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I bought a new phone from Motorola, with a trade in with Phobio. I was quoted $277 for My Galazy 24 Ultra, only to get a "revised" quote on 2/17 for $55. Their reasoning claims the phone is carrier locked. I have proof that the phone was unlocked prior to shipping and their "Inspection" is a complete lie. I have messaged regarding this, but of course no one ever responds to incident tickets.
Desired outcome: Quoted amount of $277
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I purchased a new Motorola phone, with a trade in via Phobio. My Galaxy 24 ultra was quoted at $277. On 2/17 I received a revised quote of $55. Per Phobio, their "inspection" showed that my phone is carrier locked. This is a complete lie! I have proof that my phone was unlocked prior to any dealings with Phobio. I attempted to contact, but of course no one actually responds to their incidents, nor are any of their support phone numbers valid.
Update: DOCUMENT EVERYTHING!
If you choose to use Phobio for a trade in, make sure you document every step of the process- Have proof your phone is paid/unlocked. -Take multiple pictures/videos of your phone working correctly: (charging, unlocked status within phone settings, showing signed out of any accounts with location, factory reset, etc). -Video of your phone from all angles to show condition, including the IMEI on the back. -Video or pictures of your packing process and return label. Anything and everything!
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