Netherlands - 1096BC
We purchaseda 42" plazma tv 2 years ago for the bedroom. we hardly used it. one day it went black. called the philips office and was told to buy a chip. we went and had the person service the tv with the chip and paid 150.00. the repairman said tv was shot. this is terrible. we paid 2059.00 for tv and it will need 1100.00 to maybe fix it.
I wnat to know what philips will do about this.
This is just to inform you that i bought a 2600 watt 3 cd changer CD Player in the year 2000. I was very much satisfied with the quality of that CD Player ( Model595 C) and 2 of my other purchased the same set after i had purchased from Naveen Electronic ( At Moradabad ). But last year It got defected and stopped playing. We contacted Phillips Service centre at Moradabad( Mathur Electronics ) on dated 10 / 10 /07 . But your service centre at Moradabad is hopeless and the staff is non coperative. As per the service centre incharge Mr Mathur it has a minor defect that the sound IC is not working. As per his words he is trying very hard to get the New IC but he couldnot found it neither with company nor anywhere in India since last year. We had also paid him Rs 1500 for purchasing of IC. I have 2 Question
1 : I just want to know whether the IC is not available with the company since last year or your service centre Manager is Killing our Trust in your company since last year
2: Why a brand leader company is taking so time to povide service to your customers.
Since last 3 weeks they are commiting false commitments and they had never turned off. This is spoiling our Trust.
Kindly look into the matter and respond us urgentyl.
Should you have any question, Please do not hesitate to ask. or you can reach me at [protected]
My LCD 47" TV broke down only 2 weeks after I got it After weeks of talking between their "customer service" and repair shops they finally picked it up. After 3 weeks the repair shop called the TV is fixes that they were returning the TV, after it was returned and installed again it worked for about an hour and after that it turned off again.
I called tech support again and they claim that there is nothing they can do to help I have to solve this with the local repair shop which is the worse repair shop in town BTW
If you ever need their tech support be prepaired to wait for at least 20 minutes and I was even disconnected several times, these people at Philips don't know how to spell the word "customer service"
I have always enjoyed Philips equipment but this was the last one.
We bought a 32' Magnavox LCD from Circuit City Sept. 06, Model# 32MF231D $ 849.99. On 06-28-08 the LCD...
I had purchased music system from ezone city center Hyderabad India in Jul/07 in the name of my son Mr. Abhijeet Taneja. The system went unserviceable in Apr 08 & the same was given for repairs at co's authorized service center M/S DIG WAVES Hyderabad India on Apr/30 vide work order no. 00502 of Apr/30.The system is still under warranty period.This is the third time the sys. has been given for repairs. It indicates poor quality control. Inspite of my repeated reminders to the service center & the help line of Phillips the music system has not been given to me after repairs. There is no response at all & valid reasons for such inordinate delays. The Co. of such repute is not bothered towards customer satisfaction. A couldn't careless attitude.
I would like to present the bad experience I had in dealing with an authorised philips service centre.
On 3rd May 2008, I visited the Philips service centre near Marathahalli, Bangalore for getting my DVD player repaired. I reached VKS Services and met Mr Subaiya (contact number [protected]). I handed my DVD player over to him. The model of the DVD player is DVP320. I explained him the problem and he told me the repair cost of replacing the lens assembly. I agreed to the cost. He started preparing the paper. I asked him how much time will it take to get it repaired, he told me 15 days. Since I wanted to give the player to our guests who were visiting us for a few days, anticipating usual delays in repair, I requested him to repair it within one week i.e. by 10th May. I left with the papers and with his assurance that it will be done. I was out of town over that weekend and my guests were leaving on 17th, hence I called Mr Subaiya on 14th to check whether the player is repaired. He told me that they havent started the repair of that player and that he will start the work the next day. I told him that I will take the delivery the next day i.e. 15th. When I called him to inquire on 15th, he shamelessly told me that they dont have the spares to repair the player and hence cannot be repaired and told me that if I want I could take it back unrepaired.
My questions are
Why did he not check the availability of spares the day I gave him for repair?
Why did he promise me for the thing he was not able to do?
He had my phone number. Why he has not called me in time to inform me abour his inability?
He and philips have lost my trust with this incident. He has uabashedly lied to me. THis shows a total lack of professionalism. I never expected such a pathetic experience from an AUTHORISED PHILIPS service centre.
He has wasted my 10 days and yet the player is not repaired. I have only one day before the guests leave. How will I get the work done?
The authorised Service Station of Philips in Indore is very unresponsible & shows total apathy to customer complaints. My 29 " TV gets shut down after starting, automatically, then it has to be restarted at least 12-15 times before it starts functioning normally. It has been repaired few times-parts replaced-money paid by me but still problem continues.
By phone in [protected] I called and placed a phone order. I ordered an home theater system [philip...
I purchased a Philips Mini Home Theatre System in June. The model Number of the system is MCD 288/98 & the...
Beware of the Philips brand LCD Flat screen HD televisions. Ours failed after a two years of operation. It can only be repair at the Philips Repair in Arkansas.
There was a prepaid repair charge with the following stipulation. If the set could not be repaired they would refund the prepaid repair charge and provide a comparable new or refurbished TV.
The total cost of the prepaid repair and shipping was $479.00 I thought this was a bit pricy, questioning Philips QC and so stated in a letter to the CEO of Philips in Amsterdam Netherlands. Within 7 days, I received a call saying that they had received my letter and would be refunding my money. I ask about the status of the TV and the caller said she did not know, that I would have to call the repair facility.
Knowing that the shipment had not arrived in Arkansas at the time of the call (UPS Trace) I waited 3 weeks before calling. When I did call I was told that the TV was not repairable and they had refunded my money. True, the cost of the prepaid repair and shipping had been refunded and received about a week prior. I was also told that they would not be sending a comparable TV because they no longer made one. Their conclusion was the I was out a $1,300.00 TV.
About one week later I received via UPS a large carton that contained what appeared to be my TV. Included were new cables, new remote control, and a shipping sheet/work order where it was checked off as repaired 1/30/08. I was confused. If the set could not be repaired why the expense of sending it back. If the set was repaired why tell me it was unrepairable.
Upon attempting to use the set I discovered that it no longer received the HD cable signal. I call the cable provider, they checked their system, sent a technician, provided new cables, retested the cable box, reprogramed the remote, and concluded that the set was not working properly.
All of this run around and lack of complete information from a single source leads me to not recommend Philips products.
We bought a 29" philips tv on 7/11/2007 from vasanth & co, the tv sound was too low compare to another philips tv with a same watts and the picture quality is also bad... we dont have proper response from the customer care so please kindly requesting to rectify the faults
I've bought a philips 21 inch tv last year since from then i have a problem that is when i switch on the tv it starts normally but after 1 minute the sound suddenly stops,then if i leave the tv idle for about 1 minute or if i change the channel sound restarts with a full volume if i decrease the sound by 1 level then sound returns to normal position.the remedy i'm using is mute the sound then chamge the channel decrease the sound and then increase it.
I've complained on this problem to my dealer within warranty but he said that the chip is not available with him and he did'nt did anything
inspite of this problem i've found that the sound depth & clarity is outstanding when compared to other 21 inch models .especially the bass output is good without a woofer
Bought a Philips 37" LCD TV from Best Buy on 9/28/07. Had to return the TV because it has a defective screen - a line of pixels were out - Best Buy took care of that because it was within their 30 day guarantee. On 11/24/2007 the audio went out on the TV. It will be sitting in the authorized Philips repair shops for weeks because Philips is notorious for not being prompt with part for their service centers - I have no recourse that I know of. Philips TV's suck... don't buy one under any circumstance
Hi, My name is sanjay singh and i am useing 20pt colore TV its not in working condition and i was trying...
My reference no. is 26611 dt. 16.10.2007 by 45 days gone I continuously call call centre people that no technician has visited to our home. They says that with in 48 hours problem has been solved but they service centre people are not interested to solve the problem.
I repeatedly call their call centre i.e.[protected] they assures me that today our technician has visited to your home, but service centre people are not interested to solve the problem. so much time i spent a money on telephone, but philips after sales service is not good & i personally suggested to all people to not purchase a philips product. Because there service is so poor.
We bought the music system FWD832 on 14th October, 2007 with great pride and trust in the company and the dealer (Navrang Electronics, Vikas Marg, Laxmi Nagar, Delhi). We have been a customer of the latter for the last 15 years and more and have been using Philips products for practically all our life. But to our greatest disappointment last month has been a nighmare following up with the dealer as well as Philips after sales service to get our defected music system replaced, which was declared as "out of box" defected piece on the day it was installed along with our brand new 32 inch LCD TV.
It's almost impossible to mention the number of calls that we have made that have fallen on deaf ears. We have spoken to Mr. Sachin Chaturvedi, Mr. Deepak Sahay and some other employees at Philips and at the dealer shop but till date (November 12, 2007) no action has been taken.
As a last resort, we are writing to this complaint board with the hope that some action would be taken and soon...
Harsh Katyal (Mobile # +91-[protected]
Philips 42" LCD Flatpanel TV Model 42PF9831D/37 Ambilight
I purchased a brand new Philips 42" Flatpanel TV from a company named Dad's Toys. I registered the television's warranty with Philips when I received it in April. I had the TV less than a month and the bottom right corner of the Ambilight feature kept going out, also the picture kept going dark. I phone Philip's warranty service and they set up an appointment with Electra-Sound in Parma to have it fixed. Electa-Sound came and picked up the television, finally, on 7/31/07. They had it almost a month and finally returned it on 8/22/07. They said the television was fixed, they ran it three days and the picture was fixed and the ambilight was fixed. I watched the television for 15 minutes and the same bottom right corner of the ambilight went out again. I immediately phoned Philips about this. They said they would still pay Electra-Sound for fixing it, even though they clearly did not touch it, and I could call Pro-Tec Electric in Cuyahoga Falls to again have it fixed at their expense. I phoned Pro-Tec and explained the problem. They were unable to pick up the television for repair for two weeks, so I brought it to them sometime in the beginning of September of 2007. They looked at the television and were able to fix the picture, just a software update. As far as the ambilight, they needed to order a new source board for the inside. Upon ordering the part, they found out that Philips no longer had the part in stock. Philips then contacted me about this and offered to replace the television. They wanted to give me the new model, I am attaching the model number. I reluctantly agreed to this. Reluctantly because the television I had purchased had the full ambilight feature, meaning the light was on all the way around the television, retailing for 3500.00. The television they were sending only has the ambilight on the sides, retailing for 1699.00 I was very upset on the phone being as I was losing so much money, but all they said was they were replacing it with the 'comparable' model they now produce. Other words they gave me no choice, take what they are offering or keep my original television that was broken. So I agreed, told them to send it just to be done with the matter and have my television back. They shipped the replacement on 9/26/07 to Pro-Tec. Pro-Tec received the television and I picked it up from them on 10/18/07. I brought it home, opened it up, and discovered that Philips in fact did not send me a new television, they sent me a 'refurbished' television. The front of this television is covered with scratches. I am sick of trying to talk to them about this. I want MY television replaced. I've already lost alot of money over this and they are not standing by their warranty. They didn't replace my new television with a new television. They sent me a used one and pretty much told me the difference in the cost is pretty much too bad, they can't do anything about it. I either want a brand new television to replace my original television, or I want a 3500.00 refund so I can purchase a new television from another manufacturer. Can someone please help me with this?
David L. Sawyer
245 So. Diamond St.
Ravenna, Ohio, 44266
I purchased Philips 29" flat TV Model 29PT3223 from Khater Home appliances Pvt Ltd. R.P.Road Secunderabad 500003,India on 1-9-2006 vide cash memo receipt No. 3046.Right from the day one ,there is no clarity in sound/Audio . I complained to the service people (Ph. No.+[protected]/6888) and the technician attended and checked with remote only & said that every thing is OK for which I have not satisfied/agreed.Again I lodged a complaint No.3406 dt.13/08/07 regarding the sound since the warranty period is about to expire.This time the Technician has checked and agreed with me that the sound is defective & said that this problem persists with the sets sold in India for which the company is supplying with a rectification kit.He has fixed that kit at last & at present the sound clarity is OK(not very good). I always trusted the philips products and hope that they are kings in Audio. I don't know why the Philips company is selling such defective sound system TV sets in India knowingly ? I am very much disappointed in selecting the Philips TV.
I don't know if this is going to reach in right hands or not. I am writing this as a disappointed Customer of Philips.
I work in Wipro Technologies, Bangalore. I and my roomate purhased a DVD player on 01/07/2007. It was working absolutely fine till the 6th of October, 2007. The DVD was unable to operate with the remote, As the DVD is in warranty we took it to the service centre at RMS Technologies Pvt. Ltd. # 949, 39th Cross, 24th Main 4th Block, Jayanagar, Bangalore - 560041. As per the Invoice that we received the Promise Date to receive the DVD was 19th October, 2007. I called up the service center on the given Nos. and asked the status of my DVD via the token no. 63436 on the Invoice. I received a reply that I could come and collect the DVD on Tuesday the 23rd as per the technician the front panel had to be replaced and it has been ordered by the service center earlier. So I with my room mate went to the service center on Tuesday to collect the DVD player but the person incharge said that it was not yet ready and the front panel has not yet arrived, so I asked him when should I receive the DVD player as the promise date has already expired. In return their was a rude reply that, "due to the festivals their was a delay, and if you are in such hurry you can take the DVD player to the other service center in Jayanagar which had open shortly in the 6th Block for the same RMS technologies." I was surprised to know that a Customer is asked to take it to the other service center, which is strange.
This indicates that the service center is a disgrace for customers of Philips, and this all makes us feel that we should not purchase any Philips products due to such ignorance of time and customer service for the customers of Philips. In this way if I spread the news amomg my friends and colleagues, I suppose a person would think many a times when purchasing a Philips product.
I have never experinced such poor customer service earlier with any products that I own at my home.
December 2006 purchased 37mf23D/331D/321D LCD TV
From Walmart In Colorado Springs, Co.
28 Days ago requested repair service from [protected]. The Tch referred to Minute Man T V @ [protected]. He showed late in the afternoon on August 30th. Took the TV apart and stated that he would order a part but it may not solve the problem.
On Monday or Tuesday called the Minute Man TV,to check on the part. Advised they had forgot to order the part. Called Magnavox 800 telephone number they advised it had been ordered. The same routine followed every other day for the past 21 days.
September 24th call Minute Man T.V. repair was told the part was there.
September 25th called the repair man ask him what time he would arrive with the part. Reply was the part was not there yet. Ask why he had not advised of the error on the 24th. He stated that his parts were on hold. Ask what does that mean? No reply!