CB Pet Stores PetSmart Complaints #202-221

PetSmart review: discriminated against getting grooming service provided

J Gritters of Eugene, US

Sep 09, 2019 7:46 pm UTC

I have been taking my dog to PetSmart for grooming (only Bath & Hair cut) ever since he was a puppy. He's name is Pepper, now 11 yo, Black Pomeranian diagnosed with heart mur mur that he takes medications & have been managed very well with no symptoms. Fast forwarding to Today's incident, we showed up for a grooming appt as we always have done, but for this new groomer, Kayla (Eugene, OR Petsmart) now it's against their policies to work on him due to well managed heart conditions.
All the sudden without any hint of indications, they will not provide the grooming service to "ANY DOG WITH ANY HEART CONDITIONS" according to her who claimed to be a CO-MANAGER. The Main issues I have is their ever-so-changing policies to better fit their situation, POOR managements and customer service due to lack of proper training especially when refusing to provide the service they have been for many years literally for a decade now!
Pepper's been seen by many different PetSmart groomers at a few different locations (Eugene, Portland, Bend) and I have always answered all the questions the same way as I did to this Kayla person. However, it's not acceptable for Kayla when it was to everyone else last 10 years also?! Is this true to all pet & pet owners or just Pepper & I for some reason, totally singled out?
NOT providing any grooming services to any dog with any heart conditions what so ever, whether the dog is asymptomatic and well managed under medication(s) is their True Policy Word-to-Word as she made out to be?
PetSmart must post this policies for all pet owners to read at easily seen location in order to avoid any discriminations & bad judgments made by the groomers. It seems to be personal issue to her for some reason especially other groomers suggested heart conditions managed with meds are O.K.. Why is she the only person refusing to provide serivce to us? I feel very discriminated against & not once she apologized for any misunderstanding esp. while claim to be a co-manager!

0 comments

Add a comment

PetSmart - return policy on live animals 12

Resolved

PetSmart - not satisfied with their services! 104

PetSmart - pet hotel killed my dog 3

PetSmart - horrible customer service 69

PetSmart - employee treatment 24

PetSmart - web site picture different than product

PetSmart - injury to my dog 2

Resolved

PetSmart - grooming

PetSmart - constantly followed while shopping 1

PetSmart - Grooming

View all PetSmart reviews and complaints

PetSmart Contacts

PetSmart phone numbers

+1 (888) 839-9638

Click up if you have successfully reached PetSmart by calling +1 (888) 839-9638 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (888) 839-9638 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (888) 839-9638 phone number 1 1 users reported that they have UNsuccessfully reached PetSmart by calling +1 (888) 839-9638 phone number

+1 (866) 738-7375

Click up if you have successfully reached PetSmart by calling +1 (866) 738-7375 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (866) 738-7375 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (866) 738-7375 phone number 1 1 users reported that they have UNsuccessfully reached PetSmart by calling +1 (866) 738-7375 phone number

+1 (855) 537-0295

Click up if you have successfully reached PetSmart by calling +1 (855) 537-0295 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (855) 537-0295 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (855) 537-0295 phone number 1 1 users reported that they have UNsuccessfully reached PetSmart by calling +1 (855) 537-0295 phone number

+1 (321) 309-9065

Click up if you have successfully reached PetSmart by calling +1 (321) 309-9065 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (321) 309-9065 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (321) 309-9065 phone number 1 1 users reported that they have UNsuccessfully reached PetSmart by calling +1 (321) 309-9065 phone number

+1 (623) 295-3238

Click up if you have successfully reached PetSmart by calling +1 (623) 295-3238 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (623) 295-3238 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (623) 295-3238 phone number 1 1 users reported that they have UNsuccessfully reached PetSmart by calling +1 (623) 295-3238 phone number

Financial Management

+1 (623) 587-2177

Click up if you have successfully reached PetSmart by calling +1 (623) 587-2177 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (623) 587-2177 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (623) 587-2177 phone number 1 1 users reported that they have UNsuccessfully reached PetSmart by calling +1 (623) 587-2177 phone number

Media Contact

More phone numbers

PetSmart emails

customercare@petsmart.com

100%
Confidence score: 100%

Support

ivo@petsmart.com

94%
Confidence score: 94%

PetSmart address

19601 N. 27th Avenue, Phoenix, Arizona, 85027, United States

PetSmart social media
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jun 26, 2026
View all PetSmart contacts