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PetSmart

PetSmart review: customer service

D
Author of the review
3:11 pm UTC

Date of incident: 7/20/19

I arrived at the Petsmart to go to the grooming salon with my dog for a pawdicure.

Every time I arrive at this particular Petsmart, I am accosted by this same employee that acts like she's never seen a dog before. I'm all for being friendly, but it's getting old at this point. This particular time my dog had slipped his harness and I was trying to get him back in it, it was obvious that I was struggling. However, I had to fend off this employee and some friend of hers with another dog.

It would really be nice if I could go into Petsmart and do what I came to do without being accosted everytime.

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