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CB Pet Stores PetSmart Complaints #202-221
PetSmart

PetSmart review: customer service

D
Author of the review
3:11 pm UTC

Date of incident: 7/20/19

I arrived at the Petsmart to go to the grooming salon with my dog for a pawdicure.

Every time I arrive at this particular Petsmart, I am accosted by this same employee that acts like she's never seen a dog before. I'm all for being friendly, but it's getting old at this point. This particular time my dog had slipped his harness and I was trying to get him back in it, it was obvious that I was struggling. However, I had to fend off this employee and some friend of hers with another dog.

It would really be nice if I could go into Petsmart and do what I came to do without being accosted everytime.

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  1. PetSmart Contacts

  2. PetSmart phone numbers
    +1 (888) 839-9638
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    +1 (866) 738-7375
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    +1 (855) 537-0295
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    +1 (321) 309-9065
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    +1 (623) 295-3238
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    Financial Management
    +1 (623) 587-2177
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  3. PetSmart emails
  4. PetSmart address
    19601 N. 27th Avenue, Phoenix, Arizona, 85027, United States
  5. PetSmart social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 26, 2026
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PetSmart Category
PetSmart is ranked 2 among 35 companies in the Pet Stores category
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not satisfied with their services!
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