Latest Reviews and Complaints
Pets At Home - not impressed
Frankly, they could be better, if they tried much harder.
Their weak point is their customer service, of course. I can't say anything negative about stores, products, and quality.
I ordered an item for my cat and it wasn't delivered on time. So I called their customer support and asked hat happened. They said that the item was on back order and offered me an alternative. I refused. They said I have to wait for too long and I shouldn't reject what they offer. But I did it again. Because I ordered a certain item for reasons. Probably, my answers made her angry and she said: oh well, not going to beg you, sit and wait forever. And then she hung up.
So customers treatment leaves much to be desired.
Pets At Home Reviews and Complaints
Pets At Home’s earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of pet owners are dissatisfied with purchases and services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
However, if you have something to share with the others, you can write a complaint or review
Overview of Pets At Home complaint handling
-
Pets At Home Contacts
-
Pets At Home phone numbers+44 800 328 4204+44 800 328 4204Click up if you have successfully reached Pets At Home by calling +44 800 328 4204 phone number 1 1 users reported that they have successfully reached Pets At Home by calling +44 800 328 4204 phone number Click down if you have unsuccessfully reached Pets At Home by calling +44 800 328 4204 phone number 4 4 users reported that they have UNsuccessfully reached Pets At Home by calling +44 800 328 4204 phone numberGeneral Enquiries+44 800 015 9158+44 800 015 9158Click up if you have successfully reached Pets At Home by calling +44 800 015 9158 phone number 1 1 users reported that they have successfully reached Pets At Home by calling +44 800 015 9158 phone number Click down if you have unsuccessfully reached Pets At Home by calling +44 800 015 9158 phone number 1 1 users reported that they have UNsuccessfully reached Pets At Home by calling +44 800 015 9158 phone numberInsurance Enquiries
-
Pets At Home emailscservice@petsathome.co.uk100%Confidence score: 100%Support
-
Pets At Home addressEpsom Ave, Stanley Green, Handforth, England, Cheshire, SK93RN, United Kingdom
-
Pets At Home social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 12, 2025
Ultimate Pet Nutrition
15 reviews
Meow Mix / Big Heart Pet Brands
5 reviews
TheCatThrone.com
1 review
Dinovite
2 reviews
Badlands Ranch
16 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!