Darwins Natural Pet Products
reviews and complaints

This merchant is becoming a mess! They sent my order without any notice of when it would arrive or a tracking number. After waiting for a few days without receiving the order, I called them and they said it was delivered 4 days ago, but they still wouldn't give me a tracking number. I checked my online account and the order status just says "complete" without any other information. I never received the package and I have no clue where they delivered it. When I told them about the situation, they simply refused to take any responsibility. They didn't fulfill the order but won't process a replacement or give me a refund.

I was at the emergency hospital with my cat on 09/26 and was up with her all night. I learned that she has kidney disease and now needs RX food. On 09/27, 20 pounds of frozen food was shipped from Darwins, I emailed them that day to cancel the order. On 09/28, I called the customer service after not receiving a response from my email. I explained that I can't use this 20lbs of food because my cat now needs a kidney RX diet. I explained that I didn't plan this and that she was at the *** the night before the order shipped. I expressed interest in their kidney diet as that is what I had planned on switching to. I asked their customer service representative to reroute the package back to them which is very easy to do with *** She told me that she would get back to me but never did. The food was sent to me and I refused the delivery. When I emailed them again asking for a refund they refused. Their customer service is terrible and now they have lost a customer.

Darwins Natural Pet Products is makin' customers accept raw meat that ain't handled properly, ya know? Like, it ain't followin' them USDA safe handlin' rules. My package of raw pet food came hella late and in a sketchy condition, man. The ice packs were all melted, and half of the food packs (each with 4 pouches) were melted too and above 40F. That means the container it was shipped in was warmer than a fridge, bro. When I complained, Darwins basically told me to just pick out the good stuff and they wouldn't give me a refund for the bad stuff.

Now, every time I buy meat at the store, it tells me to thaw it in the fridge or somewhere under 40F. They say meat don't thaw evenly, man! If you thaw it in a warmer place, like, some parts of the meat (especially the edges) can be at unsafe temps over 40F, even if it seems cool. I had this exact problem last year when I bought meat for myself, dude.

So yeah, Darwins ain't followin' the rules and they don't seem to care much 'bout it. I wouldn't recommend 'em if you want safe and properly handled raw pet food, ya feel me?

I ordered cat food from Darwins Natural Pet Products for $14.95, but they emailed me the next day saying I couldn't have the offer because my mom already got it in our house. So, they canceled my order. Since I don't have a credit card, I got permission to use my mom's card for $16.48. They offered me a 50% discount if I wanted to order again, and I agreed, thinking I would get a coupon code. However, they chose the cat food for me and charged my mom's card without permission for $44.13. I immediately emailed them, saying I didn't authorize this order and it wasn't what I wanted. I also mentioned that I expected a coupon code. They replied saying it was too late and the order was already placed. My customer number is *** and the unauthorized order number is ***. I explained the whole situation in an email, but now the company has blocked my email. It's fraudulent to charge someone for something they didn't want or authorize.

I ordered 12 packages of cat food from Darwin's Natural Pet Products for $166. However, they mistakenly sent me dog food instead. I tried contacting them through email and their Facebook page, but received no response. After spending an hour on hold, I finally spoke to a lady who arranged a replacement order for me. She informed me that the new order would not be shipped until the following week.

To my disappointment, I received an email from Darwin's this week stating that my replacement order failed due to a payment issue. I shouldn't be charged for this shipment since it is a replacement for the incorrect dog food I received. I reached out to Darwin's to explain the situation, as I am now out of pocket and my cat has no food. However, they still haven't shipped my order. I don't even expect a refund, I just want the correct order and the correct quantity as originally agreed upon.

On a positive note, they did refund me for the 2 missing packages. Initially, I had complained about the missing packages before realizing that they were actually dog food. The lady I spoke to about the mix-up was very kind and seemed to be the only person there who understood and sympathized with my situation.

I orderd cat food from Darwins Natural Pet Products for $14.95. The next day, they emailed me sayin that I couldn't get the offer cuz my mom already got it in the same house. So they canceled my order. I don't have a credit card, so they let me use my mom's for $16.48. They said if I wanna place another order, I can get 50% off. I said okay, thinkin I'll get a coupon code. But instead, they picked cat food for me and ordered it on my mom's card for $44.13 without askin me. I emailed them right away sayin I didn't say they could do that and I wanted a coupon code. But they said it was too late and the order was already placed. My customer number is *** and the unauthorized order number is ***. I explained everything in an email, but now they blocked me. It's fraud to charge someone for stuff they didn't say they wanted and the customer service is really bad. I can't get through to anyone on the phone. I want my money back. I haven't gotten anythin from them and I don't want to. They said they can't cancel the shipment, but I won't accept anythin from them. This happened on 4/18/22 and today, 4/19/22, they blocked my emails and I got proof. In the screenshots, you can see my first order was $16.48, the one I placed, but they canceled it and sent less food for more than double the price without askin me.

Darwins Natural Pet Products is making customers accept raw meat that wasn't handled right according to USDA safe handling rules (like thawing in a container at room temperature, which ain't safe). My raw pet food delivery came late (delayed delivery) and in an unsafe state. The ice packs were melted, half of the food packs (4 pouches each) were completely melted and above 40F, which means the shipping container itself was warmer than a fridge. Darwins told me to just pick out the rest and wouldn't give a refund for that part. Every meat pack I buy at the store tells me to thaw it in the fridge or somewhere under 40F, 'cause meat doesn't thaw evenly (!) and if you thaw it somewhere warmer, some parts (like the edges) can be unsafe, even if it seems under 40F. I had this exact problem last year when I got meat for people in this state (delayed shipment that was half-melted) -- we tried to save some that seemed under 40F, but we got sick from eating it. The meat I got wasn't in a safe state - many parts of the shipment were over 40F! I threw it all away 'cause I'm scared to feed it to my old cat. The customer service stopped responding to me. Money is tight 'cause my husband is in school. Please help. They might say the food is safe if it's under 40F, but that only counts if the whole shipment stayed under 40F so you can be sure no parts of the meat were over 40F. It's impossible to test every part of every pack and meat doesn't thaw evenly. That's why you gotta thaw meat in a fridge and not on the counter. It's basic food safety.