Overview of Perma Seal USA customer experience
Perma Seal USA has been receiving numerous consumer complaints regarding their poor quality of workmanship and unprofessional conduct. The company has been accused of overcharging, incomplete work, and not honoring warranties. Customers have reported issues with mold, leaks, and water damage, all related to Perma Seal's services. Additionally, the company's customer service has been criticized for being unresponsive to complaints and failing to adequately address issues. Overall, Perma Seal USA has a poor reputation among consumers and is not recommended for any home renovation needs.
Perma Seal USA complaints 3
Newest Perma Seal USA reviews & complaints
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False advertising
False advertising. Will not adhere to 25 year warranty. Sealant put on in 3. Within two years as of 9 we have had to replace a 20' x 14' section of the deck due to extensive rot/decay as a result of a hard white substance between the deck joists and deck flooring. We have requested for two years for someone from the company to come look at the issue.
The complaint has been investigated and resolved to the customer’s satisfaction.
We signed a contract at the end of October and were suppose to receive a copy of the contract via email
We signed a contract at the end of October and were suppose to receive a copy of the contract via email. We checked our email and our junk email and found we never received a copy of the contract. On December 2, my wife called and asked if we could cancel the contract because I have debilitating health issues that along with Covid are impacting our finances. My wife was informed that we should have cancelled within three days of signing the contract. At that time, my health wasn't such an issue and we thought Covid would be resolved by our installation date of February 8th. Furthermore, since we didn't have a copy of the contract and the representative left us without any paperwork, we didn't have the information necessary to contact the company.
Replied
I purchased a product where my wood would be pressure washed, "restore wood to the original natural color" then sprayed with another product for
I purchased a product where my wood would be pressure washed, "restore wood to the original natural color" then sprayed with another product for a 25 year guarantee. This is stated on their brochure. After pressure washing the, what to expect after installation, page says "a ring of white haze may surround the knot holes AND OTHER AREAS after sealing, given time (approx. 60-90 days) IT WILL SUBSIDE. The gray is very evident all over the treated area. I called and spoke to Shawn one day and Ray on another day and they said that the photos taken prior to job and photos I sent them looked normal for this job. They also said that wood in the sun longer will be grayer, my photos show that this is not true on my steps. I pointed that out to them with no avail. I am very disappointed in the attitude of this company and the end results
The complaint has been investigated and resolved to the customer’s satisfaction.
SAFETY NOTICE: ComplaintsBoard has determined that Perma Seal USA has an exceptional credibility, near-perfect reputation level of trust, with a legitimacy rating that is more or less around 83%.
Perma Seal USA has claimed the domain name for permasealusa.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Permasealusa.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Our scan shows Perma Seal USA website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
Permasealusa.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several mixed reviews for Perma Seal USA have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
- Perma Seal USA protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Perma Seal USA has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We conducted a search on social media and found several negative reviews related to Perma Seal USA. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Most discussed Perma Seal USA complaints
False advertisingRecent comments about Perma Seal USA company
False advertising
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We signed a contract at the end of October and were suppose to receive a copy of the contract via email. We checked our email and our junk email and found we never received a copy of the contract. On December 2, my wife called and asked if we could cancel the contract because I have debilitating health issues that along with Covid are impacting our finances. My wife was informed that we should have cancelled within three days of signing the contract. At that time, my health wasn't such an issue and we thought Covid would be resolved by our installation date of February 8th. Furthermore, since we didn't have a copy of the contract and the representative left us without any paperwork, we didn't have the information necessary to contact the company.