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3.7 6 Reviews

How responsive is Rogers Services / Rogers Electric's customer service?

4 Resolved
2 Unresolved
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Rogers Services / Rogers Electric is generally doing well in dealing with customer problems, which is nice to see! But there is still a lot of work to be done (for example, responding to all incoming complaints). We suggest reviewers take some time to understand how exactly the company operates. Reading other customers' experiences can also give insight into how Rogers Services / Rogers Electric handles challenging situations.
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Rogers Services / Rogers Electric reviews and complaints 6

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J
2:07 pm EDT

Rogers Services / Rogers Electric Treatment of former employee as of today.

Do not understand how this company can fire a tech for a fender bender over a week after the accident occurred. The tech was working nights tried to follow rules of Roger's Electric but could not get intouch with anyone but night dispatch. This happened on a Wednesday night during spring break week thinking lot of people on vacation. The tech finished his work that night and the following Thursday and Friday. Noone from Roger's Electric contacted him till the following Monday. Started with safety guy gonna send him a drug text where he was at as he was already picking up material for Monday nights work then his supervisor calls and tells him he has to park truck and can't work. Next they keep him in motel from Monday to Thursday tell him to take truck home he did. Then he is called on Friday and told someone was coming to pick up the truck and he would be suspended for three days and on Monday morning he gets a call he is fired.

Desired outcome: The techs job and explanation and copy of policy that makes this action warranted.

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Update by Joseph Dean Ewing
Apr 26, 2022 11:05 pm EDT

Still waiting on reply.

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5:30 pm EST
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Rogers Services / Rogers Electric Employment

Good afternoon. My name is Laura Sanchez and I am the wife of a former employee, Mark Sanchez with Rogers' Electric. During the start of the COVID pandemic, my husband worked countless hours and went into other hot COVID zones more often than any other employees. He rarely called in sick and always went above and beyond, even taking on numerous jobs far away from his home. In July 2020, while out in the field, my husband contracted COVID and came back home only to recover in the hospital, almost having to be intubated with the possibility of a lung collapse. He remained in the hospital for 6 weeks and was sent home on oxygen only to be told he was also suffering from Stage 3 Colon Cancer. Due to his absence and the ending of his FMLA he was released from employment on November 14, 2020. My husband received his cancer surgery and fought through chemotherapy for most of 2021. At the end of November 2021, he contacted his former supervisor and human resources inquiring for his employment once again at Roger's. He was informed that his employment was accepted and he was given an offer letter to start his employment once again. He completed the physical, drug test and filled out all the necessary paperwork, as well as offering his shirt size as he was informed that he was being rehired. After a very trying and difficult year of his covid and courageous cancer battle, this was a huge relief to our family. As, I am unemployed myself with a grave neurological illness that relies heavily on IV infusions, chemotherapy, many daily medications and round the clock home health and nursing care.
Well, he was just informed today, that due to a write up several years ago, the safety people informed his supervisor that he was not deemed to be employed. Mind you, this write up did not involve any disciplinary action and his many awards and bonuses far superseded this supposed write up. How can a company provide an offer letter one day, send him for all the work up, paperwork, physical, drug tests to prepare for employment once again, be told no in a matter in minutes? I would respectfully ask that this be investigated better and an explanation on how this decision was reached provided and also who were all the individuals involved in this decision. Thank you.

Desired outcome: rehire for employment as offered

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G
4:12 pm EDT
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Rogers Services / Rogers Electric Employee

I sent this to Mr. Rogers over 3 years ago never a response
This letter is long overdue. My husband worked for you r company on & off for 4-5 years as an Electrician. He was hired in April 2000 then laid off May 2002. He was rehired January, 2003 and laid off January, 2004. On January 5th 2004 after experiencing headaches for several days my doctor recommended I go to see a neurologist. I was admitted into the hospital & received several test .I had a Brain aneurysm. My husband informed his supervisor 2-3 days later he was immediately laid off from your company he had worked for 4-5years. Where we had health insurance. Neither my husband nor I were sickly at all we just always did our routine check-ups. We had to immediately turn to COBRA for over 2 years. We are still struggling financially to this day because of trickle down affects of having to pay for Cobra so I could receive medical attention. Everything went behind Mortgage, car note, etc. etc. Because the state of Georgia has “a fire at will law” we could not come to your company for any type of recourse. Your company laid my husband off because of the medical cost. No other reason. Your company had enough work at that time to keep him working. I state all this to let you know I am going to write the President of the USA. I heard his proposal regarding healthcare reform & at first I was skeptical but now I am more convinced that this reform is something we need so that individuals like me is protected from companies like yours. I also humbly ask you give your Senators, Congressman, (Republicans) a copy of this letter. People don’t think of how what they do affects other people. Well it still affects me & my family because of your company laying off my husband at such a crucial time. As you will notice in letter, I give you the respect of not mentioning the name of the Construction Company. My intention is not revenge or to get back but to make Companies aware how important healthcare is. Mr. Rogers, I cannot receive insurance to this day because of my Brain Aneurysm & because of the up & down nature of the Construction industry and the laws in this state it is impossible for me to receive. I thank God I don’t need medication or other medical necessities but I still have a pre-existing condition & because of certain factors I can’t work in stressful environments which limit me what kind of job I can get even with a B.S. degree. I still need follow-up, routine checkups which I have not had. So I have to rely on my husband’s jobs & most time (we have noticed) when he puts down he wants insurance he is laid off before insurance kicks in. The Construction industry (most companies) doesn’t want to be bothered with healthcare which is why the Healthcare reform is so vital to me & a whole lot of other people. Obama said “In a country like this, this is not right for citizens to have no insurance No matter of economics, race, or gender.”
Thank you for your strong consideration in passing this letter to your Senator, Congressman.

Read full review of Rogers Services / Rogers Electric and 2 comments
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Tired of stupid people
Richmond, US
Aug 29, 2012 9:03 pm EDT
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tim coffey is a worthless ###

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Former1
, US
Jun 23, 2011 1:22 am EDT

Dont worry all will work out for you and your family. I could only say that I share the same thoughts as you about this [censored]hole company they suck!

Is Rogers Services / Rogers Electric legit?

Our verdict: Rogers Services / Rogers Electric has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Rogers Services / Rogers Electric's position as a benchmark of trust and quality within its industry. Users and clients of Rogers Services / Rogers Electric can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Rogers Services / Rogers Electric earns 100% level of Trustworthiness

Perfect Trust Endorsement: Rogers Services / Rogers Electric achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Rogers Services / Rogers Electric. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for rogersservices.com can be seen as a positive aspect for Rogers Services / Rogers Electric as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Rogers Services / Rogers Electric's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Rogersservices.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Rogersservices.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Rogersservices.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Rogers Services / Rogers Electric.

However ComplaintsBoard has detected that:

  • Rogersservices.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The rogersservices.com may offer a niche product or service that is only of interest to a smaller audience.
  • Rogers Services / Rogers Electric protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
K
2:11 am EDT
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Rogers Services / Rogers Electric Idiots working for us

For everyone on here complaining about the company that puts food on your table, shut up. For all those ### about Chris Rogers or Ernesto or Lindsey, shut up. If you don't know them shut up. They need us but we need them. Without us they don't make money but without them we don't make money. For all those that feel they are mistreated, shut up, you probably suck as a tech anyway. If you are good tech, guess what, you are treated right.
I was told there was something about my old regional manager on here so I logged on. Of course I had to read the other posts. It sounds like you guys are a bunch of crying babies. If the company is so bad leave. If you are not leaving then shut up, do your job, and go home. You get a paycheck once a week. If it isn't large enough go somewhere else. I have been here 4 years and have seen the highs and the lows. I have traveled 200 nights in one year but that's what I chose to do. I told them I don't want to travel anymore and guess what, I'm still getting hours and I am at home about every night. If you don't like the policies suggest another. If they don't take it, shut up, you don't own the company. You work for the company. You drive their truck, use their phone, their gas, and they pay you for a job that is simple for an experienced electrician.
In closing, we are all here to make money. So make your money, shut up, and do your job.

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Southeast U.S.
Birmingham, US
Jun 23, 2011 1:26 am EDT

This sounds like a young guy who hasn't yet figured out that corporations no longer care about their employees. He'll learn the hard way one day.

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Former1
, US
Jun 23, 2011 1:18 am EDT

KY-How fitting. In the real electrical world you are referred to as a "SUCK PUMP" . Rest assured unless you are family with a last name of Rogers you are on the firing block yourself. Think of how many lifers have been terminated by these ###s in the office. It's quite obvious you have no family and are obviously oblivious to the fact you dont matter to them. ###

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sparky123
Boston, US
Apr 06, 2011 1:34 am EDT
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AMEN BROTHER. PREACH ON!

ComplaintsBoard
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3:33 pm EST
Resolved
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Rogers Services / Rogers Electric General

I have been working for the company for 6 years, I've worked service, fastrac, and new construction. I've worked out of two different offices and I can tell you that it's no different no matter what office you work out of. Back in the day you weren't just a number, employees were able to spend time with there families because we had so many people that you could take an extra day or to off and not have to worry if you job would be there when you got back. Now if you want to do that you better have vacation time or you're S.O.L. The new leaders of this company and the people they hire for the green field hand all the way to P.M.s is insane. The field newbees claim all kinds of experience and most of the time they don't know there ### from a hole in the ground. These are the people that get hurt or get some one else hurt. Foreman aren't getting the respect they deserve ( at least so of them) and so they have adopted an I don't care additute. P.M.s aren't much better how many times have you heard " we will cross that bridge when we get there"? We have a P.M. in the company right now that ran his own company into the ground not once but twice and this is the future. If you are a leadman or a top electrician don't run work for any P.M. because you will have all the hassel and none of the benefits, for example 3 jobs going on at the same time same G.C. same project 3 different locations. 2 of the joba have normal foreman the 3rd has a leadman running it. The leadman finishes his job first finalled and everything, has to go to the other 2 and finish those as well and get finals. The two foreman get a bonus along with there normal truck alotment, company phone, gas card and the leadman is given barley enough money to cover the use of his personal phone even though his job made the same amount of money if not more and let's not forget he had to finish and fix the other twos jobs and mistakes. The new saftey program is a step in the right direction but it is more a ploy to cover the company's ### than anything. Now if an accident happens and they can find a way to link it to not following saftey guide lines they will fire you and replace you with someone dummer and makes less' for example if you are working in a ceiling and another electrician( I use the word loosely) is working near you and is following saftey guide lines and you don't say anything if he gets hurt or hurts you you'll get fired because you didn't say anything after all it's not the company's job to keep us safe it's not the foremans job to keep us safe it's our job to keep us safe and if that ### gets hurt you aren't doing your job so out you go.The economy sucks and there isn't alot of work out there at the moment so holding on to this job no matter how much things suck has to be my top priority with a family and all but there will come a time when the company doing things just to cover there ### will get old and I'll move one but untill then I have to put up with the same crap all of you are dealing with and it doesn't seem to be getting any better. When work is slow the asskissers and long time screwups get to work while the people who know what they are doing and have common sense sit at home.( at lease until the job gets all screwed up and then we have to come in and fix it.) I guess the point I'm trying to make is that the "don't care" additute may have filtered down to me' I mean why should care about the company and the quality of my work when the company doesn't care about me.

Read full review of Rogers Services / Rogers Electric and 1 comment
Update by ok2bu
Feb 09, 2011 3:39 pm EST

Sorry... isn't following saftey guide lines...

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txbolt
, US
Jun 09, 2011 6:16 am EDT

I could not afford to work for these people. I was hired to do the best buy roll out projects, I spent two nights, in training with one of their seasoned employees. 2 nights, I already had 30 hours!
Then they try to send me out of town, I was supposed to pay for the gas, material, and hotel room, then supposedly get re-imbursed.
I wasn;t taking the chance, especially after i saw what a joke their safety program is.
It took me only 2 long nights to figure out this company was a joke and didn't care about it's field employees.
Also, I'm a licensed Journeyman Electrician, not a damn technician as they wish to call the filed people.
I'm also still waiting to receive my pay for the hours I worked, before I saw the light and quit.

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8:48 pm EDT
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Rogers Services / Rogers Electric - Poor treatment of employees

Employee beware !!! If you work in the office you will be treated like crap. If you work in the field you will be treated like crap, and work unsafe. Rogers does not give a crap about its employees only cares about making money! If you do not mind being cursed at and treated like crap then this is the place for you. Like working under stressful conditions this is the place for you.

Read full review of Rogers Services / Rogers Electric and 127 comments
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