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On 6/29/12 we closed escrow on a loft in the Parkloft Building for which Pella not only sold but also installed all windows and doors.
We became aware of there being water intrusion problems with the French doors and contacted Pella to mitigate the issue. They replaced the torn weatherstripping for the doors. They also charged me $299.32 for the stripping and the installation by their installer. On the telephone I asked for customer warranty service on this problem door but was told that it did not apply since the installer was at fault.
I since learned from the building engineer that Pella had installed those windows with their own installer.
I really would like this company to
1. refund the nearly $300.00 to me
2. send someone out to fix the threshold in order to make this door more easily open.
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I'm sorry that you have now been introduced to our corrupt Iowa window company. Many of us have the unhealthy thought pattern that “Made in the USA” stands for quality. It does not when dealing with this company. It’s easy to read in the Internet that we are not alone. Our family also was deceived into purchasing Pella Architect Series Double Hung windows in the fall of 2009. We have been homeless since that date. I want encourage you to contact me so that I can give you a list of the names of the individuals that I know of, at Pella, who you can contact. I cannot guarantee that you will be able to solve your problem, but you can be a “burr under their saddle” until they do solve your problems. I have several YouTube postings on the internet under Pella Window Problems. I don’t think this web site will post my name or contact information, but you can get it from the internet sites posted by gsmckee0740. Keep it up! The rest of you, do your homework!