Pei Wei review: service

We went to Pei Wei for lunch on Saturday October 26th. Ordered our meal 3 adults and 1 child's meal. We noticed people around us angry because they hadn't got their meals yet. We got 2 of our meals and waited 15 minutes for the 3rd, had to go to the counter and ask where that meal was. Gave a very poor excuse. After 35 minutes still no child's meal, I went to the manager and told her I wanted a refund for the meal we never got. She was full of excuses I did not need to hear, she was having a domestic problem with her employee's, short a fryer. I told her she's the manager to her job. We were there for about 45 minutes and saw 4 different customers get up and complain about not getting their food. We also went to the rest room before we left could not even use it or change the babies diapers it was so disgusting. Don't you clean your bathrooms the night before? There was 2 inches of filth on the diaper station.