CB Glasses and Lenses Pearle Vision Complaints #62-81

Pearle Vision review: sunglasses ( 1 comment)

Jan Winkelvoss of West Newton, US

May 13, 2019 10:32 am UTC

I bought a pair of ray ban sunglasses from the above-referenced office and paid $150.00 with gift cards and the rest with cash. I called the pearl vision office to cancel the glasses as I found a different pair I wanted. The clerk who waited on me kept the gift cards and threw them way. This office said that there is nothing they can do. The clerk should have told us to keep the cards if you had a problem with the glasses and they won't refund our money.

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jedat1

Greensburg, US

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jedat1 of Greensburg, US

Mar 15, 2021 5:53 pm UTC

I purchased 2 pairs of glasses totaling $1, 150 from the Robinson Twp. PA.
Pearl Vision. Within a month the right lens of the reading glasses had scratched, so I contacted the store. I explained I added the scratch resistance option for $160 and wanted them to confirm that it was added when they fix the scratch. The manage said it was not the scratch resistance because they can scratch even with it. I Let the manage know I understood but wanted them to verify that it was applied because that was an option I called in after I purchased so maybe that was missed when they were made. The bottom line was because the glasses scratched quickly after, and given I had called in the option after, I wanted the scratch resistance verified. After explaining 3 times she hung up on me. I called corporate and was told to fill out a complaint form. The supervisor said I could not contact anyone directly that could help and the complaint form was the only way. Terrible support

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Pearle Vision Contacts

Pearle Vision phone numbers

+1 (800) 937-3937

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Pearle Vision address

4000 Luxottica Place, Mason, Ohio, 45040, United States

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