PC Richard & Son reviews and complaints 1
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PC Richard & Son - Bosch dishwasher
PC Richards is the worst place you can imagine doing business with, they treat their customers like crap, case in point. My wife and I have done a lot of business with the Newington, CT store. Almost three months ago, we bought a Boush Dishwasher they had on sale.
The dishwasher was delivered to our home and we waited a week for our plumber to come and install it. He installed the piece, turned it on and it didn't work. I called PC the next day and asked if we could have another one that works. I was told that a service repair person would have to come out first, they made an appointment and 30 days later he shows up.
He takes the dishwasher apart, tells us it was a bad wire, and goes on his was. The dishwasher works for about 30 minutes and then gives us the same error code that we had gotten before (E10)
We call back the store and beg for another machine and we're told no, service has to come out again which they want to schedule 3 weeks down the line, so we've had a dishwasher in our house for three months that never worked and we can't even get an exchange, do not do business with these people, they treat their good customers like garbage!
Desired outcome: As you could imagine I'm never doing business with this company again so I would like them to pick up that piece of garbage they sold us and credit our account, BEST BUY here I come
The complaint has been investigated and resolved to the customer's satisfaction.
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Hi Mr or Ms Michaels.
Something appears to be happening with the heating coil associated with heating the water coming into the tub. Either the coil isn't heating properly or the sensor isn't reading properly.
The process of having a technician confirm a problem is so an appliance isn't being replaced whereas it not being the issue. Reasonable. However having a problem so closely behind an initial visit is not.
It sounds like they're trying to accommodate you. Let us know if there is any further issues.