Pawshake

I booked a sitter through Pawshake for the 8th to 15th September 2023

On the 4th of Septmber I received a message from Pawshake to say that my sitter had cancelled. 4 days before I was due to go on a family holiday

On their website there is a "Pawshake Guarantee" which states that if a sitter cancels at short notice, "please contact us immediately so we can help you look for a replacement Pawshake sitter"

I immediately replied on the 4th of September asking what I could do. Their way of "helping" me find a replacement, was to send me a link to their website and profiles so I could find a sitter myself. This is not helpful!

I was unable to find an appropriate new sitter and, as a result one of my family members had to stay at home and take care of the animals instead of coming on holiday with us

We lost his flight costs of £330 and his share of the villa we had booked which was £257

Our pet sitter, Natalie from Sunderland, fed our elderly sick cat the wrong food, causing him to lose significant weight over a fortnight. She didn't notice that our dog had vomited and peed in her crate, meaning our dog had to sleep in her own vomit and wee for many days on end. She brought flour mites into the house, causing over £100 of damage to our food and meant we had to spend 3 hours cleaning the kitchen when we got home. She got blood on the sheets and didn't even bother to clean it up. She broke both hot taps in the bathroom. She failed to carry out the most basic instructions and lied to us to say she had done something when she hadn't. It was only because we used a petcam that we could check up on her and know for sure she hadn't done what she said she had. She left dirty knickers at the house after she left. She left the bin overflowing in the garden. She left food wrappers under the bed and kebab skewers in the kitchen. All in all, the absolute worst service I have ever experienced in all my life.