Vicrez
reviews and complaints

As an expert in the automotive industry, I've come across various customer reviews about Vicrez, a provider of body kits and auto parts. While some customers have praised the quality of products like the Vicrez Side Skirt Splitters and the V3R diffuser, others have faced challenges. Issues such as delayed deliveries, damaged products, and poor customer service have been highlighted. It's essential to exercise caution when considering purchases from Vicrez, ensuring thorough research and clear communication to avoid potential disappointments.

For some reason I continue to mod my car over and over. VICREZ is the one company I continue to come back to over and over. I have front and side splitters from them. I have their rear diffuser. Also have their GT500 Track Pack wing and lastly one of their LED steering wheels. All great quality items. There was an issue but they quickly made everything right and took care of me. Sadly my contact isn't there anymore and she really went out of her way to make sure I got what I needed. Anyway they still have great people there and they're all car enthusiasts as well so you can't go wrong there.

Best company ever! This company is very customer oriented and always tries their best to ensure customer satisfaction. This is the only company that will answer my twenty calls a day because I have so many questions and they answer them all. This company will even help you place your order and keep you updated on your order constantly. Laura at Vicrez is so sweet and goes out of her way to make each customer feeling special important and like their orders are the most important. Ever yt I'm I order from Vicrez I feel so good knowing I'm getting a high end product thats so awesome along with great customer service to match.

At first I was very skeptical as everyone is with ordering any high dollar product online, but let me tell you this was the best purchase ever! I had a million questions and called multiple times in regards to my order and every time I was spoken to it was with respect and understanding. The Vicrez team broke everything down for me in regards to how the ordering and shipping process goes as well as painting and prepping the product properly. The product also arrived pretty quick too, initially I was concerned because they do come shipped folded but after leaving it in the sun for about 15 minutes it was ready for prep and installation. It looks great on my 370z! I would definitely rate the experience 10/10

Customer service 10/10
Product 10/10
Shipping 9/10 the folded bumper did concern me

I recently ordered some polyurethane rear diffusers for my corvette c7 and I am beyond impressed with the product and all around service. Before I ordered online I think I called about 5 different times to ensure 1 it would fit properly 2 it would arrive on time and 3 I wanted to be very clear on their return policy because you never know! Each time I called I was greeted and helped with out a problem the Vicrez staff is very helpful, not only that but my order shipped right after my payment went through and arrived within the three to five business days as promised ( I got mine in 3 days). This product is durable fits perfectly and adds to the appeal and look I was trying to achieve with my C7 if I could give them ten starts for service product and timely and secure delivery I would. This company means business when it comes to making your car the way you want it!

A few weeks ago I was looking for some side skirts for my Lexus. I found some on Amazon, which i purchased from. A few days later the seller contacts me saying they dont have it in stock. Thus, i had to wait for a refund. So i was dissapoint it.

While searching online, i stumbled upon vicrez.com. I found what i was looking for. Before making my purchase, i contacted them. The customer service is by far one of the best i have encounter online along with amazon, zappos, etc. They assured me that they have in stock and it should arrive between 3 -5 business day.

So i decided to place my other. After a few hours i received an email confirmation along with my tracking id showing that it was shipped the same day.

The item actually arrived sonner than expected, 2 days.

Overall, my experience shopping at vicrez has been extremly good. I would def. Recommend people vicrez.com

P.S. and thank you Laura for all your assistance with my order.

Best site ever! I stumbled upon this site when looking for a wide body kit for my car at a reasonable price. Never thought i'd find such a great deal anywhere else, I do proffessional drifting and participate in many events from time to time including formula drift. I also like to build and modify my cars as well just for fun.

When i found quality name brands at super affordable prices i thought one of two things; this is either too good to be true or i made the greatest discovery ever! After dealing with this site i realized i found the worlds greatest hidden treasure their customer service works around the clock and is very helpful and willing to help you with what ever issues you may have. I order alot of parts since drifting causes you to damage parts from time to time and their customer service team is always there to answer questions or help with refunds or exchanges i had a bumper i needed to send back because i didnt fitment issues, they paid for shipping process and they refunded for me immediately.

This combined with their fast shipping and gaurunteed customer service and the affordalable prices makes them all around great i reccomend this site for anyone who wants quality products for affordable prices. Thank you Vicrez!

Extremely Disappointed. After seeing the reviews here and hearing from fellow car enthusiasts, all of the problems from the reviews on here are nothing new for this company. I ordered their charger hellcat spoiler for my car based on their claims of OEM equivalent quality. As soon as I removed the spoiler from the packaging, I instantly saw several defects. Some of it may have been due to their horrible packaging of their product, but some of it was clearly sent out of their company that way. This is supposed to be a high quality finished spoiler that you bolt right on. NOT one that you need to take to a body shop to sand and fill the injection indentions from their molds, and then completely repaint the spoiler due to the several paint defects that was not due to shipping! Vicrez please please accept that you have quality issues and packaging issues then address them. Clearly this has been a problem for a while that is costing your company thousands of dollars and ruining your chances for returning customers and recommendations such as myself and anyone else that I know. They did offer to replace the item or give a partial refund, so there is that. This is the only reason for 2 stars, it would have easily been 1 otherwise. I took the partial refund due to the extremely high likelihood that I still would receive a product with visible injection mold holes and poor paint work. I am going to take it to a paint shop to fix all the problems. Hopefully your bolt holes line up at least. Order # XXXXX Feel free to contact me Vicrez.

Extremely Disappointed. After seeing the reviews here and hearing from fellow car enthusiasts, all of the problems from the reviews on here are nothing new for this company. I ordered their charger hellcat spoiler for my car based on their claims of OEM equivalent quality. As soon as I removed the spoiler from the packaging, I instantly saw several defects. Some of it may have been due to their horrible packaging of their product, but some of it was clearly sent out of their company that way. This is supposed to be a high quality finished spoiler that you bolt right on. NOT one that you need to take to a body shop to sand and fill the injection indentions from their molds, and then completely repaint the spoiler due to the several paint defects that was not due to shipping!

Vicrez please please accept that you have quality issues and packaging issues then address them. Clearly this has been a problem for a while that is costing your company thousands of dollars and ruining your chances for returning customers and recommendations such as myself and anyone else that I know.

They did offer to replace the item or give a partial refund, so there is that. This is the only reason for 2 stars, it would have easily been 1 otherwise. I took the partial refund due to the extremely high likelihood that I still would receive a product with visible injection mold holes and poor paint work. I am going to take it to a paint shop to fix all the problems. Hopefully your bolt holes line up at least.
Order # XXXXX
Feel free to contact me Vicrez.

When they refund, they do not refund the sales tax, they keep the sales tax for themselves. Very shady company.

Site shows as in stock and item to ship within 1-5days I have been awaiting a status change or tracking for more than 10 days. Will be posting to numerous websites to post review of this site. I have reached out to customer support and have very little assistance other than item will ship today been over a week and have yet received any tracking info. Will be contacting my credit card company to file complaint.

Don't buy! My spoiler was half a$$ packaged and the hardware was just thrown in the bottom of the box. Because of how they package it, the sides of the spoiler ended up getting rubbed down to the white underneath. The backup camera mount did not sit flush and the spoiler sits to far forward so the spoiler doesn't match up to the body lines. Oh and it's almost impossible to get to the screws inside the deck lid. So like I said JUNK, STAY AWAY! I sent the spoiler back and the company refused to give me a full refund. I even paid to ship the spoiler back. I lost about $100 because of this horrible company and have nothing to show for it.

I ordered a grille for my Charger that was expected to ship next business day. After 1 week of not hearing anything, I contacted them and was told, "The Grille is missing a piece which they are waiting for it to be boxed up and will be good to go and they sent a tracking number. After 2 more weeks the tracking number still said pending, So I contacted them again asking for an update. Another day went by so I emailed and got a response saying "Good News the grille will ship out today under the previous tracking number". After another week went by, I contacted again asking why it has shipped and was told "We shipped newer orders ahead of yours, and now we are out of stock til at least July (2 months from when I emailed, 3 months from when I placed the order.) I demanded my money back as I was only lied to for weeks on end and would not wait for this product. I was told I would receive my money in 24-72 hours. After 2 additional weeks I contacted against demanding an explanation, and was told that the original order while I was told was cancelled and refunded, was not, and they will begin the cancellation process now. So lets hope they will actually refund my money, or legal actions will take place. STAY CLEAR FROM THIS SHAM OF A COMPANY. It would be cheaper and more efficient to through you cash straight in the trash

This business is terrible. Website says ships same or next day. Ordered a rim for my car may 4th. A week goes by and I never received any tracking. I call them and they asked where did I get the rims from originally so they can verify I'm ordering the right rim. I put all the specifications in when I ordered, so why wouldn't they call me to verify and wait til I called them a week later. So then the guy says they are in stock and says they are Shipping rim out that same day. I check the website tracking and a shipping label was created. I say ok cool I'm gonna get my rim. 4 days pass *** shipping info still says a label was created and FedEx is waiting for wheel to arrive. So I called again. Another customer service representative said it has been shipped and FedEx hasn't scanned the label yet. I say ok. Another week goes by and I'm really angry now. Same message on FedEx tracking saying label created. Call again and the guy assured me I would see some movement on the shipping. 2 days later no movement now I call and ask for a refund. The guy tells me I will be out of line if I cancel my order. I'm like out of line for what? He says for when the rims come back in stock. So it took everything for me not to cuss this guy out. Then he says oh the rim is discontinued. This company is a serious joke and I will never do or bring business there way. Only thing positive is the customer service is polite but they don't know what they are talking about. I was promised a refund so I hope I don't have to keep calling for that.

Vicrez is probably the worst company I have ever dealt with when it comes to customer service, reliability, quality, and effort. It all began when I was going to purchase a bumper. I did alot of research found their website decided to give them a shot. I WAS VERY WRONG TO DO SO. I placed my order and after two and a half weeks my product finally arrived. Super excited I started piecing it together following their video cause it didn't come with instructions. I stumbled across a part in the video where my bumper didn't have the same pieces as in the video turns out they sent me a bumper for the wrong year vehicle. Super bummed I reached out to their customer service department. Which I must say is hands down the absolute worst I've ever seen. I called and spoke to Elyssa and a few others but mainly her. I explained to her the issue and she asked me to send photos of the bumper in order for them to decide it was incorrect. It took them two days to do so even after saying " I don't know how that could have happened we have been out of stock of that specific bumper for months" must not have been too close in contact with their warehouse After calling them numerous times and speaking to her she finally told me once the old bumper was scanned the new one would go out so I took it that very morning and got it dropped off. I contacted them informing them i did so and she guaranteed me it would go out thay afternoon.( this was on a Thursday)So i called at the end of the day just to get an update. And she said " I can assure you the bumper left the warhouse today at the latest it would leave tomorrow " she gave me a tracking number which on FedEx website wasn't linked to anything so I said ok and decided to wait till Monday for an update as fedex probably would take a day or two to get going. Monday comes still nothing so I called and she said " it should for sure have left the warhouse" but the tracking still shows nothing days go by same thing call vicrez " should have left the warhouse " still no updated tracking. Two weeks go by obviously frustrated at the situation same answers so I finally demand some proof that the bumper was on the way and how this has been super frustrating. They send me a picture from the FedEx receipt it shows the bumper did in fact ship THAT VERY DAY I GOT THE PICTURE so for two weeks they have been lying to me and lying even after my old bumper had arrived 11 days prior. Finally a month and about a week goes by finally receive the bumper it's the correct one. I'm relieved to have it I take it and test fit it on the car. It fits properly so I took it to paint and get professionally done. Very familiar with this shop very good friend of mine owns it. Gets painted and assembled properly as I'm there to make sure since they're like family they don't mind me hanging around. Get the car home not even 24 hours goes by I go out to my garage the bumper is sitting on the floor. I inspect the car and see that the tabs that mount the bumper to the car are broken beyond repair broken. So now I'm 1400 dollars in the hole ( bumper and paint/labor) and a completely broken bumper. So now super frustrated as you could imagine I leave it as it take pictures and get ready to call vicrez awful customer support again. I call them I'm informed I need to email the photos I do so I speak with Mary who is just awful. And she wanted to assume someone tried to rip the bumper off the car which couldn't be the case as I informed her it was locked away in a garage and no one touched it she then tried to blame the shop which I can confirm put it on right cause I was there watching it be placed on properly. She then tries to send me links on how to try and possibly repair the bumper with zip ties, glue and bondo. Which I informed her I shouldn't have to be doing on a brand new not even 1 day old $1000 bumper and how I feel for all that has happened i would like some kind of compensation back because now I need to try and get a new bumper cuase this one is broken. Their final verdict is that they will not be paying me anything to help I have a sponsored show car which I didn't even reach out to them asking for deals or what not just paid the regular price and after this would never want such an awful company being on my vehicle that tens of thousands of people being able see. From my personal experience and after speaking to numerous " customer service agents " I myself can say i will never be ordering from here AGAIN!

Purchased a hood from this company. They told me they have hoods in stock. Waited a few weeks no hood no tracking. I message again and suddenly they need hood boxes to ship. So again I wait and still nothing. So I message again and they finally said hoods are another month out. Finally the company sends a hood that was damaged. It wasn't damaged in shipping it was damaged from their warehouse. The inside box had (bent corner) written on it. The shipping box was in great shape and wrapped in wood. No way it could have been damaged in shipping. Well at this point I just want my money back. I've been asking them to come get this hood for weeks now and still nothing. They refuse to give me a refund until the shipping company gets around to picking it up. We are several months into this entire event. Go elsewhere where you can get better customer service. Looks like I'll need to contact my credit card company at this point.

On May , I purchased a LV Style Rear Window Louver vz 101677 for a 2020 Dodge Charger. The purchase price was $289.00. Upon recieving the product it arrived damaged. I contacted the companies help desk, they stated to take photos and emai them which I did. I was also told that i could keep the damaged item and the would refund half my money or I could destroy it and wait for a new one and that it would be a few months since they are in back order,I stated I would wait seen I was going overseas. October 14, 21 I emailed the company and stated I would like a refund since its been awhile and item is still not in stock, on October 16, I recieved an email back stating; I believe we spoke before and I understand you waited so long for a replacement and they are around the corner. Now I am being told they have no proof, I submitted photos the same day, they stated that they remember speaking to me that I was going overseas and waited a long time for the item.

I ordered a hood & bumper from Vicrez on April 29, totaling $***. Sent an email on May 7 inquiring about the status of the purchase. Apparently, one of the items was backordered (I was not made aware of that at time of purchase). They told me the bumper was backordered but the hood should ship the week of May 14th. I've gone back & forth with them through May, June and July. Kept being told things would ship, but oh now it's backordered again. When both items were listed on the site as in stock on June 7th, I asked if some were being sent to me since they're advertising them as in stock. Was told again still backordered but "by the time the change the website to reflect that, they'll have more in stock" which obviously isn't true as I haven't received anything yet. Eventually they "shipped the front bumper", but it's now lost in transit in California somewhere with Pilot Freight. Emailed vicrez to say Pilot lost the item, they told me to call & setup a delivery date.

On March 13, 2022 I placed two orders. Both of which I went through affirm for. The first one was $*** the second one was $245.64. The first order I placed I got everything for it besides the main part I ordered for my car so I called them and asked where was it or what was going on, they then told me that they canceled that rather than the order for $245.64. So the second order I tried to send back but they were going to make me pay for the shipping back to them on top of still paying for the item. Then the order I initially ordered showed up. So I then installed it on my car with the screws they provided, then a few weeks later it falls off my car on the highway at 70 mph, so I get in contact with a rep and then he tells me that they recommend getting nuts and bolts as they don't provide them, however they don't tell you they are recommended and he continued to tell me the best they can do is get me 50% off a replacement but I have to pay the first 50% before I can get it while paying for the damaged part. The order numbers are #*** which is the order for $*** and the second is #*** which is for the $245.64 order.

Order a item when item was shipped I received it opened up the box and item was damaged and poorly packaged with only 1 foam protector on one side of hoods corner . I emailed sent many emails the customer service. The first guy that answered the last email the parts was missing as well. Sent him pictures of damages he ask me to take it to auto body shop to see about repairs. I had to rent a truck to take to said shops 3 different ones different days all said not able to repair it one said to email another auto body show because they might be able to so did sent them pictures. They to said not able to . I sent that information to vicrez customer care person that was working with . Then he said let's see what we can do . Then comes back to me saying basically ether I pay the 300 to reship it back to them for a return or I get stuck with damaged item. I payed over *** for item with shipping and now another 300 on top of my truck rental will put me around *** . There reson why they can't pay the shipping is item cost the 425 to make . So I take the *** lost after return . I talked to a attorney they said try file a claim with you.

Order placed- 10/29 Cost- $539.69 ($447.94 with discount code) Item- 370z front splitter Received wrong item- 11/1 (they sent the WRONG item) Received right item- 11/23 After placing an order from Vicrez to receive a front splitter, I paid an additional 130$ For a dry carbon vinyl finish. I received my order on 11/16 just to find out they sent me an unfinished splitter. For whatever reason, the representative asked if I wanted a refund on the vinyl premium (wtf? Why would I want to keep a part that doesn't match what I wanted). I declined and they sent me a return label so they could send the right item. Fast forward to 11/22 and I open the mangled package to find that the vinyl finish was peeling off on the winglets, and the main splitter has all its edges furled. After contacting support again, they instruct me to apply heat and readhere the problem areas. Why the *** did I pay an extra 130$ for Vicrez to apply the vinyl then? I could've bought a sheet of carbon vinyl and done it myself at this point. The representative asked me if I wanted to return it, which at this point I might as well just fix it myself. Absolutely ridiculous quality assurance.

Hello, I ordered a Vicrez Demon Widebody kit for my dodge charger (ordered on July 26 - order # 39645) from Vicrez.com and long story short, one of the main components - a front splitter, never arrived. I've had many issues with this company before mainly due to its lack of clarity of shipping their products to me and charging me customs fees when it was not indicated until I got billed that I would be paying for it. I followed up on both occasions when some parts arrived and told them I wouldn't pay for it as the shipping fees are already covering customs and that there would be no additional cost at the door as it is covered by their company. On several occasions I was charged with the customs fees and demanded refund. After several weeks I got my 60$, 55$ refunds for both the customs fees. They're now saying they can no longer refund me for the front splitter because they've already refunded me for other things already. I would call on a nearly weekly basis for an update on the front splitter but their customer service agents would always say it is delayed and is coming next week. Fast forward to September/November and still nothing and I wish to cancel or refund my order via email, they ghosted me. No reply. I contacted them again via email back in November and no reply either. I would like to contact Complaintsboard.com for assistance in filing a complaint against this business as now as a customer I spent 750$ USD for the entire kit, but without the front splitter I'm out at least 350$ CAD and they refuse to reply to any of my emails or grant my refund.

I orded a *** custom steering wheel for a Jaguar F-Type on *** Waited a couple weeks and it never updated as shipped. Called them, and they said it would ship within a week. "Okay, cool" I figured. A month later, still never shipped. Sent emails, they said they'd talk to the warehouse. Two more weeks go by. I emailed them again, they failed to respond. I called them, the lady threatened me with a restocking fee if I proceeded with a refund, and said it'd only be 2 more weeks for the wheel to ship... here we are 3 weeks later and the order status hasnt changed. I own a company in the transportation industry, I understand the supply chain issues right now. What's become abundantly clear to me is that despite what they'll tell you, they dont make anything at vicrez here in the states. It all likely comes from china, which is the only logical explanation for the delay. I will not accept a "restocking" fee, so I'll likely be stopping out in cali to make an in person visit soon. The level of deceipt has been the worst I've ever dealt with purchasing anything for my cars. I've been told it's being built twice, and that it was almost finished once. If that's the case, they should ship what they have ready and re-imburse me store credit for the massive inconvenience. If these type are of wait times are the reality for them, they shouldve made that abundantly clear to the buyer, instead they chose to ride the line of false advertisement and blame covid. I chose vicrez for their precieved "expertise". Needless to say, I was mistaken. It's starting to feel like their whole buisness is a scam.. Here's hoping I can get the steering wheel and wont have to take things further. Buyer beware. DO NOT ORDER FROM HERE - you'd have better luck with nigerian prince in your junk mail.

I spent over *** dollars on an Item from Vicrez.com. Upon delivery on 12/12 I opened it right away as I was excited for it and saw that it was defective in multiple ways. The entire item was deformed in the middle (happened during the production process) and other scratches and buffing damage across the item. I was very frustrated so I submitted a return request on 12/12 and contacted them by phone on 12/13. The lady who I was talking to on the phone wanted me to text them pictures of the item and its damage which I did and I will include a screenshot of that message. She immediately agreed it was defective and said "Hold on let me see if we even want you to send it back" I waited a few minutes and she explained they did want it back and that she would send me a return label. Which she did. I Immediately sent the item back the next day as well packaged as I received it. It was delivered back to them days later on 12/16 by ***. Because this was going into Christmas I wanted to stay ahead of the return and polity emailed them on 12/18 to make sure they had it and would process the refund. The email chain is almost 30 emails with the end result still not having my refund. When you read it you will see where they are starting to get shady and I stop responding to them and called *** right away to make a dispute. There are numerous emails from them promising to resolve the issue and then backtracking making up lies that they tried refunding but it was kicked back to them. In the emails she first says she tried refunding but it was kicked back then later on in emails says they need to verify the condition of the returned item which does not make any sense If they already tried refunding me why would you need to check the item again! It's now 2/3/22 and still waiting for my $***. I have no problem going to court as I know I will win but I would rather them do the right thing.

on 8/27 I ordered (order number #***) louvers for a [protected] ford mustang (P/N ***). The order was processed and all was well. I had called them a couple times to ask when the louvers would be shipped and it was postponed several times, which I understood, it's hard to keep up when your short on materials/employees. However, they said that the louvers would be shipped end of November. Nov 29th: order was shipped Dec 14th: I received the wrong louvers. I went through and made sure that what I ordered was the correct part, and I clearly ordered a different louver than what I received. Dec 15th-17th: I emailed *** customer service and per their request I sent them my order number and a photo of the incorrect part. They apologized and said to return the louvers and they would send me the correct part Jan 1st-3rd 2022: After I sent the louvers back I asked about the process for them to send out the correct part, and they said as soon as the incorrect louvers get returned. Jan 6th: louvers are returned Jan 23rd: I asked about why the replacement louvers had not been shipped even though they had received the incorrect louvers 17 days earlier. Jan 24th: *** gave me the shipping information. However, fedex never received the louvers Feb 15th: I asked what was the status of the louvers as fedex still hadn't received the louvers. That same day *** said that they would look into it Mar 9th: Fedex still hadn't received the louvers and *** still hadn't given me an update into why fedex had not. I emailed them again asking why there has been no follow up emails Mar 11th: *** replied and said that the louvers would be sent Monday (mar 14th). And sent me the shipping number, with an estimated delivery date. Mar 17th: I received an email stating that the part has been discontinued and that they would give me a full refund that day. As of right now I have not been refunded, nor has a corrective action been taken.

Order # ***. I called both (vicrez) and (fedex) to speak on the fact that I believe that there was a mistake with the first delivery attempt as I believe that it was not my address that they tried to deliver the package to, since I do not live/reside in a business building or anywhere near one. I called vicrez and explained my concern and "***" explained how he was sorry that this happened and that he can confirm on his end that he does see where a delivery was attempted at an incorrect location. He himself called fedex to raise the concern of why they tried to deliver the package at the wrong location. I expressed to him that once they try to re-attempt the delivery for the next day (October 15) that they would try to attempt the re-delivery at the same incorrect address that they had attempted to deliver to on October 14 at 9:42 AM which was a business as stated on the tracking information. *** from Vicrez told me to call back the next day if there were any complications with the re-attempted delivery that was going to take place. I expressed to him that I believed the package was delivered to the incorrect address they attempted to deliver the package to the first time and that I have pictures and proof of my cameras that prove that no one was attempting to deliver any packages at the times fedex stated. I told him that I believed there was a mixup and that I have had several problems similar to this with fedex in the past 19 years of living at my address. I told him that I tried calling fedex and explaining the situation and they explained that they cannot do anything and that they were of no help. I told him at this point I just wanted a refund. Please keep in mind that the product that I ordered, was a special order that I customized and took 6 weeks to make and ship. So not only did I wait 6 weeks for a product to be made, I never even received the product that I have been waiting just about 2 Months for. I want a full refund of $***.

Negligent Customer service rep sent shipping label for wrong day after I clearly communicated the situation resulting in me paying for shipping Order was placed on 2 items from this Vendor in Nov 2020. Order XXXXX / Order XXXXX. Parts arrived 1 conversion kit was damaged (grille insert clips damaged) and arrived later than expected per website eta. Side skirts were returned since the project could no longer be done due to damaged conversion kit. I called multiple times in the course of a month to ship parts back and was constantly given the run around on return shipping them. Eventually Vicrez decided to set up transport after telling them I was setting up my own freight company to pick up package. Based on cost they elected to send their own carrier to pick up 1 half of conversion kit. I promptly called Vicrez to receive return shipping labels for other items from these orders that needed to be shipped back. *** set up labels for me to get parts shipped back. I told *** based on the weather I wouldn't be able to set up a pick up for the next business day because of the weather coming and more than likely it will need to be made for a future date. *** insisted that tag would still ship. Tag was denied by driver because of old date on tag at the time of pick up. This same day I called multiple times between 2pm/3pm to get new labels for these items. No one answered the phone after multiple attempts and due to the nature of not having space to store parts I had to pay for shipping back of these parts. After shipping parts through UPS i confirmed the return to vendor and refund was processed. I then inquired about return shipping reimbursement and was given the run around once again for more than a month. I was told by Katherine multiple times that it was being looked into and I would get a email shortly with an update. I gave them ample time to send me a determination and weekly I would have to call for an update to be told the same things. Most recent was on 03/30 when I was told I would receive and up date but didn't I have them 48hrs to respond .On 4/2 I called back again to get the determination and was told I would be offered an in store credit for 100$ For my 200$ shipping surcharge.

I purchased a product from Vicrez, and the product was defective I made a few complaints and tried getting a refund but am being refused. I purchased a Dodge Charger Rear Window Louver from Vicrez 08/23, order #XXXXX. I installed the product on my vehicle once it arrived using the instructions that were provided, but noticed that the product was not properly sticking onto my vehicle after a few days and some of the included brackets either broke or peeled off. I contacted Vicrez after about 3-4 weeks after of having this product to notify them of this issue and they sent me a new bracket kit to replace the current one in hopes that it would actually work and hold properly. I installed the new brackets properly once again using the instructions I was provided hoping the product would hold this time. However on 10/12, while I was on the ramp to get onto the highway, the window louver completely ripped off my window. I am very glad that no one was behind me as this could've seriously injured someone or caused an accident. I returned to pick up the product from the road and the product had broken and all the brackets had ripped off except one. The double sided tape that was provided is not the correct or strong enough to hold the brackets on the glass, and the plastic brackets that were provided are not strong enough to hold this product either as the screw mounts on these brackets kept breaking, in the end resulting the whole item to fly off my vehicle. I contacted Vicrez to notify them that their product is not sturdy and defective and should not be sold as it is dangerous if the items they are providing are defective. I requested a refund because I did not want a defective item replaced because I personally do not feel safe putting this product on my vehicle and wondering if it is gonna fly off again. Vicrez refused to give me a refund due to it being past 30 days, however they stated on their website that if a product is outside that 30 day period to contact the manufacturer on defective products, which they are the manufacturer of, but they continued to refuse to help me. I called a representative from the company to further this issue and they stated to me that they could do anything, and kept saying that they installed it recently on one of their vehicles and that the product didn't fall off their vehicle, and they also told me that modifying your vehicle is illegal. I looked up state laws before purchasing this item and researched that window louvers are not illegal in any U.S. jurisdiction or any other country. They should not be providing false claims about one of their own products being illegal as an excuse in order to not refund me my money.

poor customer service and incompetent staff. I purchased a carbon fiber spoiler on 11/30 from *** on order #XXXXX. Initially, I made the mistake of ordering the wrong part which was ***. I realized it and spoke to their customer service about 2-3 weeks after receiving my product around 12/18, who pretty much just took notes which no one takes the time to read as I called several times and would have to explain my situation over and over again to different people. I needed part number ***. I was told I would have to ship it back on my own dime since I made the mistake. No problem there as yes I was to blame for the initial order. I sent the spoiler back on 1/13 via *** ground (tracking #XXXXXXXXXXXX). *** received the item on 1/18 and I was then told a replacement would be sent for the correct spoiler per phone and email communications with *** D (who claims to be a manager) and ***. A *** notification was sent to my email saying a label was created and was pending the arrival of the item from *** to *** for shipment on 1/19. 10 days later 1/29, the status is still pending the shipper providing the item to *** so I called *** again to see what the hold up was. A male answers the phone and placed me on a 15 minute hold and disconnected the call. I called again thinking a bad signal was at fault and was placed on hold again for 5 minutes and call disconnects again. I called 3 more times and got voicemail. 4th call placed and I finally get *** on the phone who told me she'd send me the item and apologized saying it was a new person answering the phone and didn't know much. That to me tells me no training/business knowledge is required to answer phone calls at *** At that point after that call, I received a *** email notification that that pending shipment (tracking #***) was cancelled and a new one was generated on 1/29 (*** tracking #***). 12 days later on 2/10, I called *** yet again since *** still showed no item was given to them for shipment and spoke to *** who then told me she'd use *** this time around instead. I received that shipment today 2/12 just to find out that that spoiler is not only the exact wrong model I'd received before but also has a drilled hole underneath as if a customer had already tried putting it on their car and decided to return it. I told *** staff multiple times the correct model number and even had *** and *** verify the correct model number on prior phone communications. Both spoilers are priced the same at *** USD but I paid *** as part of a cyber monday discount. Today, I called *** yet again to notify them about receiving the same wrong product and was met with lack of concern and poor customer service from Katherine who offered no solution other than "ok, that's fine" when I said I was fed up with their business and would file this complaint. I did receive an email for from *** for a return label today on 2/12 and will promptly return their product.

This complaint is regarding the deceptive false advertisement tactics Vicrez uses on it's website. On April 14th, I browsed the Vicrez website for parts for my 2016 Dodge Charger RT. I was in the market for a rear diffuser. I came across Parts vzXXXXXX and vzXXXXXX; but could not immediately tell the difference. I called Vicrez prior to my purchase to inquire and was told that the V3R Style Rear Side Bumper Splitters (vzXXXXXX) were included with vzXXXXXX and this was the only difference. It can be confirmed with the attached email that the company did state the splitters were the only difference and that the company was incorrect. The description for Part vzXXXXXX specifically states that it fits the 2016 Dodge Charger which I have. So it was safe to assume that if the "only difference" was the side splitters, vzXXXXXX should also fit. Happy with my selection, I submitted my order *** on April 15th. The order total was *** (the diffuser was *** I financed my purchase via Affirm and have since paid it off. I began to install the diffuser on April 23rd and noticed that the diffuser did not fit. The diffuser is slightly smaller than the bumper and contains more clips than the vehicle has holes for. This diffuser was clearly not designed for my car. I attempted to call Vicrez to address my issue; they were closed but *** was nice enough to call me after hours and help. She insisted I send photos so we could resolve the issue. I sent the attached photos which illustrate the issues I was encountering. I also explained in my email that the website says "Vehicle Fitment Note: 2016 Dodge Charger" and in the Customer Questions & Answers section of the website, Vicrez responded that this part would fit the 2016 R/T submodel. Please see attached photos for both of these. I also included an image in which the selected diffuser was installed on an R/T submodel. Between being told over the phone that it would fit, seeing the selected diffuser installed on an R/T submodel, seeing a Vicrez representative (*** on November 4th) state that this would fit a 2016 Dodge Charger R/T, and seeing the Fitment Note not specifying that it was for a Scat Pack or SRT I had no reason to believe that I was ordering the incorrect product. This item was falsely advertised to push sales. When requesting a refund, I was told that Vicrez could "do a swap at no additional cost but the returning shipping cost they wouldn't be able to cover it due to the fact that the one wrong one was purchased." The incorrect one was purchased because of false advertising. So I was given three choices: 1.) Return the product, but I have to cover shipping. So now I pay for shipping on a product that I don't even have? 2.) Swap the product, but I have to cover shipping. So now I pay an additional amount because the company used deceptive sales tactics? 3.) "We have a rear bumper that can convert your car to have the diffuser you will like be installed." So the company wanted me to give them an additional *** to rectify THEIR shady business practices. In addition, the rear bumper is unpainted, so I would have to pay close to *** to fix an issue that is 100% the fault of the company.