Parking Management Company

If you're looking for a valet company that WILL damage your car, lie about it, try to bully you, and make it clear they will not keep your vehicle safe, make sure use this awful valet company for 0*** Downtown Knoxville! Absolutely the worst customer service ever experienced. On Sunday afternoon the valet attendant was given keys to my truck, drove the truck (operable) off from the front of the hotel to park it and on Monday morning the truck is inoperable. Monday morning a new attendant went to retrieve my truck and a key (NOT from my ring ring) was broken off in the ignition sometime after picking up my truck, parking it, and delivering it to the parking lot. Corallee ***, the manager of this location swears up and down it was our fault the key was jammed into the ignition and broken off. And he said it was my own key that was stuck. No, the key that was pulled out of the ignition is NOT a duplicate for my truck. I even heard the excuse because, "The truck is older than dirt, like 40 years old," "that it could have had the key stuck for a long time." I spoke with 2 independent mechanics and I called ***. All three said it is literally impossible to have a key broken in the ignition and be operable. I had to pay a locksmith $154 to have the ignition switch repaired, which Parking Management Co is refusing to reimburse me for. This was the fault of one of Mr. employees. I did suggest he look at the cameras in the parking lot to see how many sets of keys the attendants had when delivering and attempting to retrieve the truck. Clearly one of Mr. attendants used the wrong key to try to start the truck. How often are his employees drug tested? Someone in their right mind would not have made a careless error. How safe are our vehicles left in this company's care when a careless, costly mistake was made and never admitted to? I asked Mr. for his boss' name and he refused and even said, "I'm the boss of the whole city." After Mr. K