PACSUN
Reviews and Complaints

Went to Pacsun on Tuesday afternoon. Went to check out, there is a line of about 6 customers in front of us. There is only one person checking out. Another employee is at the end of the customer service area folding clothes while the on duty manager is standing there talking
To her. Meanwhile, the line is getting longer and longer. We were in line about 20 minutes. Not sure why another register was not opened. I guess stocking and jabber jawing are more important than waiting customers. This store is in Katy, Texas at the Katy Mills Mall. I would really hate to be there on a Saturday. I won't return.

I was hired at the Cincinnati location in the Kenwood Mall on April 30, 2015. Three days prior to that is when I turned in my application. The manager did a quick review while I was there, and asked what I was looking for. I said a summer job that would carry over into the fall with a minimum of 15 hours a week and a max of 30 hours a week. After I was hired three days later I was told to expect an email. I waited one week, and it never came. I called, and they said they would fix it for me. It never came. I waited another week, and called back. Finally, they were able to send it. They scheduled me to come in three days later for orientation. I came in. It lasted an hour and a half, and I never got paid from it. I was constantly on call. Never once was I needed to come in. Finally, after being hired for over a month I got a four hour shift. I explained I've never worked retail, and the orientation was just about theft and a run down of the store. The manager gave me barely any tips, but kept coming up to me saying I had to do well because at the end of the summer they would have to cut people. I was told this was not seasonal in the beginning, and I had no clue what to do, to be doing well. The next week I had a 3 hour shift. Right before I left my house, I got a call saying they did not need me. The whole next week I had 0 hours or on calls. I finally put my two weeks in. In two months of being hired I worked a total of 4 hours, and was also never paid for my 1.5 hour orientation. I feel like I was only hired as an extreme back up. I had to constantly ask my father for help to pay rent because I was literally getting zero hours. I think the managers here are very disrespectful, and this was unprofessional to hire me and give me nothing.

I applied for the receptionist job through the company Pacsunrealty. I spoke with the rep, who told me that I was the best candidate. After that he asked me to pay $120 for the credit report, which they would need. I paid money and after that these ### vanished. I heard completely nothing from them. No news, no info and they simply ignored me. They are liars and scammers, so be careful and better avoid them. As well as post comments about your experience with them.

I saw the ad of the company www.pacsunrealty.info. I contacted the online chat agent, who provided the link. I clicked on it, and these jerks asked me to fill the form. After that they asked to indicate my card info. It was strange, so I stopped the process and closed the link. I wonder if there are other people, who had the same experience. Let’s share views about this website.

I ordered $150 worth of stuff from this company. I returned the merchandise (not what I wanted, didn't fit, etc..) and used their "smart label" return system. Well, not so smart because two weeks later and they (a little foreign lady named "Nell") tells me "it's not in our system, call the carrier"..well smarty pants.. I can't call the carrier cuz I used your stupid smart label and I have nothing to reference other than a huge long string of numbers that are only tied to your stupid store. So now what. "Well ma'am it could take a month or more".. A month or more? This package is only going two states away from me?! How could it not have been received yet? Well, call your post office ma'am. Again, I explain there is nothing I can give them to track this as it does not have USPS tracking info, only PACSUN tracking info. SO basically, looks like I am screwed out of $150 due to this c****y company scamming people. I will file a BBB complaint, but not sure it will do any good. Horrible! Never, ever again will I shop PACSUN or any of it's affiliates. Ever!

My son and was shopping for a coat we had no help we were looking at coats when a worker came over and put a ladder right in our way she was going up the ladder to put up a display.my son was just talking to her.she toll us we might need to move.My son told her not to fall.she said i want.My son was just playing with her he said if she falls he would help.she said I dont need your help, RUDE dont you think I spend lots of Money in your store.I live in Gatlinburg TN. My son Loves pacsun Cloths But I will Not go back to that STORE.VERY RUDE GIRL THAT WORKS THERE .01/16/13 CASHIER 199227 SALESPERSON 434032 I HOPE YOU HAVE A LONG TALK WITH THIS GIRL.YOU ARE SUPPOSE TO MAKE MONEY NOT RUN YOUR PEOPLE OFF. THANK YOU BEVERLY HEFNER [protected]@gmail.com

I ordered 4 shirts online on December 8 for Christmas. They were supposed to be here 7-10 days. On day 10 when they did not arrive, we were told it was because of an ice storm in the midwest and they would NOT arrive in time for Christmas. Ok, wasn't happy, but what do you do? They were supposed to be here Jan. 3, but they did not. I called PacSun's customer service, who were the nicest bunch of know-nothing, don't give a crap about the customer, excuse making idiots I have ever had the displeasure of speaking with in my entire life! No one could explain to me why I hadn't gotten my package...even the "supervisor" Casey, that I spoke to. I told her I could have hitchhiked to MN from GA and gotten them myself in this length of time...she sat there silent! They did not offer me no sort of restitution at all, not even a 5 or 10% discount on this order or on my next order, but of course there won't be another one! Shirts finally came on 1/6, two days shy of a month after I ordered them! I will NEVER SHOP AT PACIFIC SUNWEAR AGAIN and I hope they go out of business!

Me and my family have been shopping at Pac Sun in Huntsville for about 6 years and the service was awsome made us feel at home everytime we come in . The past couple of moths have been a change for the worse . My son has over heard in appropriate talk between the Manager and associates . I think there was a Management change due to we dont see the person that usually helped us in the past . The store has been hard to shopp, things are so messy and out of place, we used to compliment how neat it used to be . There was one employee that was rude, older gentelman with a goatee, maybe a member of management, he just didnt want to help my son and felt as if we were bothering him . I will no longer be shopping in this store and will probly be purchasing my items online more now . I just wanted to express my thoughts, and feel that noone should have to experience bad service or have to deal with rude behavior and language when entering a store to shopp.

I wish I had proof photos for this one because it really ticks me off. If someone knows why this is please tell me. The other day I was mall-hopping with some friends and we stopped at two malls, The Flatiron Malls and the Colorado Mills Mall. When I went to the Flatirons mall, we were walking through kind of speedy so I didnt really get a chance to browse but I remember walking by the Pac Sun there and seeing signs advertising "Jeans buy one get one FREE." Since I knew we were going to Colorado Mills, I made a mental note to go look around at the Pac Sun there because thats a really good sale. When we got to the Colorado Mills Pac Sun, I was surprised to walk in and see that there signs were advertising jeans at "Buy one get one HALF OFF." So why the different sales at different malls? I can find no reason for this really other than one mall is fancier and more upscale than the other but even then it makes no sense.

Ordered two 50.00 gift certificates on Dec. 11 in plenty of time for Christmas. They are still not here. Called once they said call back in a couple of days. On the 23rd I called promised me they were shipping them Fed Ex to arrive on Christmas day. Christmas came and went no gift cards. Called on the 29th the CSR on the 23rd lied they had never been shipped. Chris PROMISED me they were going to overnight them on the 30th to arrive on the 31st called 31st Chris had lied also. They couldn't be sent out because of the holiday until MONDAY 1/4/09. These are Christmas gifts. Couldn't even send me an E-gift card until MOnday. These people are crooks. Praying to get my money back now.

i bought 3 shirts and the total was 42.60 i gave cashier a 100.00 bill and she gave me back 42.60 in stead of 57.40 it was so crazy busy i was not paying attention so when i got home in alabama my money was wrapped up in recipt and was 42.60 in it i was furious! If i didnt live in alabama i would of went back cashier num on my receipt is 330083 and trans is 2777 on 12-26-09 and store num 00250 thanx