Our Place Customer Reviews 2
Pros and Cons of Our Place: A Review Breakdown
Our Place is a sought-after brand that provides a variety of cookware, dinnerware, and other kitchen-related products. This brand has captured the attention of many due to its beautiful and trendy designs that complement any kitchen's aesthetic. Our Place is widely known for its use of eco-friendly and sustainable materials, such as non-toxic and non-stick ceramic coatings, which enhance users' cooking experience.
Looking at customer reviews, there's no doubt that individuals who own Our Place products are impressed with their functionality and overall quality. Many reviewers have praised the brand for its versatility, as some of their products are multi-purpose and can be used for different cooking techniques. Most importantly, many customers appreciate the company's commitment to sustainability, which is a significant selling point for customers who prioritize eco-friendliness.
Our Place has garnered significant attention online as individuals are eager to try their products. Consequently, many reviewers have shared their positive experiences on various online platforms, including social media, making Our Place one of the most talked-about brands in the industry. The company's excellent customer service has also received accolades from various reviewers.
In conclusion, Our Place provides high-quality kitchenware products that have become a customer favorite due to their versatility, eco-friendliness, and aesthetic appeal. Our Place's commitment to sustainability has also earned them considerable acclaim from various customers. If you're in the market for high-quality and eco-friendly kitchenware, Our Place is a brand you should consider.
Replied
Keep saying shipment on the way, but FedEx has not received it yet
Keep saying shipment on the way, but FedEx has not received it yet. Cannot speak to a person and get a run around email response saying they gave it to FedEx. Sounds like a scam!
The complaint has been investigated and resolved to the customer's satisfaction.
Your order was placed on a Saturday and shipped out on the following business day (it was a Tuesday due to Labor Day). Your items were then delivered on Friday (three business days) by FedEx. As we mentioned via email it can take up to 48 hours from when a label is printed and handed off to our carrier partner for it to scan in. Your item was delivered 4 business days after it was placed.
If we can do anything else to help please let us know. We're sorry for the poor experience and would be happy to help however we can.
Best,
Our Place.
Replied
I ordered the Always Pan, Spruce Steamer, and 4 Dinner Plates
I ordered the Always Pan, Spruce Steamer, and 4 Dinner Plates. I Paid for my order. I did not receive the Always Pan, or the 4 Dinner Plates. I DID NOT find any telephone number for this buisness. I sent them 4 Emails regarding not receiving 2 items. They HAVE NOT MADE CONTACT with me. I spent alot of money on this site. I feel robed of my money. Will tell everyone I know to DO NOT DO BUISNESS with this company "OUR PLACE". I have asked for a refund or replacement of items not received. No response from this Company, Our Place.
The complaint has been investigated and resolved to the customer's satisfaction.
Our sincere apologies for any trouble getting in touch with us. We received the first email from you using an outlook email address on 5/7. We responded the same day and followed up on the 8th, 9th, and 10th. We also saw replies saying you had not been receiving our responses so we called twice on Tuesday the 18th. We received an additional email from your Gmail account on Friday the 21st and responded within 2 hours offering either a refund or a replacement for which we placed a new order in your preferred color by the end of the day. You mentioned you had received the spruce steamer so I am happy to see that arrived.
You'll see additional tracking numbers for the remaining items on your order you mentioned not receiving shortly.
If we can do anything else please let us know - from everything we're able to see it seems this has been resolved but we'll be here to help however we can.
Best,
Our Place
Our Place contacts
Phone number
+1 (310) 620-1206Website
www.fromourplace.comMost discussed Our Place reviews
Keep saying shipment on the way, but FedEx has not received it yetRecent comments about Our Place company
Keep saying shipment on the way, but FedEx has not received it yet
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Terrible customer service. Yes, the product delivers and is beautiful, however, they sent me the wrong color pan; one that did not match the dishes I ordered. Instead of offering to send a new one right away they demanded that I send the pan back before they would send me a new one, and they were asking me to pay for shipping! I had already paid $33 for expedited shipping. When I told them this wasn't acceptable they offered to pay for half the shipping or to refund me $25. Overall really embarrassing customer service for how nice of a product they're offering.