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Ouibusreturn coach was not going back to london

Dear Staff.I tried to get this sorted out with National Express but got no replies or from my letter to their head office. Today I called them and they advised me to contact you.
Ticket No EURC7976 Cancelled journey No JIIH-01-5762F
On 22Jul19 I was waiting for my return coach and it come but they said that this coach is not returning to London and another coach would arrive in 10 Minuets. It did not arrive and a number of us waited all night and it did not come. I purchased another ticket on line for the next coach the next morning and that arrived. I need to have my refund for my first return journey and an apology for this miss unfortunate incident.
Regards
My M Tomkins.

My
Oct 01, 2019

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