Osn — several issues
Osn unprofessional customer service
Kindly note that on july 23rd my credit card was charged by the monthly fee..in which was a shock for me as I indicated very clearly on july 6th not to charge my credit card again at zamalek office as we are going to pay in cash at due time & gave them the new family member contact with new phone number!!!??? As expected no service as you talk to tom & jerry they tell you we are going to call the new person & follow up with her..in which never happened.. That is beside the different replies that you get on the same issue from different staff members even dubai office... Funny
Can you answer the following closed questions
Why my credit card was charged.
Why did you stop broadcasting on july 23rd while its payed till aug.3rd.
Why as per your agent that money is not refunded in 48 hours???.&still till now???.
Why did the clerk of dubai head office called me (fouad I think the name)!!!??? Since he indicated that if you are not that happy with our services why are you still dealing with us. Does he have any idea what is customer service.
Why did you block me in face book or you do not admit complains.
Amr el atreby
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