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Osnkids package missing channels

1

Dear All, I am a customer in OSN showtime Egypt. My package is the kids package including the 2 channels of Cartoon Network and Boomrang. Yesterday, I was surprised that both channels were removed from OSN due to sudden changes as they said. I tried to ask them to compensate me due to this severe problem but they replied me in a tough and unprofessional way that they cannot do anything and I have to continue paying the same monthly subscription amount despite of not having these 2 important channels for my kids. I need to know from whom I can get the correct support to retrieve my rights. Regards, Amgad Nabil.

Responses

  • N
      Apr 20, 2016

    Same thing happened to me, they replied that we have the right to cancel any channels without prior notice, is this a proper way to deal with customers??? And of course no compensation, and not even thinking of how they can satisfy an angry customer!

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