The complaint has been investigated and
resolved to the customer's satisfactionResolved Optics Planet — Horrible customer service
resolved to the customer's satisfaction
I had a very unsatisfactory experience with Optics Planet shipping and customer service department. SHIPPING: I placed an order with Optics Planet for a new GG&G mount for a PVS-14, using Amazon's site (sold and fulfilled by Optics Planet). I received what appeared to be a used and incomplete Sightmark mount that was repackaged in a GG&G container. CUSTOMER SERVICE: I contacted CS and explained said problem. The CS representative did not believe my complaint and/or that the used Sightmark mount was sent from Optics Planet. I offered to send pictures of the product received, the packaging and shipping label. CS refused to accept the pictures. CS stated that Optics Planet will conduct an investigation (without my pictures). Afterwards, Optics Planet will determine how to resolve the problem. I explained that I needed the mount for a scheduled training; however, CS refused to give a deadline and expected me to wait patiently. I contacted Amazon. Amazon contacted Optics Planet to attempt to resolve my complaint in a reasonable time, with negative results. After their phone call with Optics Planet, Amazon issued me an immediate refund for the unfair treatment by Optics Planet.
The complaint has been investigated and resolved to the customer's satisfaction.