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OpinionOutpost Customer Service Phone, Email, Contacts

OpinionOutpost
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4.3 582 Reviews

OpinionOutpost Complaints Summary

3 Resolved
103 Unresolved
Our verdict: If considering services from OpinionOutpost with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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OpinionOutpost reviews & complaints 112

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1:56 pm EDT

OpinionOutpost account suspended

Everything was fine with them until I sent an email from my Gmail account.Then they froze my account and said there were data concerns.i have been a member since the early 2000's, I think.it has been a long time.
All of a sudden, they froze my account and now they have suspended it.They said they cannot verify my account or email, they said they think someone took over my account.in other words, a scammer.it's all nonsense and I think they made it all up.
All these years, never had a problem with them, now I can't take surveys, anymore.
It's all a scam on their part.
For some time, I stop doing surveys with OO, then resumed.After about a month, they started giving me problems about my account.
Marion Hohensheldt

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4:32 pm EDT

OpinionOutpost terminated account

I've had several errors come up after completing many surveys. I followed their rules and they froze my account later resulting in terminating my account when I still had rewards to use. I don't know what's going on with this company but it sure sucks! I had been with this company, taking their surveys for a couple of years and then, without warning they froze my account.

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Survey taker
, US
May 20, 2020 12:56 pm EDT

Same thing here. Lots of problems with surveys stating I've taken them before and haven't, freezing, or having errors (like asking you to choose from the choices below but nothing is there), etc. Froze me out of the blue stating data concerns after several years of faithfully answering surveys and being honest, thoughtful, and thorough. I think they just dump people after a while. Shame on them.

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8:50 pm EST
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OpinionOutpost account being frozen

I have been a member of opinion outpost for 6 years all of a sudden account was frozen. I called them they said they would reactivate my account. Received email from them stating it was going to be reactived on wednesday march 1 I had to wait 48 hours to take survey I waited until friday march 3 in the evening. I logged into my account and said account again was deactivated for on reason. They owe me 17.60 I emailed them sunday march 5 and still have not heard anything I am calling them if no results I will get a hold of bbb

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9:10 am EST

OpinionOutpost prj-258397-qx5t4_32 and others relating to the television surveys I get every morning

To Whom it May Concern:
Every morning I get this survey to take, for the past 3 weeks when I start the survey I answer the questions and all of a sudden
"Unexpected Error has Occurred" In the past I have sent 10 emails, spoke with customer service, emailed member services and keep getting conflicted replies
1. Check me internet connect connection!
2. Nothing is wrong on our end?
3. Then I get a reply "This survey was closed on January 4, 2017
4. Spoke with customer service, again this morning, Rhona, she know nothing about this. I asked to speak with tech support, she said there's not such service available.
5 Again this morning the same thing happened "Unexpected Error"
PRJ-258397-QX5T4_32 Check my account [protected]@gmail.com
Bette Slutsky or call [protected]

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9:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more

OpinionOutpost not enough eligible surveys

I seem to not be getting surveys that I am qualified for. For example today I was only able to receive 5 points. And yesterday I only received 35 points. Then the other day 20 surveys were offered and I qualified for 2. I don't know if there is something wrong with the system or I simply don't qualify for the surveys. Some surveys kick me out as soon as I open it and then there are some that are freezing half way through a survey. Please help. I really would like some surveys. Thank you and have a great day
Also the expanded view doesn't give an option for misc

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Update by sallie fuchsberger
Dec 23, 2016 9:16 am EST

same complaint as above

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T
7:59 pm EST

OpinionOutpost opinion outpost account

My account has been terminated  I completed Loads of surveys and my PayPal account is verified and the email associated with it matches the one I used on the Opinion Outpost so why has my account been terminated. I earned a 100 points and and when I tried to redeem them they told me my account was under review following this I tried to log in and I couldn't

[protected]@hotmail.com

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7:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

OpinionOutpost account frozen

8/9/2016 - until last night everything was fine. I have been taking surveys for them since may with no problems, then this morning when I tried to log in I get a message "account frozen due to data concerns"? What does it means? What data?. I am the only user of the computer where I take the surveys. They provide an email address to get more info I did send message about 3 hrs ago... No response yet... Is this a scam or what?

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Otis Mattox
, US
Oct 23, 2018 8:15 pm EDT
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my account has been frozen for about three mounths now what is going on my email address is otismattox@outlook.com

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R
5:44 pm EST

OpinionOutpost frozen account

I have been doing surveys for over a year now, and this is the first time I have had my account frozen. They told me it was frozen after I tried to cash out 11 dollars. I take surveys on several different sites and this is the first time I have ever been lock out of my account. After reading all the different people who have had this happen I believe there should be a class action lawsuit against opinion outpost for breach of contract. We all completed the surveys and were awarded the amount to our accounts so we are owed that money.

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Kathy Krupa-Elamon
, US
Oct 26, 2018 12:14 pm EDT

Just had same problem as so many others. Tried to cash out the $100 I've earned with the same BS results of data concerns. Long time member and first time I had this problem. I'm all for a class action! Count me in!

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rdbmaui
, US
Sep 11, 2018 6:53 pm EDT
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Wow! This is very upsetting. I joined Opinion Outpost in [protected] and did a lot of survey work for them and was rewarded. I recently started doing surveys for them again and the first time I redeemed points for an Amazon gift card for $10 I had no problems. So i continued to do surveys and in August of 2018 tried to redeem points again for $10 and this time my account has been frozen due to data concerns. I too have received no reply from customer service. Really disappointed because I have enjoyed working with them in the past.

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sender2
, CA
Oct 22, 2017 4:17 am EDT
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Yes this is a scam The same scenario occurred to me as being "frozen out" with no reply from customer service - only one saying they would get back to me in 72 US hours which of course they did not I see they have numerous complaints about them on many sites and the address location does not appear to be correct when investigating on the BBB site

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sender2
, CA
Oct 06, 2020 3:21 am EDT
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Replying to comment of sender2

I do not think they are legitiate

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Jamie Massaro
, US
Jul 25, 2017 8:36 am EDT

Same situation - I went to cash out $50 and in that moment my account was frozen due to "data concerns". Their customer service did email me back after a BBB complaint, and they stated they can't reopen it because they think it was fraudulently taken over. I'm DEFINITELY down for a class action lawsuit, but I have no idea how to get one started.

ComplaintsBoard
F
6:28 am EDT

OpinionOutpost they are on my black list

Horrible site, I was a member with opinion outpost for over a year and a half, then they froze my account. I had over 15.00 in it at the time, and had done close to 100.00 worth of surveys. I started having trouble with their surveys about June and kept telling them that the surveys were redirecting and not crediting. They credited me for about half of what I did, then canceled my account. There were no reasons to do so, I didn't have more than one account, I didn't do ssi surveys for anyone but them. I had done a few for another site, but hardly any compared to what wasn't crediting. If anyone has had experience with ssi surveys, you know that you cannot even start a survey if you had done it before. I kept getting an error screen AFTER I finished the survey saying I was either flagged for data concerns, or someone else had done this survey before, blah blah blah, but if I thought there was a mistake contact them. You bet I contacted them, not at first because i didn't know what was going on, then when it kept happening more and more I contacted them. I wasn't given credit for a 55 point survey=5.50, I wrote them and they said I only spent a few minutes on it. so I wrote them back and told them details of the survey I wouldn't know unless I did, so they had to give me the money. Within a day they froze my account. I am turning them into the BBB, and anyone else that has had these problems I urge you to do the same. They are on my black list, all they have shown is how they have tried to scam me and I'm sure they would do it to others.

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Graved
, US
Jun 01, 2011 7:22 pm EDT

Terrible. There are a lot of very bad reviews out there for this site, but I gave it a try anyway because it was free to sign up - no big loss if it was a scam. And, for the most part, it is a scam. Out of probably 200+ surveys I've taken, I only qualified for about 3 of them, and I'm a pretty average American. Often, you will spend at least 20 minutes or more answering questions to see if you qualify for the survey in question... only to find out an hour later you're not a good match. You'll lose hours out of your day trying to qualify for these surveys, even if you lie, they'll still find a way to get all kinds of statistical data about you, your life, etc. just trying to qualify for the survey...and you get nothing out of it except for lost time. In a few months I'v made about $9.50, and I take at least an hour before bedtime trying to qualify for a survey. I haven't been able to complete a survey for money from this site in several weeks, despite that. They will get your data, they will get their survey answers - by wasting your time and telling you that you don;t qualify after all! Sorry!

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M
9:27 pm EDT
Resolved
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OpinionOutpost - termination of membership and withhold rewards

I have been a member of this panel for over a year now. I have heard many stories of them freezing people accounts for illegitimate reasons and not paying. I never had any trouble, and they were actually one of my favorite survey sites until recently. I have done a number of surveys for them, but for the past month have had huge problems with some of the...

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10:12 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

OpinionOutpost cheated me out of money

This is a legitimate survey site. If you do surveys online, don't waste your time with opinion outpost. What they have done to me is really hard to believe. I have been a member of them for over a year. Recently I have been having problems, don't know if it is with the or ssi who they go through, but a lot of my surveys are recording and I am not being credited. The only other survey site I do surveys for is toluna, so I am not doing the same surveys, I repeatedly told them of the errors, some I never even asked about. I have let at least 100 points (10.00) go. When I took a 55-point survey and wasn't credited I had it. They credited me after much complaining, and then a couple of days later I did about half a dozen surveys one night, 4 were not credited. By this time I was afraid if I complained too much my member ship would be canceled. Several others I talked to had this done, and I read about many others. I took a survey for gongos research for them and it seems that it didn't credit, I asked about it, and wondered why all the problems, I also mentioned several the night before did this, but I let it go. I did 3 more surveys and tried to cash out, bam - my membership was canceled, and the 14.80 I worked hard to make, was taken from me, I couldn't even cash out. I am contacting the bbb about them, also several other forums and survey police, but I don't think they'll pay me. If you do online surveys, save your time and don't join opinion outpost, they will make sure to scam you out of point earned.

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angelamorales
, CA
Oct 25, 2018 8:29 pm EDT
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This has just happened to me and I’ve been going back and forth with them hoping i can bully or scare them into allowing me to at least collect my money. I’m trying to figure out how to do that and thought maybe if i write to their clients, the ones we are filling out surveys for they might back down.

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2:51 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

OpinionOutpost non-payment for services

I have completed online surveys with this company for many years. They do offer lots of paid surveys, and they do pay quickly. The problem is, there have been many occasions when I complete the survey, reach the end, "Thank you" page, and then am redirected back to the Opinion Outpost site to receive credit, only to be told the survey has been closed. This happened early this morning (about 12:20 am), with a $7.50 survey. I spent a lot of time completing this survey, answering the questions carefully and honestly, only to be told that I would not receive the payment I was promised.

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James787887
San Francisco, US
Oct 22, 2022 9:42 am EDT
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I have been working and answering them honestly and giving them my best and most honest answers

But they tried to hide the surveys from my account so that I could not complete

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D. Hampton
, US
Oct 19, 2019 11:02 pm EDT

I tried to log in and it said my account been frozen because of data or something, but I've been completing surveys like normal and even take my time and haven't been rewarded, I'd like to know why? I have read on reviews the same thing happened to several people when they tried to cash out.

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Norma veasey
, US
Aug 27, 2019 4:11 pm EDT

Why was i decline to join. My gmail is normaveasey1@gmail.com. Can you please tell me why?

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Ellerie Dawson
, US
Jun 01, 2019 5:36 pm EDT

I answered all questions in the survey but received this error page 15 times. I even tried refreshing the page and the same error page comes up. The survey is worth the 10 points so id really like to be able to complete it.

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Crystalann Smith
, US
May 05, 2019 7:27 pm EDT

i completed the entire survey then says we have enough responses for this survey. then i dont get my 10 points. it happened today 4-29-19 at 2:30, i want my 10 points.

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amanda@mike4ever
, US
Apr 21, 2019 6:38 pm EDT

it's been frozen for data concern what that mean

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Rich Eaton
, US
Nov 20, 2018 4:40 am EST

I forwarded a W-9 form as you instructed but realized I forgot to include my email address of the top of the form. If you could update so I can start receiving awards again I would appreciate it. If any other information is require feel free to contact me,

Email: richeaton50@yahoo.com

Your cooperation is appreciated.

Richard F Eaton

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mommaray6
, US
Nov 12, 2018 7:29 am EST
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My account was frozen for no reason. I can't even access to write them a letter. Ive been a member of this panel for several years and can't understand why they would all of a sudden freeze my account for no reason. Not to mention that I was unable to claim the money that I earned

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opinion ouypost
, US
Oct 28, 2018 6:02 am EDT
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I want my account un frozen, I did nothing wrong and they won't let me back in my account and I have a balance. theres nothing to say I am among the thousands who have had there account frozen.

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Johan Coetzee
, ZA
Oct 22, 2018 2:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I hate it when destructed while reading the bible PLEASE dont send any adverts underneath while I am
Reading the bible it is desturbing it makes me angry! Not helping at all to get me hooked as a klient!

OpinionOutpost Customer Reviews Overview

OpinionOutpost is an online platform that connects businesses and researchers with individuals willing to provide feedback through surveys. Users sign up to participate in market research by sharing their opinions on various products and services. In exchange for their time and insights, participants earn rewards such as cash or gift cards. The service aims to facilitate consumer-driven data collection while offering users a way to earn incentives for their contributions. OpinionOutpost is a tool for those looking to influence future products and services while receiving compensation for their input.

OpinionOutpost In-depth Review

In summary: OpinionOutpost is a user-friendly platform that offers a variety of surveys to its users. It stands out for its straightforward sign-up process, diverse survey options, and a reward system that incentivizes participation. While the survey frequency and payout threshold are reasonable, users should be aware of the time commitment required for each survey. The platform's reliability, coupled with an intuitive user interface, makes it a competitive option in the market of survey sites. However, like any platform, it has its pros and cons, which should be considered before signing up.

Overview of OpinionOutpost: OpinionOutpost is an online platform that rewards users for sharing their opinions through surveys. It connects companies with consumers who provide valuable feedback on products and services, influencing future business decisions.

Ease of Use and Website Navigation: The website is designed with simplicity in mind, making it easy for users to navigate and find surveys that match their interests. The layout is intuitive, and users can quickly access their account information and rewards.

Sign-Up Process: Registering with OpinionOutpost is straightforward. Users are required to provide basic information and can start participating in surveys shortly after completing the sign-up process.

Variety and Types of Surveys Offered: OpinionOutpost offers a wide range of surveys, including consumer products, advertising effectiveness, and political opinions. This variety ensures that users have access to surveys that are relevant to their interests and expertise.

Time Commitment and Survey Length: Surveys vary in length, typically taking between 10 to 30 minutes to complete. Users should be prepared to dedicate a reasonable amount of time to each survey to earn rewards.

Reward System and Incentives: Participants are rewarded with points for each survey completed, which can be exchanged for cash or gift cards. The platform occasionally offers sweepstakes entries and other incentives as additional motivation.

Payout Threshold and Redemption Options: The payout threshold is relatively low, allowing users to redeem their points for rewards more frequently. Redemption options include PayPal cash and popular gift cards, providing flexibility for users.

Reliability and Frequency of Survey Opportunities: OpinionOutpost is known for providing a steady stream of survey opportunities, although the frequency can vary based on the user's demographic profile.

User Experience and Interface: The platform's interface is clean and user-friendly, contributing to a positive user experience. Information is presented clearly, and the process of taking surveys is streamlined.

Customer Support and Service: OpinionOutpost offers customer support through email and an FAQ section. Response times may vary, but the service is generally helpful in resolving user issues.

Privacy and Data Protection: The platform takes user privacy seriously, employing measures to protect personal information and ensure data is used in accordance with their privacy policy.

Community Feedback and User Reviews: User reviews are mixed, with some praising the platform for its ease of use and reward system, while others cite concerns over qualifying for surveys and customer service responsiveness.

Mobile Accessibility and App Functionality: While OpinionOutpost does not have a dedicated mobile app, the website is mobile-friendly, allowing users to take surveys on the go from their smartphone or tablet.

Comparison with Competing Survey Platforms: Compared to other survey sites, OpinionOutpost offers competitive rewards and a user-friendly experience. However, some competing platforms may have a higher survey availability or offer additional ways to earn points.

Pros and Cons: Pros include a user-friendly interface, diverse survey options, and a reasonable reward system. Cons may include the potential difficulty in qualifying for surveys and the variability in survey frequency.

Final Verdict and Recommendations: OpinionOutpost is a legitimate survey platform that is worth considering for those looking to earn extra income through surveys. It is recommended for users who appreciate a straightforward and user-centric approach to online surveys. However, users should manage their expectations regarding the frequency of surveys and qualification criteria.

How to file a complaint about OpinionOutpost?

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3. Writing the Title:
- Summarize the main issue with OpinionOutpost in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with OpinionOutpost. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
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6. Filling Optional Fields:
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9. Post-Submission Actions:
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Ensure you follow each step carefully to effectively file your complaint or review about OpinionOutpost on ComplaintsBoard.com.

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OpinionOutpost contacts

Phone number

+1 (877) 254-1234

Website

www.opinionoutpost.com

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Use this comments board to leave complaints and reviews about OpinionOutpost. Discuss the issues you have had with OpinionOutpost and work with their customer service team to find a resolution.