The complaint has been investigated and
resolved to the customer's satisfactionResolved Opinion Outpost — termination of membership and withhold rewards
resolved to the customer's satisfaction
I have been a member of this panel for over a year now. I have heard many stories of them freezing people accounts for illegitimate reasons and not paying. I never had any trouble, and they were actually one of my favorite survey sites until recently. I have done a number of surveys for them, but for the past month have had huge problems with some of the surveys not crediting, they would redirect me to an error page which read that I was flagged for data concerns, or that I or someone in my household had completed the survey before. I know their survey system well, if I had taken the survey before, I wouldn't have been allowed to start it as it redirects you when you click on it and says you cannot participate because you have already done that survey. I would know if I had completed any of these surveys, needless to say I was getting very upset. Altogether I had about a dozen and a half that did this, some they credited me for, about 4 or 5, and I didn't even waste my time complaining about the 50 cent surveys. So they terminated me.. I have done nothing but tell them somethings wrong with their system, as I am not getting credit for some of their surveys. Oh and when a 55 point survey didn't credit, I did threaten them, it took me over an hour to do it, that was over a 5.00 survey. But at first when this was happening, I just ignored it, until it kept happening. I have done many surveys for them, and although it didn't happen all the time, it happened too often, and I couldn't be flagged for data concerns as I would spend a long time answering surveys, honestly with the same profile information all the time. I seen a few others having the problem and they wrote about something on their website saying: Many companies offer the same survey through multiple survey panels. If you ever get the status “someone else already participated in this survey using your computer” it may be that you already completed the survey with a different survey panel. Although this is uncommon, it can be frustrating when it happens.
We encourage our members to prevent this from happening by not taking surveys on a computer that someone else does. We know this is sometimes not possible since spouses share a computer, but if it's possible to take surveys on different computers, this will happen less frequently.
Uh, duh, people know when they do the same survey, but ssi surveys(which is what OO uses), never lets you even start a survey...looks like a lot of people were complaining so much, they had to say something about it. There were times when I started a survey and it redirected from the start saying I may have already done the survey. Thats how it works, it doesn't let you finish the survey to go to an error screen saying that either you may have taken the survey or you were flagged for data concerns, and then it says if you think this is an error please contact them...WHICH IS WHAT I DID. Instead of helping me most of the time they would state that I didn't qualfiy for the survey. which is a lie since I know I finished the survey, its just that they didn't want to admit their system is having problems. Which lead you to think, maybe this error screen is a problem they don't care to fix, its in their best interest to not pay you for the survey, they get paid anyhow.
Its very unfair that I have worked like crazy to do these surveys and then not get paid, I was busting my but, trying to get money for my kids school clothes. only to be RIPPED OFF BY OPINION OUTPOST. I suggest anyone else that has had this happen complain to the BBB and FTC, which is what I am doing, if enough people get together I think we should enter a class action lawsuit against Opinion Outpost, now I know those that have had their account frozen for no reason were legit, because it happened to me.
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