Dear Mr./Mrs,
I hereby would like to file a complaint about the way I was treated and the way I was responded to by two of your employees namely Rue and Pearl of OpinonOutpost but before touching this point I would like to provide you with as much information as I can regarding my history of registrations with OpinionOutpost.
On October 23 I signed up with OpinionOutpost through another website and started filling out surveys bearing in mind the importance of providing honest and accurate information regarding myself and my habits. I firstly signed up with this email address: [protected]@gmail.com.
Because I repeatedly ran into a generic error when attempting to redeem my points and because I didn't receive any surveys between November 21 and November 27 and because I didn't receive the deserved "commitment to our customers"(as it reads in several of OpinionOutpost emails), I was forced to close my account leaving behind roughly 50-100 points.
On November 27 I opened a second account (r.[protected]@gmail.com) after closing the previous one. This time after a series of errors with the website, I ran into a more specific one: [protected] namely QSB0303-17. Pearl made a false claim stating that the problem had been solved when in reality she lied about this because the problem never ceased to exist. Because again, I didn't receive the customer service I deserved and was entitled to, I had to close that account too leaving behind further points ranging from 50 to 100.
On December 20 I opened a third account ([protected]@hotmail.it ). Again, I started receiving surveys as normal but this time they stopped and neither could I redeem my points. No one stepped in to help.
Thinking the account had been closed by you, I proceeded with opening a new and last account ([protected]@gmail.com) with Opinion Outpost and again started filling out surveys. I had amassed 130 points and tried to redeem them but when attempting to redeem my points I ran again into another generic error. I sought help (Incident: [protected]) and this time Pearl, attributed this error to my account suspension. The explanation ranges from the accuracy of my score to having two existing accounts.
I find this accusation false because as Opinion Outpost may know, panellists do get disqualified from surveys for different reasons included and not limited to mismatch between clients requested demographics and offered demographics.
My explanation for the two open accounts was that I didn't realise that Dynata LLC sends the same identical surveys to both Opinionworld and OpinionOutpost and that if one fills out the same surveys one after the other, the system gets the same answers from two accounts bearing the same email address. As soon as I realised this, I closed the Opinionworld account leaving again points behind (not enough though to withdraw the paypal rewards worth 1000 pts) and used only the Opinion Outpost account ([protected]@gmail.com).
Going back to the opening of this incident I am let down by how Pearl and Rue handled the situations showing a high lack of transparency.
Curiously enough whenever I needed help from any of you, I'd have to wait days or weeks before receiving help but as soon as I pointed out wrongdoings in my judgement, Rue was very quick to respond as she proved to be [censored]ly and felt the need to defend her and Pearl's deeds.
Finally, I sought help with Rue to find out if I am allowed to re-register with you but obviously given the confrontational attitude I received from both Pearl and Rue I am pretty sure that this last request will be ignored like many others.
Below you can find the [protected]@hotmail.it account and the [protected]@gmail.com account.
Sincerely,
Robin
Add your opinion