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OpenTable review: Restaurant reservation confirmed by open table for Molto, Fairfield, CT

K
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4:23 pm EST
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Reservation confirmed for 2, Fri, Feb 13 at 6 p.m. Molto address 1215 Post Road, Fairfield, CT 06824.

When we showed up at 6 p.m., the line for the restaurant was so large that entry to the restaurant was blocked. When we checked the reservation 15 minutes after arriving, the conciege's response was "yes, we have your reservation but no free tables. You can wait in the back by the bar. I don't know when we will be able to seat you."

Claimed loss: I have run two 300 unit restaurant chains. I know how restaurants work or don't work. I am a fan of Open Table and use them whenever I can. This incident had no cost associated with it, other than Open Table's and Molton's reputation.

Desired outcome: Ask Molton what happened - and let me know what they say.

Confidential Information Hidden: This section contains confidential information visible to verified OpenTable representatives only. If you are affiliated with OpenTable, please claim your business to access these details.

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