Rüsselsheim am Main
Germany - 65423
The attached photos refer to a fatal failure that happened to my car and could have ended with a catastrophy if not for God mercy.
My car is an OPEL VECTRA that I bought from your representative in Egypt - Mansour- in Novemenber 2007 and only run for 29000KM, the car is still under Warranty.
While driving on a highway in March 23rd I suddenly couldn't press the break pedal as it turned into stone!!
I Luckily managed to stop the car using both engine and hand breaks till it stopped on the sideway. I drove the car very slowly to the nearest gaz station, where I found that the Servo Valve controlling the break system broke as per the attached photos!!!
I precisely refer to the top flat part( the outlet), the other end was still embeded into the input hose. I called your emergency help center and I allocated the nearest service center at Nasr City. After 2 hours of very slow manouvers I reached the service center. the technical engineers at Mansour confirmed that they have never seen such a failure and had no explaination for it!!!
the attached photos show the broken part - that I had to pay for it by the way- as they refused to admit the this type of failures is covered by the warranty.
the photos show clearly the flat part that was broken, the nozzle remained in the hose. the irregular bottom nozzle showed in the middle picture was broken during the process of extraction from the bottom hose as per their say.
My life is not cheap to be treated with such shallowness. Your car could have ended my life.
I request serious investigation and expect a phone call from a reliable personnel.
Mu mobile is [protected]
use both mails for communication
Nader El sewefi
In November 2005 I purchased an Opel Corsa Comfort 1.4. with maintenance plan.
It now has 47 000 km on the clock.
Just before the 30 000 km service, the engine head had to be replaced, due to a manufacturing fault.
After the 30 000 km service, I noticed a noise. I took it in to the dealer and was informed that the alternator had to be replaced.
At the 45 000 km service, the noise was still there. I once again mentioned this to the service manager. After another investigation, I was informed that the bolts on the chassis had come lose. They were tightened.
At 47 000 km, The noise returned. I immediately took the car in to the dealer and, after an inspection, I was told that the steering rack has to be replaced.
The maintenance plan will not cover the full cost. The reason I have been given for this is that the 45 000 km service was due in November, and I only took the car in, in January. I argued that I brought it in before the odometer hit 45 000 km, and was told that that doesn't matter.
I still do not understand how they can argue that they wont pay for the steering rack based on a late service (which I still dispute).
My main complaint is that:
A brand new car driven off the floor should not have so many big problems before it has 50 000 km's on the clock, unless the car was (a)poorly manufactured or (b)poorly designed.
Either way, I feel that I have been cheated. I was promised a decent car and was given a machine with endless faults.
My wife drives the car to work and back ( about 15 km) a day, on a normal road, and is in a constant state of panic because anything could go wrong with the car and kill her, and my 2 year old daughter. It is unsafe.
I have no idea what GM/Opel are going to do to rectify this situation, but I plan to take this further if a resolution is not brokered.
It is ridiculous to be in a constant state of panic as to whats going to break next when I get into my new car!
hello i complaint opel
opel is liar company
ok first i meet opel i go to opel showroom they are show off new opel
the car seller explains me the new opel astra i like it but i like it mostly cid display (colour display) am said seller is it if i buy this car my car display like this they said sure but when i do think what happend my car display is yellow gid i mean not colour just graphical when i turn opel gallery i am said you said me like that they said opel send us like this cars sorry i am said ok
then i buy vectra later same trap they make me too they said vectras display all colour but my car is display gid
why europe opels display colour and our s not do you know cause opel looks turkish people secondary person and we are not deserve like that things that is why opel dont sends
when i go and wanna buy cid my car all opel gallery and services said we are not buy opel dont send like that things turkey
just one gallery said we buy it but you give us 500 euro im said whatt !!! 500 euro are you crazy that is just little lcd panel and that is not my mistake that is all opel company mistake they trap people
they send show rooms for perfect full+full cars but they sell empty rigging cars...
i hope some opel authority read this article and they are may be embrassed (i dont think but ) ...
I had serious doubts in writing to you. I'm not sure if anyone is interested, but I believe that you should be interested about the Opel image in the UAE. It all started in the first month after buying a brand new Opel vectra 2006.
Everything was great till I drove up to less than 2000KM, The Main display which contains information about temperature, radio and the clock began to be switched off permanently. I went to the Opel service where, to my surprise, the car had serious trouble and they had to change something from the car. After a couple of weeks the same problem show up again and I went to the agency for the second time and they told me "Now we know your problem" After less than a month the problem is repeated for the third time and now it happened to me for the fourth time and I'll go to them tomorrow.
Now, as I look back I realize that I had great expectations form Opel and all it gave me was great disappointment.
In March 2005 I had taken ownership of a brand new Opel astra enjoy from a dellership in Durban. On the first day The vehicle over heated. On calling the help line they informed me to bring the vehicle in for a check up. After rectifying the problem there were other problems that i picked up in the next few days which supposed to have been checked when the PDI of the vehicle was done. I had to again go back to the dealership to sort out these problems. In the second week of me driving my vehicle I noticed that the vehicle swayed on windy days and also did not handle well on concreted roads.
I again informed the dealership who the arranged for a test drive. Prior to the test drive I informed the technician that the problem is felt when you drive under 20km per hour or over 135 km per hour. The results of the test drive was that the were no problems being experienced as was reported by me.
The technician had not taken my experiences when thesting the vecle into account.
I complained but the dealership told me there is nothing they can do. I tried another dealership, but before I went in for the visit I had the shocks of the vehcle tested by an independant Tyre delership. The resluts were that the rear shocks were damaged. With the resluts in hand I went back to the dealership and showed the results to the service centre manager, who then decided that the shocks needed to be changed. The rear two shocks were subsequestly changed. This entire episode took the dealership at least one months to rectify.
The vehicle became more better to drive on concreate roads. The fish tailing at the back of the vehicle did not go away and the vechicle still swayed on windiny days.
I was at my ends when I decided to try another dealership for assistance, the dealership in question also test drove the vecle and reported no faults. Tired and angry I tried another dealership who after many tests and pestering decided to change the front two shocks. This did not change anything.
About 6 months ago I noticed that my rear tyre was splitting in right around the tyre in the centre. The service centre manager then informed me that he would need to get a professonal opinion on the tryes and refered me to another reputable tyreship. On inspection the owner of the dealership informed me that in his twenty years of him being involved in the business he has never seen something like this. He then relayed the information to the service centre manager at opel who inturn requested me to go to Bridgestone and have the tyre inspected.
The General Manager of the plant inspected the vehicle and decided to swap the damaged tyre with a second hand tyre and informed me that he would try to ascertain why the tyre was spliting by sending it to the Johannesburge branch for analysis. To date I have not been contacted by the individual or his company and have not received that report also.
My vechicle is now 19 months old and still has not been sorted out. I called the National call centre and informed them of my problem. To cut a long story short they also cannot asist me because abridgestone has now told them that the tyres on the vehicle has only got 40% life left. Six months ago the general manager of bridgestone , mobeni told me that " I must continue to use the tryes and when it requires changing I must come in back to him and he would arrange a discount. Opel has had similar complaints but due to them not coverng the warranty on the tyres they refuse to assist. My point is there is no proper customer service at Opel and If there were I have not recieved it as yet.
The dealer principle a Mr Lutendo and the service centre manager all acknowledge that the is a serious problem with the vehilce before he took it back to bridgestone for testing. But due to bridgestone idicating to him that the tryes have been used past a certain percentage they are not prepared to accept liability of the problem.
This man then decided to take a u-turn and not assist me in rectifying the problem. It is sad that the organisation that supplied the vehilce to me is not prepared to assist me, citing the fact that the do not cover warenty on tyres.
Had the technicial been qualified enough to detect the problems when i had complained about my vecle when I had taken ownershio of it, I would not have been in the problem.
I intend taking leagal action against both organisations for all the inconvenience they have put me through and also the fact that they (GSM and Bridstone) do not value safety. I can write more about my experiences but don't have the time. If anyone out there owns an Opel and hs expierienced similar, hope you get more joy than me. If any one has advise for me please inform me what else I can do.
When and again the same response.On my way to
I had serious doubts in writing to you... I'm not sure if anyone is interested, but I believe that you should be interested about the Opel image in my country - Romania. It all started in may 2005 when I decided it was time to buy my first car... I went to the bank, I contracted a loan, I went to an Opel dealer and I was charmed by an Opel Astra Classic 1.6V Twinport. I was told that I should wait for three months in order for my car to be delivered... I was too excited about the car to say that I wouldn't wait. The three months passed and in august 2007 I was called to go and pick up my car. I didn't know that I shouldn't accept the car if there was a scratch on the Air Conditioning Console... as I said, I wanted to leave from the dealer in my car...
Everything was great till I drove up to 3.000 KM, when I felt that the car was not acting normal... I went to the Opel service where, to my surprise, the car had serious trouble and they had to change the shock absorber (damper) from the back-side of the car. When the car had 8.000 KM I had trouble starting it and I had to go again to the service where they changed the electromotor. Till now I had other problems too as: a button related to the electrical mirrors jumped out, the rear windshield cleaner stopped working, and a few days ago I had the best one yet: I couldn't start my car because the key didn't want to rotate... so, I had to call the service to jump-start my car to drive it to the service where they told me that the key lock is broken.
After all of these I feel the need to sell my car because it cased me only trouble since I bought it - i'm still paying at the bank loan - and it gave me no satisfaction driving it... Now, as I look back I realize that I had great expectations form Opel and all it gave me was great disappointment.
With sincere regrets,
A former Opel customer
P.S. The Opel dealer and service is Opel DiBas - Bucharest, Romania
To whom it may concern,
I bought a new opel 1.7 turbo diesel bakkie in feb 2006 from eagle canyon auto. Upon the purchase of this new vehicle, i instructed eagle canyon auto to install a new radio and rubber lining.
Within the first week the left hand speaker stopped operating due to a bad connection. The second week, water leaked thrue the roof. Due to bad installation where they didn't install a o-ring on the bee-sting arial.
On both occasions i was told that if i wanted these problems to be fixed i needed to take my vehicle to j.t.s. Myself (just was contracted by eagle canyon auto to install this radio).
The forth week after my purchase the front suspension bolts came lose.
Eagle canyon auto "repaired " this free of charge. My vehicle has since done about 35 000 kilometers. Within that period the suspension bolts have come lose every 5 000 kilometers (i.e. 7 times since purchase) that means that every 5 000 kilometers when the noise becomes unbearable i have to take my vehicle to eagle auto canyon where i have to beg them to fix it the same day.
Since my 30 000 km service and the regular replacement of the suspension bolts, the bolts have come loose again. Still eagle canyon auto are willing to fix these bolts, but it has become obvious to me that their workshop is not capable.
I run my own business and need my vehicle every day to deliver goods to my customers. Hence i bought this vehicle hoping it would help me and my business, but i have been greatly disappointed. I need a permanent solution witch i don't think auto eagle canyon is not able to offer.
Or is there a bigger problem inherent to these opel corsa bakkies?