OnlineCityTickets.com’s earns a 1.0-star rating from 0 reviews and 127 complaints, showing that the majority of event-goers are dissatisfied with ticket purchasing experience.
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ticket sales / shipping
Do not order tickets for events through Online City Tickets! I ordered some this week and paid an extra $23 to have them shipped Fed Ex Priority Over Night and they were shipped regular and wont get here until at least the 16th. If you call in to get a refund you can't speak with a real person. You are supposed to e-mail them and hope for a response. It's a total joke and I'm pissed...
rip off
If you enjoy getting ripped off, This ticket agent is for you. I bought 4 very expensive seats for my family to a Steve Martin/Martin Short concert only to find out at the venue that 2 of the seats were unusable (because you needed to have a wheelchair)! Unbelievable! After contacting them, they said they were not at fault. I have since stopped payment with my credit card co and I'm spreading the word on how unethical and illegal this company is.
purchased 2 tickets, Paul McCartney, side stage, section 123 (CLICKED ON SECTION 123 not typed in) $1600, received email confirmation purchase of 2 tickets section 133 (where I may add the value of tickets are $200 each, not $600), when we actually received the tickets, they were in section 104, total scam, and no they don't guarantee anything!
they didn't provide tickets and no money back
The website www.onlinecitytickets.com is big scam, ‘coz these jerks sold the tickets and told me that I would get them within 7 days. After a week, the rep told me to wait more and found a lot of excuses, why I still haven’t received the order. These jerks really scam people and don’t provide any guarantees. I won’t recommend anyone to deal with them, so please stay away from them and post comments about your things with these jerks.
they took another fee from me, but I didn't understand for what
Not recommended. I ordered three tickets from the website www.onlinecitytickets.com, but these jerks scammed me. They charged me for these tickets, but after couple of hours they again took money from me. I tried to get info from them about this charge, but these jerks haven’t replied. I wonder if there are people, who faced the same problem? I really need help or any useful advice. Please, post your comments and ideas. Thanks.
this seller overcharged us and didn't reply to my emails and phone calls
I and my friend decided to visit the concert and bought tickets from the website www.onlinecitytickets.com. One ticket was $40, so we bought 4 tickets and the total sum must be $160 plus delivery. We placed the order and provided the card info, but these scammers charged us for $400 and told to wait for the tickets. We were shocked and tried to reach the seller, but they didn’t reply. It was impossible to contact them through the phone. So be careful if you use this website or leave comments if you have horrible experience with this seller.
seller adds some fake fees and you pay really large sums
I ordered 3 tickets from the company www.onlinecitytickets.com. I needed to pay $460 for them, but the seller added some additional charge and it turned out that I owed them $780. I was a little bit disappointed, but I paid. After 3 days I checked account and another sum was taken from me, but I have no idea why. Please leave comments about this company...
Read full review of OnlineCityTickets.com and 1 commentthey provided fake info and I haven't got my tickets
I wasn’t happy that I bought from the company www.onlinecitytickets.com. I ordered 5 tickets, and each ticket cost me about $95. After that I got some fake confirmation email, which didn’t contain any useful info. I contacted the rep, but the guy sounded unprofessional and behaved like he didn’t care about my problem. He only advised to be more patient and that’s all. I wonder if there are people, who face the same problems. What measures do you take in order to stop it?
had this same experience!
This was a dream concert for me to attend and it was a pricey $350 each. They later issued me my seats which was only worth $102, with a different name on the ticket - was stuck way in the back, awful seats! I had friends who purchased tickets at a much lower price and had the floor...
Me ex wife bought tickets from theme for 2 was 317.00 thy sent us fake bar code to upload to your iphone
bar code dose not show the setting our the event we got scam to for show to gharth brooks 6/29/19 7pm oregon
thy was using tickmaster app to up load the bar cods to iphone how found out thy was fake so now we going a report on them monday file a claime
Bought 2 $11 tickets... paid $111.04. DO NOT ISE THIS. I'm calling the whistle blower hotline at our news station to report.
I paid 317.99$ for 2 tickets on Online City Tickets. Finally the real value for each ticket was 52.75$ per ticket. I paid more than 200$ more that it actually worth. Do not trust this website. Never buy any tickets on it! They'll steal your money
I am told that my a promotional email has been sent to me and I have not received it and I cannot get a hold of anybody to find out why or to get my tickets. I need an order number to even talk to anybody and I don't have an order number. I am not able to talk to somebody so I need to know what to do
Requesting a refund for 2 Janet Jackson Concert
Event Code# ES0201
Order# 4477998
Date Feb. 01 2016
Location: SHOTTENSTEIN CENTER Columbus, Ohio
Section# 230
Row J
Seat# 9 and 10
Total $55.00 each
I bought a ticket to the March 3 show at the Belco theater from this website to Chris rock. It was fraudulent and someone else already had the real ticket at the venue. They are refusing a refund.
I wish I read the comments before I purchased two tickets for a concert for which I was charged service fee of $72. Right after noticing the charge, I called the company and tried to cancel the tickets or the charge, but no help at all. This company is a scam and they should not exist.
I thank you for your e-mail and you are right about this company. I purchased tickets for The Price Is Right Live at the MGM National Harbor in Maryland for this Sunday Nov. 4, 2018. I did not get an e-mail to print my tickets nor did I get them in the mail. I paid $273.74 for two tickets. I have called and e-mailed them since May 23, 2018 with no help from anyone. Now I don't think I will get to be on the show but I am going forward with a complaint. Christine K.
Stay far far away from this scam. I purchased tickets for an event then later got an email that it was postponed, but they cannot refund me. The original event was sched for May 9th now its Aug 4th and still no work. When you call you cannot get a rep. They stole my $360. This is a complete bogus website stay away!
Hello
I did not received my tickets by E-mail for the J. Cole concert in Montréal on october 5
th and I do not have an order number to get information and help from City Online
office. The paiement was done by PayPal and cashed. The confirmation number is: 4UT81210U7136614P .
My E-mail adresse is: alexandra_rodriguez.g@hotmail.com .
About OnlineCityTickets.com
Overview of OnlineCityTickets.com complaint handling
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OnlineCityTickets.com Contacts
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OnlineCityTickets.com phone numbers+1 (800) 854-2196+1 (800) 854-2196Click up if you have successfully reached OnlineCityTickets.com by calling +1 (800) 854-2196 phone number 0 0 users reported that they have successfully reached OnlineCityTickets.com by calling +1 (800) 854-2196 phone number Click down if you have unsuccessfully reached OnlineCityTickets.com by calling +1 (800) 854-2196 phone number 0 0 users reported that they have UNsuccessfully reached OnlineCityTickets.com by calling +1 (800) 854-2196 phone number
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OnlineCityTickets.com emailssupport@onlinecitytickets.com100%Confidence score: 100%Support
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OnlineCityTickets.com address27 N. Wacker Drive № 505, Chicago, Illinois, 60606-2800, United States
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OnlineCityTickets.com social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all OnlineCityTickets.com contacts
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