OneAssist Consumer Solutions / one assist insurance

India Review updated:

Hi All,

I had purchase insurance for my TV from Oneassist. in March 18,

On Dec 8 I had register my claim for LCD panel repair as it was having line on it. For the same issue they have opened 5 claims and closed as unresolved stating that customer is not ready to pay additional amount where as I was ready to pay the difference. I have just ask them to show the part authenticity and product warranty for which they are never ready but in reality the part was it self not available with Samsung India and these guys planning for some grey market JUGAD which was very cheap. Every time I request for product and warranty and they have closed the claim stating customer deny. One fine day I came to know the Oneassist is going to pay me the amount for the same as per policy for which I was ready and after long followup with Anupam Patra and suddenly I came to know that my claim accidentally got closed. When I tried to reopen that claim I came to know that my policy got expired and I will not get any claims for this. Where as this claims were there for past 4 months and now they denied every thing,

Also the visit charges of Samsung service engineer paid by me that also I haven't got back as refund.

So basically this company and it's staff is pure fraud and not there to help.

I am requesting you all that do not purchase a single product from OneAssist. Also just google about 'oneassist' you will find too many complains first.

Apr 24, 2019
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  • Hk
      May 29, 2019

    Service request no 4258110, on claim after almost 10 months one assist team says that, I have taken insurance after use, then why OneAssist has taken my premium payment, why they kept quiet for 10 months,
    Take action orals I will go to consumer court !!
    H kishore Kumar Solanki

    0 Votes

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