One Switch Rent a Car
Reviews and Complaints

I am writing in regards to a car rental reservation made on July 14, 2023 through Travelocity for rental dates of November 1, 2023 through November 6, 2023. The rental was paid in advance and was booked and to be provided byr Routes Car Rental in Tampa FL with confirmation number EAPP291368. On November 1, 2023 my flight from Michigan to Tampa arrived at approximately 1:10 pm and upon checking in at the Routes Car Rental desk I was informed that my reservation had been cancelled due to me not picking up the car by noon on that date. Shocked and outraged on finding that my reservation had been cancelled and myself and my family being stranded even though the rental had already been paid well in advance of my arrival, I questioned the desk clerk as to how the rental could be cancelled and on the credit for the amount already paid and was advised that I could make a new rental reservation with them at their current rate but there was nothing she could do regarding the cancelled reservation or its payment. After hearing that, I left Routes Car Rental and went across the street and rented a vehicle from Sixt Car Rental. At the time of booking my original reservation I was not told nor was there anything indicated in the documents I received stating that if I did not pick up the vehicle by a particular time the rental would be cancelled. My itinerary indicated the vehicle would be available for pickup at 10:30 am, it did not state that if I didn’t pick up the vehicle by this time (or any other time) that the reservation would be cancelled. The facts are: 1) The reservation was made and paid for a vehicle for use on November 1st thru November 6, 2023. 2) Nowhere is a time indicated that if the vehicle was not picked up by a particular time that the reservation would be cancelled. 3) I arrived at Rental location on the date of rental to acquire the vehicle and Rental Agency failed to provide me with the service that I had paid for. After contacting the Florida Better Business Bureau I learned that the booking and rental was to be provided by One Switch Rent A Car. Prior to contacting the BBB I no knowledge of One Switch Rent A Car; the address for One Switch Rent A Car is the same address as the location for Routes Car Rental

The hidden costs, at 3 x the original booking cost, are absolutely that, hidden. They are misrepresented and inflated given that at the point that you are there to collect the vehicle, you are essentially left with no choice. I, at that time, was left with no choice given it was late evening after a day of 11 hours of travelling with my 2 year old and parents who aren't in the best of health. They are well aware of this and make the choice to prey on this vulnerability.

Please note also, the added driver had to be added given that at no point during the booking process was I asked who would be the driver therefore who should the booking be reserved in the name of. Another clever assured way of obtaining more money.

At Mex Rent A Car, I met other renters who said they had been warned of the unethical practices in place and knew what to look out for. So this is a known problem and one I will do my upmost to make public with formal reviews across the internet, in hope that others do not face the penalisation we did for not knowing insurance regulations in a foreign country.

Hi there,

My flight being late arrived at Fort Lauderdale at 12:27PM. Directly after I joined the pick up point terminal 1 G but the driver never showed up. After 3 hours and several calls made to the agency he finally took us saying only that he was sorry about it. We had 2 hours to pick up the vehicle and since we got there at 3:00PM the front desk (Yahaira Yrigoyen) at one switch announced nothing was available to us. I would like you to refund me since the issue was not of my faith.

Thanks,

Christopher Rabet