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CB Banks One Finance Account has been in restriction for more than 13 days with no access to money
One Finance

One Finance review: Account has been in restriction for more than 13 days with no access to money

R
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7:18 pm EDT
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On July 6th my debit card was declined at a grocery store checkout for the amount of $10.35. I checked my account balance and had more than $300 in the account at the time.

30 minutes later I received a email from [protected]@account.one.app

Subject: Important Updates to Your ONE Account

Message: Due to unusual activity, your ONE account has been restricted. During this time you will not be able to process any withdrawals, or purchases.

I immediatly contacted support via phone and was told that a case had been opened on my account and that their internal team would contact me via email to resolve with in 5 business days. During that time I would not be able to access any funds in my account until it was removed from restriction.

Here we are 14 days later and I have received no email or contact what so ever and I still can not access my money in my account. During this time period I have received a direct deposit from my employer and can see that it was credited to the balance of my checking account but I still have no access to pay bills ect...

I have called their support line 6 times over the past 14 days and get the same run around that they are working hard to resolve this issue and they appreciate my patience. Well I have no more patience and it appears to me that they are not working hard to resolve this issue.

There was no invalid or unusual activity as i explained to them. All the successful and attempted transactions were done by me and only me and if they would contact me to verify (Like any other LEGITIMATE institutions) would this could have been cleared up in a matter of minutes and I could have access to my funds so I can transfer out and close this account for good!

I have since stopped all direct deposits to this account and removed from all bill pay services with the intention of withdrawling my current balance and closing this account as fast as possible. However, I can never speak to anyone who can help regain access to my funds. They read from a script just saying that they apologize for the inconvience and that the internal team is working as hard as they can to resolve this issue. NOT WORKING HARD ENOUGH.

Why does support not have access to the Internal Team to get status or further escalate warrented issues? Every other bank I do business with does and can for the most part clear all fraud warnings up in a matter of minutes over the phone!

WARNING --- DO NOT DO BUSINESS WITH THIS SERVICE. I should have headed the online warnings before opening up a account.

14+ days without access to my hard earned money constitutes FRAUD and a Lawsuit is inevitable to recover all damages inflicted by them due to not being able access my money to pay bills, rent ect on time.

Desired outcome: Remove the restriction on my account allowing me to transfer my account balance to my linked Chase Bank account and close my ONE account for good!!! also pay for all my late charges I have incurred during this restriction period.

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