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OMNI Financial Services
OMNI Financial Services Customer Service Phone, Email, Contacts

OMNI Financial Services
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www.omni-financial.com
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3.6 28 Reviews

How responsive is OMNI Financial Services's customer service?

18 Resolved
10 Unresolved
Good 👍
OMNI Financial Services is generally doing well in dealing with customer problems, which is nice to see! But there is still a lot of work to be done (for example, responding to all incoming complaints). We suggest reviewers take some time to understand how exactly the company operates. Reading other customers' experiences can also give insight into how OMNI Financial Services handles challenging situations.
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OMNI Financial Services reviews and complaints 28

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1:04 pm EST
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OMNI Financial Services fraud

My husband and I hired Omni Financial to take care of our ongoing tax issues. My husband had his wages levied and we turned to them for help. They asked for a payment of $5000 in 2 installments of $2500. They sent us all the paperwork for us to sign and we were working with them on our issue. We were told the levy would be released in a week or so. Well we worked with them for about 2 months and come to find out from the IRS they did not hand things in on a timely mAtter so therfore our account was denied with the appeal and the levy remained on his pay. They are a scam and just want to take your money and not do anything about your tax issues. I do not recommened anyone to use this comapny as they will take your money and run. We have contacted the IRS ourselves and have made out better and found out that things we sent Omni in the past that they said they needed were not sent to the IRS. So basically I guess they kept all of it for their own records to make us believe they were working on it. DO NOT TRUST THIS COMPANY!

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tax help
Denver, US
May 28, 2010 11:05 am EDT
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I have worked for several of these companies over the past ten years and have the inside scoop on all the major tax resolution companies in Colorado. I am currently working with several state AG's and have shared my stories with a Federal Marshall.

For the 411 on these companies: http://taxresolutionincolorado.blogspot.com/2010/05/blowing-whistle-on-colorado-tax.html

If you need any additional information on these companies I'd be more than happy to tell you the truth. My email is tax.truth@yahoo.com

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10:23 am EDT
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OMNI Financial Services Response

I am the Customer Service Manager at Omni Financial in Vero Beach, FL. If you are a past or present client and would like to discuss concerns regarding retainer or any other issues, please feel free to contact me. I welcome your input. I can be reached at [protected], extension 9541 (or by asking for customer service) or via email at [protected]@omnitaxhelp.com.

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catmd
Revere, US
Jan 05, 2013 2:38 pm EST

Hey, Is your name Tammy Strang ? ? If not, You must know her . . . she's an admin person, legal rep, customer service, etc. although when she's done with you the paperwork from the IRS is quite comical, seeing as everyone on her paperwork is "no longer employed". With people like her you need no one else. Tax Resolution from A to Z. Karma can be a beetch.

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Observant Citizen
, US
Dec 20, 2012 12:16 pm EST
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It is interesting how this person did not personalize the message by listing their name. What a joke this company & its hired employees are. From what I can see on the IRC Sheriffs website, they still have CRIMINALS employed there even as recent as a charge committed in October 2012 (Kristin Battle, CRIMINAL MISCHIEF). Wow!

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tax help
Denver, US
May 28, 2010 11:24 am EDT
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I have worked for several of these companies over the past ten years and have the inside scoop on all the major tax resolution companies in Colorado.

For the 411 on these companies: http://taxresolutionincolorado.blogspot.com/2010/05/blowing-whistle-on-colorado-tax.html

If you need any additional information on these companies I'd be more than happy to tell you the truth. My email is tax.truth@yahoo.com

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Michael Ellis
, US
May 25, 2010 5:08 pm EDT

LOL. ESQ's should not be in this business, either should CPAs. The only people who should be practicing in this industry are E.A.s. Attorneys in this industry are just as bad as the sales goons.

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OmniStaff
Austin, US
Jan 29, 2010 2:38 am EST

Can't put your name down cause your going to be replaced just like the revolving door up stairs and down.. Your EA's (Enrolled Agents), whom you only have a few of, are not esq like people think. The tele sales people are given different smoke breaks and lunch times cause you don't want the right hand to know what the left has promised... People wake up. You only need to be doing business with a tax advisor who looks at your case in depth before quoting a FLAT RATE.. I left here and did just that.. My biz is great...& Honest.. Find an old CPA in your area..Always file, even if you can't pay...And get current with your tax filings before hiring someone..

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5:41 pm EDT
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OMNI Financial Services Fraudsters and cheaters

I hired Omni Financial
to work on abatement of penalties and/or interest with the IRS. My $3, 500 retainer was used up, but nothing was done for me as promised. I used to be a paralegal, and I know that nothing is ever a guarantee, but at the same time, I expected that some change to our financial situation with the IRS would have taken place as a result of Omni Financial working on our behalf. Omni has done nothing at all to change or help our situation with the IRS!

Nothing, neither positive or negative, nothing! I was promised by the initial Omni Rep. who contacted me that my $3, 500 retainer would be sufficient as a flat fee to complete our abatement issues with the IRS for our back tax debts. Even though I have been told that my entire retainer has been depleted (and I never was sent any billing statement until after the fact!), nothing has been done to either resolve or improve our financial situation at all, or even change it from the way it was before Omni was even in the picture!

IT IS EXACTLY THE SAME! I could have stood here and burned $3, 500 and been the better for it! Omni (Rachel Gillette, Esq.) has done nothing on our behalf at all, except a lot of 'padded' billing (which I just today received!) and wasted time not doing what I requested. Both myself and my CPA have done everything so far, and Omni has not helped at all, but yet has used up all of my $3, 500 retainer. Omni Financial is just another financial scam created to dupe unsuspecting consumers out of their money, and I have had to learn a very expensive lesson here.

No part of our initial request for abatement of penalties and/or interest for our back taxes with the IRS has been resolved at all. I have also had to re-explain quite a few times this same request a few times, as they were not always on track with what I needed them to do: the IRS abatement only, and not any State obligations. The only winner here has been Omni, because they got my $3, 500, money that I didn't have to just throw away. And I have nothing to show for that money, no change at all to our situation. I have really never been so taken advantage of before.

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TAX COP
West Palm Beach, US
Apr 19, 2011 12:08 am EDT

Contact the Florida Attorney General's office in West Palm Beach. The number is [protected] ask for Financial Crimes Division.

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tax help
Denver, US
May 28, 2010 11:09 am EDT
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I have worked for several of these companies over the past ten years and have the inside scoop on all the major tax resolution companies in Colorado. I am currently working with several state AG's and have shared my stories with a Federal Marshall.

For the 411 on these companies: http://taxresolutionincolorado.blogspot.com/2010/05/blowing-whistle-on-colorado-tax.html

If you need any additional information on these companies I'd be more than happy to tell you the truth. My email is tax.truth@yahoo.com

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ConsumerAdvocateinDC
Philadelphia, US
Feb 03, 2010 11:16 am EST

Here's a little secret with Omni. The sales people get paid on ADDITIONAL revenue. they do not get any commission from your original retainer so their goal is to burn through it and get more money from you.

Also, there is a very specific process with the IRS and if Omni cannot present specific letters/documents than you can fry them for lying to you. Make them send you the specific documents and you can find these documents and procedures online at the IRS site. My husband and I decided to tackle the tax issue ourselves (he ostensibly owed $60K - yikes!) and it's fairly straight forward and procedure driven process with the IRS. Within 1-2 months he had the issue resolved and all penalties abated and he ended up owing $6, 500.

Omni is a billing scam and if you look closely at their "contract" there is one important word. The contract states that they will "endeavor" to solve your problem. In legal language that means they will continue to bill you. So use their own language and force them to physically show you how they have "endeavored" to solve your problem.

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Chris Hitt
, US
May 18, 2017 6:31 pm EDT

I was going to pay the retainer to Omni Financial after I researched their history and I see all the scam reports, thank you for taking the time to write the above! My wife and I would love to talk to you about what steps to take to get started? I realize you may never see this... please contact me at zhana jade at yahoo dot com?

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OmniStaff
Austin, US
Jan 29, 2010 2:28 am EST

contact /email removed/ for a class action lawsuit.. i worked there, there is esq...

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OMNI Financial Services - Tax Solution Results FRAUD

I have lost a lot of money that could have been paid to the IRS...PLEASE do not fall for their convincing methods of getting you to pay money, then request for more, and more...you are throwing good money after bad. I am soooo sorry this happened to me. Please don't believe the HYPE!

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2:32 pm EST
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OMNI Financial Services rip off

Believed I was fraudulently induced and baited into their services to help me take care of some IRS problems. Was quoted $3000 to resolve IRS problems. I told them the extent of my problems. Within 45 days of starting with their services, was told they would need another $3000 claiming the case was more complicated. Reason I think this is a rip off was because I was told that $3000 would be sufficient. Feel duped and baited. Am considering filing a Texas deceptive trade practices act lawsuit vs Omni.

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609834
, US
Sep 18, 2021 11:38 pm EDT

That’s exactly how they operate, always requesting more money and giving you false hope to get more. After being down 13K my contact person went MIA.

If there is anything that occurs in a class action suit, please post it. They need to be stopped.

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TAX COP
West Palm Beach, US
Apr 19, 2011 12:08 am EDT

Contact the Florida Attorney General's office in West Palm Beach. The number is [protected] ask for Financial Crimes Division.

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tax help
Denver, US
May 28, 2010 11:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have worked for several of these companies over the past ten years and have the inside scoop on all the major tax resolution companies in Colorado.

For the 411 on these companies: http://taxresolutionincolorado.blogspot.com/2010/05/blowing-whistle-on-colorado-tax.html

If you need any additional information on these companies I'd be more than happy to tell you the truth. My email is tax.truth@yahoo.com

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DontUseOmni!
Vero Beach, US
Oct 20, 2009 8:06 am EDT

Good for you BMazzola.

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omni sucks
Houston, US
Oct 19, 2009 11:58 pm EDT

I am an attorney in Texas. I was recently defrauded out of $3000 by a company that promised to fix some tax problems I was having, but instead did very little other than to continue requesting that I send more money. When a few red flags made me suspicious enough to attempt to verify the accuracy of representations that were being made to me by an attorney at Omni, I decided to contact the IRS. In a nutshell, the people at Omni had been feeding me a bunch of hogwash about issues that had supposedly arisen due to my lack of diligence and stating that these unforeseen issues had made my case more difficult than initially expected...oh, and by the way, send more money. As it turns out, I was able to address these nonexistent issues (that Omni told me would cost $2, 000 more dollars to resolve) with an IRS agent and get a repayment plan in place in less than 30 minutes.

I plan to file a deceptive trade practices act (DTPA) lawsuit against Omni Financial before the end of 2009. Shoot me an email at /removed/ if you are among the many individuals that put your trust in Omni Financial at a time when you, your business and/or your family were in a most vulnerable state and in desperate need of assistance (only to be defrauded out of large sums of your hard earned money). If enough individuals are interested in seeking legal recourse against Omni, I will consider coordinating and filing a class action lawsuit, at which time this company would be forced to pay back all individuals everything that is owed them, along with a sum of money to compensate them for the inconvenience, harrassment and frustration they were made to endure at the hands of a company interested only in its bottom line.

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lopes1976
Houston, US
Oct 12, 2009 1:09 am EDT

give me an email to see about a class action suit

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employee xxx
Vero Beach, US
Sep 26, 2009 6:12 pm EDT

I have worked for this company for some time now. I urge you to run the other way. The general manager LArry Fischer demands that we steal a certian amount of money from you people in order to keep our jobs. When we leave there is someone even more desperate to take our places. The company itself is reputable with teh exception if this general manager. He twists things in order to get his money and he doesnt care who he steals from to get it. It only takes one bad apple to create rotten applesauce this guy is a disgrace to the human race.

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Vero32962
Vero Beach, US
May 14, 2009 1:57 pm EDT

I worked for Omni for a year...yes they will take your money and run. As a "para" you are told to bill the client for work that has NOT been done and will never get done. You will get fired if you do not meet your daily billing. Omni is a RIP OFF! Do not send them any money and never work for Mr. Matt Mulligan. Bad, bad place.

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justwanttohelp
, US
Apr 29, 2009 2:37 pm EDT

I am a local who interviewed for a job at this place. From what I observed, I believe they are a scam outfit. No name on the building, fast-talking interviewer promising 40k-50k salary and didn't even go over my credentials, boiler rooms full of callers...the whole thing reeked of fraud. I urge you to go ahead and file a lawsuit. This company has been there too long and it needs to be shut down.

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8:49 am EST
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OMNI Financial Services Tax Help Fraud

Took $14, 000 of my money to settle tax debt. Claimed they could write offer in compromise. Kept demanding more money. I was sick and in and out of hospital. Kept calling my cell phone and chatting about my health and calling talking to my relatives and charging me for it without my knowledge. Dropped in on them unannounced and they threatened to call the police on me when I demanded a detailed statement. What a bunch of crooks! I kept asking, "shouldn't the IRS be getting this money I'm giving you?" OH no "WE do this everyday, TRUST US"

I can't take anymore. I really can't!

Lisa Hill

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tax help
Denver, US
May 28, 2010 11:26 am EDT
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I have worked for several of these companies over the past ten years and have the inside scoop on all the major tax resolution companies in Colorado.

For the 411 on these companies: http://taxresolutionincolorado.blogspot.com/2010/05/blowing-whistle-on-colorado-tax.html

If you need any additional information on these companies I'd be more than happy to tell you the truth. My email is tax.truth@yahoo.com

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employee xxx
Vero Beach, US
Sep 26, 2009 6:06 pm EDT

I am an employee with Omni rip off financial and i can tell you how it works. Sales people a room full of women call up leads that are sold to the company. They get you on the phone and then transfer you to a closer. Now this closer is told by Larry Fischer thier general manager that they must work double shift, never see thier children ( I have not seen mine literally in a month.) I am required to be there at 7:45 and never get paid for this hour. and they want me to leave at 10 that night work sat and sometimes sundays now. Only to berate me, belittle me, degrade not only, myself, but my peers if we dare ask to a day with our childrne or to leave when the management does at the end of shift at 4:30/ we are told that we are not real men. My children wont talk to me, my wife is filing for divorce and LARRY FISCHER tells me that for my sacrices and troubles that this company has caused... i will be fired if i ask for A few hours off because i have not stolen enough money from you people. I suggest you run the other way without ever looking back. Sure i will make lots of money if you dont but you get to keep your money and not deal with the wrath of the IRS because they wont help you.

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employee xxx
Vero Beach, US
Sep 26, 2009 6:01 pm EDT

I was employed with Omni financial for several months. This company hires an expendable task force of employees that they berate, belittle and degrade when they do not keep the board lit up with your money that never really shows any results for the consumer. LARRY FISCHER the general manager is a ring leader of ### you might say. He hires these poor guys with promises of supporting thier families but then publically degrades them when they actually ask to not work one double shift to see that family. If the sales people do not stay these ridiculas hours that he would never work himself they are threatened, told that they will be "shot" and ridiculed in front of all of the other employees. These sales people are basically told to a number that this guy would never be able to hit himself and take away their freedom in order to do it. They destroy marraiges, keep fathers from thier children. My kids have not seen me in a month in the light of day. They are told to do whatever it takes to hit that number and it doesnt matter who they rip off. Please... do not use this firm

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Imber
, US
Aug 15, 2009 4:29 pm EDT

I too have been working with Omni Financial for over a year. My initial account rep was promoted a few months after I had signed up - I was told there were a team of folks working on my account and but my previous account rep would continue to overseeing my case and if I EVER had concerns that I was welcome to phone him directly - he even provided his cell number (at his hour rate I guess I don't blame him.).
I have had several folks assigned to my account, since then. Some lasting a few months some lasting a few weeks. No one really has seemed to be overly engaged and my case has received no progress, no closure. Instead the process seems to start over again and again.
After 9 month of working with this company and the changing voices on the phone, I left a message urging him (my initial account rep) to return my call - he did not. I had left 2 messages after that and still no response, from him directly. Finally, I got a hold of him the other day - I was belittled and berated by this individual. Basically, he told me I am unengaged in the goings on of my account. He said I need to review my paper work - and I should be glad to have the company’s representation - that the IRS is difficult to work with! To sum it up, he was not going to entertain any of my questions.
He completely shut me down, told me if I continued to ask questions - he would return my last payment and I could handle the IRS myself.
To say the least I have had a terrible experience with this company. Spending allot of money (that I don’t have) and gotten absolutely no results.

Instead, had my butt handed to me for expressing my concerns and asking for answers regarding my account.

Is there anyway to get the money I have paid to them back, due to lack of results and shabby treatment?

Am I misjudging or reacting?

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8:00 am EST
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OMNI Financial Services Stay away!

Stay as far away from Omni as you can, after four long years and $20, 000.00 I was no better after letting Omni handle the IRS as i was when they started. My original Tax lien was only $27, 000. and after fours years, i paid as much to Omni as i am now paying the IRS. After this experience, I have learned the IRS is not as hard and scary to deal with as most people think.

Omni will make lots of calls and send lots of letters, but in the end, it is all about the money that they can get from you, your tax debt is a distant second concern of theirs. I'm sure not all tax services operate this way, but as someone who learned the hard way, stay as far away as you can.

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Sonja RIch
, US
Aug 17, 2018 7:13 am EDT
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This just has happened to me here in Florida with this company. Omni had me convince that they were working on my IRS problem for four year a total of $18, 000.00 paid to them. Just like everyone else here with their complaints this company was asking for more monies each year even to the point I had to borrow $3000.00 from my sister. I am sure this has happen with me( the LEVY ) because I no longer was willing to pay, for I did not have the money they decided to close my case. Omni knew what would happen to me if my case would be closed out, IRS would come after me, they washed their hands from my case. They closed my case this year and stated we had a Offer of Compromise with the IRS, claims that they have a form on their behalf 8821-Tax Information Authorization- that they will look into my case in 2019 and offer another Offer of Compromise-I took their advice on this -on July 26, 2018 I had a Levy by the IRS on my bank account-they IRS took every penny in my account. I am now working with the IRS on this matter and will not have anything to do with OMNI. They are avoiding my calls. I could of paid off my balance with the IRS in the four years I gave over $18, 000.00 to this company. I took their advice with rolling over my taxes each year to them, now I am in so much debt with the IRS it will take me several years to pay the IRS off. I am going to do everything in my power to go after this company to get my money back or get them out of business. I wrote the BBB and the letter from OMIN was full of false statements that I can back up.

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R-von
, US
Jul 02, 2018 1:33 pm EDT

The 'Omni Legal agent' who called me mentioned "Status 53". He said he would file that for me, for a $1, 500 fee. I went onto the IRS website to learn more about Status 53 and discovered that it refers to an IRS code pertaining to debt collection. It allows a delinquent tax-payer to DELAY debt collection based on financial hardship. It does not 'forgive' the delinquent taxes. The best you can hope for is an installment payment plan based on your financial situation.
I then downloaded form 433-F which is the form used to request the collection delay and payment plan. It can be filed out and filed on-line for no ($0.00) charge. Apparently, that is all that is required and all that Omni, or any other tax advisor. can do.
You either qualify, or you don't. No amount of additional phone calls or letter writing will be effective in getting the IRS to ignore or change the law and their collection activities. This is a D I Y project; the 'Tax Relief Advisors" depend on your ignorance and fear of the IRS to charge you exorbitant fees.

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Linda J Torres
Elizabethtown, US
Sep 19, 2009 1:23 pm EDT

Omni has been taking 9.98 out of my checking via automatic withdraw and I have no idea why or what for. The bank entry does not have a phone number and the bank does not know how to get in touch with them. This has been going on for over a year and I would like my money back or in the worst case at least stop the withdraws

Linda J Torres

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OMNI SCAM!
, TG
Dec 08, 2011 2:20 am EST

Is this the type of individual you want to represent you? DO NOT HIRE THIS COMPANY!
http://www.ircsheriff.org/community/online-tools/inmate-records-search/2009-00003702

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OMNI SCAM!
, TG
Dec 04, 2011 3:05 am EST

Along with scamming their clients they are stealing from their own employees as well. Read this article!
http://www.myhometownnews.net/index.php?id=21178

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Donna Basham
Dallas, US
Jan 21, 2014 12:58 pm EST

I found only good reviews (guess I was looking in the wrong places) about Omni Financial before I signed up. First of all they called me. My recommendation is that you should never trust anyone who has "sales people". I asked if there was any guarantee and was talked a ring around. I paid $1250.00 (notice how people paid various amounts to start). After I made the last payment I got a "conference call" with one other person, not an attorney. I said I wanted a plan of action report. Instead they filed paperwork with the IRS that commited me to $80.oo a month. By the way, I was an individual, not a business. My penalties were small, but the interest was high. The penalties were "forgiven" but they was LESS that OMNIs FEES! The interest is still accrueing. I was told that would not be a problem to get rid of because of my circumstances. I was told at one time that they could make an "offer in compromise" that would be accepted because I had lost my job & used my 401K to pay off my debts. Well it seems that isn't even a possibility now. Could it be that the IRS is finally on to these people? Probably won't help any of us, but I would be interrested in a class action suit.
Donna Basham

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Syclona345
Fort Pierce, US
Dec 17, 2013 5:08 pm EST

The Omni Employee in this thread is likely their Customer Service Manager trying to save the company reputation. I was an employee there myself and all of your complaints are justified. Contacting the BBB will not help much as they are not a participating business and a check with the BBB has them flagged anyways. There is a class action investigation being conducted by the following. http://www.class-action-litigation.org/american-tax-relief-investigation.asp. I recommend that you go to the firm listed with your complaint. Only in mass will this company end, but contacting the FTC as well will be the only way these kinds of companies will ever get regulated. Many of the former employees from this place have splintered off into other businesses doing the same thing so the cycle will continue until the government is pushed to regulate them.

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Shea007
, US
Apr 02, 2013 1:19 pm EDT

Omni Financial is totally rude and incosiderate. We asked them to stop calling nicely and they didn't get the picture. They called from there cell phones and other lines trying to get us to talk to them. Then they sent emails. Almost 8 phone calls in 15 minutes. Talk about harrassment! Why pay someone to do what you can do better and for free!

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shanerachel
App, US
Feb 16, 2013 12:42 am EST

Hey bitter Omni employee...I am a real person and was scammed by omni. I left my email above. If they are so great why so many complaints all over the internet? I did file a complaint with the BBB and THEY NEVER RESPONDED GO FIGURED! They also just called out of the blue and offered us a settlement. No such luck. We intend on getting all of our money back and now have an attorney we working with. You have no idea what it was like to go through this mess. It nearly cost my my home and my marriage. Sorry you like working there but your working with crooks!

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Observant Citizen
, US
Dec 20, 2012 11:46 am EST
Verified customer This comment was posted by a verified customer. Learn more

http://www.ircsheriff.org/community/online-tools/inmate-records-search/2012-00004775
http://www.ircsheriff.org/community/online-tools/inmate-records-search/2012-00004399
Even more employees there with a CONTINUOUS Criminal Record!

ComplaintsBoard
M
7:52 am EDT

OMNI Financial Services fraud and emotional abuse

I have been scammed of $20, 000 by Omni-whom
I hired a year and a half ago to settle my IRS problems for pennies on the dollar. I am legally mentally disabled and was unable to file for several
years. My psychiatrist, Dr. Edward Nunes, NYC
sent letters of my impairment and I had no problems.
Now that I am better, I hired Omni, after checking with my Trustees at Bank of America
who approved the money.
I believe that are guilty of at least Moral Turpitude. The intent to cause emotional harm and
financial exploitation. After all this time, they
never submitted a file of compromise to the iRS--
and I have received a letter that they will now
go to collection which will leave me in poverty.

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