Oman Air
reviews and complaints

Dear Sir/ Madam,
I am sending this email to explain bad experiences and officially filing the compensation claim. My complaint are as follows
1. We started our journey from Thiruvananthapuram to Muscut - London - Toronto on 10th August 2019 via Oman air (flight no. WY 0226). The flight arrived 25 minutes late in London, as a result we result our Air Canada flight.
2. In Muscut we had long waiting hours(15 hrs), but the Oman air customer service refuse to provide hotel facility.
3.From Muscut the Oman Air personal did not allow us to use the personal child stroller and send it along with the baggage. So in London airport we had a terrible time, walking constantly four hours carrying my infant along with hand carry.

I am writing this post to share with you a horrible experience I had to endure with Oman air recently. I had recently booked a two-way ticket with Oman air from Amsterdam to Kozhikode starting the 28th of July & returning on the 4th of August.
Unfortunately due to a personal issue I had to take a different flight at a later time from Amsterdam. However since I missed my onward flight, in order to ensure that my return ticket would be valid the first thing I did was to go to the Oman air counter in the Kozhikode airport at around 05:15 AM on 29th morning (the CCTV camera near the counter can prove this). I left for my home only after a confirmation from the official sitting in the counter that since my ticket was two way, I wouldn't counter any issue while flying back.
Fast forward to the 4th of August, I am at the airport 2 hours before my scheduled departure in Kozhikode airport. To my horror, Miss. Anekha (employee number: 8462) who was sitting in the same exact counter from where I had visited earlier on the 29th July informed me that I wasn't booked into the return flight. Apparently, since I had not taken my onward flight my return flight has become redundant. She provided me with a customer care number where in the customer care professional informed me that in case of missing my first flight I had to call/visit one of the Oman air counter (which is EXACTLY what I did on the 29th of July once I landed).
In course of the next one hour I had two officials (Mr. Adarsh K.M & Mr. Aneesh Kumar - not sure if they give me the correct names as everything else they told me turned out to be lies) come to me & say that they couldn't do anything since I hadn't taken the onward flight.
In fact, I had the same exact person who confirmed that my return flight was intact (from the counter on the 29th July) come to me asking if I remember the face of the person (available in CCTV footage from 4th morning). Mr. Aneesh Kumar who came in later in his first version assured me he talked to the official & he had confirmed that there was no such incident. I am not sure which one of the above is more ridiculous & stoops to the lowest level of customer service.
Later Mr. Aneesh in his second version retracted the above statement & came up saying that he had 35 people working at early morning on the 25th (which I am convinced is a blatant lie - there was not more than 10 Oman air officials during the peak hours later). Mr. Aneesh instead of even trying to help me, went onto suggest that I take this up legally. Realizing that this wasn't helping my cause any further, I requested Mr. Aneesh to provide me with a written statement in an Oman air letter head on whatever information he has given me which he didn't oblige to either (Since the counter was an "operational counter"). This prompted me to ask if I could record a video of him saying this & again to my horror he just walked off on me. Further on I was kept waiting for 2 full hours with Miss. Anekha assuring that Mr. Aneesh/Adarsh would return promptly. They kept me waiting for 2 hours under the pretence that they were busy & I suddenly have 3 Oman air officials coming to me after a call from Miss. Anekha that I was recording a video (which was not the case) & apparently the guys had all the time in the world to talk to me the moment they think I am recording a video of my conversation with them.
I insisted I wanted a written statement from them which they ignored. Then I requested to record a video which Mr. Aneesh ignored again & said that thing would get intense between me & them (which I consider as blatant threatening) I went ahead to take a recording of our conversation.
I am convinced here that the personal at Omar air (Kozhikode airport) is at fault. Had they not assured me my return flight was fine, I would have looked into contacting Omar air customer care who could have offered me other options or at least looked out for other tickets. End of story, I had to rebook myself on a heavily over priced last minute ticket.
I am of the opinion that the backbone of any airline company is the goodwill they have from their customer. With the below incident, I can say that Mr Adarsh & Mr Aneesh (Oman air personal) in Kozhikode airport managed to completely destroy it for me. I have been a frequent long-haul flier with Omar air & with this incident alone, I can confidently say that I will never in my life even think about travelling with Oman airways.
@oman air: Please note that if I don't getting a satisfactory reply within a week's time I will be forced to move legally with all documents including a recording of the above mentioned conversation with your personal in Kozhikode airport.

at 2:oo pm
on 11 june 2019
jeddah airport
during a flight from jeddah to masqat via oman airlines
description of luggage; A hand carry of brown color embroided, large sized containing important documents like original national identity cards two in number, a diary,
some edibles and other papers.
we had complaint about it a month before but no response
kindly return it as as possible to house no.514/B st no, 19, mohen pura nazd raja bazaar rawalpindi punjab pakistan
contact no. [protected]
email [protected]@786gmail.com

I had very bad experience when in checked in for my flight from Bangalore to Muscat. I have been traveling in Oman Air for the last 11 years and more. This is the first time I felt bad for choosing Oman Air.
Subject: Harassment by PSA passenger Service Assistant team in Bangalore. During my Check in. i was insulted in front of all the passenger whom i had to travel to Muscat. it was a difficult 4 hours of travel.

Detail of my Flight: what happen to me in check in counter
I was traveling from Bangalore to Muscat on the 23 July my flight was 4:20 PM. I came to Airport early and I was waiting at the Oman air check in counter.
The counter opened and I was the first passenger to go for check in. baggage.
I when to counter number 57. One Mr. Amal was the person in the counter. I had total of 3 baggage first I put 2 checking baggage. The weight of the 2 baggage was only 21 Kg.
Since the weight of the baggage was much less than 30 Kg I asked the Mr. Amal that can I put my hand baggage which is 7-8 kg' as checking baggage as there is still allowance of 9 kg for check in. as I did not want to carry my hand baggage.
Mr. Amal said sorry, you are allowed only 2 check in baggage of 15 kg's each. I replied him. I agree but is there anything wrong in putting the 3rd baggage as check in. also highlighted that I have still 7 kg's
He immediately said, no you can't do that, the rules doesn't allow us to do so. You need to pay for the 3rd baggage additional.
I replied him respectfully, please understand that I am not asking for additional kg only to accommodate my baggage as check in and all 3 bagage weight is less than 30 Kg's.
Suddenly this man come to me, and asked me for my passport and saw my passport and he immediately stated rude behavior. I asked his name and is designation. First he refused to say. I tried to see is name on his badge, was not one on him.
He started stating rules are rules see your ticket, its mention 2 pieces of 15 kg's.
You need to pay. One moment I was upset the way he spoke to me and unfortunately I had no cash and my Card was not with me. So I was little confused and panicked.
This gentlemen kept screaming at me and asking me to pay.
I took a moment and relished that I had only 3 baggage, so I can take one as hand baggage and I didn't have to pay.
So I told him that I will take one bag has hand bag. He was upset that he was not able to force for payment additional.
He asked Mr. Amal in the counter to weight my handbag it was 8 kg's. He rudely told me no you can't take this as hand baggage. I asked him why, its 8 kg's you can take only 7 kg's.
I told him dear, this is not fair in you part to harass me like this. Just to take some additional charges. I still have 9 kg's in check baggage so what is wrong in taking 1 kg more in my handbag.
Then I told him OK I will transfer some things from my hand bag to my check in baggage as I had allowance in that.
Again he was very upset.
Immediately he pulled my bags out and said fix it. I said fine. Next in very rude manner he screamed at me "get out here move you bags out here, go out of here and fix your bag.
I said to him, this not the right way you talk your customer. I have done noting wrong. You need to hold you tone.
Once I felt uncomfortable, as all the people around me was looking at me in odd manner.
I told him you are harassing me. I need to make a complaint.
In loud voice, he said go do what, you want you can complain if you can. I don't care.
Then I had no choice, I asked his name, he refused to give is name.
I told him, if you sure what your doing is correct, why are you hesitating to give you Name.
Them is said his Name.
His name was Mr. Sunil. I asked please tell your full name. He refused.
Then is asked is designation to. He refused. Then after repeated time.
He replied PSA. I asked him what PSA stand for. Passenger service assistance. I told him this is not you designation, reply yes. There is no destination.
From the other staff I came to know that he was the head of the team or the leader.
I fixed my bag and checked in without any additional payment.

Now. I am not writing this mail as complain or to get some returns from Oman air.
Oman are is my favorite airline. It's disappointing that few staff like Mr. Sunil are not realizing the important of customer and their role to assistance the customer in such case. To make them understand and not take advantage.
Even if the passage is wrong you should be polite and make them understand so that they feel that they are taken care.
But this gentlemen was rude. The reason was that the flight was not full and he thought he could get a target revenue for the company. I was the first customer to check in. there was no rush are delay from him to be under pressure of some kind.
Other important observation.
I notice at the time I was waiting to check in as I was very early to the airport.

The full team for Oman air was from one region of India Kerala. The staff all where using Malayalam as the communication language. Look like 90%. This gentlemen Mr. Sunil behavior changed to be rude with me as he noticed in my passport I was from Chennai.
Even when they are communicating in my case within their team about me was is in Malayalam. I understand Malayalam and I speak. There talking bad about me and asked not to show any concession to me.
I realized the moment Mr. Sunil saw my passport and understood I am from Chennai. His attitude changed and he started a rude approach.
I live in Bangalore for the last 30 years. I would like to advice Oman Air, to not keep staff dominated from one region, it could be any airport. Mainly Bangalore majority are outsiders you need to balance.
I am not sure. But I would like to share this bad expired as this could be repeated.

Thank you
My contact details: Mohammed Rafi
Cell number: [protected]
Muscat.

Name: senthilnathan sathyam 29th july 2019
sindbad frequent flyer: wy 008795636
paid ticket cost: 234.600 rials omani
ticket number: 9102115565414
oman resident: since 24 years

to: general manager- customer service
oman air
sultanate of oman

subject: very bad experience with omanair.

Dear sir,
i had booked flight for travel to chennai on (4th july night/5th july morning 02.15am flight wy 251) when i reached the boarding counter they said flight was overbooked and cannot issue a boarding pass. Omanair officials said that they can only put me in the next flight for sure and would give me a compensation as per the rule - inspite of holding a confirmed airticket. Omanair officials couldn't help even after me explaining my urgency to attend my cousins marriage in my home town. They gave me accomodation outside the airport in a very average hotel for the night of july 4th. They gave me the boarding pass for travel for 5th july morning flight 9.10 am flight and luggage loaded.

5th july morning - wy 253, when i was about to enter gate with valid boarding pass they said sorry sir - boarding denied. You cant travel. I was very upset and couldn't find words to discuss with officials as all my travel plans re.Arranged with my family got shattered. I just said this is very bad of omanair and asked them the reason for not allowing me to travel again. They said by mistake omanair gave boarding pass with a seat number which doesn't exist in this flight. I said this is very bad of a national airlines to give such an answer which is omanair 100% mistake. I have high respects for omanair since many years and i have been travelling since 25years. I told them i will never travel in oman air in future. When i asked them my baggage, they dragged and dragged to give reply and said baggage will be loaded in next flight. They didn't give my baggage at all. They gave me again accomodation in airport hotel after insisting with officials as i was exosted going in and out of airport since 4th july night. They made me to wait till 5th july noon and finally gave me a boarding pass for travel on 6th july. As my baggage was not given and since iam a patient, i suffered a lot from mental agony. Cant express - my medicines were also in the baggage. I couldn't take my medicines scheduled for the day which had also put me in a confused, energyless, fatigue stage. No compensation was given for the denied boarding on my second flight wy253 which needs attention .
Again came back to gate on 6th july and finally boarding was allowed . It looked like a big acheivement to succesfully travel in omanair . On reaching chennai airport, again problem started. My name was called in the speaker to report to the desk. When i went there they said that my baggage has reached yesterday itself and there is a procedure to release it (as baggage reached a day earlier before the passenger reached). It took again 2 hours to find baggage as they have put the baggages with other baggages in a separate room and had to fill form and sign documents and to register the same. Once this was done, the same has to be checked by the customs officer and he has to approve it. Finally reached home on 6th july afternoon after a lot of struggle and an unforgettable worst journey with oman air . Now i request for the following:
1. Suitably compensate for all my losses incurred and an assurance from omanair that this would not be repeated henceforth.

I sincerely hope that the reasons for my unforgettable struggle flying with omanair will be attended seriously and my above request will be considered as high priority.
Thankyou.

Regards

senthilnathan
gsm: 00968- [protected]
[protected]@yahoo.Com

I am flying to Istanbul from india. Taken a connecting flight from muscat. At the time of booking the boarding pass, I clearly mentioned to the girl in Bangalore that the seats have to be reclining as I have a back problem. Even after knowing that she booked me seat no 46h

I have a back problem and really upset with this lady who had given me the wrong boarding pass even after requesting her. Is that the way Oman airway train their ticketing people who don't understand what the customer is asking for.

I am disappointed and I pray to god I don't land with a back pain, if I do, then I am surly wrong back a very disappointing mail.

Regards

Sakina Amreliwala
[protected]

In February I booked and paid for business class tickets Adelaide-London return through Helloworld, Port Augusta, South Australia. The booking was with Oman Air, but the Adelaide-Kuala Lumpur sectors outward and return were booked on Malaysian Airlines flights.
The return flight from London to Muscat (WY0102 on 23rd July) was delayed due to technical problems, but Oman Air ground staff in London assured me the connection in Muscat would be made. The flight arrived in Muscat at about 0845 and the connecting flight to Kuala Lumpur (WY0823 scheduled for 0905 departure on 24th July) was still on the ground, but passengers transferring to that flight were not allowed to board. Instead, we were told we would need to catch the next flight - WY0821 at 2050 on the evening of 24th July. This meant my payment of AUD140 for the first night of a three night hotel booking in Kuala Lumpur would be forfeited.
On arrival in Kuala Lumpur on the morning of 25th July, I received an email from the travel agent named above saying that there were now two tickets showing for my onward flight to Adelaide: one was for the flight I had booked, MH139 on 27th July. For some reason, Oman Air had also booked me onto the flight on Wednesday 31st July without my knowledge and without being asked. When I visited the Malaysia Airlines Office in Kuala Lumpur I was told they were unable to confirm my original flight or cancel the new flight as the tickets were issued by Oman Air. At this point I contacted my travel agent who made arrangements with Oman Air on 25th July for me to travel as planned on 27th July.
When I went to check-in at the Malaysia Airlines counter at 5pm on 27th July, I was told that I would need to go to their ticket office at the airport who said I would need to get the ticket number from Oman Air otherwise I could not take my seat. The staff at Malaysia Airlines ticketing eventually contacted Oman Air on my behalf and were told my seat was taken and I would either need to travel in economy on the same flight or travel on the flight on 31st July. By this time it was approaching 8pm and the Oman Air counters were open and I was able to talk with a member of staff who contacted the Muscat Office to see if the issue could be resolved. It could not and I was left with only one option as I needed to be back in Adelaide on the 28th as planned. So, I was forced to downgrade to economy as a result of Oman Air cancelling my ticket on the seat I had booked in business class back in February.
Obviously, I will expect compensation from Oman Air for the difference in ticket price I had paid for and the economy ticket price. I would also like to know what possible reason Oman Air would have to cancel my booking for the 27th and replace the ticket with one for the 31st July.
I am absolutely appalled by the total ineptitude displayed by whoever decided to take this action and by the stress I was subjected to over four hours as I tried to resolve an issue over which I had received no information or consultation.
In view of the comments above, I should be grateful if you could let me know what compensation I can expect for the forfeiture of the payment for the first night of my hotel room when I was not able to stay there, and more importantly for the downgrade to economy class from the business class seat I had purchased.
I will look forward to your reply in the near future.
Regards
David Hankinson

8hrs flight delay

Flight WY 843 OMAN AIR Muscat to Manila
FRIDAY 19JULY 2019

My connecting flight to the Philippines also affected.I already give 7hours allowance to my flight but i failed because Oman Air flight was deleyed for 8 hours. I need to refund my re-booking fee here in my connecting flight in the Philippines.
Please send me a working site or email of your customer service because some of your contacts are not working or its computer answering machine only. And it required to leave the message only.

Dear Sir / Madam,

I am writing this email to you with the reference of behaviour and customer services of your staff at Karachi airport l. Especially the behaviour of station manager is so worst with the customer. He don't know how to deal with the customer in which manner. He is only giving the favours to his own persons. Rest of the customers are useless.

Ex customer of Oman Air - Manchester

I flew with Oman air a month ago from London to Thailand, the first leg (London to Oman) was fine but from Oman to Thailand I was sexually harassed by another passenger and touched on the flight. I went to the back of the plane to seek help from the crew and all they had to say was that they knew the men involved were drunk when they got on the plane. But this didn't stop the crew from serving them huge amounts of alcohol throughout the flight, which made the harassment worse. I asked to move seats to get away but they didn't respond to me and I was left in that situation. After the flight I went straight to the check in desk for Oman air and they said I needed a police report to make a complaint which I got and it's now been 1 month and I've had no replies from my several emails sent and I cant get through to speak to any one on any of the numbers available to me.

Yesterday more than 30 times called oman air city office regarding confirmation of my flight ticket, unfortunately no body can attend a call. Finally one lady attend a call and she disconnect my call without listening me. So I strongly suggest take necessary action against the staff working your office at kozhikode. We are not expect oman air staff behaved like a local company.

Hello
First of all we are greatly disappointed with your oman air line services no customer caring at all .
My parents was travelling from Manchester to Lahore on 25 april 2019 fight was delay with no reason at all no representative ever bother to came to passengers to tell them what was going on. My father is an elderly man and he was on wheel chair so you can imagine how hard it will be us.
Now finally flight took off at 1:00 in the night to Muscat airport .
The oman air line did not bother at all about the passengers again and they were left at the airport for 7:30 mins and to avoid giving them hotel under the international law oman air line put all the passengers like animals to the next flight to Dubai

In Dubai middle of night Oman air line did an other awful job let them wait an other 7 Hours with out any reasons and finally rather then they have to be at Lahore on friday 26 april 2019 they were landed next day 7:30 on Saturday.

Air line reference number is ASKISU booking reference is M5X028 OR M5XO28
MR MUNAWAR SIDDIQUI
MRS RAHAT SULTANA

Send us a written letter why it was delayed and why they been treated like animals why not they been given hotel and why oman air line cause us so much pain and trouble. I ll be used for insurance claim and we ll speak to our solicitors what other actions can be taken against the negligence of Oman Air line so they do not do this again to their Customers.

I have send many emails to this email address what was given by oman air customer service agent after 1 hour hold over the phone with no reply at all

I cant really understand how this airline even still in business having no customer service and no one know what they are doing
very very very very disappointed
thanks

Hello,

I am writing regarding a delayed Oman Air flight.

I had issue while my travel... I had a long waiting hours in Muscat and Dubai.we had to wait around 16 hours In Muscat - 8 hours In Dubai - 8 hours.We had lot of troubles during our journey.I request you to take this complaint serious.

I am seeking compensation under EC Regulation 261/2004 for this flight. The details are as follows:

Name- Singh Navjot
Existing complaint reference:
Flight number: WY0242 (Delhi to Muscat)
Flight number: WY0617 (Muscat to Dubai)
Flight Number : EK 49 (Dubai to Munich)

Departure airport: Delhi
Scheduled departure time: Wed 3/01/18 12:15
Arrival airport: Munich

Number of passengers: 1
Other passenger names:
Singh Tanvir

Based on the above details, I am seeking the fixed compensation as specified in EC 261/2004.

I look forward to a full response to this letter within 14 days.

Mail Address - [protected]@gmail.com
Phone Number - +[protected]

With regards
Navjot

Dear sir/madam please mention this e ticket nmbr [protected] or airline
Pnr: adgkas I issue this ticket on 30mar2019 but airline cancel my segment for duplicate booking pnr... Today my passenger went airport they airport counter persons says your name or not coming in system.. I call ruwi office call center and go airport office on oman then he telling me you complain online I reissue this ticket on oman air office in airport I pay 89 omr rail because pax want travel tonight... Please advice us I want reason why airline camcel my confirm ticket on duplicate bbokin pnr only...

Thanks
Best rgrd abdullah haji umar
[protected]
Al shaheed travel & tours

We have travelled and Oman airlines and 24 May 2019 from Chennai to Muscat by flight number WY0252 with seat numbers. 31 E and 31F
We have forgotten spectacles kept in the front pouch and proceeded to Paris by flight no. WY0131
Details. Kondapalli venkatasuryarao
Vemana Rukmini
WY0252. Seat no's. 31E and 31 F.
I will be going back via Muscat on 31/05/2019
Kindly look in to the matter and send me the item if it is found in the lost and found section.

My mail I'd. [protected]@gmail.com
Permanent address. Dr. K.v. Suryarao
1-43-41/. Surya Nursing home. Tagarapuvalsa
Visakhapatnam/ Andhra Pradesh / India.
Pin code. 531162.

I booked a flight on 23.5.2019 for my family to travel from DXB-CCJ 25.7.2019.
The reservation code is QHYTKD
The ticket charges shown by the pdf sent by you is Aed 1750.
But I have lost Aed 1830 from my crefit card.
Kindly let me know why an excess amountis deducted?
I have not taken any extra services like insurance, baggage etc..
Awaiting an early and prompt response.

I have travelled from cozhikode (Kerala, India) on 4th of April 2019 to London in the morning flight. My baggage weight was fine. I was with my wife and son. The counter staff not told me that my baggage weight was over. Everything was fine on my travel day. I met one of my village person who is working for Oman airlines under BADRA company. I shake hand him and spoke to him about 3mints. Also told him to request to give us all seat together with my family. He spoke to the counter staff and told that we can do that in the plane as flight was not too busy. Now My friend, Mohammed Haris has lost his job. He said to me the counter person has send my baggage 6kg over and found by one of the senior staff. He was about to loose his job, that time he blamed on my friend that he told to send over weight.because of that reason he lost his job. Some of the reason I would like to point out to Oman airline that when I was checking my friend was not there near the counter and he doesn't even that Ian travelling. I didn't meet him at all during this trip to Kerala and I don't have no contact with him. When he asked by manager that is he told the counter staff to send send my baggage over, he said NO, that time other senior staff and manager told him if you say "YES" we will give job here otherwise he will loose his job. Then he has to sign one paper he has done the mistake and apologise even though he hasn't done. The people in the Oman airelnes played drama and lost that poor boy job. I am very upset and me and family regular customer of Oman airlines. I am requesting Oman Airline to enquire the incident and find a solution for this issues. You can check CCTV camera what happened and find out the lie story. Because I travelled your airline, someone lost his job make me very upsetting . Could you please try to take him back to work. This is humble request. If I bring a over load baggage, the counter staff should tell me, without any notification some loosing his job?. Iam looking forward to hear from you. My details are following
Name: Aboobacker Melepatt
Email Id: [protected]@yahoo.co.uk
The staff who lost his job name : Mohammed haris
Flight No: Wy298 8.30am

Full details of the booking are as follows:

Mr marius ranasinghe - loc - wgqwkw - tkt no [protected]

Mrs shyamalie ranasinghe - loc - jaqgcn - tkt no [protected]

Bookings were done through the following agent
Dash goonawardena | director

Paradise travel & tours ltd

Cid:image001. [protected]@01d1156e.63bad6f0

Email : dash@paradisetravels.co.uk

General line : +44 (0) 208 166 5050

Mobile : +44 (0) 788 760 8553

Fax : +44 (0) 20 8166 5100

Website : www.paradisevacations.co.uk

Alperton house, bridgewater road, wembley, middlesex, ha0 1eh

Who indicated that full refund is possible under current circumstances (uk fco travel advisory) which prevented mr ranasinghe travelling there for a wedding on the 4th of may 2019. Mrs ranasinghe was to follow him a few weeks later for another important event which has now been cancelled.
Accordingly, we are not intending to travel to colombo in the near future.
Also we do not plan to travel to any of your other 50 destinations worldwide.

We have cancelled our tickets through our agent.

We are now asking for a full refund from the agent.

Agent in return is informing us that oman air is refusing to adhere to our request (although all other airlines are making full refund to customers under these current circumstances)

Please look into this and investigate the matter and make arrangements for the airline/agent to make the full refund as requested.

The unnecessary stress we have been put under is extremely unfair, accordingly, we have no choice other than seeking advice from caa/citizen advice bureau in the uk should you fail to act on this complaint immediately.

Look forward to hearing a favorable reply from you.

Kind regards

Mr marius ranasinghe and mrs ranasinghe
[protected]
Marius. [protected]@gmail.com

I have cancelled my flight two days prior it's departure by submitting the cancellation form - guided by the call centre in Oman.

I had several calls, several visits to the Oman airlines office in Abu Dhabi (as per the guidance of the call centre who seems to be confused about your own procedures)

I have sent 5 reminders to the e-mail and I always get a reference number for each reminder - such as: request id ##RE-17086##

Can I at least have an answer on the status of my refund ticket ?

My booking reference is:

Dear Nasr Abdul Rahman,

This is an acknowledgement mail for your refund request. Your request has been created with id 17086. The title of the request is : Re: OmanAir.com Refund Request Submission - Agwzjx .

We will get back to you for any further clarifications or confirmation required.. Reply should be including our original text and ticket number. This will help us to deal with your inquiry much faster. Thank you very much for your co-operation.

Regards,

Refund Team-
Email:[protected]@omanair.com

Dear Sir,

I regretfully inform you that my family while coming back from Amman to Abu Dhabi struggled from your Station Manager, named Sobhi, as he did not allow my 12.5 boy to join the rest of the family (my wife, 17 year boy and my 1 year infant) and had to keep my boy stay in Amman and miss the flight. My son has a valid residence visa in Abu Dhabi but unfortunately it was in his old passport, however, he left Abu Dhabi easily through e-gate and process was smooth.

At the counter in Amman while check-in, Sobhi did not allow my son to join the family and insisted strongly to bring the passport which has the residence visa stamp. I tried showing Sobhi the visa page copy through the phone as I sent it through WhatsApp but he totally refused.

There was no sense of humanity from your staff for a 12.5 boy and my wife who was crying heavily and had to spend back a horrible time worried about the boy who had to travel back by Bus and stay overnight with friends house at night time. Again your staff Sobhi was out of humanity sense.

I had to spend around AED 5, 900/- to buy tickets foe myself and my 12.5 year boy and travel next day morning to Amman and return the same day to Abu Dhabi. It was really hectic timings and family overall stress and tension.

Also, we lost the return ticket value because of your helpless station manager (Sobhi).

I sincerely request you to take necessary action towards his unprofessional attitude towards helping and assisting Oman Airways passengers and clients.

Also, request you to please compensate me towards this un-necessary expenses that I have incurred.

Regards,

Mohammad Abdel Fattah
[protected]