Old Republic Home Protection review: 45+ minutes on hold with no support

Very disappointed with the customer service experience. I spent over 45 minutes on hold trying to speak with someone about an existing home warranty claim and was never able to reach a representative.

I also sent multiple emails requesting assistance because I had new information from a licensed contractor regarding my claim, but I received no response while trying to resolve an active issue.

I understand claims can take time, but customers should not have to wait on hold for nearly an hour without being able to speak to someone or receive timely communication. When you're dealing with a home repair that's causing water damage, responsive customer service is essential.

I hope the company improves its communication and customer support so other homeowners don't have the same experience.

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