The complaint has been investigated and
resolved to the customer's satisfactionResolved Old Navy — check payment
resolved to the customer's satisfaction
I was to buy a purchase for 243.00. I asked to pay in a split payment. The clerk says OK. I wrote the first check for $143. She took it, then requested the 2nd check for $100. This check didnt go thru. She then says, we dont take split payment so youll have to write the check for the whole amount. I did, and that check was denied. I became embarrassed because I knew I had money in both of my accounts. She gave me back all three checks and I told her I would return with the cash money. Instead, I came home to get online to check my account. I couldnt believe it. The check for 143. had cleared my account and was showing up on my banks ledger. I immediately called the Old Navy manager, who assured me the charges would fall off before 12am. The next day, I checked and it the charge was still there. I called my bank and we did a three way call to Old Navy, which said that it was a mistake, but meanwhile I could not have my 143 back until after 15 business days. I couldnt believe this and this info came directly from Old Navy Headquarters. So, I have no clothes and no money. Any suggestions on what I can do-not to mention that this did throw off my checking account, because I did not expect for them to take money from a cancelled transaction. Thanks for any help. Mia in GA
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