OJ Commerce
Reviews and Complaints

I must say, I had a terrible experience with OJCommerce. I ordered the Naomi Home Brisbane Glider for my baby on the way, which cost me $140. When I put it together, my husband who is 6'0 and 185lbs, couldn't fit in the chair. It was too narrow for him to sit in and his head was about 5 inches too tall. We found it amusing and decided to return it. But, little did we know that this would be the start of a NIGHTMARE.

We contacted the company, and after a week, we received a response that we could return the product. However, we were informed that we would have to pay for the return shipping, which ultimately cost us $117.00. On top of that, we were charged a 20% restocking fee, and we wouldn't be reimbursed for the previous shipping or taxes. In other words, to return the product, we had to pay an ADDITIONAL $117.00, and we wouldn't be reimbursed the full amount.

I did some research and found out that this company is NOT Naomi Home Products, but a 3rd party called OJ Commerce. It's a company that scams people out of their money. After many emails and a day on the phone, Amazon came to the rescue and helped reimburse us for the return shipping costs. I order a lot from Amazon Prime, and I have to say this is the WORST experience I have ever had with a 3rd party company. PLEASE, save yourself time and money and DO NOT ORDER THIS PRODUCT!

I was extremely disappointed with the service provided by OJCommerce. It's a shame that they would charge such a high amount for return shipping and restocking fees. It's not fair to the customers who trusted them and purchased their products. I hope that they will change their policies and improve their customer service in the future. Until then, I will not be ordering from them again.

I recently had an experience with OJ Commerce that left me feeling frustrated and disappointed. I had ordered a Carson fireplace TV console through Walmart.com, but was surprised to find out that it was coming from OJ Commerce. At first, everything seemed to be going smoothly - they weren't allowed to charge my card until the item had shipped, and it was marked as shipped just two days after I placed the order on September 20th.

However, things quickly went downhill from there. The item was supposed to be delivered on September 23rd, but when I checked the tracking number, it showed that it hadn't even been picked up from OJ Commerce yet. After calling them, I was told that they had created a shipping label but marked it as "hold," and that it should be shipped out that day. But when Monday the 26th rolled around and it still hadn't been shipped, I called again.

This time, I was told that FedEx had picked it up on the 23rd - but after spending most of the day on the phone with both FedEx and OJ Commerce, I finally told them to refund my money. And wouldn't you know it, just 15 minutes after I did that, they suddenly decided to ship it out. By that point, though, I had already started looking for a different TV console, and I told them that I no longer wanted any items from them if this was how they conducted business.

But instead of trying to make things right, they accused me of changing my mind too much and said they weren't going to do anything about it. It was a frustrating experience, and it left me feeling like OJ Commerce doesn't really care about its customers. I wouldn't recommend them to anyone based on my experience.

This is my first time writing a negative review, but I just had to share my experience with OJCommerce. I ordered a big wall mirror from their website, but unfortunately, it arrived damaged beyond repair. When my husband and I moved the box, we could hear the shattered glass moving around inside. I immediately emailed the company to let them know and asked for an exchange. However, their response was disappointing. They told me that I would have to dispose of the mirror myself. This was a heavy box filled with glass, and it would cost over $100 to dispose of it properly. I asked them to send me a UPS label to return the product, but they refused to help with the cost of disposing of it.

It seems like this is a common issue with OJCommerce, as I have read similar reviews from other customers. They are well aware of the cost to dispose of or return a heavy box, but they refuse to offer any help. It's frustrating that they won't take responsibility for their damaged product and the burden of disposing of it.

I will be sticking with Amazon from now on, where I know that if anything goes wrong, they will resolve it immediately. Amazon understands that it's not fair for customers to pay for a product they haven't received or that arrived damaged. OJCommerce should take a page out of Amazon's book and do the right thing by their customers.

I recently made a purchase from OJ Commerce, an online retailer that sells a variety of products. I decided to buy some stereo equipment from them through Amazon, thinking that it would be a safe bet. Unfortunately, my experience with OJ Commerce was far from satisfactory.

Before making my purchase, I had a few questions about the product's specifications. I reached out to OJ Commerce through Amazon, but they never responded to my inquiries. Despite this, I decided to go ahead and order the product anyway, as I was able to find the information I needed elsewhere.

When the product arrived, I was immediately disappointed. The box looked like it had been through a lot - it was dented and scratched, and it looked like it had been dropped multiple times. I was hesitant to even try setting up the equipment, as I was worried that it might not work properly due to the rough handling it had clearly received. Sure enough, when I opened the box, I could hear something rattling around inside.

I decided to request a refund from OJ Commerce, but they refused to give me one. Instead, they said that they would only offer an exchange - but only if I provided photos of the damage. I sent them photos of the damaged box, but they demanded that I provide photos of any visible damage to the actual product. This seemed impossible to me, as the damage was clearly internal and not visible from the outside.

To make matters worse, OJ Commerce informed me that I would have to pay a 30% "restocking" fee if I wanted to return the product for a refund. I asked for clarification on this fee, as well as any other charges that might apply. I also requested that if any damage was found or claimed by OJ Commerce, I would receive a full refund (minus the restocking fee) since I didn't want to be blamed for any preexisting damage. However, OJ Commerce simply stopped responding to my messages at this point.

Overall, I was extremely disappointed with my experience with OJ Commerce. They were unresponsive to my questions before I made my purchase, and they were unwilling to offer a refund when the product arrived damaged. Their insistence on a restocking fee and their lack of communication only added to my frustration. I would not recommend OJ Commerce to anyone, and I will not be doing business with them again in the future.

I recently bought a futon from OJCommerce and I was pretty disappointed with my purchase. First of all, the color was completely wrong - I ordered grey and got brown instead. But that wasn't even the worst part. The futon was also defective and wouldn't lay flat like it was supposed to. The arms wouldn't even fold down properly!

When I tried to return the futon, they asked me to send a picture of it. I don't really understand how a picture would prove that it was defective, but I sent one anyway. Then they hit me with a bunch of conditions for the return. Apparently, I would have to pay a 20% restocking fee, even though the item was clearly defective. And if I had assembled it at all, I wouldn't be able to return it.

I mean, how else was I supposed to know it was broken if I didn't assemble it? It's not like I could tell just by looking at the box. It's pretty frustrating that they're trying to make it seem like it's my fault that the futon was defective.

To make matters worse, the materials used to make the futon were really cheap and the couch was stiff and uncomfortable. Definitely not worth the price I paid for it. I feel like I got scammed, to be honest.

Overall, I would not recommend buying from OJCommerce. The return policy is ridiculous and the quality of the products is subpar. Save yourself the hassle and shop somewhere else.

I recently had an experience with OJCommerce that left me feeling frustrated and disappointed. I had ordered a platform bed frame from them through another website, but when the box arrived, it was damaged from shipping. Despite the damage, my partner and I attempted to put the bed together, but we quickly ran into a number of issues.

Firstly, the legs didn't fit flush to the frame, leaving a 1/4 inch gap on all of them. This meant that we couldn't secure the legs tightly, which caused the bed to "bow" out once we put the mattress on it. Secondly, the middle support bar couldn't be secured because the screws weren't long enough, and the legs were 2 inches shorter than the rest of the bed. This caused the bed to cave in the middle once the mattress was on it, which only added to the legs bowing out.

After realizing that the bed couldn't hold a person, we took it apart and packed it up using excessive packing tape and duct tape because the box was so damaged. We then contacted OJCommerce to initiate a return, but we were shocked to learn that we would have to pay to ship it back (even though it was shipped to us for free) and we would be charged a 50% restocking fee because we attempted to assemble it. This was frustrating, especially considering that the box weighed 65lbs and return shipping was going to cost as much as the bed itself.

To make matters worse, OJCommerce then told us that we needed to reopen the box and assemble the bed again, and send them pictures of the issues. This was simply not possible, as we had already packed it up and it was sitting in my SUV because it was too heavy to carry upstairs to my 3rd floor apartment again.

Overall, I was extremely disappointed with the customer service I received from OJCommerce. They were unhelpful and unwilling to work with us to resolve the issue, and their return policy was unreasonable. I would not recommend this company to anyone looking to purchase furniture online.

This company is not good at all! I had a terrible experience with them and I don't want anyone else to go through the same thing. I bought a $700 "PRINCESS DOLL HOUSE BUNK BED" bedroom set for my daughter, but they sent me the wrong tracking number and delivered it to California instead of Texas. When I finally got my bedroom set, it was completely different from what I ordered. It was a boys "RANCH" standard wood bunk bed. I tried to call them immediately, but they were closed until Monday and it was Friday. When I finally got through to someone, they wouldn't give me straight answers and refused to provide me with a direct number or voicemail to speak to a manager. I've sent emails and left messages, but a manager refuses to contact me back. I've asked for return labels, but they keep saying that it's a 24 to 48 hour process to submit those kinds of requests. Now they're saying that the listing I bought my little girl's bed from was "LISTED IN ERROR" and if I still want that bedroom set, I have to pay an extra $435.00 dollars! This company is terrible! Don't waste your time with them because no matter how bad you want to speak to someone in charge, it won't happen!

I gotta say, OJcommerce is a real disappointment. I was on the hunt for a futon and stumbled upon the Kodiak futon and frame on Amazon. It had over 90 five-star reviews, so I thought it was a safe bet. Boy, was I wrong. I shelled out $557 for the futon and another $150 for a professional carpenter to put it together because some folks said it took them four hours to assemble.

The first night I slept on it, I woke up in tears from the pain. I couldn't believe it. I'm a young woman with no history of back pain, but this futon was killing me. I thought maybe it was a fluke, so I gave it another shot. Nope, same excruciating pain. I even tried adding a $200 mattress topper, but that didn't help either. The coils in the mattress dug into my body, and the frame only had support in the middle, causing the sides of the mattress to sag. The design was all wrong.

After five days of agony, I decided to return it. But when I reached out to Amazon, I got an email from OJCOMMERCE saying they don't accept returns for assembled pieces. How am I supposed to know if the futon is any good without assembling it? And now I'm out $350 on top of the initial cost of the futon.

I wouldn't recommend buying anything from OJcommerce. I wish I had done my research on the company before making my purchase. I trusted Amazon and their reviews, but it looks like I'm the one who's going to suffer for it. Not only am I in pain, but I have to figure out how to get rid of this piece of junk and buy a new mattress.

I recently made a purchase from OJ Commerce and unfortunately, the item arrived damaged. I reached out to their customer service team and they promptly sent me a replacement. However, to my dismay, the second item also arrived broken. I contacted them again to inquire about the delivery company picking up the damaged product, but they said they needed to check with the company and would get back to me.

After some time, they sent me a third table which finally arrived in good condition. The tables were quite heavy, weighing 200lbs each, and since I don't have a car, I had difficulty disposing of the damaged items. When I contacted OJ Commerce about this, they told me that since the third table arrived in good condition, they had fulfilled their part of the deal and it was up to me to dispose of the damaged items.

I was disappointed with their response, especially since I had paid $587 for the table. I was quoted $400 by a Tasker to dispose of both damaged items, which I felt was unfair since it was almost the same price as the table itself. When I brought this up with OJ Commerce, they didn't seem to care and blamed me for not accepting a refund instead of a replacement. It's worth noting that they charge a 30% restocking fee if you choose to return an item.

Overall, my experience with OJ Commerce was quite frustrating and not worth the headache. They don't seem to take responsibility for any negative experiences their customers have and their customer service could use some improvement. If you look at their reviews online, you'll see that they have very few positive ones, which is a clear indication of how poorly they treat their customers. I hope this review helps others avoid the stress and disappointment I experienced.

So, I was looking for a new couch and stumbled upon OJCommerce's website. I found a couch that I really liked and decided to call to see if it was in stock. The person on the phone told me that it was, so I went ahead and placed my order on a Monday. They took my payment right away, which I thought was a bit odd, but I didn't think too much of it.

Later that day, I called to confirm my order and was told that it would ship by no later than Thursday. Thursday came and went, and I didn't receive a shipping notification, so I called again on Friday. This time, I was told that my order needed approval from the manager because they couldn't find a shipping service. They asked for my phone number and said they would call me back. I never received a callback, so I kept calling them. It was really frustrating because it seemed like a small company and they didn't always answer the phone.

Since I couldn't get a hold of them, I decided to try emailing them. Unfortunately, no one ever replied back. Hours later, I received an email stating that my order was cancelled. I was so disappointed and frustrated. I tried calling them again, but this time from my husband's phone, and they answered right away! It was clear that they had blocked my number.

The customer service was really rude and unprofessional. They claim to offer "free shipping," but I'm starting to think that if they can't get a good deal on shipping, they will cancel the order, which is what they did to me! They shouldn't take people's money before actually shipping the item. It was just a really bad experience and a waste of time. The worst part was that customer service was non-existent. It was a nightmare dealing with this company. I would not recommend purchasing through them.

On 7/24/2020 I ordered 2 nitestands under order #88281765 also chest of drawers under #88281763. Delivery was scheduled for 7/30/2020. Only 1 nitestand was delivered. The chest of drawers was delivered with damage to box and chest itself. On7/31/2020 I called listed customer service number 954-519-2555. Automated phone service placed me on hold for over 1 hour. I tried 4 different departments with no better results. I also e mailed company to report problems without a reply.

I called to ask about a couch and asked if it was in stock. I was told it was, so I placed the order on a Monday. My payment was deducted from my bank account right away. I called later that day to confirm the order and they said it would ship by no later than Thursday. Thursday comes around and I didn't receive a shipping notification so I called again on Friday. I was told my order needed an approval from the manager because they could not find a shipping service and that they would call me back and asked for my phone number. I never received a callback so I kept calling them. It was impossible to get a hold of someone. It seems like it is a very small company and they do not always answer the phone. Since I could not get a hold of them, I also tried emailing them. No one ever replied back. Then hours later I receive an email stating my order was cancelled. I then tried calling again through a different phone because I had a feeling maybe my number got blocked. Sure enough, when I called from a different number they answered right away! Customer service is rude and unprofessional! They claim to offer "free shipping". However, I am thinking that if they can't get a good deal on shipping they will cancel the order, which is what they did to me! They shouldn't take people's money before actually shipping the item! They took my money right away before they were completely sure that they could ship it out. It was just a really bad experience and a waste of time! Customer service is non-existent. It was a nightmare dealing with this company. Do not purchase through them!

The circular band fastened to the underneath side of the table top is broken in two ways. I am worried that it may make the table structurally unsound. I am attaching photos. The piece placed on the outside of the band where two pieces meet is cracked from top to bottom and all the way through. The wedge piece connecting table top and the circular band under the table top has the side broken off exposing the screws. The piece that was broken off is in the third picture. The whole table top/w underneath band probably needs to be replaced.

Bought a twin bed w/trundlefor $80. Seen another on Ebay for $128 so I knew the price seemed cheap so I e-mailed company and asked if there was a mis-print. The guy from OJCommerce said price was right and order if I wanted to. 5 days later get a message from Ebay saying order was cancelled and their putting money back on my credit card. Price was a misprint and OJCOmmerce could care less. Very unprofessional company. Called and spoke to a rep from the company who was like too bad for you attitude. Don't waste your time with this joke of a company.

I ordered lamps from this company through Amazon. They were delivered on 8/15/18. On 9/3/2018 I notified them I needed to return them. I was given a return authorization # on 9/5/2018. followed all the return instructions exactly, and the lamps were confirmed returned by UPS on 9/11/2018m well withing the 30 day window. I still have not received a refund, and no one is returning my e-mails. Also, it is impossible to get someone on the phone at this company. Every number and extension goes straight to voice mail. Amazon can't help because the 30 day window for them to help has now passed. Still waiting to hear from OJ Commerce. ...

I placed an order on 8/11/2018 through Amazon for a crib mattress and approximately 2hrs later I requested to cancel the order. I got a notice on Amazon that they were attempting to submit the cancellation and that an email would be sent when completed.
Today (8/13/2018), I got an alert from Amazon that the order for the crib mattress was shipped out and they gave a FedEx tracking number. I immediately called Amazon's customer service who informed me that they received my cancellation request but the note from the seller OJ Commerce indicated that it could not be cancelled. Really? After 2hrs of placing my order which was still in a "pending" state? The rep from Amazon was very friendly and helpful and asked me to hold on the line while she connected with the merchant. When she came back on the phone, she informed me that she had a rep from OJ Commerce on the line to assist me. The rep then proceeded to advise me that as per their policy, she could not cancel the order and that they never received my request to cancel the order so the mattress was shipped out and would arrive on 8/16/2018. I asked her how come they could receive my order so quickly but give me such a hassle to cancel after 2hrs of placing the order. She answered with "I understand that you are frustrated but that is only because I am telling you things you do not want to hear." Was I hearing her correct?
I requested to speak to someone above her - a Manager or Supervisor - to which she quickly agreed and placed me on hold for 2-3 minutes. She came back on the line and told me that she was transferring me and I was connected to a woman who did not introduce herself at all. She was blunt and said "OJ Commerce, can I help you?" I asked her if she was a Manager/Supervisor and she replied in a rough tone with "May I help you?" I repeated my question, explaining that I requested a Manager/Supervisor since the rep who transferred me was rude to me. She negated to acknowledge that the rep was rude but instead said that she answered me the first time and what was it exactly I needed.
I went over my entire scenario with this self-identified person in authority only to be told that as per their policy, the order was already processed and they never received my cancellation request. Also, they do not work on Saturdays so if I requested to cancel the order, I need to discuss that with Amazon since I placed the order through them. She also said that any refunds to be granted would come from Amazon. Luckily, the Amazon rep was standing by and hearing all of the atrocities being meted out to me by the rep and now the person in authority. She intervened and advised the rep from OJ Commerce that Amazon would not be able to give a refund once the merchant receives and fulfills the order; only items fulfilled by Amazon can be refunded by Amazon.
The person of authority from OJ Commerce then started arguing with the Amazon rep saying that she explained the policy to me already and there is not going to be a different answer no matter whom I spoke to at OJ Commerce. She then addressed me, saying that I can refuse the item when it gets delivered but then I would be responsible for return shipping AND a 20% restocking fee.
The 2 reps at OJ Commerce were extremely rude and outright inconsiderate, hiding behind a disgusting policy that should be waived, given the circumstance.
My order was placed and cancelled within 2hrs on a Saturday. They were able to accept my order on the Saturday but not accept my cancellation on that very Saturday? That is the most absurd thing I have ever heard of.
So now, this company expects me to pay for an item I did not want, refuse it and return it to their warehouse, pay for returning the item, pay for restocking the item and all the monies paid to end up without an item in the end.
This was not even Amazon's fault and the rep offered to contact FedEx on my behalf and intercept the package. OJ Commerce refused to contact their logistics team even though the item was not shipped out.

We purchased a Square Table Set With 4 Ladder Back Metal Chairs, item # HDBF1013-GG and were promised that the set would be shipped within one or two business days.
In fact, we waited for more than 3 weeks before they eventually shipped the order. Needless to say, there was no reason for this. Even customer service said it to us.
But the worst thing is that the delivery took forever.
So we got our table set 6 weeks later. I am extremely disappointed...

We had the same experience that Trina470, Bradley Smith, Eric and Ebony had with OJ Commerce on the Walmart website.

Just before leaving home to take advantage of a local retailer's (Best Buy) pricing on new televisions (we need 3), I decided to check Walmart's pricing when I found a great price on a similar set.

I ordered 2 and paid for them with a credit card. When I tried to order a 3rd, the order was cancelled due to "Out of Stock, This item no longer Available". Well I was disappointed, but, decided not to go to Best Buy since I already bought 2. I had to feed my child so I ended my online shopping at that time.

About an hour later, I again was online to find a 3rd TV to purchase when what should I find but the same TV on sale again! OMG I thought, it was not a typo, they are selling at this price so I ordered a 3rd and paid for it with a credit card again!

To make a long story short, sometime overnight, I received multiple emails from OJ Commerce:
Dear __________,
OJ Commerce appreciates your business and realizes how disheartening it can be when something you want doesn't arrive in a timely fashion.
We regret to inform you that your order cannot be shipped. The item(s) listed below are now cancelled and we've processed a full refund.
We sincerely apologize for any inconvenience this may have caused.
Order # __________________
Item Cancelled: 1) - SAMTV UN75J6300AF - 75 In. 1080p LED Smart HDTV
Refund Amount: $________
Best Regards,
OJCommerce Loyalty Team

Really? Best Regards from the "OJCommerce Loyalty Team"?

What compounded this issue and added fuel to the fire was that they then lied to Walmart by informing Walmart the order was cancelled due to: "CustomerChangedMind".

A series of emails received from Walmart indicate the TVs were shipped and then that the orders were cancelled due to "CustomerChangedMind". I am guessing that OJ Commerce lied to Walmart in order to circumvent Walmart's Code of Conduct with respect to sales through their website.

Walmart clearly states that sales cannot be cancelled once placed, and, if a customer wishes to do so they must return the item after receiving it.

I checked the status of the payments/credits to my credit card and note that the payment were sent to Walmart by the credit card company and no credits have been issued. In the emails received from Walmart, it states that up to TWO billing cycles may pass before the credit shows up?

So, who exactly is holding on this these funds that we are without?

We intend to follow up on this issue with Walmart Customer Service, the Better Business Bureau, FL & MN State Attorney General Office (Consumer Affairs & Fraud Division), Interstate Commerce Commission, Federal Trade Commission, Federal Communications Commission (internet use in fraud).

I've purchased a sofa from this company OJCommerce via Amazon. They took my money very fast and promised my order will get shipped within two days. But when I checked on my order two days later it was still not shipped! I contacted customer service to ask if everything was fine and they assured me it was.
Weeks passed and there was no sign of my order and even now I have no idea where it is and what happened to it. I never received my sofa and these scammers stopped replying to my messages!