The complaint has been investigated and
resolved to the customer's satisfactionResolved Off Lease Only — I would not recommend buying from them
resolved to the customer's satisfaction
Be very careful/cautious before purchasing from this dealership. Yes, these are luxurious cars at fabulous prices BUT follow the old wise tale, ”if it sounds too good to be true it probably is.” I purchased my vehicle from here only 3 weeks ago since then I have had it in the shop a total of 4 times!!!
When I test drove the car it was a dream, I even brought it to a mechanic just to give me the additional thumbs-up before I purchased it. Plus, the CarFax report was clean, everything looked great! All was well and I thought I made out with a great car for a great deal. Sounds great, huh? Nope, think again! Not even 24 hours after I had the vehicle 4 lights on the dash came on…I brought it to the actual dealership (not Off Lease Only, but the actual manufacture) I figured they should know the car better than anyone. Come to find out, a few cords were disconnected causing the ABS to be turned off, when the mechanic connected them the ABS it started making loud noises, getting jammed, etc. – come to find out, the ABS activator ($2, 700) was destroyed. Also, 1 engine mount needed to be replaced ($370) as well as some other minor things like a few belts ($160), AC Filter ($35) and not to mention a nail in the tire ($20). I brought it to 3 other mechanics that all recommended the same repairs. Also, 1 mechanic noticed that the cars vin # didn’t even match the hood, he said that my car had to have been in an accident, which means it was hidden on the CarFax.
I called Off Lease Only shortly after finding out all of these issues and spoke with my sales representative. He advised me they wouldn’t pay for any of the repairs but I could trade my car into them but he warned me they wouldn’t buy it back from me for nearly the same price. They offered no help/assistance even after they knowingly sold me a defected vehicle with all of these issues - they got their money and that’s all that matters to them, the customer is the last of their worries.
On that note, I work extremely hard for the things I have in my life and this entire experience has had me and my family’s world turned completely upside down. Getting a car is supposed to be a great, exciting thing…I haven’t even made my 1st car payment and I’ve already had to pay $3, 285 out of pocket just to have a decent, running vehicle. Be very careful, even though I don’t know you, I am hoping my story can help you - I would NOT recommend buying from here!
The complaint has been investigated and resolved to the customer's satisfaction.