Octapharma Plasma’s earns a 2.1-star rating from 7 reviews and 14 complaints, showing that the majority of donors are somewhat dissatisfied with donation experience.
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Great employee Molly
Went into today after not having donated in a couple years. Went through the process which took about 2 hours for the physical etc. as a new donor. Got sat immediately with Molly. She was so polite, kind, and tentative. Would recommend this location to anyone!
Very kind staff
I went to Octapharma for the first time and my Medical Screener Dazya was extremely kind and efficient! She led me through the process clearly. Another person who made my experience positive was Nurse Khyana. She conducted my physical exam and was quick and thorough.
If you have faith the size of a Mustard seed You can Move mountains. Get it Faith!
When I come here I prefer Faith to stick me because she is the best at what She does And I never have a problem. And also Not only is her apearsnce beautiful She is gorgeous on the inside A wonderful human being she makes me look forward to the next visit. I absolutely love her she's great!
Awesome
This place is great! Everyone is very nice and helpful and they make you feel comfortable. I had Meredith as a sticker the first time I was here and she was very personable and nice. Amber is also great as I have dealt with her several times. Overall awesome experience. I recommend this place highly if donating plasma!
Awesome experience
Octapharma plasma is very friendly and professional. I have PTSD from an assault and they are extremely patient and understanding as well as respectful of my needs especially when prescreening. I have white noise syndrome and have to wear ear plugs when screening. They work with me as best as they can toske both the prescreening and donating process as comfortable and easygoing as possible. I appreciate their empathy and compassion.
I had an amazing experience!
Hi my name is Leah Villalobos and I donate plasma for extra cash on the side and when I went to Csl plasma no one was able to stick me, and I thought it was my fault maybe my veins weren't capable, and I wouldnt be able to help save lives, however, that couldn't be further away from the truth because when I went to Octapharma it was no issues! Everything from initial registration to the complete donation was very Swift and it was a smooth process, and YDALI who is the supervisor over donation Department she is absolutely amazing her personality is so bubbly and nurturing she took all my fears away and she is a sticking expert! YDALI WAS ABLE TO DO ANY ARM WITHOUT ANY PROBLEMS, AND Steve was also a great screener he had conversation that made me feel naturally comfortable. The staff in general was amazing.
Unfair business practice and retaliation
I've been donating for a couple of months and started to pick up the extra cash no it goes against my religious beliefs to give out my bodily fluids to scientists to play with. But because of the economy because of my economic standing unfortunately I have to donate. All because I noticed a discrepancy in the system that a donor who came in 5 to 10 minutes after me got to be seen before me and this happened on multiple occasions. So I decided to bring it to corpus attention calling the customer service line and doing the complaints. I was promised to follow it by corporate within 24 hours and because a week has lapsed I decided when I go into donating to ask the attending director. That individual gave me the death stare so I decided to complain against him however upon my return to donate I was no longer able to donate. Major coincidence I think not America is unfairly dealing with their consumers and customers and because they haven't been sued they think it's okay to do while I'm here to tell you I will fight for what was done to me cuz now I was not able to pay my phone bill so regardless while Wolfgang Marjorie gets to make $600,000 and you're a German billionaire and in America on land that was stolen for my ancestors making make sense.
Octapharma Plasma Complaints 14
Terre Haute, Indiana Location Disaster
I've been donating for years here. I came in today at the Terre Haute, Indiana location. Everything began as normal. Then there was a high pressure alarm I'd never seen. The attendant tried adjusting the needle, blood spattered on both of us but it began flowing again. Then a second time. This time she couldnt get it resolved. Second, senior attendant came over to adjust the needle and actually made it worse, so bad that I was in immediate pain. She simply taped it back in place, told the other attendant to switch arms and just left me there in pain. First attendant stuck second arm and things began moving again. Half way through I get a no flow alarm. The attendant tries to resolve, unsuccessfully. She asks for help from second, senior attendant to no avail. Eventually this evolves to another high pressure alarm. First again asks second for help. Second makes no effort to come over and instead tells her that's it, to stop and give me saline and I'm finished. First has issues with equipment and asked for direction. Second yells something from across the room. It doesn't work. Finally first crips my line, blood still in the line and without me receiving any saline, removes the needle and wraps me up. They tell me to drink a gallon of water the night before next time, as if this were entirely my fault. Second then proceeds to direct first to only give me half pay.
In all my time donating, I've never had an issue like this, but I've also never had a service issue like this either. My left arm is wrecked. It feels like second went in and through my vein. There was tremendous pain involved today that no one attempted to even apologize for or immediately resolve. I had blood all over both arms. My right arm is now bandaged up as well. Either the equipment malfunctioned or there was operator error involved to where I didn't even receive saline back into my system. Then they imply basically that this entire thing is my fault. All this in addition to my time, and my compensation is now being docked by 50%. I don't think this is okay. Particularly as loyal as I have been to this company.
Donors should never be made to feel this way when it's their body they're giving up.
Iced Cold and Poorly Trained
This is a warning for those donors or perspective donors of the Jacksboro Highway location of Octapharma Plasma. Beware of Katie and Management's lack of empathy and ability to take responsibility for their poor training of employees such as Katie. Friday night I went to this location to Donate. Katie put the Needle in the wrong direction of the vein in my right arm and when she did this it created swelling and pain from the elbow down to my wrist. In other words my vein was going left and right and she put the needle up and down. When she came over to remove the needle and seen the pain and swelling that was beginning to form... She proceeded to tell me that everything was caused by the machine but she also told me that my veins was going left to right and nothing normal up up and down for some reason. But if she was trained properly she would have known that or at least she would know which direction to insert the needle. She would not let me take the ice pack home as I told her it would take me a couple hours to get home but that didn't seem to matter if she said it was company policy that no one can leave with the ice packs. Over the weekend they are proceeded to discolor swell and be painful. I was still agitated for a response and lack of concern of everyone especially after a phone call to one of the nurses and all she wanted to know is if I could come in and she could take it make notes on the arm. I told her I don't drive and that I asked her for a fax number and she refused to give me one. So I found the fax number online to corporate and faxed over a bunch of pictures that I take it of the arm and elbow area what the brief email of what transpired with me and Katie as well as management that night. At a local hospital near my home. The ER doctor performed an ultrasound and confirmed that my brain had been severed by the needle which Katie had inserted as well as the fact that she also went too deep into the arm creating even more I have a problem regarding bruising and discoloration. I was told that I cannot donate if I choose to go back for at least another 6 weeks and that the discoloration will go down to my fingers before it's no longer visual. Today I went to Jacksboro location and met with the assistant manager as Clifford the manager was not available. I did see that Katie was there working so they hadn't done anything regarding her position with the company at that time. However it was told that they were going to be talking to her later in the day. I suggested that they remove her because I did not want any future donors or even any current donors to experience what I've been through the last three or four days and they said they would have to investigate before they made any final determination. As far as empathy or understanding especially me being a senior there was none all they offered me was an Express pass and to maintain my current rate of pay. So that is why I'm writing this review tonight. Please beware of the management as they don't really care about you as a person only what you can give to them financially as far as plasma. They don't want to be held accountable for any mistakes their employees make as well.
AWFUL HUMILIATING EMBARRASSING DISRESPECTFUL EXPERIENCE!
AWFUL HUMILIATING EMBARRASSING DISRESPECTFUL EXPERIENCE!
I unfortunately visited this place just yesterday. I'd a friend with ne that I'd recommended the Octapharma plasma center in Conroe, 2. We arrived a little before 3 pm. Strangely, the doors were locked. Inside of the building, we could see staff members towards the back of the building inside. They were in uniform and talking amongst themselves. Being that I've visited this place many times before, and on the door, as on the internet business site, stated that the hours of operation r from 7am 2 5pm, I was somewhat confused. I looked toward the congregation of employees inside the building, attempting 2 get someone's attention. One of the employees looked in our direction and gave a hand gesture signal 2 indicate that the business was closed. A woman walked out and said that because of the weather, they'd experienced a blackout. The woman was not an employee. At this point, I began 2 ger upset and started saying, as I'm walking 2 my car, how ridiculous this is. There were no signs on the door and none of the employees gathered around in conversation felt it necessary 2 come and let us know what was happening. A simple " we do apologize 4 the inconvenience however, as a result of the inclement weather, we've unfortunately had a blackout. Again we apologize 4 the inconvenience however, we will open back up?". This gets really bad when I do go back 2 donate. I entered and signed in. I was asked 2 come 2 the back and speak with someone by the name of John. Though I later asked 4 his last name, the employee could only tell me that all she knew was that there was a letter G on the office door. Wooow! So the gentleman by the name of John gets me in an office, accompanied by a woman who's an employee with a frown on her face (I've yet 2 know her name). I'm sat down and, essentially, verbally attacked! He basically was asking me why I was causing trouble and creating commotion, using profanity etc. I told him I did no such thing. The woman in the room said that I was using profanity but when I asked her if she heard me, she said she was told by another employee that I did. My reply was " so the answer 2 that question is no". I told John that I don't use profanity. I was outside and they were inside. Instead of John asking me what happened, recognizing that there was a problem and asking me what could we do 2 rectify the problem, John instead proceeded 2 tell me about how he grew up here and knew everyone important, he promised the mayor that this plasma center would not be like those in Houston. He said, "those centers r where the junkies, drug addicts, homeless and all the people that the city doesn't want". Yes, this is exactly what he said. Who exactly r the people that the city doesn't want, and furthermore who or what criteria determines this? He also told me that he had the right 2 refuse service 2 me. Now keep in mind that all of this was said and done, and I was never asked what happened or 4 me 2 give an account of the "incident" before John's threats, judgements, name dropping and the utmost unprofessional, degrading, humiliating, unwarranted behavior toward me that I've ever experienced in all of my 51 years of existence. Being a man of color, I've had many experiences resembling but not as bad as this one. It's something one never gets used 2. Even in the end after I told John what actually happened, his stance was that he had 2 protect his plasma center not that he would speak 2 his staff about proper public relations etiquette or any kind of apology 4 the way his staff handled the situation or even 4 threatening 2 refuse me service before hearing what happened but a resolve 2 let me know who he was, who he knew and what he would not tolerate. In my opinion, none of this information was not, in any way, necessary, relevant 2 or applied 2 me. What a horrible experience! I was ostracized, vilified and crucified 4 pointing out what I believed 2 be a flaw in this operation.
I do have a few names that were like pulling teeth 2 get and will update this review depending on how Octapharma corporate handles this.
Is Octapharma Plasma Legit?
Octapharma Plasma earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Octapharma Plasma has received 6 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Octapharma Plasma has claimed the domain name for octapharmaplasma.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Octapharmaplasma.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Octapharmaplasma.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Octapharma Plasma and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Octapharma Plasma has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 14 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Octapharma Plasma protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Octapharma Plasma. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Inappropriate behavior
Hi my name is Debra Parlantemy phone # [protected] born 07/31/57 I temporary live at a motel by the month montgomery Alabama octapharma is 2 min from me i donate at csl but its too far. i went to octapharma n they denied me bcause my address is at a motel is this how people care about saving lives bcause of an address at a motel ☹️😞
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Unprofessional employees it's and not following good work practice.
Good afternoon to who making cern Concern my name is James Palmer. I have been donating At the brown deer wisconsin location for Almost two months. Although i like the location and most of the staff there are very nice. There is one in particular staff member that is very Aggressive and rude. Her name is shantelle and she is the reason for my deferment. I...
Read full review of Octapharma PlasmaDoner discrimination
I have donated at the spokane location off and on for the past 15 years or better and the last 5 years I started a business which takes my time throughout the summer then I return for a couple of months in the winter time to donate again. In december monday the 18th of 2023 on or about 1:00 p.M. I started donating again then I had returned a second time on...
Read full review of Octapharma PlasmaDonation process
I want to donate at the walzem location in San Antonio Texas I donate usually twice a week And when I went on Saturday a heavy set Hispanic lady boasted to me that she had been doing this for 40 years I let her know there's only one arm that they can use and usually there's only two people that usually stick me She then proceeded to shove fast and hard...
Read full review of Octapharma PlasmaFalse appetizing
I’m a returned new donor for over three years they said 100 dollars first five visit on the app it states a hundred but they only giving me 90 that’s not fair to have a working app being updated all the time to day the app is wrong and still take the ten like right now it’s stating 100 but they only give me 90 and the manager refuse to do anything about it...
Read full review of Octapharma PlasmaService
I was told I pulled the cord out of my arm which I did not have the nurse did herself I told her that it was extremely burning, and she didn't know what to do when the other nurses came over she immediately told them I pulled the cord out my arm I guess trying to cover up that she did it herself after she cleaned the access blood from my arm she did not...
Read full review of Octapharma PlasmaDonating this morning
I donate this morning on 9/20/23. While I was in donating process. I was having a small problem which my needle needed to be adjusted this worker that wasn't a sticker she was too busy doing nothing but trying to flirt with the male donors. When my light stayed on the machine that is when she acknowledged and asked do I need something to squeeze and I...
Read full review of Octapharma PlasmaOctapharma plasma
I am a new donor with octa plasma in lexington ky went on september the 16th to donate have a tattoo that was done 5 months ago still looked a little fresh nothin was said was able to donate the first time so then today september 18th went for my second donation then they wanna say something about it and defer me until I get a signed consent form from that...
Read full review of Octapharma PlasmaOctapharma on guadalupe
My name is Merilyn Flor I ve been going to octapharma since June 29 the 1st time I went I got paid the correct amounts I had an incident that the girl who was taking out the needle hurt me when I got home my arm was super bruised I went a couple days later and the girl said I could not be seen bc my arm had still bruises I went 3 days straight in a roll and could not donate but when the bruised went down I continued on going.. On my last visit which was yesterday the front girl who weighs me I asked her how much am I supposed to get today she said $90.00 which I was under the impression that it was 90.00 after I donated the girl who takes off the needle said I was getting 65 I ask to speak to supervisor. He said there is nothing they can do about the money . And gave me 2 express pass and sent me on my way.. when I donated I feel good I can help save someone but when I am told one thing and turns out to be something else.. it upsets me, not to mention it was clearly octapharma fault so I'm claiming my $90.00 I received $65.00 I'm requesting my $25.00 be given to me because ur employee hurt me I complained to the manager on duty so why am I being the one to pay the price.
Thank you in advance,
Marilyn Flor
[protected]
Desired outcome: I want my $25.00 reimbursed
Plasma donation
I’m submitting this complaint because I went to donate plasma last week with no issues. I went today 7/4/2023 and I wasn’t allowed. The nurse who checked me in saw that I had a splint on my finger. I explained I had got it caught on my dog leash an about a month and a half maybe even 2 months ago. I only wear the splint so I don’t accidentally hit my...
Read full review of Octapharma PlasmaEmployee
I went threw the screening process as always passed the screening process as always then was called to donate the young wan Gabby that called me stunk of Marijuanna then said it was that smelled like marijuana and hade deferred I them complained to management about how I was deferred I have never been differed for having marijuana on me in the past why all...
Read full review of Octapharma PlasmaOverview of Octapharma Plasma complaint handling
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Octapharma Plasma Contacts
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Octapharma Plasma phone numbers+1 (704) 654-4970+1 (704) 654-4970Click up if you have successfully reached Octapharma Plasma by calling +1 (704) 654-4970 phone number 0 0 users reported that they have successfully reached Octapharma Plasma by calling +1 (704) 654-4970 phone number Click down if you have unsuccessfully reached Octapharma Plasma by calling +1 (704) 654-4970 phone number 0 0 users reported that they have UNsuccessfully reached Octapharma Plasma by calling +1 (704) 654-4970 phone number
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Octapharma Plasma emailsinfo@octapharmaplasma.com99%Confidence score: 99%Supportdonor.questions@octapharmaplasma.com10%Confidence score: 10%Support
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Octapharma Plasma social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025
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