Octapharma Plasma
Reviews and Complaints

Went into today after not having donated in a couple years. Went through the process which took about 2 hours for the physical etc. as a new donor. Got sat immediately with Molly. She was so polite, kind, and tentative. Would recommend this location to anyone!

I went to Octapharma for the first time and my Medical Screener Dazya was extremely kind and efficient! She led me through the process clearly. Another person who made my experience positive was Nurse Khyana. She conducted my physical exam and was quick and thorough.

When I come here I prefer Faith to stick me because she is the best at what She does And I never have a problem. And also Not only is her apearsnce beautiful She is gorgeous on the inside A wonderful human being she makes me look forward to the next visit. I absolutely love her she's great!

This place is great! Everyone is very nice and helpful and they make you feel comfortable. I had Meredith as a sticker the first time I was here and she was very personable and nice. Amber is also great as I have dealt with her several times. Overall awesome experience. I recommend this place highly if donating plasma!

Octapharma plasma is very friendly and professional. I have PTSD from an assault and they are extremely patient and understanding as well as respectful of my needs especially when prescreening. I have white noise syndrome and have to wear ear plugs when screening. They work with me as best as they can toske both the prescreening and donating process as comfortable and easygoing as possible. I appreciate their empathy and compassion.

Hi my name is Leah Villalobos and I donate plasma for extra cash on the side and when I went to Csl plasma no one was able to stick me, and I thought it was my fault maybe my veins weren't capable, and I wouldnt be able to help save lives, however, that couldn't be further away from the truth because when I went to Octapharma it was no issues! Everything from initial registration to the complete donation was very Swift and it was a smooth process, and YDALI who is the supervisor over donation Department she is absolutely amazing her personality is so bubbly and nurturing she took all my fears away and she is a sticking expert! YDALI WAS ABLE TO DO ANY ARM WITHOUT ANY PROBLEMS, AND Steve was also a great screener he had conversation that made me feel naturally comfortable. The staff in general was amazing.

I've been donating for a couple of months and started to pick up the extra cash no it goes against my religious beliefs to give out my bodily fluids to scientists to play with. But because of the economy because of my economic standing unfortunately I have to donate. All because I noticed a discrepancy in the system that a donor who came in 5 to 10 minutes after me got to be seen before me and this happened on multiple occasions. So I decided to bring it to corpus attention calling the customer service line and doing the complaints. I was promised to follow it by corporate within 24 hours and because a week has lapsed I decided when I go into donating to ask the attending director. That individual gave me the death stare so I decided to complain against him however upon my return to donate I was no longer able to donate. Major coincidence I think not America is unfairly dealing with their consumers and customers and because they haven't been sued they think it's okay to do while I'm here to tell you I will fight for what was done to me cuz now I was not able to pay my phone bill so regardless while Wolfgang Marjorie gets to make $600,000 and you're a German billionaire and in America on land that was stolen for my ancestors making make sense.

I've been donating for years here. I came in today at the Terre Haute, Indiana location. Everything began as normal. Then there was a high pressure alarm I'd never seen. The attendant tried adjusting the needle, blood spattered on both of us but it began flowing again. Then a second time. This time she couldnt get it resolved. Second, senior attendant came over to adjust the needle and actually made it worse, so bad that I was in immediate pain. She simply taped it back in place, told the other attendant to switch arms and just left me there in pain. First attendant stuck second arm and things began moving again. Half way through I get a no flow alarm. The attendant tries to resolve, unsuccessfully. She asks for help from second, senior attendant to no avail. Eventually this evolves to another high pressure alarm. First again asks second for help. Second makes no effort to come over and instead tells her that's it, to stop and give me saline and I'm finished. First has issues with equipment and asked for direction. Second yells something from across the room. It doesn't work. Finally first crips my line, blood still in the line and without me receiving any saline, removes the needle and wraps me up. They tell me to drink a gallon of water the night before next time, as if this were entirely my fault. Second then proceeds to direct first to only give me half pay.

In all my time donating, I've never had an issue like this, but I've also never had a service issue like this either. My left arm is wrecked. It feels like second went in and through my vein. There was tremendous pain involved today that no one attempted to even apologize for or immediately resolve. I had blood all over both arms. My right arm is now bandaged up as well. Either the equipment malfunctioned or there was operator error involved to where I didn't even receive saline back into my system. Then they imply basically that this entire thing is my fault. All this in addition to my time, and my compensation is now being docked by 50%. I don't think this is okay. Particularly as loyal as I have been to this company.

Donors should never be made to feel this way when it's their body they're giving up.

This is a warning for those donors or perspective donors of the Jacksboro Highway location of Octapharma Plasma. Beware of Katie and Management's lack of empathy and ability to take responsibility for their poor training of employees such as Katie. Friday night I went to this location to Donate. Katie put the Needle in the wrong direction of the vein in my right arm and when she did this it created swelling and pain from the elbow down to my wrist. In other words my vein was going left and right and she put the needle up and down. When she came over to remove the needle and seen the pain and swelling that was beginning to form... She proceeded to tell me that everything was caused by the machine but she also told me that my veins was going left to right and nothing normal up up and down for some reason. But if she was trained properly she would have known that or at least she would know which direction to insert the needle. She would not let me take the ice pack home as I told her it would take me a couple hours to get home but that didn't seem to matter if she said it was company policy that no one can leave with the ice packs. Over the weekend they are proceeded to discolor swell and be painful. I was still agitated for a response and lack of concern of everyone especially after a phone call to one of the nurses and all she wanted to know is if I could come in and she could take it make notes on the arm. I told her I don't drive and that I asked her for a fax number and she refused to give me one. So I found the fax number online to corporate and faxed over a bunch of pictures that I take it of the arm and elbow area what the brief email of what transpired with me and Katie as well as management that night. At a local hospital near my home. The ER doctor performed an ultrasound and confirmed that my brain had been severed by the needle which Katie had inserted as well as the fact that she also went too deep into the arm creating even more I have a problem regarding bruising and discoloration. I was told that I cannot donate if I choose to go back for at least another 6 weeks and that the discoloration will go down to my fingers before it's no longer visual. Today I went to Jacksboro location and met with the assistant manager as Clifford the manager was not available. I did see that Katie was there working so they hadn't done anything regarding her position with the company at that time. However it was told that they were going to be talking to her later in the day. I suggested that they remove her because I did not want any future donors or even any current donors to experience what I've been through the last three or four days and they said they would have to investigate before they made any final determination. As far as empathy or understanding especially me being a senior there was none all they offered me was an Express pass and to maintain my current rate of pay. So that is why I'm writing this review tonight. Please beware of the management as they don't really care about you as a person only what you can give to them financially as far as plasma. They don't want to be held accountable for any mistakes their employees make as well.

AWFUL HUMILIATING EMBARRASSING DISRESPECTFUL EXPERIENCE!

I unfortunately visited this place just yesterday. I'd a friend with ne that I'd recommended the Octapharma plasma center in Conroe, 2. We arrived a little before 3 pm. Strangely, the doors were locked. Inside of the building, we could see staff members towards the back of the building inside. They were in uniform and talking amongst themselves. Being that I've visited this place many times before, and on the door, as on the internet business site, stated that the hours of operation r from 7am 2 5pm, I was somewhat confused. I looked toward the congregation of employees inside the building, attempting 2 get someone's attention. One of the employees looked in our direction and gave a hand gesture signal 2 indicate that the business was closed. A woman walked out and said that because of the weather, they'd experienced a blackout. The woman was not an employee. At this point, I began 2 ger upset and started saying, as I'm walking 2 my car, how ridiculous this is. There were no signs on the door and none of the employees gathered around in conversation felt it necessary 2 come and let us know what was happening. A simple " we do apologize 4 the inconvenience however, as a result of the inclement weather, we've unfortunately had a blackout. Again we apologize 4 the inconvenience however, we will open back up?". This gets really bad when I do go back 2 donate. I entered and signed in. I was asked 2 come 2 the back and speak with someone by the name of John. Though I later asked 4 his last name, the employee could only tell me that all she knew was that there was a letter G on the office door. Wooow! So the gentleman by the name of John gets me in an office, accompanied by a woman who's an employee with a frown on her face (I've yet 2 know her name). I'm sat down and, essentially, verbally attacked! He basically was asking me why I was causing trouble and creating commotion, using profanity etc. I told him I did no such thing. The woman in the room said that I was using profanity but when I asked her if she heard me, she said she was told by another employee that I did. My reply was " so the answer 2 that question is no". I told John that I don't use profanity. I was outside and they were inside. Instead of John asking me what happened, recognizing that there was a problem and asking me what could we do 2 rectify the problem, John instead proceeded 2 tell me about how he grew up here and knew everyone important, he promised the mayor that this plasma center would not be like those in Houston. He said, "those centers r where the junkies, drug addicts, homeless and all the people that the city doesn't want". Yes, this is exactly what he said. Who exactly r the people that the city doesn't want, and furthermore who or what criteria determines this? He also told me that he had the right 2 refuse service 2 me. Now keep in mind that all of this was said and done, and I was never asked what happened or 4 me 2 give an account of the "incident" before John's threats, judgements, name dropping and the utmost unprofessional, degrading, humiliating, unwarranted behavior toward me that I've ever experienced in all of my 51 years of existence. Being a man of color, I've had many experiences resembling but not as bad as this one. It's something one never gets used 2. Even in the end after I told John what actually happened, his stance was that he had 2 protect his plasma center not that he would speak 2 his staff about proper public relations etiquette or any kind of apology 4 the way his staff handled the situation or even 4 threatening 2 refuse me service before hearing what happened but a resolve 2 let me know who he was, who he knew and what he would not tolerate. In my opinion, none of this information was not, in any way, necessary, relevant 2 or applied 2 me. What a horrible experience! I was ostracized, vilified and crucified 4 pointing out what I believed 2 be a flaw in this operation.
I do have a few names that were like pulling teeth 2 get and will update this review depending on how Octapharma corporate handles this.

Hi my name is Debra Parlantemy phone # [protected] born 07/31/57 I temporary live at a motel by the month montgomery Alabama octapharma is 2 min from me i donate at csl but its too far. i went to octapharma n they denied me bcause my address is at a motel is this how people care about saving lives bcause of an address at a motel ☹️😞

My name is Merilyn Flor I ve been going to octapharma since June 29 the 1st time I went I got paid the correct amounts I had an incident that the girl who was taking out the needle hurt me when I got home my arm was super bruised I went a couple days later and the girl said I could not be seen bc my arm had still bruises I went 3 days straight in a roll and could not donate but when the bruised went down I continued on going.. On my last visit which was yesterday the front girl who weighs me I asked her how much am I supposed to get today she said $90.00 which I was under the impression that it was 90.00 after I donated the girl who takes off the needle said I was getting 65 I ask to speak to supervisor. He said there is nothing they can do about the money . And gave me 2 express pass and sent me on my way.. when I donated I feel good I can help save someone but when I am told one thing and turns out to be something else.. it upsets me, not to mention it was clearly octapharma fault so I'm claiming my $90.00 I received $65.00 I'm requesting my $25.00 be given to me because ur employee hurt me I complained to the manager on duty so why am I being the one to pay the price.

Thank you in advance,

Marilyn Flor

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