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This company has the worst customer service i have ever experienced. The claims department is horrble and the agents never return phone calls or answer the phones. I had an accident on july 3rd and i didn't get a response from the company in three weeks. I had to hunt my agent down in order to speak to her. The supervisor received several phone calls from me asking him to please call me and i never heard from him. Over this company is quick to take your money but is a nightmare when it comes to making a claim or customer service.
The complaint has been investigated and resolved to the customer’s satisfaction.
WTF? i got into an accident 3 1/2 weeks ago because their ### policy holder ran a fkin stop sign i cannot drive my car! it has been sitting in my front yard the past 3 1/2 weeks! no one ever returns calls!?!?!?!? how are these [censored]bags still in
business?!?!?!?! i am SOOOO pissed! Sharon at ext 159, John at 188 and Joe at 170 DO NOT RETURN PHONE CALLS?!?
IT WASNT EVEN MY FAULT! UGGGH! i am following the link to florida commissioners office now! thank you Tickedoff32! i hope these fkrs get shut down!
I AM WILLING TO PAY $$$ to help shut this company down! I am so livid that a company like this is even allowd to exist much less function as a legit insurance company! What the hell are insurance regulators thinking? To allow such a company to exist with such business practices! I experienced everything all of the above posts mentioned including, Joe Chelli telling me flat out my rental is my responsibility, when its their insured who put my car out of commission. Unfortunately a complaint to the insurance commission will do nothing but file documented notices...but they have their way of sheltering themselves. I want to hurt this company so bad! SO PISSED OFF!
Please file a complaint with the Florida Insurance Commissioner, the link is https://apps.fldfs.com/eservice/NewRequest.aspx.
The more complaints filed against insurance companies like this will hopefully stop their delay & stall tactics that they use.
I am still dealing with this company from an accident that happened in Nov 2010. They are a HORRIBLE company. I have also found an email address for Peral Holding Group, jeffc@pearlholding.com. Good luck to you.
I also have had a horrible experience with this company! I am living on the west coast of Florida and their company is located on the east coast, making this process all the more difficult. I was in an accident while stopped at a red light hit by a young girl who was on her phone not paying attention. This was in mid-December of 2010 and it is now about April of 2011 and they have not once picked up a single phone call nor returned a phone call! Its madness, I must have called 50+ times! I am dealing with Hermi (ext 160) and have also left numerous messages with her supervisor! They did send out an appraiser 3 weeks ago (the company the appraiser worked for contacted me, never the insurance company) and I got an estimate on my car and within a week received a letter stating how much money they would be allowing for fixing the damage on my car. At this point I assumed things were finally going to get rolling. So right away I went in to a local collision place and made a date to bring my car in and was glad to get this over with. Both I and the collision center faxed the Pearl Harbor the signed acceptance letters of the damage saying we accepted their offer. Mine stated to send the check directly to the collision center, theirs letting them know that they would be able to fix car for said cost. Anyway, come to find out today that the letters that were faxed 2 weeks ago have not yet been put in the Pearl Harbors records and I have therefore "not accepted" their offer. I took my car in today to get fixed as I had scheduled but am now going to have to 1. pay the costs myself and (hopefully) be reimbursed at a later time, and 2. I am not able to get a rental car through Pearl Harbor until they recognize that I have accepted their payment offer.
Bottom line: they are ridiculously slow about putting information through, and their customer service and contact with me has been horrendous and ultimately, nonexistent.
I am also having trouble with this insurance company. Their insured customer wrecked her into my house! I have been trying to speak with a CSR since Nov 2010 it is now Feb 2011 no one will take a call and I have left more than 50+ message, They do not call back! Sent me a letter stating they would pay $1500.00 to have my house repaired if I sign a release! The damage is SO much more than that! They are UNFREAKING BELIEVABLE!
We are having the same problems. No returned calls. I am going to file a complaint with Insurance Commissioners office as well. They seam like a fraudulent company!
Joe Chelli Extention 170 and Christina Extention 185, will never return your call. I too have had an unsatisfactory experience with this company. A man, who was insured by Ocean Harbor Casualty, ran into my parked car. I have left countless voicemails without a return phone call. I have also faxed four times requesting the same information that I call for without avail. After two months of this I have filed a complaint with the Insurance Commissioners office and I will give this a chance. If not, I will file a claim with the court house against the Insured.
I do agree with you I myself had an accident in august the 21st...and its been 4months and I'm still dealing with them...they are so rude nobody returns phone calls...it really is a nightmare dealing with this so called insurance company...you know whats really funny the manager him self Joe Chelli does not return phone calls...
i agree with you I've left so many messages for Joe CHelli ext 170/Jeff Riley ext 149/ Dana Hernandez ext 125 an they don't take calls or return them this place should be shut down. they're getting paid just to sit their [censor] down.