Tried to cancel subscription. Think it was done and then yup back to charging my visa. After exhausting every...
I purchase 2 games from Pogo/Oberon Media but lost them both when my computer crashed and am unable to reinstall them.
The first WORD RIOT DELUXE I have the disc for BUT when I key in the Registration number it is not accepted. The second TRI PEAKS SOLITAIRE WAS sent to me on line when I purchased it but now I can not download it without paying again!!
I sighned up for the msn.discount subscription $6.95 for 12 month everything was ok until I checked my Bank acct at BOA and noticed a sum of $82.57 confirmation# [protected] deducted from my account I did not authorize this amount I only authorized the 4or 5 games for the amount of $7.51 each that I did authorized. Please explain this? I do not have any kind of game that would cost me $82.57 I do not have that kind of money that is why I subscriped for the discount. Please return the $82.57 and also please cancell my subscription. thank you Christa Geer 03/07/2013
This is Karen Denise Saunders i has ordered a game from you all and i were using my older email address as [protected]@bellsouth.net but i changed my new email to [protected]@yahoo.com now is my newest email now.i purchase this tri-peaks 2 quest for ruby ring on the3-20-2008 and needs the key to this game for my labtop. The game costed $19.95 that ihas already paided in full.So please kindly send me the activation to this game at to my new email [protected]@yahoo.com.Thank you Karen and God bless
I bought a pack of mystery games were they all worked except one. It was not finalized when made so I would not download properly. I contacted the company who sold me the game and told them what had happened instead of reading my message on explaining the whole issue. They sent me this reply.
I'm sorry to hear of the issue you're experiencing with your CD.
If your CD is not working properly, please visit the place where you purchased it so you can exchange or return it. The store will be able to assist you based on their return policy.
Thank you for contacting Oberon Media.
Wow this is by far the worst customer service I have ever had.
An ad connected to a webpage referred me to I-Play, apparently an on-line vendor of PC games via download. The I-Play website referred me over to Big Fish Games (which I have purchased games from frequently). I bought a game from Big Fish Games, giving my credit card info. A month later, and every month since, a charge of $9.95 appears on my credit card bill from Oberon Media (who apparently own I-Play and several similar websites). I did not click anything at Oberon Media's site, and can only assume that they "hijacked" my credit card info via referring me to my usual Big Fish Games site. I had to cancel that credit card to get the matter to stop, as there is no way to actually get an Oberon Media rep on the phone (or responding to e-mails).
Since 2008 I have purchased four games from Oberon Media (aka Yahoo Games on my computer). In July 2011, I was required to purchase the same games for my new laptop. Oberon then tells me, games which I purchase are mine to keep (well! Thank you, Oberon) and I can download them to any computer I own. They were informed that I do own both computers, BUT THEY WILL NOT RETURN MY $75.00. OBERON MEDIA HAS TO BE A VERY WEALTHY RIPOFF ARTIST. I will never give them another penny and would caution anyone out there to be steer clear of these con-artists. I am very lucky to have used a credit card that refunded me the $75.00; they will then go after Oberon for the dollars.
I purchased Bespelled for $24.95. My computer crashed and I had to buy a new one. I tried to download "Bespelled" only to find out that it has been renamed "Bookworm". "Bookworm" is on sale for $6.95. I tried to use my registration key for "Bespelled" and it was not recognized. Why do I have to pay $6.95 when I have already paid $24.95? I really need an answer to this question. My email address is [protected]@aol.com.
I must have accidently joined their membership in Nov 2009, but do not remember doing so. Each month since Dec 09 monies have been removed from my a/c.
1 Dec 2009 £4.17
30 Dec 2009 £3.35
29 Jan 2010 £4.29
2 Mar 2010 £4.56
30 Mar 2010 £4.67
29 Apr 2010 £4.50
1June 2010 £4.83
29June 2010 £4.62
I have cancelled this several times and they still continue to take monies out of my a/c.
It would be appreciated if this matter can be resolved as soon as possible. Being 80 yrs of age this is not helping my health.
My name is Mr John Daley, 64 Coombe Ave, Bournemouth, Dorset, BH10 6HJ
I want to cancel my subscription. It was suppost to be for two months only, but you are still taking money out of my account. I want it to stop.
I bought this game by subscription for two months on June 26, and I still can't get the registration key to work. I have complained numerous times with NO respond or correction to my problem. PLEASE HELP ME!
Why isn't my email address being accepted? This is my email address.
Last year I bought ONE online game for a grandchild. I had the option when ordering/paying of choosing to buy only one game. Since then I have gotten a charge monthly from OBERON media/MSN Games. This adds up. My credit card company is unable to contact anyone to resolve this scam. In my attempts to try to contact someone to stop these charges, I learned that the charges are not coming from within the US, and there is supposedly an office in New York, however, there are no phone numbers to call. I have tried going through the gamesight and cancelling my subscription that one I never signed up for, however it askd for the number key I used when I signed up. Can you help me to stop this scam? I am at their mercy.
I purchased a 2 month subscription on MSN games. After fulfilling my obligation, today I went to the website to cancel my subscription. ALL links to cancel subscription take you to an error page! I had to search quite a bit before finding a link and emailed billing, technical support and finally [protected]@maileu.custhelp.com and hoped that one of them would respond. Oberon responded and said they cancelled my subscription. But I've read on your blog and other blogs about so many people not finding a way to cancel their subscription and were charged for months, some even a year. This is fraud! Why can't anything be done to fix their "cancel my subscription" links??? This is such a RIP OFF! I have bought game subscriptions on BIG FISH games, and NEVER have a problem with cancelling the subscription. Something should be done about this with Oberon Media!!!
Proof of 'cancel my subscription' problem:
How do I cancel?
Click here to cancel your MSN Games discount program membership. You may be prompted to log on to your Windows Live™ ID account. If your minimum membership commitment has been satisfied, you will not be charged further. Any free games remaining can be redeemed for a period of 60 days after they were first made available. If you have not satisfied your minimum membership commitment, any months remaining will be immediately charged to your credit card, and the free games your MSN Games discount program membership entitles you to can be redeemed for a period of 60 days before they expire. You will be presented with your status, and any charges that may be made to your credit card prior to canceling, on the cancellation page.
All links to cancel MSN games subscription lead you to an error page!
Approximately 18 months ago I took out a subscription with Oberon Media, through the MSN website. After a few months I realised that I did not use the service and went about trying to cancel the subscription. Have had absolutely no joy whatsoever, when trying to do it on their website the page just shuts down. VISA won't cancel as apparently I have to the company to cancel it. I emailed them (every couple of days), I after giving them the information requested, get further emails telling me that they need other information. Now they have asked for billing statements - which I have never had.
I am a complete loss at what to do now.
I wished I had looked at this site first before entering. Can anybody tell me how to CANCEL this membership. It may not seem that bad as it is £6.95 per month, however this has been going on for more than a year and I cannot keep affording to pay for something I do not want - it is not even like I am asking for a refund - which given the time that I attempted to cancel this membership is something that I think I should be entitled to.
I WANT TO WARN ANYBODY THINKING OF TAKING SUCH A MEMBERSHIP OUT - NOT TOO how many other people are they ripping off!!!
I HAVE BEEN VERY UNSUCESSFUL AT CANCELLING MY OBERON GAME SUBSCRIPTION, AND EVEN THOUGH I DISPUTED THE CHARGE WITH MY CREDIT CARD COMPANY AND GOT PART OF MY MONEY BACK THEY CONTINUE TO CHARGE MY CARD EVERY MONTH. I HAVE NOW CHANGED MY CARD NUMBER SO THAT THEY CAN NOT CHARGE TO IT ANYMORE. I HAVE LISTED THOSE CHARGES AS FAUDULENT AND REPORTED THEM TO THE BETTER BUSINESS BUREAU!!! P.S. THEY ARE NOW IN PARTNERS WITH YAHOO WHICH DOESN'T MAKE THEM ANY BETTER!
Our lawyers are investigating potential claims on behalf of worldwide consumers against Oberon Media ("Oberon" or the "Company") relating to the Company's GameSaver Subscription Internet Cy.
On November 30, 2009, a class action complaint was filed against the Company in the United States District Court for the Central District of California, Case No. CV 09-8764 JFW (AGRx). The complaint alleges that Oberon Media engaged in unfair, unlawful and fraudulent business practices with respect to the GameSaver Subscription by, among others, charging consumers for subscription that they did not order, charging unauthorized charges on their credit cards, double billing for games, and making it impossible to cancel the subscription without paying an illegal penalty.
If you or someone you know have any information, or if you have any questions about this lawsuit, please contact us.
Michael Kim & Associates
3699 Wilshire Blvd. Suite 860
Los Angeles, CA 90010
Cannot find this company, no phone, nothing!! They've charged my bank card TWICE. when i typr them into the http, and go to the appropriate tab to click, it comes back as an unsafe site !!! No one has money to waste these days, but, i sub-sist on SSI and this was supposed to be a present for my daughter to enjoy as she is mentally challenged...
Oberon/MSN Free Games. They offer me a free game every one or two months but they then are charging me $10.83/month. I didn't join anything. I only have played their free online games. I joined once a long time ago, like 10 years ago, but quit a few months later. Then about a year ago, they started emailing me telling me as a member I could download free games every month or so with no strings attached. That was confusing so I didn't do anything at first, but they kept coming. I researched it and felt it was on the up n up with big names like MSN Games and such. Then after the charges on my bank account started coming, I tried to track them down, and the email/web address finally dead ended in Cyprus with a very small address at the bottom of the webpage in very light gray lettering with a NY, NY/Oberon-Cyprus address. I've tried to get anyone at MSN Games because they have a business relationship with Oberon Games or MSNBCs attention, but no luck. What can I do? Should I talk to my Pre-Paid Legal Attorney?
i have had problems for over 6 mths now trying to cancel my subscription to this company first subscription was for 12 mnths where by i only recived half the games and due to my computer blowing up was unable to log into my email that i regestered from i sent them another email saying that i wanted to cancel my account the problem was every time i went to log into my email fror some reason msn would not regester as a current email so i could not send a account stop email to cancel my subscription finaly last month i sent a email saying what was wrong and they said they will stop account now and this monyh i still am getting billed how and what do i do
I signed up for a 6 month subscription and it has been much longer than that, although the charges are still showing up on my card. I want it cancelled and credited ASAP.