Oak furnitureland UK review: Broken tv unit

Re - phone call 

The TV unit we purchased has a big crack in the side we were told 7/10 days nearly 3 weeks ago to for it to be replaced 

I phoned yesterday (21/07/26) on behalf of my son while I was getting information you asked for I was cut off mid sentence I was a bit annoyed as I had hung on for 30 mins to get through 
Today (22/07/26) I phoned hung on another 30 mins to be put through and I spoke to someone else I told her unit was broken and she said you can pick it up next Wednesday but then I asked about the sale you have going on  and asked would I get it at the sale price  apparently you don`t price match but the nest of tables we purchased for £229.99   he was told he could have it at the sale price knocking off £50 which she said she had no record of but then suddenly found it when I said I was going to cancel the whole order and re order it then I was cut off AGAIN really really  annoyed now 
We have paid £499.99 and its now £359.99 she did mention you cant reduce it when its been in the house but you are sending me out a replacement 
I`m really upset about all this as this was a birthday present from my son he feels awful as well 
I would be really happy if you could send out a replacement at the sale price of £359.99 other wise I can just cancel the order and re order it 

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