Menu
NYC Housing Authority [NYCHA]
NYC Housing Authority [NYCHA] Customer Service Phone, Email, Contacts

NYC Housing Authority [NYCHA]
reviews & complaints

www1.nyc.gov
www1.nyc.gov

Learn how the rating is calculated

1.6 309 Reviews

NYC Housing Authority [NYCHA] Complaints Summary

45 Resolved
263 Unresolved
Our verdict: With NYC Housing Authority [NYCHA]'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verify
Is this your company? Claim it and get a lot of features. Read more
Get notifications about new complaints and reviews of NYC Housing Authority [NYCHA]. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

NYC Housing Authority [NYCHA] reviews & complaints 309

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest NYC Housing Authority [NYCHA] reviews & complaints

ComplaintsBoard
T
4:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

NYC Housing Authority [NYCHA] lack of response to housing application

To whom it may concern,
My name is tena perez and i'm writing to complain about nycha application process. I've submited my housing application on may 2008, and again on feb 2011. I've been on the waiting list for 4 years. I've updated my application 3 times because my housing situation changed. When I first applied I had 1 child now I have 2 and one on the way plus i'm married now. They keep telling me my application is on file and I have not even received a interview. I feel as if i'm being bypassed. Im in need of assistance immediately. This is becoming unreal and I don't know where else to turn.

Read full review of NYC Housing Authority [NYCHA]
Hide full review
ComplaintsBoard
R
7:55 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NYC Housing Authority [NYCHA] lack cleaning for sewer / lack safety

Dear sir / madam:
I am writing this complaint of the problem of building, where i resident at. The tenants at the building. I resided at 1710 seward avenue, bronx, new york city 10473; apartment#5g. On december, of last year, was tuesday, afternoon, a tenant that live at same building and on the fifth floor, apartment, get mug that day. He call the police. Not, the soluation that we having. Their a smell that come from underneath of the elevator and come from the vent of the apartment. Yesterday, two official of the new york state of human resources, sayed, that a bad oder coming from under of the elevator and tenant is complainting to the office. At the below, of this complaint will show of lack of concern about the tenant. In the other area, near by building, castle hill, that have camera in the building. It's will be right that they have camera, plus they are working on the roof, and can not put on the camera. My opinion that new york city housing authority, is the cheapest of all. If i planning to buy a building, i will not evenually, give 2 - cent. I look at the tenant. If i get mug or hurt, i will go to a lawyer and sue the new york city housing of every penny they have. (I might own the building) . I do not want to own the building. Plus, evenually, new york state, sentaor ruben diaz, and the son, borough bronx president ruben diaz, jr. , that they do not care about the tenants and they care if they vote in the election.

Read full review of NYC Housing Authority [NYCHA]
View 0 more photos
Update by ROBIN66
Jan 09, 2012 1:07 pm EST

I STILL HAVING PROBLEM. THEIR IS NO HEAT AND I HAVE WAIT FOR THE HEAT FOR 24HRS.TO GET HEAT. I CALL THE NYCHA MAINENANCES AND THEY GAVE ME A TICKET NUMBER, #[protected], AND, I FILE OTHER COMPLAINT TO DEPARTMENT OF HEALTH AND HYNGINE AND LACK SAFETY IN THE BUILDING, TOO. HERE THE NUMBER# C1-[protected] AND I HAVE TO WAIT FOR 14 DAYS, TO ANSWER MY COMPLAINT. I WILL STAY IN MANAGERMENT OFFICE. UNTIL, WE GET THE CAMERA OR/AND TRY TO GO TO A LAWYER IF I COULD SUE THE NEW YORK CITY HOUSING AUTHORITY FOR SAFETY.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
4:23 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NYC Housing Authority [NYCHA] lack of safety

Dear sir / madam:
I am extremely disapointment that new york city housing authority. They do not care the safety of the tenant. On, december 22, 2011. That someone got mugged and I knew will happen of it. They told us the tenant, that they installed some camera in project. That I resided that be 6 years of living here. And, some people that live they are scare of living here. We have people or peoples be hang out in the lobby and the stair. I do not really, honestly, I do not care if I get in trouble, their any care the R.E.N.T. That, why I am in strike, yes, strike, about an year.

Read full review of NYC Housing Authority [NYCHA]
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
4:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

NYC Housing Authority [NYCHA] no heat

For the past several years (Approx. 5 yrs) , I have had no heat or hot water in my apartment. I have made many complaints to my management office (To no avail). I have also written several letters to my neighborhood politicians. This past february, my hot water and heat were in perfect working order after many complaints. Now the winter has set in again, and I am now going through the same problems, less the hot water problem. The hot water is working quite well (Not perfect) , but better. My issue is with the heat. I stress heat, because when it is below 50 degrees, I get none. When its 45 degrees I still get none. What do I have to do to get someone to fix the problem in my development regarding heat? I pay a lot of rent, whereas, you have people that don't pay at all. I should get proper heat and hot water at all times. I work for a living and I pay my rent, therefore, I need someone to take care of this issue as soon as possible. Why must I complain and complain about the same issues every year? Someone needs to address this. This is a serious issue, for I will continue to put my oven and stove on to keep warm. Living on the last floor (14th) gets very cold and windy. So why must I suffer when every one below me is nice and warm?

Read full review of NYC Housing Authority [NYCHA] and 3 comments
Hide full review
3 comments
Add a comment
R
R
Rhonda Bentley
, US
Nov 30, 2018 5:20 am EST

Contact your community board..
contact scott stringer's office, as well
along with all the politicians in your area...
Withhold your rent...
As long as you put your rent in an escrow account...
make a copy...and write a letter explaining why your rent is not
going to be paid until you have heat...and present it to management
(make copies for yourself), housing cannot do anything against you
for holding onto your rent..
We at the sheepshead/nostrand houses have the same exact issues
Housing could care less about its tenants...
i've been here long enough to attest to that..
but always get a ticket number, before calling anyone..
the call center and ticket number idiocy i [censored]...
but nobody will even listen to you without a ticket number
and fight, fight, fight...by having your community board...and its contacts
fight for you, as well..

V
V
VMELNDEZ2005@YAHOO.COM
, US
Nov 19, 2018 8:47 am EST

victor melendez
1970.Amsterdam Av
New York ct NY. 10032

mi complain es qwe no tenemos
cale [censored]sion .en este bildin.
Ynosotros semos en bejesiente
sinior Yno Ay calefagsion cuando mas lonesecitamos

V
V
VMELNDEZ2005@YAHOO.COM
, US
Nov 19, 2018 8:48 am EST

caliente no caliente

ComplaintsBoard
D
12:30 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NYC Housing Authority [NYCHA] harassment

I am so sick and tired of NYCHA letting their workers get away with stuff. I have a friend that live in Mitchel, J.P. Houses in the Bronx, N.Y. She have always cried on my shoulder on how it was a mistake getting involved with a housing worker. She have told me that there a few times that she had sexual intercourse with this individual and some how everyone knew about it. People even thought at one point she was his girlfriend. She didnt want everybody knowing about it and now people come up to her calling her every name in the book. What this man did was ruin her reputation where now she is afraid to come outside. People started taking pictures of her naked and having sex with other men. I believe now she have began turning to drugs just to deal with the humiliation because she doesnt have any where else to go. She is afraid of making a complaint because she doesnt want him to retaliate and have people jump her. He knows almost everybody in those projects. I was told I couldnt complain about it for her because it didnt happen to me. If anybody can come up with suggestions please let me know. No one should go through this. NYCHA cover up their own ### and I am sick of it. If I have to get on television to bring light to the corruption, I will.

Read full review of NYC Housing Authority [NYCHA] and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
V
V
Vermilion
New York, US
Oct 07, 2011 6:05 pm EDT

I have an Order of Protection and NYCHA has called me for 2 reviews!
They keep telling me I will get "the next available apartment"?
A year has gone by and NOTHING has been done. I still don't have
a PIN number - although they promised me one 2 years ago.

This is illegal! I want an immediate response as to why they are
intimidating me and REFUSING to cooperate!

N
N
NYCHA ORGANIZED STALKING
Rochester, US
Jan 26, 2013 4:13 am EST

DOCUMENT EVERYTHING AND FILE A POLICE REPORT FOR HARASSMENT. FIND A CHURCH AND LEAVE THE DRINKING

ComplaintsBoard
R
6:00 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NYC Housing Authority [NYCHA] lacking of repairing

Dear sir / madam:
In 2010, at dec I be holding the rent of lacking repair. I was summon to court for lack of rent. It's was on december 16, 2010. And, I did not went to court and I didn't got evicted. I called our bronx borough president, ruben diaz and to his assistances maggie malando, she tried me, wrong. She tell me, I am a darn ###ed man, that I need some therapy and psychologist. Other, assistances. And, ruben diaz, jr. , senior, ruben diaz do not care of his people. He thinking about he think about himself. I could or will hold the renting.

Read full review of NYC Housing Authority [NYCHA] and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
T
T
Tenant28
New York, New York, US
Apr 16, 2021 11:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The super Lopez at Washington Houses has been overheard saying he does not give a **** about housing or the tenants because he doesn't have any family that lives in NYCHA. He is not breaking his neck to do anything for anyone. He refuses to do anything for us as tenants. The entire staff is aroused by his confusion of scheduling work orders and the tenants are suffering. Workers are showing up to fulfill tickets complaining about it not being their jobs. Repairs are being ignored, buildings and grounds are neglected, and the morale of the employees is downtrodden under Lopez, and the tenants suffer because of it. We need someone effective who cares about our needs as tenants. He refuses to do the right thing by us. His racist attitude is not wanted here.

BATMAN 780
BATMAN 780
BRONX, US
Feb 12, 2011 10:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I RESIDED AT NEW YORK CITY HOUSING AUTHORITY. I AM A 44, YEARS OLD, MAN WITH A DISABILITY. I RESIDED AT SOUNDVIEW HOUSES. BEFORE, I CONTINUED, I AM WRITING TO YOU. LIKE, THAT I DON'T HAVE GO TO YOUR OFFICE. AS, I WAS SAIDING, I HAVE A REFRIGERATOR PROBLEM, THAT I AM HOLDING THE RENT, BECAUSE OF LACK OF REPLACE A FREEZER BOTTOM COMPARTMENT, THAT I WAS TOLD, THAT TO GO TO GET THE PART AND NO ONE WAS THERE . THE MANAGER IS BEING RUDE, AND HANGING-UP THE PHONE, AND THREAT OF CALLING OF POLICE OTHER LACK OF REPAIR. OTHER, LACK OF REPAIR, LIKE WHEN MY BATHTUB. IT'S HAVE DIRTY WATER AND HAVE TAKE A SHOWER. THEY TELL ME, TO WAITED FOR 24 or 48 HOURS TO SOME ONE TO COME TO UN-DRAINED MY BATHTUB. I CALL MANY TIME, I WAS THREATING THE POLICE, BECAUSE, NO-ONE IS COMING TO UNDRAINED THE BATHTUB. I DO NOT KNOW, YOU COULD ASSIST WITH THIS SOLUATION. I ASK ASSIST. FROM BRONX BOROUGH PRESIDENT RUBEN DIAZ, JR., AND FROM SENATOR RUBEN DIAZ, SR., AND THE ASSISTANCES OF MAGGIE MALDANDO, THAT I CALL HER AND HANG-UP THE CALL AND REFUSE THE TO HELP ME. I WRITE TO THE DEPARTMENT OF HUMAN RIGHT, AND/IF I WAS GOING TO SETTLEMENT OF $5000.000 or $10, 000.00

ComplaintsBoard
S
9:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NYC Housing Authority [NYCHA] noisey neighbor

I just inquiring on how do I go about try to get a neighbor thats related to an upper staff in nycha to stop her music from playing.

Read full review of NYC Housing Authority [NYCHA] and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
BeenThereBefore
Los Angles, US
Oct 09, 2011 12:24 pm EDT

First and foremost you need to check with your cities rules and regulations(laws)concerning the time(usually eveining hrs.)this would be considered a disturbence. Otherwise the law will be on their side. If it's still happening lets say 1am more than likely the law will be on your side. If it's happening during the day, then good luck getting the law to do anything about it. Been there and Done That and was only told by the law the neighbor could anyting they wanted since it wasn't after curfew. Good Luck

ComplaintsBoard
D
6:03 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NYC Housing Authority [NYCHA] lack repair and

Since of the hurriane, they do not repair the light on 5th floor. I resided at 1710 seward ave, apartment#5g, bronx, new york city 10473. I also, call bronx borought president ruben diaz jr, at 851 crand concourse, suite 301, bronx, new york city, 10451. I call the centiralized center, I call them about (3) times, and told me, that I have to waited for (3) or (5) days to put on the light on the floor. The ticket number#[protected]. On tuesday, afternoon, I called yesterday, at same time, but did not give the ticket number, and I called today, I was told that I days, that I writing down. Then, I 311 and transfer to bronx borough housing and I have waited for them come back for lunch, and I call the 311 and I file complaint and didn't got the number.
I, tony bobet, surround mind, that if I get hurt or/and rob, I will sue the new york city housing authority. For not fighting the light and will pay for medical and I will ask for 1million dollar, this is not joke.

Read full review of NYC Housing Authority [NYCHA]
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
5:02 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NYC Housing Authority [NYCHA] repairs

I live at marble hill houses for the last six years, everytime there is a heavy downpour of rain the water backups through my toilet, sink and bathtub. It is like a geyser. I finally took a video and pictures. I have used my clothes, towels, blankets etc to always clean up this mess then have to discard everything. I have notified management everytime this happens and yet have been reimbursed for any of my losses. Anyone can tell me how to post the video to nycha website? I would like them to experience first hand what I go through. Not to mention my husband is disabled. Any suggestions? Help! Photo to large to post here.

Read full review of NYC Housing Authority [NYCHA]
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
W
4:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NYC Housing Authority [NYCHA] bathroom repair (mold and mildew)

I have contacted nycha about 5 times already to come in and repair my bathroom for mold and mildew. First four times noone showed, even with an appointment date. And finally the fifth call someone showed up just to look at it and tell me that I have to call and make another appointment. I have missed work and had family members go out of their way to stay in the apt so that someone is home just in case they decide to show up. Now I am told that I have to wait 48 hrs to submit a new request. I have three children in the apt and the ceiling in the bathroom looks like its going to fall any minute now. And whenever I try to file a formal complaint, I just get re-directed back to the nycha maintanence line. Its very frustrating.

Read full review of NYC Housing Authority [NYCHA]
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
2:25 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NYC Housing Authority [NYCHA] transfer/portability since 12/1/10 and no progress

On december 1, 2010 I went to the section 8 office on fordham road bronx new york to submit all the necessary documents for a portability to another state, at this time the representative at the call center stated to me it will take anywhere between 6-8 weeks to be processed and i'll be able to move. On december 16, 2010 I had gotten assualted in my own buliding by a neighbor that also lives in the building, a arrest had been made and I was referred to victims services through the manhattan district's attorney's office and they gave me letters for a expedited transfer/portability and also stated to me that the paperwork should speed the process up to help me move out of the danger that me and my family are enduring. At this date which is 6/7/11, I call the call center every two-three days and I get the same answer every time (that the portabilty is on the desk of the supervisor awaiting approval) and it's been sitting there since 5/14/2011 and there isn't nothing being done to speed the process along to assure me and my four children. The answer I received along with (Its still pending approval) , is the work load is over back logged, not enough man power to do the work.. Please get back in contact with me with some help to help me and my family move. Thank you in advance

Read full review of NYC Housing Authority [NYCHA] and 1 comment
Update by deirdre moore
Jul 08, 2011 2:54 am EDT

Thank you Brenda, however I've spoken to several supervisors and my next step is to write a letter to the commisioner and see if I can get some help.

Update by deirdre moore
Jul 08, 2011 2:45 am EDT

As far as working, Yes I do have a job and I received my section 8 through Domestic Violence when I was 18 years old., my section 8 isn't something I have just received I've had it for 15 years and I dont plan on losing it, if you are fortunate enough to get section 8 no matter what the reason is God bless you. And Im sorry that you live in a run down apartment and you barely make ends meet, however keep your faith in God and turn that anger that you have for individuals that do get help from the government into something positive and keep striving it can only get better. Be blessed!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
ddenis
Brooklyn, US
Mar 17, 2012 1:36 pm EDT

Health2011, you do not seem to get it. You are talking, but you are not listening. And if you are not listening, you are not learning. We all are here to serve a purpose. If you feel you "live in a run down apartment, " then do something about it. Be PROACTIVE AND REDUCE THE ANGER. Peace & Blessings.

ComplaintsBoard
R
7:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

NYC Housing Authority [NYCHA] leak from upstairs bathroom

There have been several leaks from the apartment above mine for the past several years. Recently there has been at least one leak per day and I have knocked upstairs resulting in either the tenant ignoring the knocks, or them denying that the leak is coming from their above apartment. The emergency number given is an absolute joke [protected] as the operator either takes years to answer the phone and if they do the problem is given a ticket. Usually no one ever comes to check out the problem and if they do they arrive without giving proper notice ahead of time. I am trying at all cost to avoid confrontation as I feel if I run into the tenant they will be greeted with a punch to the mouth. But rather than doing this I would rather find an alternative way of remedying the problem. Is there another way to complain about a neighbor who is neglecting to acknowledge that the leak is coming from their apartment so that the problem can be resolved without confrontation.

Read full review of NYC Housing Authority [NYCHA]
Hide full review
ComplaintsBoard
M
6:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NYC Housing Authority [NYCHA] transfer

I've been having issues with grant houses since 2001.. I put in for a transfer to a bigger apartment 3bedrooms in 2001 when I had ms. Garcia as a housing assistant they claim they can't find the paper work... I did another in 2007 they clain there was a computer glitch and that they where sorry they would back date my paper work... However it is now 2011 ad I have 6people living in a 2bed room apartment my husband and I our 2 daughters ages 17 and 2 and our 2 boys ages 15 and 8... I don't see what's the hold up or why its taking so long my 2 girls should not be sharing a room with my 2 boys and especially not at those ages... All they keep telling me is that its a numberised system andi have to wait for my number to come up.. I've already contacted the management office and spoke to my housing assistant aswell her supervisor/the bourgh office/city hall/albany/the white house/bill perkind/charles rangel/tenants rights exectera and nothing... Every time I call the rent office they say I have to waitand tat i've already written everybody.. Me and my family are in need of help if anyone has any advise thehy can offer... Help us please

Read full review of NYC Housing Authority [NYCHA]
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
3:58 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NYC Housing Authority [NYCHA] abuse/retaliation/exploitation

I’m rodrice a. Vincent, and I was abused, harassed, defamed, and slandered by a new york city housing authority supervisor, and on or about july 31, 2009, she used her co-workers in official capacity to get me terminated from my provisional position. Based on the same false testimony which I was terminated, n. Y. C. H. A. Also tried to prevent me from getting unemployment, a matter which was resolved in my favor. Currently I am being threatened with termination of my tenancy from the new york city housing authority; nycha is claiming & ldquo;breach of rules and regulations” and & ldquo;non-desirability. & rdquo;

I’m a single mom of 3, I need help and don’t know who to turn to. I don’t owe any money in rent, and I am in good standing with the management in the nycha development where I live. I am an upstanding citizen, a college student, and an overall good human being-with several references to testify to that fact. I was a provisional employee, so the abuse that I endured was ignored. I have lived in my apartment for nearly seven years, and have never had a problem with anyone. I filed a complaint with the new york state division of human rights, but the case was dismissed as my complaint was not under the jurisdiction of human rights law. I filed this case in august of 2009, and it was dismissed in october of 2010. These threats of eviction, and the accusations that led to them, are not only continued harassment from my initial termination, and the incidents which led to it, but also retaliation for filing a complaint with the state division. P. S. Housing has offered me to make a settlement. If I withdraw my complaints, they will stop accusing me. Sounds more like exploitation, and admitting guilt on their part to me. They presented this settlement agreement to the new york state division of human rights, it was only offered orally to me.

All I want is justice, and to be left alone. My problem is that I cant fight with a major entity such as nycha on my own. I have a substantial paper trail of evidence that can support my innocence. A blind man could see the abuse i’m enduring from a block away; if only he bothered to look… I truly need help. If you cant help me, would you please do me the service of passing this plea to anyone that you know who might be able to do so. I so humbly thank you in advance, if even you took the time to read this.

Sincerely,

Rodrice a. Vincent

[protected]@yahoo.com

[protected]. [protected]

Read full review of NYC Housing Authority [NYCHA] and 5 comments
View 0 more photos
Update by EXPLOITED MOM
Apr 07, 2011 3:58 am EDT

I’m Rodrice A. Vincent, and I was abused, harassed, defamed, and slandered by a New York City Housing Authority supervisor, and on or about July 31, 2009, she used her co-workers in official capacity to get me terminated from my provisional position. Based on the same false testimony which I was terminated, N.Y.C.H.A. also tried to prevent me from getting unemployment, a matter which was resolved in my favor. Currently I am being threatened with termination of my tenancy from the New York City Housing Authority; NYCHCA is claiming “breach of rules and regulations” and “non-desirability.”

I’m a single mom of 3, I need help and don’t know who to turn to. I don’t owe any money in rent, and I am in good standing with the management in the NYCHA development where I live. I am an upstanding citizen, a college student, and an overall good human being-with several references to testify to that fact. I was a provisional employee, so the abuse that I endured was ignored. I have lived in my apartment for nearly seven years, and have never had a problem with anyone. I filed a complaint with the New York State Division of Human Rights, but the case was dismissed as my complaint was not under the jurisdiction of human rights law. I filed this case in August of 2009, and it was dismissed in October of 2010. These threats of eviction, and the accusations that led to them, are not only continued harassment from my initial termination, and the incidents which led to it, but also retaliation for filing a complaint with the State Division. P.S. Housing has offered me to make a settlement. If I withdraw my complaints, they will stop accusing me. Sounds more like exploitation, and admitting guilt on their part to me. They presented this settlement agreement to the New York State Division of Human Rights, it was only offered orally to me.

All I want is JUSTICE, and to be left alone. My problem is that I cant fight with a major entity such as NYCHA on my own. I have a substantial paper trail of evidence that can support my innocence. A blind man could see the abuse I’m enduring from a block away; if only he bothered to look… I truly need help. If you cant help me, would you please do me the service of passing this plea to ANYONE that you know who might be able to do so. I so humbly thank you in advance, if even you took the time to read this.

Sincerely,

Rodrice A. Vincent

Rodricevincent@yahoo.com

[protected]. [protected]

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
F
F
fight_back
Manhattan, US
Jul 09, 2012 11:23 am EDT

I agree, Just one night ago my family and myself was badly battered and beating in Wagner housing, located in New York City, N.Y 10035. Before and during this horrible interaction with these gang members, the cops were called more then 2 times. Before our eyes more then 30 peolple were outside our 1st floor apartment calling us to come out, after having things being thrown at our apartment window the cops were then called again, my family ran out, my 2 sister and my 2 brothers, and were agonized and beating, having more then 6 people on each of my members including myself who weight 110lbs...the results swelling and the knocking out of my family member teeth, 6 sitches, , and more swelling in our extremities, one of my sisters were mased and then hold at gun point.

A
A
Anonymous
Norwalk, US
May 26, 2011 11:25 am EDT

@ jazzcat23.
it was an error.
late for work. too late to edit.
sorry.
LOVE your handle
enjoy your holiday

A
A
Anonymous
Norwalk, US
May 26, 2011 11:16 am EDT

NEW YORK CITY HOUSING AUTHORITY NEEDS TO DO SOME HOUSE CLEANING. sOME PEOPLE THERE ARE REALLY NICE. mOST ARE VERY CRUEL AND TREAT YOU IN HUMANELY. tHE SUPERVISOR WITH THE LAST NAME THAT RHYMES WITH EAGEL. WELL HE IS ALSO NOT RESPECTED BY HIS CO WORKERS. THEY SAID AWFUL THINGS ABOUT HIM BEHIND HIS BACK. "LOOSE CANNON" COO COO" "###!" I WOULD RATHER THEY JUST REPORT HIM. SS NEEDED TO BE FIRED YEARS AGO!

A
A
Anonymous
Norwalk, US
May 26, 2011 11:11 am EDT

WORST ! WORST ! WORST! HOUSING AUTHORITY EVER! rude is not the word! VERBALLY ABUSIVE. they know people want housing. so we take it. I understand that young woman.

I have also expereinced similar. On the outside you think it is better to take the deal. but if you had a taste of how NASTY some supervisors at NYCHA can be.. one on particular. male. he is only 5'2". another worker there said she could not stand him. said he has a "napolean complex" .

i don't have a problem with his height. his attitude is beyond terrible. he treated my husband and I like [censored] ! this supervisor's initials are S.S. Last name rhymes with Eagle.
well. if you would encountered him. you would change your mind. demeaning and insulting! he called a woman a "stupid fat cow" under his breath! and it's clear his co worker's cannot stand him. another even said she thinks he is a little "crazy". and THAT is who/what we have to put up with at NYCHA. shame on you S.S. SHAME ON YOU!

A
A
Anonymous
Norwalk, US
May 26, 2011 11:01 am EDT

WORST ! WORST ! WORST! HOUSING AUTHORITY EVER! rude is not the word! VERBALLY ABUSIVE. they know people want houging. so we take it. I understand that young woman. I have also expereinced similar. On the outside you think it is better to take the deal. but if you had a taste of how NASTY some supervisor
s at NYCHA can be..
well. you would change your mind. they are ABSOLUTELY HORRIBLE BULLIES !dis respectful! demeaning and insulting!

ComplaintsBoard
N
12:49 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NYC Housing Authority [NYCHA] no heat

No heat throughout the entire development in this area. Many tenants have complaint to the nyc complaint line 311am all we receive is a complain # and report the complaint to the manager. I would like to submit a complaint form to another person or agency that would help us tenants with disabilities.

Read full review of NYC Housing Authority [NYCHA]
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
3:56 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NYC Housing Authority [NYCHA] noise complaint

Hi, I am a tenant at 520 east 21st street apt 4r. I travel with migraines and high blood pressure and the people upstairs in apt 5r are constantly making a considerable amount of noise. The noise is becoming unbearable, they moved in about 2-3 months ago and the noise gets worse, we spoke to them nothing improved, the superintendent spoke to them and there hasn't been any justice. Someone got them in the building because their name is not on the lease and it started out as just a woman and man living up there with 2 kids, now they brought more people into that house there are now aunts, sisters, and grandparents along with 5 kids up there. Everybody my daughter and myself are woken up 7-8 in the morning from the stomping and running, the kids don't go to school and I work in the evenings so I need my rest in the morning and never get it. This needs to stop, the apartment above them 6r is empty, maybe if its possible they can be asked to put carpet down or move to another apartment because to my knowledge a letter was already sent to them about the noise and nothing happened.

Read full review of NYC Housing Authority [NYCHA] and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
MMathis
, US
Jan 30, 2022 3:11 am EST
Verified customer This comment was posted by a verified customer. Learn more

It's now 3am. I should be sleeping but the tenants above don't care. The noise is constant and continuous. I have tried twice to speak to them so they are aware. I have registered complaints at the management office which states that they have sent notices and the tenant denies making the disturbance. I have called the customer contact, submitted concern complaint on NYCHA website, contacted NYC Ombudsman via email and even 311 for police to address and yet here I am at 3am writing this comment. I am a Veteran with PTSD as well as migraines. Will someone help...it's not fair and my health is decling.

R
R
Ray 117
, US
Nov 08, 2020 6:28 am EST

Hi I’m a tenant in 2b in 20 LaGuardia Ave, Staten Island New York, Housing workers from 12 midnight to 6Am in the morning are causing extensive amount of banging noise on the pipes causing a sleeping issue with myself and neighbors. I am a person that works a lot and get home late so rest is needed but the constant banging isn’t helping and this occurs everyday during the week & weekend causing neighbors to even wake up and knock on my door asking what is going on. I have elderly people on my floor and they can’t sleep due to the loud banging and don’t know who to turn to. I complained about three times to housing and never had a answer or issue fixed with a time schedule I have a sick mother with me as well and the noise is a constant none stop at night and last for about an hour.

ComplaintsBoard
S
6:54 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NYC Housing Authority [NYCHA] lobby key

I have been living in ravenswood houses in long island city with my mother since 1996. I currently took over the apartment last year when she moved to virginia and the lease is in my name. Last month, the lobby key that we had for all those years broke and I have not been able to get into the building. I called the management office of ravenswood houses and followed their procedure of calling the call center to get a control number for the key. I sent my cousin to pick it up for me, as I do not make it home before the office closes. They refused to give him the key and said that I have to go down there to get it.. Therefore, I call to make sure the key is available before I go so I don't have to take any more time off of work. When I call they accuse me of subletting the apartment. I am outraged! They claim someone called and said I do not live there. I go to the office and state that I am not subletting and need a key to get in because I have to stand outside sometimes for hours in the cold before anyone comes through the lobby door. Even if they have some suspicion that I am subletting the apartment, I have a right to the key. Especially since they already took the money for the key. My name is on the lease! They claim they have no more keys and I have to wait yet another week for a key to get into a building where I pay rent! I expressed that I should not have to wait out in the cold another week to get into my home. I even suggested they courier the key over from wherever they get them so that I do not have to wait any longer. The supervisor I spoke too was nasty and hung up on me. Nyc housing treats everyone in the projects as if they are lesser than they are. They are rude and unprofessional. I tried even calling the queens borough office and they are just as rude. Does anyone know who else I can speak with to voice my complaints? Who would be the borough office boss?

Read full review of NYC Housing Authority [NYCHA] and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
R
R
Rhonda320
, US
May 30, 2012 8:45 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been trying to get an apartment within NYC housing, first I was on the waiting list for three years. then they sent me an application for a development that has had me waiting for almost another three years. still I have yet to hear anything, every time I call the development I hear something new. I have written to NYC housing authority numerous times and they have yet to help, I even asked could I have another option instead of having to wait years for something that may never happen. I feel that someone isn't doing their job and/or are helping their friends and family out over those who really need it or who have been on the lists for a while. they tell us we have to wait til our name is picked in the computer system, but funny I've been on the list for quite some time and people who have come after me are in their apartments already. How can this happen? people who know someone on the inside. I've been through it all with housing and every time I went I heard a different story, I am to the point where I have no idea who to contact. As I stated I have written the chairman numerous times and he has yet to tell me any helpful information. they send me a letter via mail telling me exactly what I am being told on the phone which is nothing.

E
E
Erica Sawyer
Long Island City, US
Jul 27, 2009 1:26 pm EDT

On June 3, 2009 I went to see an apartment located at 284 Sutter Ave Brooklyn, NY in the Brownsville Housing Development. On this day I was informed by the housing assistant, Mr. Logan that I had to either except the apartment then or that I may be forfeiting my housing application.

On this same day I accepted the apartment and was told that the repairs should be done within two weeks. I was given a form with the breakdown of my "rental fees" and was told that I had ten days to produce the money. On June 19, 2009 I went back to the office, paid my rental fees and was given a receipt but not the keys to the apartment. I was advised by Mr. Logan that the apartment was not completed and that he could not give me a definite date as to when it would be completed. I advised Mr. Logan that I had already told my current landlord that I was moving based on the two weeks notice that he had previously given me on June 3rd. I told him that as of July 5, 2009 I would be displaced because my landlord already had a tenant ready to rent the apartment. As of today July 27, 2009 I am still not in my housing apartment and they have not provided me with a date as to when it will be done. On July 6, 2009 I was advised that the apartment only needed to be painted and that that would take approximately a week. I feel that this situation is unfair because I have paid for a product that I have not been provided with. After my July 6, 2009 conversation with Mr. Logan he has not been answering or returning any of my calls. On July 23, 2009 I spoke with his supervisor who, just as Mr. Logan, has not been helpful and also unprofessional.

Please advise me on what I need to do or what else needs to be done in order for me to get into my apartment.

ComplaintsBoard
B
4:09 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NYC Housing Authority [NYCHA] lack of heat and mold problem

I have 3 years living in housing and this is the most terrible experience. They never have the appropiate heat during the winter. At this time there is actually not heat in my apartment, and mold start to come up in the bedroom windows. My big concern is that I have a daughter whos has asthma and also I have a 8 month old baby. I cant live on this condition and i've been complaining too much. I called the calling center 4 times already (ticket no. [protected], [protected], [protected] and [protected]) I also call 311 to file a complaint against nycha but at this time I don't see anything. Im desperate, and the worse part is that my baby has already a bad cough. Please help!I need to leave that place asap. They need to make me a transfer to a warm place. I'm afraid they will not approve my transfer because I already declined one transfer in the summer time; but the reason why I did it it was because I couln't afford to pay more rent at that time, and also the area where the buliding is not the best. Also, I asked a neighbor living on that building if the heat was good and she actually had the same problem. Attach you will find the email confirmation for the complaints made thru 311.

Read full review of NYC Housing Authority [NYCHA]
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
8:25 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NYC Housing Authority [NYCHA] bathroom leak, mole and loose toilet remains an issue.

My mother in law resides in the carey gardens - 2945 west 23rd st. , in brooklyn, ny. Since august of this year she has made several reports that there is a leak somewhere within the walls either from the above apartment or one of the top floors, yet to no avail. The maintenance guys have come three times to the apartment. First they made an assessment of the condition the wall is in, then we were told that the wall would be plastered however when I mention to the guy that plastering a wall without repairing the leak is useless; he stated that if we did not call to make an appointment for the plastering it would take a long time before they can actually plaster the wall. As soon as the guy came to plaster the wall, it began to peel again, there is also black mole on the walls and ceilings, the toilet is actually loose; yet their only solution nycha has come up with is to plaster the wall while the underlying problems remains unsolved. Today I had to call the [protected] to make another ticket, describe the problem all over again and be given a repair date of dec.16, 2010. However, I am not only going to take pictures but videotape the conditions in which my mother in law is living in. I am going to wait for their petty work to be done on dec. 16, 2010, then I will be taking her to housing court and filing a tenant's request for inspection, because I know for a fact that the leak is not going to be repaired and this is going to be an ongoing issue unless I take nycha to court myself and if the court does nothing I will call the media.

Read full review of NYC Housing Authority [NYCHA]
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
12:38 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NYC Housing Authority [NYCHA] unbelievable late appointments

My family and I are trying to resolve a bathroom ceiling problem. With each appointment it seems to get worst.

1 - at first, the ceiling was falling apart. We made an appointment for plaster on aug 10 - 2009. They didnt show up at all.

2 - then I made another appointment and the next earliest time slot available was in july 6 2010! I asked if theres any other appointments that are earlier, and I was told to call back periodically and find out! What the hell?! So that ticket # was 3598965, i've also kept a record of other ticket #s and dates too. I even took pictures on the ceiling and it started getting worst. Water was then leaking, and had to call customer contact center (Ccc) and made numerous appointments for the plumber.

3 - july 6 2010 arrived - the ceiling was so messed up by then, that plasterer jerry johnson said " I dont know what i'm doing yet" and took a look at the ceiling and says "he can't do anything about it. " he stated you need a to set an appointment for brick layer. We've waited nearly a year and nothings been done!

4 - now as of today [protected]) , after a number of delays with plumbing and plaster appointments (Which isnt done still) , the ceiling apparently is dried up, and we officially set a brick layer appointment which is ticket # [protected] and the date is set for jan. 12 of 2012! Are they kidding!? Afraid not. Like the plastering appointment, I have to call back periodically and find out if theres an earlier date.What can be done to get this moving?
What else can I do?
Why the hell are they working so slow! Is there someone I could speak to speed this up!

Read full review of NYC Housing Authority [NYCHA]
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact NYC Housing Authority [NYCHA] customer service

Phone numbers

+1 (718) 707-7771 +1 (718) 649-6400 More phone numbers

Website

www1.nyc.gov

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with NYC Housing Authority [NYCHA]?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with NYC Housing Authority [NYCHA] Customer Service. Initial NYC Housing Authority [NYCHA] complaints should be directed to their team directly. You can find contact details for NYC Housing Authority [NYCHA] above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about NYC Housing Authority [NYCHA]. Discuss the issues you have had with NYC Housing Authority [NYCHA] and work with their customer service team to find a resolution.