The complaint has been investigated and
resolved to the customer's satisfactionResolved Nutra Foods — Unauthorized billing
resolved to the customer's satisfaction
Several months ago I sent for a free trial of acai on the internet. A package did arrive with a trial bottle and nothing else, no information of any kind. For this reason I did not want to keep or try the product. Today I received another package containing a bottle of capsules and this prompted me to again try to contact the company.
Thanks to two [redacted]s on Nutra Foods listing their phone number I was able to contact them. Their customer service person told me that conditions of the trial offer were clearly spelled out on the internet and because I did not read them and call to cancel I was automatically enrolled in their monthly supply program. I guarantee you that had these conditions been spelled out on the original trial offer, I would have read and subsequently followed them. I asked for their website address to verify what I was told and discovered that there is now a different website which does indeed spell out conditions of the offer.