National Tire & Battery [NTB] review: complaint regarding service

I made an appointment for an oil change on 9/20 which turned into a 4 day ordeal. I had to take my car back the next day due to an oil leak which was caused by the mechanics breaking a part of the oil filter. I was told to leave my car and pick it up the next day. I picked it up on Sunday morning and had to take it back again on Monday after work for another oil leak issue. This time I was told that it was a $1000 mistake that they needed to fix and I wouldn't be leaving with my car again. I was given a rental car (when I left my JEEP there). I was told on Tuesday that there was an even bigger issue that they wanted to fix with the radiator that was not there when I dropped the car off on Friday.

Lastly, I left personal items in the rental car and realized when it was too last to pick them up. I call at 7am on Wednesday morning and asked them to hold the car for an hour while a family member came to pickup the items. I received a call at 8:30 that the care was gone and it was on it's way to Fallston, MD. My father than called around and the car was actually heading to a Enterprise Rental less than 5 minutes away.

I was given a full refund for the $200 I spent initially on Friday for my "troubles". However, the 5 day ordeal that was caused by a simple oil change has me very disappointed in NTB as a whole. I will never be back and will be paying off my credit card balance and tearing up my card. Additionally, I will never recommend NTB to anyone.

Hope Fisher
[protected]@gamil.com
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