I am one of the five winners around the world, of Nokia's- Nokia Twist, Unscramble and Win! CONTEST of 2006. I was notified about my selection as a winner from INDIA in September 2006, on the nokia's official website and by e-mail. Despite of completing all the formalities, sending hundreds of mails to all the concerned officials both in INDIA (Syam Devjeet (Nokia-CMO/Mumbai) and South East Asia(Tony Wang Online Marketing, Nokia APAC, Mobile: [protected] Fax: [protected]).
I still have to receive my prize. It's been eight months that my subsequent efforts have gone to deaf ears and their officials have stopped acknowledging my efforts of trying to contact them.Whom should I talk to about this treatment? Is this the image this company is trying to project to the world- as LIARS? I for myself have lost a great amount respect for them. Is there anyway that I can obtain my prize?
I bought a nokia cdma model no. 6235 with rsn: rnkcdb213748 vide bill no. : 065 dated: 25-04-2006 from m/s kohli infocomm (A reliance webworld express franchisee) , e-46, naraina vihar, new delhi-28.
In this regard it is to inform your goodself that I had sent the handset for first time to nokia service centre at okhala, new delhi on dated: 28-02-2007 for the key pad is ideal and got the handset returned back on 08-03-2007; I found that the key pad is working properly but joystick has got ideal and signals is poor, I again sent the handset to okhala, new delhi to rectify the problems; but regret to say that its still having the same problem.
After this I had gone out of town due to urgent piece of work for a long... Now I returned and once again I sent the handset by today on dated: 23-04-2007 but they refuse to say that this is out of guaranty/warranty.
I got really frustrated from this type of behavior they are doing nothing and my warranty period about to expire.
Someone suggest please what to do?
read for yourself:
Feedback on nokia website:
ME: Hi, I have phoned customer support twice today and i am a little annoyed. I bought your n95 because of the GPS and nokia maps.
Heres what you say advertise
Which features are free in nokia maps?
******Find address***********, (several million points of interest) or an own Landmark.
Q: To Nokia helpline:
No matter what i do i cannot find addresses.
I live in australia and downloaded the australia maps for eastern and western australia.
I can search by name and find mcdonalds for instance, i can search by catergory and find mcdonalds as well as other places in my local area.
What i cannot do,,, is do a search for address, no matter what address i put in it results in " No results found"
I know its free maps, but you do advertise it with this and with the capability of searching local streets in 150 countries.
My question is why is it not working on my phone?
I would like to talk to someone who actually knows this phone and the capabilities you advertise. I am sure it is supposed to work but its just not.]
Dear Mr. Williams,
Thank you for emailing Nokia Careline.
With regard to your email, I suggest **searching by the street name** instead of the full address. Kindly revert back to us if you still encounter any issue.
Hi, I tried queen st.
It says "search requires at least 3 characters of a city name as well. So your suggestion of "just searching by street name" goes against the ability of the software. Are you qualified in this product? as it seems you do not have any answer. Can you please pass this problem onto someone who would have an answer.
Dear Mr Williams,
Thank you for emailing Nokia Careline.
We value all constructive feedback that we receive. This gives us a gainful insight towards developing and providing greater technology, products and services to our customers. While I can appreciate the dismay expressed in your correspondence, I can assure you that Nokia prioritise and understand the support required by our customers.
Pertaining to your enquiry, unfortunately the mapping system through Nokia N95 ***does not narrow down and specify the street names****. It is best to locate via the main street or search via the nearest main location. The reason being the particular street name you searched for may not be listed in the maps. The best option is to determine the nearest main location of the street name you are searching for.
Another way to choose a location is by selecting it in the category browser.
Heres where we are at:
So the 2 telephone answers lead me nowhere.
Email they told me to narrow down to street name only. After I told them their software doesnt allow it they suggested it does **not narrow down to street name. Pretty good at stating the obvious i would say at this point.
dismayed by all this I googled the answer and wrote back to Nokia after i tried the solution and found i could infact do an address search after all, as I thought i could. And as they had advertised.
this is part of a bigger problem globally unfortunately. People just don't give a rats anymore and customer service is something you have to have for good looks. Heaven forbid there is still a few companies left out there that take your mighty dollar and offer back what used to be called service.
Half the answers you recieve from these companies are pre written and totally irrelevant tot he individual. Ah well one day the world will discover they can actually make more money by investing a little back into the customer.
Heres how i felt at the time:
I hope you feel embarrassed, because that is how I would feel if I had a multi million dollar company and could not answer a simple question posed by a customer.
And I truly hope you take on board this "gainful insight" into your product.
I have been through 4 Nokia careline "specialists" and you know what? I gave up and googled the answer myself.
As stated on a forum found on google
YOU need to be connected via WiFi or 3 g to do a search by address. Theres my answer. It’s a HUGE pity you couldn’t provide it. Give this to your boss and let him have a laugh at your own incompetence.
I will never, ever view your company any other way after this distasteful, embarrassing, disgusting experience.
Don’t bother apologizing because I know the apology is already pre written just like your useless answers. You should be ashamed.
I have a 9300i. After 2 months I was told I had water damage on my phone and was not repairable. I was also told this can happen going into a air conditioned car, having a phone in a shower room. This is not acceptable. I was first told it was 107 euro for repair, when I told them it was under warranty I was told it was water damage.
I has taken four months to get this answer from them which is also very poor service.
How can I get some help with this problem, I will not stop until I can have some resolution.
Can anyone help me to know where how to proceed so I can get satisfaction? Or at least warn others of Nokia's poor phones and service.
My mobile is not working Properly (Nokia-2310),It's battery low very fast without using any call, radio and game, and I want to give it nokia services center To Be Change, I want to know what the process it when they give me back the battery and i live in near by AIIMS plz tell me which nokia services center close to my place. IT purchase on 4 feb 2007
Ref: handset model - e50 (Purchased on 16th jan'07 from a local gurgaon (India) dealer " hot spot". Other...
I have purchased a nokia 5200 mobile phone on february 11, 2007. On 31.03.2007 suddenly there was no sound with the loud speakers. On 01.03.2007 I went to the nearby nokia care at velachery and they confirmed that it was speakers that got open and since they did not have the parts, I was asked to go to mount road for repair (Nokia care).
The next day (I have to take leave on that day) I went to the other service centre and was shocked to see that nearly 9 to 10 customers were there having the same phone with same problem. Just imagine how many would have suffered like me?
The job sheet was prepared and they said it will take nearly 3 days for repair. But when I contacted them on the third day they said that it will take one week to finish. Is this the customer care?
Should the company make arrangements for the parts since this seem to be a regular problem??? The company should also supply the parts to all the nokiacare units. Paying rs.8000.00 and there is no phone for nearly 10 days? Is it not ridiculous?
Since this seem to be a common problem with the model 5200, company must take immediate action as early as possible.
Nowadays I recommend my circle of friends & relatives not to buy nokia anymore.
I lost the cap of the camera of my N93 phone. I rang up to customer care and they gave me some address but when i reached there i came to know that Nokia parts are not available now. Because they stopped manufacturing. I brought this phone with 32,990 and if i lost the cap of the camera means that lens will be spoiled. If you can charge such a big amount why can't we get the parts of those phone in the market? If you have any such shop or wholesale center in Bangalore please let me know the address. I need to by the cap of the camera, i don't want to spoil the phone and camera.
I bought a mobile handset of Nokia-5200 model on 10/02/2007 from "Little Sisters'", (Midnapore-721101, W.B., India, Ph. No. [protected]- an priority dealer of Nokia) not for light purpose but for my old mother-in-law who is a cardiac patient. As my husband usually stays outstations, I have to contact with the Doctors for my mother-in-law every now & then. After using for only a few days the mobile became defective, no body could hear any sound for outgoing calls. Then & there I lodged a complaint to the dealer. As he told me to submit the handset I had submitted the same. Then he told me that hte set would be delivered after 6-7 days because it would be taken to Kolkata for repairing. After 2-3 days' gap I had several times inquired about the phone but he replied negatively. After a long fifteen days' time he called me to take delivery of the phone and also told that it had been repaired properly. But unfortunately, another major defect occurred. The phone could not be "charged" even for a single time. I had again submitted the set to him. He admitted that the set was a defective one and needed to be replaced. He didn't told me when would I get back my phone. Now the set is lying with him.
His casual & carelessness approach astonished me. He didn't even inspected the set before delivery! Unnecessarily he harassed me.-
I have bought the mobile N70-Music Edition on 14th feb. I found that memory was not detecting. I was out of...
With due respect i beg to say that i purchased a nokia n91 gsm handset in july 2006 it works properly for a month. After this it have problem of hanging ,it auto switch off while talking or listening the music i send the handset in nokia care hcl infinet dehradun after the 20-22 days i receive my handset back but i found that there is no any change in handset, i resend the handset to nokia priority for further 20- 22 days, care centre person said me that at this time the handset will properly repaired, but the handset is become more problematic this time the hard disc creates a sound during operating the handset i fed up with this process doing again & again, i feel cheated by nokia ltd.
I had a problem of flap in my Nokia 6060 handset on 19th of March.first I went to Ace Communication, 13, Kapil Vihar, Pitampura delhi. But they have refused to take my mobile. I have informed to Nokia customer care but I asked to submit at some other center. So I submitted at Dexter's digital Lab, Rohini, Delhi on 20th of April with job sheet number ow 480.My mobile is under warranty. so they informed me on the next day that it is physical damaged, I went back and asked them to give me the inspection report which they have refused. Kindly ask this center to do the same.
This is not the first time I have been harassed by Nokia Care Center. I have purchased this mobile on 22nd March 2006.from UTG Computer Pvt. Ltd. 279, Rajdhani Enclave, mahindra Park, Rani Bagh with Invoice no UTG/1980/2005-06.
There had a problem in display of handset in Nov. for repair I had submitted to HCL INFINET LTD.District Center, Janak Puri. Delhi.the jobsheet no.[protected].on 25th of Nov. They informed me that this display is local and given me in the writing also. The same Hand set I have submitted to Dexter's Digital Lab, Rohini on 26th of December.which was returned back in Jan.2007 after the new display it means my display was not local. So for last one year I have been suffering with this mobile set 6060.
Poor mobile and Nokia service!
I have submitted my nokia handset N80 to care center because of display problem (Under Warrenty) on 17.Feb.06 but I am still not able to get my handset back. I registerd a complaint to careline on 09.Mar.07 and still awaiting their feedback on my complaint. Whenever I call careline, the only answer I get is please call back after 48 Hrs. I wrote mails to their customer support dept. but only to find false commitments. If the set is not repairable please replace it. Does it really take so long to sort out a problem? I have paid hefty amount to purchase the set only to call up care center and careline. Nobody is bothered about the customer. This is for the 4th time that this set has gone to service center. My 2 months warrenty on the set is already lapesd in the service center. Do nokia extend the warrenty. If not then why the set is not serviced fast.
My Job sheet No. is [protected]/070217/23 dated 17.Feb.07.
My complint no. is 2-1WPYJP dated 09.Mar.07.
Is there anyone who would listen to me???
I am also attaching the e mail communication that I had with Customer Suppport and you can find easily that what is going on.
Dear Mr. Ohal,
Thank you for emailing Nokia Care.
This e-mail is in reference to your concern regarding the Service provision of your Nokia N80. We understand your concern and sincerely regret the inconvenience caused. As per the update from the Customer Care Division, your Handset is currently in the process of service provision and kindly be assured that one of our Customer Care Executive will contact you on 26th March, 2007.
We seek your patience and further solicit your cooperation.
For further enquiries, please feel free to contact our Technical Support Executives at [protected] between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
From: "ext Sachin Ohal"
Sent: Friday, March 23, 2007 2:56:07 PM
Subject: Re: Nokia - Sachin Ohal - Nokia N80 Phone Concern
Dear Noki Care,
Please refer your earlier mail. 22nd March 07 came and gone but there was no call from any of your representative.
That is why I had mentioned your services as Pathetic in my earlier mails.
I am fed up writing mails to you and would like to initiate suitable action from my side. I do not see any reply or feedback coming to me on my complaint which was logged on 09.Mar.07. and let me remind you that it is 15 days now.
Keep frustating your customers.
On Wed, 21 Mar 2007 NokiaCare wrote :
>Dear Mr. Ohal,
>Thank you for e-mailing Nokia Care.
>This e-mail is in reference to your concern regarding Nokia N80. We
>understand the difficulties you have been facing and sincerely regret
>the inconvenience caused. We are working on your case on priority basis.
>However, as your phone requires a higher degree of assessment, it has
>increased the turn around time. We shall coordinate with the Nokia Care
>Centre and revert to you with the subsequent update. You would receive
>call from one of our executives by 22nd March, 2006.
>We solicit your cooperation in this regard.
>For further enquiries, please feel free to contact our Technical Support
>Executives at [protected] between the hours of 9:00am and 9:00pm, seven
>days a week. For online support, visit "Have a question? Ask Nokia" at
>www.nokia.co.in. You may also find answers to your queries at
>www.nokia.co.in/support. We reassure you of our continuous support.
>Please help us improve our services by clicking on the following link:
> From: "ext Sachin Ohal"
>Sent: Tuesday, March 20, 2007 9:42:07 PM
>Subject: Re: Nokia - Sachin Ohal - Nokia N80 Phone Concern
>Dear Customer Care,
>It is very sad to state that I have to write you time and again
>regarding my complaint no. 2-1WPYJP.
>I registered this complaint on 09.03.2007 and I was asked to call back
>after 48 hrs. to know the status. I called back on 13.03.07 and spoke to
>Shriram and he again asked me call back after 48 hrs assuring me that I
>would get the status. I called back on 17.03.2007 and againg spoke to
>shriram and he was unable to provide feedback and asked me call back
>after 48 hrs. I thought of giving one more try and called back on
>20.03.2007 and spoke to Asma. To my surprise she was also unable to
>provide any feedback and asked me to call back after 24 hrs.
>What is care line meant for? Do you want your customers to call careline
>every 48 hrs.
>It is ridiculous that it is 11 DAYS after lodging the complaint and
>there is still no feedback on the same and in these 11 Days I could not
>get the status of my set.
>Is this the high service standards of Nokia?? DO customers need to go
>through all these pains after spending hefty amounts to buy NOkia
>My set is lying with Nokia Care for more than a MONTH now and I am not
>able to get the feedback for 11 days now. FORGET about getting the SET
>BACK. DO you really want your customer to go for a legal help in this
>I am very much irate and would never recommend any of the Nokia products
>I would rate this as the Poorest of the services that I had ever seen
>and most pathetic response to customer complaint.
>I assume that care line is ment for just saying Sorry to the customers
>and cannot help them in any regards.
>I would like to take this to media as well and would like to show the
>nation that what kind of services are given by so called world leader
>Nokia. (Anyways Media is also hungry about these kind of issues).
>I would seek an early response and quick action for this and I
>understand that you will appreciate my patience. Now I cannot withstand
>this anymore and would like to take serious action for this. ONE Month
>is good enough time for repairng/Replacing the set and if the set is not
>available with L3 center it can be managed from any of the
>I had never imagined this poor service from Nokia and if I get a chance
>I would definately look to talk with your Customer Support Country Head.
>I hope I have made my points very clear and if I do not get a call from
>your and if this issue is not sorted out immediately, I am going to
>proceed with suitable action.
>On Thu, 15 Mar 2007 NokiaCare wrote :
> >Dear Mr. Ohal,
> >Thank you for e-mailing Nokia Care.
> >This e-mail is in reference to your concern regarding Nokia N80. We
> >sincerely regret the inconvenience caused and appreciate your patience
> >in this regard. We shall do the needful and assist you in the best
> >possible way. We solicit your cooperation in this regard.
> >For further enquiries, please feel free to contact our Technical
> >Executives at [protected] between the hours of 9:00am and 9:00pm, seven
> >days a week. For online support, visit "Have a question? Ask Nokia" at
> >www.nokia.co.in. You may also find answers to your queries at
> >www.nokia.co.in/support. We reassure you of our continuous support.
> >Please help us improve our services by clicking on the following link:
> >Kind regards,
> >Meghna Mohan
> >Nokia Care
> >-------Original Message--------
> > From: "ext Sachin Ohal"
> >Sent: Wednesday, March 14, 2007 7:21:11 PM
> >Subject: Re: Nokia - Sachin Ohal - Nokia N80 Phone Concern
> >Dear Sophia,
> >Thanks for the reply.
> >I do understand the process involved in this and that is the only
> >that I did not complaint for 1 month.
> >But somehow I was not comfortable for not knowing the exact status of
> >the set even after submitting it a month back.
> >I hope that necessary action will be taken from your end.
> >Sachin Ohal
> >On Wed, 14 Mar 2007 NokiaCare wrote :
> > >Dear Mr. Ohal,
> > >
> > >Thank you for e-mailing Nokia Care.
> > >
> > >This e-mail is in reference to your concern with Nokia N80. We
> > >understand your displeasure over the delay in the service provision
> > >your mobile phone. As one of our valued customers, your satisfaction
> > >one of our primary objectives and we sincerely regret the
> > >caused to you as a result of this. We note your experience while
> > >the carline. We will do the necessary fact findings and action it
> > >accordingly.
> > >
> > >We would like to inform you that when a phone is submitted for
> > >provision, it goes through several levels of assessment to identify
> > >exact concern. This process equips our technicians to provide you a
> > >definitive resolution. Hence, the delay may be attributed to the
> > >comprehensive assessment carried out on your phone. We wish to thank
> > >for your patience and know that you will understand the necessity for
> > >this delay.
> > >
> > >We have communicated your displeasure to our customer care division
> > >their prompt action. We also acknowledge receiving the information
> > >provided by you and have appraised our customer care division of the
> > >same for their effective handling of your case. Pursuant to your
> > >for replacement, we would like to inform you that we are presently
> > >in a position to comment on the request. However, we acknowledge
> > >received your request and will duly forward it to our customer care
> > >division.
> > >
> > >Further, kindly be assured that the concerned executive from the
> > >customer care division will contact you within the next 24 hours in
> > >order to validate the latest status on the service provision of your
> > >handset.
> > >
> > >We appreciate your patience and further solicit your cooperation.
> > >
> > >For further enquiries, please feel free to contact our Technical
> > >Executives at [protected] between the hours of 9:00am and 9:00pm, seven
> > >days a week. For online support, visit "Have a question? Ask Nokia"
> > >www.nokia.co.in. You may also find answers to your queries at
> > >www.nokia.co.in/support. We reassure you of our continuous support.
> > >
> > >Please help us improve our services by clicking on the following
> > >
> > >http://www.nokia.co.in/nokia/0,,96469,00.html
> > >
> > >Kind regards,
> > >
> > >Sophia S
> > >Nokia Care
> > >
> > >-------Original Message--------
> > >
> > > From:
> > >To:
> > >CC:
> > >Sent: Wednesday, March 14, 2007 3:51:48 PM
> > >Subject: Ask Nokia (Complain)
> > >
> > >
> > >
> > >[THREAD ID :2-1X4F8Z]
> > >
> > >
> > >[Type of Service:Repair]
> > >[Model:Nokia N80]
> > >[Accessories:]
> > >[Concern: This is in reference to Job Sheet No [protected]/070217/23
> > >17.02.07. The target delivery date given to me was 24.02.07 but after
> > >month now I have still not received my hanset. I had lodged a
> > >for this and the complaint no for the same is 2-1WPYJP dated 09.03.07
> > >and had spoken to Shobha. She asked me to call after 48 hrs. to know
> > >status and when I called back on 13.02.07 and spoke to Sriram he gave
> > >the same answer and asked me to call back after 48 hrs. I cannot
> > >understand that if the call center do not have any information what
> > >the point in logging the complaint.
> > >However I am more concerned about my handset. Since the time i had
> > >purchased the set in june06 this is 4th time my set has gone to
> > >center. Unfortunately it always takes 1 month for the problem to get
> > >resolved. I have purchased the set for Rs.28000 and this is the value
> > >that i am getting for my money.
> > >My 3 months warrenty has lapsed while the set is lying with service
> > >center. Who is responsible for this?
> >I want immediate solution to this and request you that please do not
> >to satisfy me by giving lame excuses or any false explainations.
> >If I have paid Rs 28000 for the set I would expect that high quality
> >service also.If the problem cannot be rectified please Replace the set
> >and do not give any excuses that it takes time to replace the set and
> >all. What if company delays in giving your salary in time and then say
> >that it is due to technical error and it will take another 1 month for
> >your salary. You will definately be furious and will ask for
> >explaination coz you work for money and not for free.
> >Try to understand my emotions and the money that I had paid to buy the
> >Request you to do something on URGENT BASIS as I do not have nay
> >alternative set and my all phone book is on memory card which I am not
> >able to use.
> >Please try to arrange the replacement on immediate basis, so that I can
> >start using the set.]
> >[Country: India]
> >[Alternative Contact No:+91]
> >[Date of Purchase:[protected]]
> >[Job Sheet Number(s):[protected] 07021 23]
> >[Job Sheet Date:[protected]]
> >[Job Closure Date:--]
> >[Authorized Care Center:Shree Communication]
> >[Have You Registered:yes]
> >[Where is Product?:At Care Centre]
> >[Last Time Visited:[protected]]
> >[Last Time Called:[protected]]
> >[Last Updates received:--]
I took my phone on 3 occasions to nokia service centre in woodmead, Johannesburg.despite this my phone was never repaired properly.
Since the woodmead repair centre closed down I took it to the mtn service centre at the glen and after more than 3 weeks they did not even repair the phone.
I am supposed to keep this useless phone from nokia without it being repaired despite it being under the manufacturer’s warranty.
Sometimes one car symbol is coming in mobile screen, at a time no sound, no sound ringing tone, incoming and outgoing calls no sound.
I brought nokia 6270 handset, it get restarting problem on the 3rd day of purchase. I take it to hcl nokia care centre, noida sec -2, they returned the handset after 15 days, after a short period the phone has occurred the same problems & it was taken to the nokia care centre three times for the same complaint. I am sick of the nokia handset & nokia care centre!
I am one of the frustrated customer of Nokia India and fighting for their third class services to India...
It is hereby warned every one a person named ananda lingaraja kolakar has developed a website similar to nokia and has used the same logo of nokia too and has started accpepting orders through his website and offers huge discounts on all new models of nokia by saying this is a promotional offer. He has 2 mobile and a fax which is of bombay number and both mobiles are of karnatak and ask the caller to make immediate payments through funds transfer facility and mobile would be sent through blue dart courier but nothing happens to be given in hand all hard earned money is just donated and transferred into this frauds account, hence every one is alerted not to make any transaction with person are else all money will be lost and nothing could be recovered. I have faced the same person and myself be came fool by transferring 25,000 for nokia n-91 modle but after transferring the money this chap ananda has stopped answering the telephone and seems to eb smart not to talk and hand over the mobile too. Now a cid-economic offense case has been filed against him and a case of cyber cheating too has been filed.
My nokia phone was hanging a lot. I took it to nokia [hcl] , preet vihar, delhi care center. They said that they will check the problem and the call me to inform about it. I agreed and submitted the phone with them.
Even after a week no one called me... So I went back and asked them. They said phone is tampered and hence cannot be repaired. Which is a complete non-sense. It seems some novice technician has played with my set and now the blame is transfered back.
I purchased the phone from an authorized dealer and opened it from the box and no body except the care center people opened it.
Ps: the staff here is also very rude.
I bought a new Nokia 1600 black mobile from Anitha Stores Madurai on 04-01-2007. IMEI no of the set is [protected]. The mobile has been sparingly used at home. Suddenly it failed to work on 21st feb'07. I took it to the dealer and in turn they sent it Nokia care centre. Nokia care centre refused to take the set for service falsely alleging that water has logged in and the mobile is opened for service already. But there was no visible evidence of water logging or set being opened already was pointed by the center. When asked them to show evidence, they simply replied common people can not see that. Then I took it again to the dealer and the dealer accepted the set for servicing. Two days alter I got back the set. The set was working but without lights on the display board and key pads. The dealer also said it can not be rectified. I have used the set carefully and Nokia care is giving false allegations to avoid replacement of the set. Do not buy Nokia!