The New Jersey Department of Labor and Workforce Development’s earns a 1.1-star rating from 0 reviews and 154 complaints, showing that the majority of service users are dissatisfied with support and resources.
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Unemployment insurance during covid 19
Hello,
I have been unable to file an unemployment claim online or on the phone due to the site is down online and I have tried several days in a row.
The phone numbers do not connect you to anyone and you get disconnected continually.
I have been trying for a week now with no results.
I need income NOW, not 3 months from now.
I have worked my whole life and now that I need the unemployment due to COVID-19 I am unable to get it.
Please help asap.
Jackie Sanchez (Nee Corseri)
[protected] (Cell)
[protected] (Home)
Unemployment representatives
I am trying to claim my benefits and cannot get through on the phone at all, my claim keeps saying "pended" I finally got through this morning and "Delilah" Just kept saying I need to check my email, I explained over and over I never received an email, she didn't want to listen, then she said she would talk to a supervisor and call me back and didn't call back until 4:40 pm and said the same thing again, when AGAIN I tried to explain I didn't receive an email, she said "well you have to try" And hung up on me!
Poor customer service
I filed a claim back in September and have got nothing but the run around from this department. I asked for a hardship to be noted on my records because my children and I are great risk of becoming homeless. Still nothing has been done. I have been calling for several weeks and also asked to speak with a supervisor, all they do is hand up! This has got to stop!
Unemployment claims adjuster complaint
I filed my initial unemployment claim on 8/11/19, I received my letter stating that claim was accepted along with the amount that was approved to me. Every time I filled my claim online on Sunday, I would continuously get the message that my claim can not be processed and that I will be given a credit. I called multiple times regarding this issue. Eventually, when I spoke with someone, I was advised that I had an upcoming phone appointment and that I needed to do additional documentation, which was to be received via email. I advised the representative that they were done before my call, she looked into the system and saw that they were completed., the same day they were sent. She advised me someone would be reaching out to me to continue the process. weeks went by. Eventually, I received an email from a claims adjuster stating "she will be working on my claim" throughout a week she and I were communicating via email, mind you extremely unprofessional. She asked me the reason for leaving ext. I provided her with the proper documentation, and letters from my previous employer stating that I was eligible for my unemployment. Weeks went by, and I never heard from her, followed up with her to see the status, she responded "if it was approved you will receive a lump sum, or an appeal letter GOOD LUCK" first off, that is EXTREMELY unprofessional. I replied to her asking if my claim was approved, she replied via email " I am no longer working on your claim, and to please appeal" I wrote back to her she stated that I did not meet "good cause" mind you, I provided her with all the documentation, and proof of good cause. She misunderstood me, and due to her lack of knowledge, and proper work ethic, I have to go through the appeal process. A few days later, I received four letters that were contradictory, two of them saying approved for benefits, and two stating denials, all four dated the same day. This can only prove her incompetence. My life has been hectic since then, I have contacted an attorney to attend my appeal hearing which is scheduled at the end of October. If she cared about her job and listened to what was said to her, and read what was provided, I would not be in this situation. As a working US citizen we pay into unemployment why is it so difficult to receive something that YOU PAY FOR?! I have all the proof of back and forth emails, documentation of approval/denial all of which I would be more than happy to provide anyone at a supervisor status. I can guarantee that if she was in my shoes, this would have never happened. I am at the point where I am going to take my complaint to our state representative. I do hope that I am reached out to, I would like to resolve this issue, it's unjust nor fair. Today is 9/22/19 and I still have not received any benefits, my initial claim was on 8/11/19 and my appeal is at the end of October, yet I have to claim every Sunday. This all could have been avoided if she knew how to do her job.
Waiting for claim to be processed.
I lost my job due to a layoff the last week in June. I immediately applied for my unemployment benefits. On July 3rd, I received an email requesting more information about my claim. I sent in the information the same day and was able to certify for benefits. A couple of days later, I received a probationary partial week through direct deposit. Since then, I have claimed benefits weekly and each time receive a message that I cannot be paid at this time since they are still reviewing my application. I've called the phone number 3 times to try to get answers. After my first call, I was told I should get an answer by the end of that week. After not hearing anything, I called a second time and was told any claims from before a certain date were taking 5 weeks to process. I called again today and was told there is a backlog and because I worked for a Board of education, my claim takes longer. I've been unemployed for 7 weeks at this point, actively looking for work. It is absurd it takes this long for people to get benefits that they paid into to in order to help in tough times.
The complaint has been investigated and resolved to the customer's satisfaction.
My Husband Refiled His Claim 7-7-20 It's Still Pending He Calls Their Rude My Landlord Needs A Letter Saying He Does Receive Benefits Once Again Rude My Husband Is Now Fallen Into Depression Because We Could Be Evicted. They Should Open The Offices Back Up That Way They Have No Other Choice But To Do Their Jobs. I'm Hurt Because He Just Wants His Benefits That He Worked For. There's Noway Their Working Around The Clock If So People Would Not Have To Wait Forever To Receive Benefits. What Supposed To Happen God Forbid My Husband Take His Life Over Unemployment Employees Being Rude And Not Doing Their Jobs? Somebody In Unemployment Have A Heart Put Yourselves In Our Position See How It Feels. None Expected A Virus To Halt Peoples Jobs. Please Take My Husband Claim Off Of Pending. I Don't Want To Have To Bury My Husband Because He Could'nt Take Looking At Pending Everyday. Thank You.
Claim examiner
I received a call about my unemployment claim from a claim examiner and I was treated every rudely... I was spoken to as if I was a con artist... To the point I cried! The examiner treated me as if my story was made up... And spoke to me like I was a criminal... I explained to him what happened to me when I was fired and he acted like my story was false... Tell me what the employer had said disregarding my story... I never felt so discriminated in my life!
Customer service representative
today on December 14, 2018 I called your unemployment claim number, 201.601.4100 and after being prompt I requested the call back. Finally after 2 hours I got the call back which I was told would happen in 24 minutes, but that's not the compliant. my compliant is the representative was down right rude and hung up, her name was marge she was no help. I as human being and as a customer service representative would never, ever speak to someone in that tone or hang up on someone. I was extremely polite to her as I was brought up to be. you guys need to hire people that actually care, like I do when I get calls. this is not acceptable for a person who pays state taxes and property taxes. treat people better.
No one answers their phone nor call you back...
Worked 31 straight years, company sold and now unemployed.
Each time I have a question, I have to get in my car and drive 10 miles each way to try to get an answer. No one answers their phone nor do they call back. While there, standing behind the red line, waiting to be helped, the person who is to ask "can I help you?" is chatting with another employee (personal stuff) and simply ignores me.
Who manages these people? Why are they not helpful and rude? Why are they employed? They should be standing behind "red line"...Not Me!
Unemployment process
On April 13th 2018 I was let go from work because of changes being made. I immediately filed for unemployment. I received a notice week later a interview had to be scheduled because i could have been let go for misconduct, which is in accurate. I called my former employer and had ask if there was going to be an issue with receiving benefits and was told there should be no issues. So now had to wait till May 8th 2018 for phone interview at 2:20. After waiting by phone all day i finally received call at 3:00. I was asked reason for termination and told them because of changes "going in a different direction" interviewer then stated he would call HR no answer if there was a different reason for termination he would call me Friday for my rebuttal, (3 days later). No phone call Friday, so I followed up a week later. I called first thing in morning and answering service said would call me back in 2 hrs. After 2hrs spoke to someone and was told no determination was given yet. I wait another week and was given the round around that people get sick and could delay process( I will tell my kid cant feed him because someone is sick and no other person can take over) ridicules. Its been over a month and i finally get number to commissioner office and made complaint. I was told they don't know why i was given there number when was told that would be the place to complain and get results. Spoke to assistant commissioner and said he would reach out and find out what's going on and would call me back that was yesterday morning May 22 2018 he never called back I called him back in afternoon to follow up. He said he didn't forget about me, that he reached out to department and manager and has not received a call back he would call me next day. Surprise! no phone call back so i call and now he was very dismissive as was the interviewer. I cannot believe how they are capable of messing with peoples lives it is extremely frustrating and gives me anxiety. Shame on them, luckily i had some money saved to get me by but guess what that has been exhausted. I just cant understand why when i am deducted from my wages for unemployment they make this impossible process.
Rude/ unprofessional/downright confusing
I have been collecting Unemployment for the past two winters because my work is seasonal. I just started with a new company about 4 months ago, for a higher rate of pay. Around this time, for the past two years, my hours would be cut in half and I would start collecting partial unemployment and transition into the winter and collecting full time unemployment. Today I attempted to claim for the first time over the phone and had to wait for a call back from an agent. I thought, "OK, no problem, because I have wages to claim, they must want to talk to me and make sure everything is kosher.". Eventually, I received the call-back and spoke to an agent who's name I couldn't understand. He started out fairly polite, but once he saw my rate of pay his demeanor did a total 180 and I felt as though I was being treated like a scam artist. I couldn't get a word in edgewise and felt that this man was speaking down to me. Any time I tried to speak he raised his voice and repeated himself. I eventually had to end the conversation because I could see it was getting me nowhere. I was left with multiple unanswered questions and a feeling of being cheated. I put money into NJ Unemployment with every paycheck so that, when my hours are minimal, regardless of my rate of pay, I can collect. If I am wrong, I'd like someone to at least explain why in a more professional manner. The worst part is, who can you complain to about the government? No one. I highly doubt that this complaint will get anywhere, I do regret not asking for the agents name who "helped" me but, if nothing else, this can voice a concern that I'm sure is plaguing many of you: unprofessionalism and unaccountability in the unemployment office.
The complaint has been investigated and resolved to the customer’s satisfaction.
I experienced the same problem.. I was almost unable to understand the barely comprehensible english I was subjected to. I did ask for the agents name and was told it was against poliicy to give that information.Also the attitude change told me this was going nowhere. After I had to ask that she repeat a "non answer" a number of times she hung up on me.. Not having a name sort of makes it impossible to place any complaint I might wish to file against that person.. I think perhaps a sensitivity course should be instituted. Also a reminder that sometime in the lifetime of working they will want to collect the same benefits that we are requireing..
Unable to reach live person/get answers
I first filed for unemployment the day I was laid off, 4/15/2011. I received notification by mail that my first date to file a claim would be 4/27. I filed as directed - but then my employer sent me a severance check I wasn't expecting (I thought it was included in my last paycheck). NJ Dept of Labor then denied my claim. I talked to a claims examiner and was told to fax my final severance check to Claims Examiner Kyepez or K Yepez, which I did.
It has been over three weeks and my claim is still not resolved - I've called every number in the guide they provide to job seekers, plus I've emailed every email address listed on the Department of Labor's website. I at last spoke to a live person yesterday who said I had to call yet another number this morning at 8:30 - It's now 2 pm and I have yet to have the phone answered - it either rings and rings or is busy.
Can't get through on phone lines
I've been out of work for one month now and filed my claim for unemployment benefits and received mailing that I will receive benefits. I have been calling because I havent recieved any pay as of yet and messages telling me that claim not payable until I speak with an agent. I have been calling without getting through everyday from 7:30am til 5:00pm and keep getting hung up on. This has been going on for more than 2 weeks ago to present day. I don't know what to do. Please help
The complaint has been investigated and resolved to the customer’s satisfaction.
The staff in Pleasantville are the worst. The service person I had was Joe. He was rude and arrogant. He chastised me because they recorded the wrong information, said I should stop asking questions because I not a lawyer.
I filed 3 weeks ago and still have no response. I can’t call, get hung up on or told too busy, call back. I try the claim inquiry, can’t check at this time because it’s too busy. There is no help from anyone anywhere and I’m here with two children out of school and utilities out of control and about to lose everything. Someone needs to be available to answer questions at the very least. Virtual assistant is of no use and doesn’t help at all. I need help fast please! The way New Jersey has handled this situation is a disaster, no matter how many times the governor says it’s handling it well.
I have been out of work since 6/12/17 and my paperwork for TDI was sent on 6/14/17 to the Dept of Labor. I called a week later and spoke to a woman who was VERY nasty and unprofessional. She told me that the paperwork was received and that it could take up to 27 days to process. In the meantime, there was nothing I could do. It is now 7/28/17 and I have been without pay for over a month! I have called several times a day for the past few weeks, but after going through a few minutes of automated prompts, I get hung up on! Once I got to where it asked me to leave a call back number and a representative would get back to me. I received the call back, but what do you think happened?...I got hung up on again when they went to "transfer" the call to an agent. They did send me two letters which arrived on the same day. One saying I would be receiving my pre-paid debit card soon and the other saying I had to have the doctor fill out another form before getting paid. Apparently the doctor himself didn't sign the first one. That form was faxed to them two weeks ago! This is absolutely absurd! People rely on their money for bills (all of mine which are now behind) and living expenses. I can't even check the status online because it tells me my DOB is incorrect. I'm pretty sure i know my own DOB so am going to guess the error happened on their end. PLEASE do something to rectify this situation as soon as possible.
I was born, raised and successfully employed in the state of New Jersey over thirty. My age is sixty seven and trying to survive the high cost of living in this state by supplementing my social security unsuccessfully and believe I have be categorized as age unacceptable. I finally was hired by Crossmark a Plano, TX Corporation as a Demo Specialist providing services at BJ’s in February of 2015. My employment was for a six hour shift with a one half hour paid break which did not include demo cart cleanup which could be from fifteen to thirty minutes of uncompensated time along with another twenty minutes for computer log on and reporting of demo time and results survey in addition to accessing online my schedule once a week.
Over the period of time since beginning employment I have been subject to numerous actions of harassment and discrimination when I also consider activities of other employees. I lost three weeks of work due to corporate claiming I resigned and could not be scheduled for work admitting to the mistake but told could not be scheduled until reinstated I was reprimanded in front of customers for unnecessary reasons. Disciplined for leaning against the wall to relieve some back pain after standing in place for four hours regardless of my supervisor knowing full well that I had injured myself a few days before lifting an ice chest while working. I was refused acknowledgement of my doctor’s request due to previous hip replacement and strain of this incident for intermittent short breaks or a stool request and forcing me into an ADA review process, paperwork, supervisor indicating not meeting job qualifications and losing more additional work while Crossmark determined what they should do. It was very disturbing that I had to lose three more weeks of work over a stool when I could go to other BJ’s and find them in use. Finally three weeks later they ignored the ADA and provided a Crossmark policy stating that use of a stool was approved based on five minutes per hour. All of which I have documented in chronological detail since the beginning of these incidents and upon request was sent to the Executive VP of HR with no further action.
On July 28, 2015 without any prior discussion I received an email along with eleven team recipients stating that our working hours have changed by an incremental time schedule beginning at 10:30, with a one half hour mandatory lunch break and “Failure to comply will result in disciplinary action”. This is directly contradictory to being hired by Crossmark and discriminatory when considering demo team members that were hired in the same time frame as myself were excluded from this new policy and continue to work a six hour 10:00 to 4:00 day schedule with a half hour paid break. In the same time frame Crossmark without any notice instituted a sales quota process ranking demo team members based on product sales. I was not hired as a salesman, it is and was not in my job description as well as there has been no discussion or provision for compensation only the expectation by everyone that it will be used as a means for terminating a at will employee.
It is sad that a company professes that it has great corporate aspirations for rising to the top of the Fortune 500 list disregards the most important key element to that success and that is its people. This type of corporate activity has transpired across the country as evidenced on internal company blogs posted by employees but not my concern. My intent is not to resolve the personnel issues of Crossmark but do expect your attention to this issue violating my personal rights as a citizen and employee in the State of New Jersey.
Thank you for your immediate resolution of this matter.
[protected]
I have not been able to get through [protected] after one week of daily calls. Faxed successfully to [protected], but have not had message acknowledge or replied to by e-mail or phone. Both numbers had been included in the FAX. I don't know what to do. Please help as well.
Never any help from nj unemployment
I have a combined claim of wages earned in both PA and NJ, but file directly through NJ. I dont understand how they can cut off someones benefits with NO NOTICE due to an error on THEIR end. It came time for me to file an extension, and I did, filling out the necessary information (though it did take me almost a week to be able to speak to a live representative- their phone lines consistently advice you to call back, and when you finally do get through, you wait on hold for an hour and then one of their various RUDE reps will not only hang up on you, . but laugh before they do it!) Anyway, the issue at hand is that the NJ office messed up when processing my extension, and a few months later, abruptly stopped my ability to claim with absolutely NO NOTICE. After another week of trying to get thru, the lady on the phone informs me that I was OVERPAID and I owe money. I informed her that I knew this was not the case, but she very unprofessionally argued with me, and i asked for a supervisor. She put me on hold, then can back 15 minutes later and told me that a letter was coming to me in the mail explainning everything. I asked what the letter was regarding, and she saif "Im not allowed to tell you" ? What in the name ., .. I had to call PA unemployment to figure out that NJ was in error, but in the meantime, I have to wait until I get a letter that for all I know is not coming.. Ive been a month without any funds already, and this is just a tip of the issue that I am having with their services.
The complaint has been investigated and resolved to the customer’s satisfaction.
Unable to file due to phone hang ups, etc
I've worked over 20 years - never collected Unemployment until I was temporarily laid off in the summer. Opened claim - collected two weeks and returned to work. Laid off in December and reopened claim. Two weeks again. But this time, I cannot get in touch with anyone at all. I tried to file for the first week, got a message "unable to process at this time" wait a week to hear from someone or email us. So I waited, didnt hear, emailed, and still waited. Started calling again the four different numbers to get a person on the phone. Typically a 40 minute hold time - running up my phone bill like crazy and still get disconnected each and every time. No joke, called 30 times today alone, about 30 times yesterday. Cannot get through and cannot get paid.
The complaint has been investigated and resolved to the customer’s satisfaction.
I applied for unemployment back February 2022 I’ve been giving the run around I’ve filled out the emails sent requesting more info can never get anyone on the phone. I’m trying to claim my money for the days I haven’t worked. I am being pushed to some how get a letter to the governor because this is not fair. They have a lack of staff to provide people with answers I get a denial letter then I get a letter about how to claim for benefits which one is it I want a call regarding this I even sent emails no response
I applied for unemployment back in February of 2022 and have been giving the run around of not providing enough information or letters I’ve never received the only letter I’ve gotten were denial letters. It’s to the point I will contact the governor as I am entitled to the money I worked for. And the fact I can not speak to someone to get this resolved. I have two kids and bills so far behind because I did not have the funds when I was unemployed because no one got back to me to help.
filed a claim back in 3/20/22 but due to the IDme it delayed my claim. I waited and called in May hoping it would be fixed. Called 6/11/2022 & was told it would be another 5-8 weeks! Still not fixed. I am a union employee, lay-offs happen often. I need to get this cleared up in case I have an extended lay-off. 5 months it too long for this.
Csn someone from nj unemployment please call me! I've called for 9 months and for the most part would speak with someone live. But the past few weeks I haven't been able to get a hold of anyone. Every time I spoke with someone in the past 9 months they told me that yes my claim was being processed and it should be no more than 2 weeks. Then I spoke with someone and she said that sorry due to human error my claim was sitting in a hold status and nothing was being done with it. I asked if she could see any notes that were left previously. She said that they do not have any system that keeps notes so she was not able to see any prior calls nor conversations that went on. That was after speaking with 32 different people. She then finally said that my claim was in the correct place and that it was being processed. 4 months and being told 2 more times that it should be no more than 2 weeks, still nothing. I emailed NJ senator, no response. Any suggestions? Email has no correspondence as well.
I filed 2 months ago, and I haven’t heart anything in a month! I’m still injured because I was fired being on light duty and got a lawyer to help me because I been horrible treated and don’t know what too do!
I filed a claim for NJ unemployment and received a confirmation number. I did not receive notification of when and how to claim my benefits. When I went into certify for weekly benefits, my claim did not show.
Also back in January, when I tried to claim my weekly benefits for my claim dated 1/30/22 I kept getting booted off the site. I never was able to claim that week and I just gave up.
Now this is a new claim for the week ending 5/21/222 and I am still not getting unemployment.
I have tried numerous times to call without getting a person to talk to. Can someone PLEASE help me or guide me what I should do next...
Well there system kicked me out 3 months ago got the pau extension they owe me more than 10000 was told on three different occasions that my money would be deposited within next day to three days a month ago, then I get through again they tell me a specialist department has to finalize it and is going to take two three weeks then get paid now past that date still no pay.yeah we in this together alright.i don’t know what todo believe them they have been lying to me for 4 months.unbelievable
It happed exactly the same way to me.
New Jersey unemployment has completely failed and fell apart this year during covid-19. They showed that they need to be completely revamped
There's Noway Unemployment Workers Are Working Around The Clock If So People Would'nt Have To Wait Soo Long To Get Their Benefits They All Should Be Fired! Stop Them From Working At Home Because Nothing Is Getting Done At All!
claimant #3924754 every week I claim and it says I am not payable and to call
3 weeks now and no one answers the phone if i made an error I cant fix because I cant get through. its been 3 weeks and I have nothing I filed on MArch 22 but need to change my last day of work to MArch 26, 2020
Overview of The New Jersey Department of Labor and Workforce Development complaint handling
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The New Jersey Department of Labor and Workforce Development Contacts
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The New Jersey Department of Labor and Workforce Development emailsconstituent.relations@dol.nj.gov100%Confidence score: 100%Supportdominic.rota@nj.gov99%Confidence score: 99%jerrel.harvey@nj.gov99%Confidence score: 99%communicationdarryl.isherwood@nj.gov98%Confidence score: 98%alexandra.altman@nj.gov98%Confidence score: 98%michael.zhadanovsky@nj.gov97%Confidence score: 97%
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The New Jersey Department of Labor and Workforce Development address1 John Fitch Plaza, P.O. Box 110, Trenton, New Jersey, 08625-0110, United States
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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