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CB Game Systems and Consoles Nintendo Sales man miss lead the service plan
Nintendo

Nintendo review: Sales man miss lead the service plan 4

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10:59 pm EST
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I bought a nintendo ds for kid on 2nd may 2008 the sales at shop try convince to by insurance which is about 29.99 $ plus tax. He told if go with is good for you because some kids drop on the floor may be it any damage then you can bring it back, exchang and replace any or you get money back and he did not use the physical damage word. Today I went to store which store#63 because the nintendo ds is not working I can not load the disc. I talk to the store manager she said it is not cover by the plan because it is some sort of physical damage. I said to store manager when I bought it this nintendo ds the sales man he did not mention me about any physical demage that is why I get the insurance plane because I realise that anythings could be happen where is physical or software but at the purchaing time the saleman was so kind but today the store manager try to save him that he can not say like that. I complaining not for the money but for the fair business tradition. My email is [protected]@hotmail.com
Will you please tell me what I will do know
Thanks

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The complaint has been investigated and resolved to the customer’s satisfaction.

4 comments
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DLOWE77
MARSEILLES, US
Dec 05, 2009 3:07 pm EST

IN THE PAST YEAR I HAVE BOUGHT 3 NINTENDO DS, ONE FOR MY SON AND ONE FOR EACH OF MY NEPHEWS AND BELIEVE IT OR NOT ALL 3 ARE BROKEN IN THE SAME EXACT WAY! I FIND IT HARD TO BELIEVE THAT A GAME SYSTEM THAT COSTS $150 IS SO POORLY MADE.IF I WOULD HAVE KNOWN ABOUT THIS DEFECT AND IT IS A MANUFACTUER DEFECT I WOULD HAVE SPENT THE EXTRA $50 ON EACH AND BOUGHT A PSP!

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SusanEG
Peterborough, CA
Jan 13, 2010 5:51 pm EST

I bought the new Nintendo DSi because I was worried Nintendo would start making games only compatible with their new DS system only to find out some of the games (such as guitar hero) are not compatible with the DSi. I had already opened the guitar hero game before I realized this and therefore the store I bought the game at would not allow me to return or exchange it as it was opened software. I called Nintendo who told me it was not their problem, but the manufature that made the game and gave me their number. After calling 4 times all I got was beeping noises when choosing the customer service option and a woman who treated me like a small child telling me "to push the number 4 on my telephone for the option". I was very irritated with this waste of $40 and I will think twice about buying a Nintendo system in the future. When they make a change that large to a game system they should re-name the system or make sure the games that are not compatible are labelled.

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red1973
Royston, GB
Nov 24, 2010 3:20 pm EST

I'm in the uk, but I wanted to complain somewhere!
My son's DSi is 3 months old and the right button at the back kept sticking on, I sent it off only to be emailed today saying it had been dropped, claiming there is damage (I inspected it before posting, there is no damage) and that 's why the key sticks, and asking for £55 to send it back as it is!
WHAT A CHEEK! I have requested photos and now have to wait 2 days for a phone call - DISGUSTING!
I AM SERIOUSLY THINKING OF BUYING A PSP!

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bitterqueen23
Grand Rapids, US
Nov 30, 2010 2:18 pm EST

I bought a ds lite for my son in feburary of this year and we have experienced all sorts of problems with it. The game cards can't be read, the buttons are coming out, and the top right button is stuck. I purchased a replacement plan through the store I bought it from. The replacement plan doesnt begin until the manufacturers warranty ends, so I had to call Nintendo if i wanted it fixed. The man on the phone told me I had something stuck inside the ds and should try cleaning it out with a toothbrush...what a JOKE!They said the ds was broke due to "heavy gaming" and that I needed to pay $90 if i wanted to have it shipped, maybe fixed, and sent back in a month or so. They also said they would add another full 1 year warranty. WHAT IS THE POINT OF A WARRANTY IF IT COVERS NOTHING?! I am outraged!

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