Scuf Gaming International
reviews and complaints

Terrible products. I have ordered 4 different controllers from this company, and all 4 have had issues. (Yes, I realize I look stupid for continuing to order from a company like this) The latest, my scuf vantage, has a sprint cancel issue. I push the left stick forward and press in a paddle to sprint, it takes off briefly, then it just stops running. It makes FPS games unplayable. My controller is out of the 6 month (WHAT A JOKE) warranty period, so they expect me to pay to ship it back AND pay for the repair. Con artists. You know you make a *** product when you don't have AT LEAST a one year warranty on it.

Anyway, two of the other controllers have a face button not working and the other has a left/right movement issue with the left stick. At this point, I don't even care about getting these fixed, I just want my vantage to be fixed without having to pay for something that is obviously a quality issue. DO NOT buy from this company, you will regret it.

Ordered a ~$220 custom Xbox/PC controller. I had 3 things break within the first several months. However, it was a fantastic controller 'til things started breaking. Their customer service is a JOKE. They sent me the wrong replacement parts which cost me a month of waiting. Then the joystick broke, so I sent it in for repair, it's under warranty. NOPE, the joystick that broke super easy was deemed "excessive damage", what a joke. Their customer service takes weeks/months to reply and basically will always blame it on the consumer, charge you money, probably will send you the wrong thing, and gives me care in the world. This is why if you look up Pro Gamers on YouTube like Zues, he has entire rants about how SCUF gaming doesn't even belong in his conversation of the 4 best gaming controllers because although the "product" belongs there, the customer service is so bad he can't recommend them in good faith to ANYONE. Avoid like the plague. If there was less than 1 star, I would do it.

I ordered a custom controller from Scuf Gaming on April 14th. I was told that my estimated shipping date was between May 19 and June 2nd due to Covid I was okay with this. I then received 2 emails, one on May 16th and one on May 27th telling me that my controller would ship on June 2nd. When June 2nd came and went and the controller had not shipped I started to get impatient. On June 12 I sent Scuf Assist at Scuf Gaming a Direct Message on twitter as this is the only way to contact them at the moment. I have since sent them multiple Direct Messages as well as tweeted to them. I have gotten NO response to any of my Direct Messages after 12 days and all they tweeted back to me was that they are answering Direct Messages in the order they come(really 12 days and still no response) and that my multiple Direct Messages will make it longer before I get a response. I have paid 200 dollars for a controller that after almost 11 weeks I still don't have and I can't even get someone to talk to me and give me an idea of when or if I will ever have it.

So I received my custom $200+ controller after waiting for well over 3 months for it. When I finally received it I realized that it constantly shut off during game play unless it was plugged in.. then about a week in the left thumb stick started messing up like crazy. I play cod and other FPS games so anyone who plays those knows how important that left stick is. It always sticks up or down when selecting weapons causing mistakes in weapon choices constantly. It doesn't register when I click "run" most of the time so I just stand there and die instead of evading. This controller has made me a far worse player than ever before because of all the defects. The only thing that works well is the paddles. I tried contacting customer service and I can't talk to anyone on the phone, you ignore tweets, and you only reply to email about once a month. When you finally reply you tell me to send it back so you can fix it. I don't want to wait another 3-4 months to get this back and it probably won't be fixed right. I want a full refund and I will gladly send this waste of $200+ back to you. Thanks

I have went back and forth with a controller for over a year now. I've literally sent it back and forth over 10 times for repairs it has never worked properly. So after about the 5th time of getting back the same bad product, they ended up remaking my whole order from scratch. Well it lasted maybe 2 months before i had to send back again. When i initially got the remade order i was told my warranty was extended to the new order. So it started malfunctioning i returned it about a week later i receive an invoice stating in order for my to be fixed i had to pay a fee of 60$. I tried disputing it i reached out to social media contact, question board, and whatever hoops they make you jump through. While im only getting AI assistance in return it took multiple weeks of reaching out just for them to say my warranty was in active. I have all the documentation of them agreeing to the new warranty and they just refuse to acknowledge such. I would highly suggest going to another high end controller company if you're in the market 270$ usd for a controller I've had nothing but issues with. HORRIBLE COMPANY

Scuf controllers have a 6 month warranty because they last 7 months. I was able to get mine repaired after warranty thanks to someone in their office making a mistake and telling me it was still under warranty. They then tried to charge me for it, and after arguing back and forth through a few emails, I was able to get my repair done. I think they had already repaired it, so when I told them to just send my controller back, because I wasn't paying a fee no one told me about, they said they would repair it and send it back "THIS TIME" lol. After I received the controller the issue was fixed, however they broke one of the back paddle buttons. It worked for about 2 seconds before sinking in and sticking there. I don't know for sure, but seems someone might have sabotaged the controller because they were upset I wouldn't pay. Either way, it's literally impossible to reach scuf anymore. Their stuff is so bad, they had to remove their phone/email support, and all you can do it read FAQs. Please, please, PLEASE do NOT buy their controllers. They are nice, but unless you are willing to drop $200 every 6mos, NOT WORTH IT!

Extremely upset. I purchased this over 200 dollar controller for my boyfriend. The first two month there was a problem with the thumb stick. Jakob working with scuff was very rude and going back and forth with me after i asked to speak with a manager several times. I sent this request at the end of march, we are in May now. And now they are telling me I need to pay 60 dollars to fix the thumb stick because the warrant was voided because it was "excessive damage" my boyfriend thought it was crazy that they even stated that due to him doing nothing but playing the game and the controller stopped working . I've stated my frustrations with them and the best solution I can get "we can send back the faulty controller if you want " . Why would I want to send a controller over two months ago just to be sent back and nothing has changed .? This whole thing is a scam. I would either like my controller fixed and sent back to me ASAP or give me my 200 dollars back . You act like people just chuck there controller against something they have spent their hard earned money on. All my boyfriends other controllers are fine and we spent 1/4 of the price on. It's not the money I am frustrated about it's the concept that these people just scam people. I am not one to complain but I don't like to be scammed or manipulated . .

I ordered an Infinity 4PS controller on 03/27. I received it around 04/03. I loved the feel of digital triggers. I used the controller for about two weeks until they randomly stopped working. The triggers on both sides are now stuck in place and wont move at all. I contacted Scuf customer support via online return on 04/20. I provided a detailed video and description of the controller including the Serial plate on the back, the issues with the triggers and clearly showed that the controller is in brand new condition. I was told that I have been placed in some system due to Covid. When I receive an email in approximately 30 days, I can then send them the controller for possible repairs. I understand there can be issues in production and with any piece of electronics sometimes things just stop working. However, for the price of these controllers and given the short time frame from purchase (17 days) most vendors would just replace the product. When I requested a new unit in exchange for my lemon they informed me that they could not accommodate my request... it's been over a month since my request for repair and still waiting to even return my 200$ paper weight... Scuf has terrible customer support/service for a "premium priced" product. At this point I would settle for half of my money back and call it a day

This company is a scam. I ordered a controller back on May 26. Was disappointed in the Covid delays, but understandable and was fine with a ship out date of July 13. Received multiple emails from them telling me my controller was on schedule, so I didn't worry much. July 13 came, and my tracking/order info STILL showed just as ordered. Not processed, not even at the build stage yet, let alone ready to ship. I have sent multiple emails, messages and even tried commenting on the IG crap they seem to have the time to post to get more customers even though they can't seem to complete the orders they already have stacked up. No responses at all. And as I trolled their IG, I saw that I am not even remotely the only one this is happening to. They had no problem taking my $255.00US, and I was fine with delays, but to not even respond when scheduled dates have come and gone? Come on man. It's not that difficult to at least set up proper customer service during this time. It's pretty simple to set up phone and order access to employees at home. Thousands of other companies do it. TL;DR I ordered a controller late May for $255 US. It's been two weeks since it was scheduled to completed and shipped out, it still says the order was received but, hasn't even been processed and I can't reach them/they won't return any inquiries. I'm not alone, others are saying the same thing on Scuf's social media. This company is a nightmare.

I purchased a Scuf Vantage controller on Sept. 20, 2019. I received my order on my birthday, Dec. 09, 2019. My volume control stopped working making headset use nonexistent, connection issues, and sent the controller in early January for repair. I received the controller back on January 14 or 15 and it worked. Less than a month later the issues are back. I called in 3 days ago requesting another repair and never received an email for the RMA. I also requested to speak to a lead or manager and was promised up and down that they would call me that day. I never got that call. I called again the next day, again, requesting an RMA email as well as to speak to a manager or lead. I was told that I was "on the list" to receive a phone call from their lead by end of business day (7pm est). I never got that call, never got that email. I sit here right now after calling again later in the day yesterday, so 2 phone calls in 1 day to make sure I would receive a call and was dodged. My next step will be to file a claim through the Complaintsboard.com. I spent $205 on this controller and it's broke 2 times now since I received it on Dec. 09. That's only 2 months. I keep it in the case it came in and it sits up on my desk. My game plan was to purchase another Scuf for a close friend within the next month, however, at this point, I highly doubt that will occur. As a video game design student, I expected more from one of the biggest names in gaming. Incredibly disappointed.

I see why this company has a low rating. Purchased a modded controller from scuf gaming on Oct 25, 2020. I was suppose to receive it on the 5th of November. So I contacted them and they told me they wouldn't have a shipping date. So I informed a rep to release my refund and cancel my order. I never got a reply back after that. The next day scuf shipped the controller. As soon as the order came I tried to use the controller and it was defective. The box button on the controller was pressing the start button. Also it never came with the remapping magnet it was suppose to come with for the back paddles. I then asked for a return label and sent it off. It's been 2 and a half weeks since scuf received their product and I messaged them multiple times and every time they come up with a excuse for why they can't send my refund. I was told the first time that due to COVID they would need to take 7 days to make sure if it was infected. It's going on 2 weeks and no one replies to any of my messages nor do they feel like me getting my refund is important. Remind you I think I had the controller 2 days before ding it back. It's not November 22nd and still prolonging my refund with no response to any messages. Avoid scuf gaming at all cost. They will not want to refund you and will ignore order canceling and will send you defective product and act as if it's your fault, sends partial of the product you paid for. I will never ever buy from these scammers every again.

I generally had a good experience with this company. Recently they have begun building controllers from the ground up as opposed to customizing on existing controllers. I purchased one of these controllers and it had poor connectivity to my system. The first resolution was to send me a new cable. That did not resolve the issue. So they asked me to send my controller to them. During the time they had my controller communication was limited if almost nonexistent and when I finally reached out I was informed that my controller could not be repaired and they sent me a new controller. I have now had this controller for just under a year and I still have connection issues and the buttons are not responsive. I reached out to explain my situation and was told that I was now responsible for the cost to repair the controller which could range from $19 - $100. Buyer beware, do not buy any ground up builds from this company as they are nowhere near as good as what 1st party companies are making. I spent a good bit of money on this controller and to be told that it could cost almost as much to repair their issue is absurd. Please read the reviews and watch the youtube videos that discuss the durability issues with their devices. This one in particular is called the Vantage. It was broken at launch, they sold it to their customers so that we could test it, identify the bugs and then they released the Vantage 2 an almost exact copy of the original, I call this a scam and sadly people are falling for it.

I ordered a SCUF controller which took 2+ months to receive. 5 months after I received it the L2 trigger stopped working. They also sent the controller to me with one of the back screws broken off and soldered in place, which I did not notice until the trigger stopped working. They never admitted or responded to that point directly, other than saying to much time had passed. Below is what I sent to SCUF. They are incredible slow at responding and tried to claim my warranty had passed. They then said warranty was voided due to tampering. The fact is a small part broke and they did not stand behind it. The controllers "look" cool but are poorly made. The company sends politely worded emails but does not seem to care about it's customers. This warranty process took 2 months. They are now sending me back my controller NOT repaired. My digital L2 button stopped working. I pressed it a few more times and it clicked in farther than it had before. I assumed the switch had become dislodged inside the controller. I proceeded to remove the 4 screws in the back/ When I got to the top left screw I discovered there was no philips head on it. Upon close inspection with a flash light I saw damage around the plastic and what appears to be soder. I had never touch the screws or even looked at them prior to this incident. This made it impossible to remove. I ended up drilling out the Material(soder) to open the controller. The screw had been broken off inside the controller. The digital switch was dilodge and it appears that there is a small breck in the housing for the switch. I am very frustrated that a $210 custom controller was sent to me in this way and that it broke so quickly. I believe It is still under warranty as it was so delayed in shipping originally it did not arrive at my house until April 30

After receiving a completely defective controller, I received a pair of emails notifying me I would be reimbursed in the amount of $170.25 - the price of the controller before shipping was $200.78. The whole fiasco took Scuf over a month to fix, after sending me an unacceptable product, and they have the audacity to charge me an adjustment fee of $30.01 and not refund me the whole amount for the controller...I've never heard of getting charged to refund a defective product...unbelievable.

Additionally, the numbers on the credit memo for the return didn't even add up properly...the original invoice showed tax at $14.25, and what I received showed tax at $13.53. The return was well within 90 days of the original purpose so I should have been refunded the original tax amount.

Scuf sent me a controller that was defective in multiple ways, rendering it completely useless to me, and that defective product was priced at $198.44 before tax and discount...and after tax, shipping, and loyalscuf discount (which was 6% off) were applied, I was up to $210.77 total. I get that I used a discount code and saved $11.91, but even then I would expect the bare minimum to make me whole again to be $200.78 to cover controller cost charged, plus original tax charged, minus the discount, and not including original shipping and handling of 9.99. So 198.44 + 14.25 - 11.91 = $200.78.

In any case, how could refunding me $170.25 out of the (at least) $200.78 be a good move from a customer experience/satisfaction perspective? To reiterate, I should not have been charged any "adjustment fee" for you Scuf's screw up. Even if I were interested in a repair and return, the controller was in warranty...so I'm frankly at a loss for how it could be decided that I should've been charged for a straight up return. They sent me a bad product that didn't work properly (which should have been found in quality control) and I should rightfully expect to be fully reimbursed, not charged any fees for their mistake, and made whole for that bad product...especially considering the sheer amount of time and effort (on my end) it took to even get a portion of the cost reimbursed.

This has been a truly infuriating and disappointing process - due to not only not receiving a remotely acceptable product from a company I once highly praised, but also having to deal with an absolute nightmare in customer service. I can't even call and talk to someone because their lines are dead. Look I get it, I work in sales in the IT industry, everyone has been affected by the pandemic, but this is absolutely unacceptable. I get that there are backups and delays, etc, but all Scuf needed to do was refund me properly for sending me a defective controller. Customer Satisfaction/Experience is among the highest priorities of my key performance indicators, and this would certainly land me in a disciplinary situation, if not fired, even while working from home in the pandemic.

Absolutely ridiculous. Would never recommend this company or their products, you'll regret it if you decide to go with them. Instead, go with an OEM Xbox Elite Series, or better yet, a Battle *** Customs product. Scuf lost me and everyone I know as a customer for good.

I paid for my controller on 4/7 and waited patiently (due to Covid-19, understandable), when I received it, it had an issue. I bought my Scuf Prestige on April 7. I understood that the Covid-19 situation would delay the arrival of my controller, and I was entirely okay with it. I'm a college student who doesn't have a lot of money to throw around, but I was tired of paying $60 every few months for a Microsoft brand controller, so I opted to pay for a quality controller that was hopefully more durable than the standard controller. However, two weeks after I received my Scuf, I began to experience controller drift from the right analog stick. I followed the guidelines Scuf listed on their website (setting dead zones, resetting the controller, etc.), much to no avail. So, I tried to call customer service and an autonomous message conveyed that their call center was still closed-- Fine. That's totally okay. What's not okay is that I messaged the Twitter account that they suggested to contact for customer service and I have been waiting since May 28 for a response. It is absolutely ridiculous that I paid almost $200 for something that has been rendered useless in roughly two weeks. I take good care of my belongings, it has not been dropped, and it is hung up and put away when not in use. I've tried to be patient, but this is completely unacceptable to not even ACKNOWLEDGE a complaint, especially so soon after receiving the item. I am hesitant to send this controller in for repair for I've heard horror stories of consumers having to wait another month for repairs, being stuck with shipping costs, and sometimes, not getting either a refund, their repaired item, or a replacement altogether. They are obviously repeat offenders.

New controller for grandson, received on 10/9, within days, broken. Cannot get response from company for support. Disgusted! We saved money to buy this almost 200.00 controller for my grandsons 10th Birthday. He waited months to get this and was in tears when it was delivered. It was delivered on 10/9. Within days, it started "Drifting" and is now useless to him. He is devastated as well as I am. The controllers we have bought at Gamestop and the Dual Shock controller lasted years and this less than a week. It baffles me as to why there is no phone support d/t "CoVID". This is very irritating to say the least. I am a nurse, work my *** off to take care of people and you should do the same for people willing to spend their hard earned money to support your business. We have tried ALL the "troubleshooting" from you FAQ page ( which is limited to say the least) and did not help at all. Attempted to communicate to you using "twitter" as directed, NO response, IM through FB, NO response, Emailed, NO response. Time is running out for it to be replaced. Sure, I could mail it back, But how would I know if you got it, if I will get a replacement or if you are just going to send back the broken piece of junk to us. I expect someone to reach out to me, to address this unfortunate situation asap. My order number is SXXXXXXXX for SCUF Infinity 4PS Pro Swagg. This order was placed on 9/30 at 10:55 pm. Of note, this business was great updating status of order, however absolutely ZERO support after they take money for product. Not acceptable and would love to blast them on the news channel if I get the chance! It is a shame they only respond to customers who have no choice but to report their business practices to the Complaintsboard.com. Sincerely, *** San Antonio, Texas XXXXX Cell XXX-XXX-XXXX ***@hotmail.com

Ordered new controller two months ago order as of writing this has not yet been started. I ordered a Scuf Infinity 4ps Pro on July 26th. I never received a conformation email from Scuf for this order so I reached via email on June 30 to confirm it had been received as payment had come out of my account for the order on the 29th. I received an email back almost immediately informing me that it had been received and the controller would be mailed out to me on August 7th with an apology for the order being so delayed due to the pandemic. Which is completely understandable with how badly it has impacted businesses through out the US. I reached back out to scuff on August 4th to check the status of the order as it still wasn't showing the order on my Scuf account page so i had no way to track it. I received back a response stating that it would still be another 2-3 weeks before I would have my controller. The email also contained a link where I could track my order progression. I was very disappointed to hear it would be another 2-3 weeks but I really wanted the controller so I decided I would be patient. I have been tracking the order every day since and its really been a terrible experience my order is still stuck in the processing queue. It is the step before they actually start building the controller. What has really made me angry with Scuf is that my order keeps getting pushed back in the queue as one day it will show 89% complete in processing Queue then next it will be 71% or somewhere in between. I reached out to Scuf about the issue and possibly canceling my order if its going to keep on this way. I feel as if Scuf doesn't care about my order as it seems they are completely OK with bumping it to process someone else. This is my first experience with Scuf and I honestly expected more from such a well reviewed company in the gaming community.

Son purchased a Controller. Broke after 10 days. Requested refund within 14 days, but SCUF gaming will not process the refund despite 5 requests. My son saved his money and purchased a PS4 controller from SCUF Gaming on June 7, while I was deployed with the military. Order Number: SXXXXXXXX and Invoice Number XXXXXXXX. The controller costs $174.90 + $9.95 S/H + $15.24 Tax = $200.09. I arrived home as he received the controller on July 23. . After 10 days of usage, the controller began to have drift in the right analog stick which became progressively worse. My son decided that he did not want another controller as the quality was much lower than expected and broke quickly. On the 13th day of receipt and knowing the 14 day refund policy (https://customercare.scufgaming.com/hc/en-us/articles/XXXXXXXXXXXX-What-is-the-Scuf-Gaming-return-policy-), we initiated the RMA on August 5. 13 Days into the 14 day refund policy in the link above that begins on delivery date. RMA Number issued is RMAXXXXXX. After 3 weeks and 5 separate support tickets (Ticket Numbers as follows: XXXXXXXXXX, XXXXXXXXXX, XXXXXXXXXX, XXXXXXXXXX, XXXXXXXXXX), SCUF Gaming support has solved all the tickets without action and tells me that they are working on it. They are telling me that the controller is not defective despite both my son and I witnessing the defection prior to return. I am confident that the controller was repaired. They are adamant that they want to return the controller. They even told me that failure to respond to a ticket within a 5 day period will result in the return of the controller, despite my requests for refund. I have even agreed to pay the restocking fee despite the controller being defective if they will simply return my money. SCUF Support will not use the word refund in any ticket updates or even acknowledge my requests for refund even though I am within their policy. I am now at a loss and turn to the Complaintsboard.com to resolve this dispute.

The Scuf controller stopped working after 17 days. It cost $191.77. I selected return for refund option on the website and sent it in. 5 days later, I got an e-mail on the status of my repair. I tried to correct it to a refund instead of a repair. I got an email the next day informing me that the return for refund only applies for 14-days. After re-reading their warranty page, I can confirm this is not mentioned anywhere on the warranty page. The person that reached out to me sent me a link to an article from 2 years ago that explained their 14-day refund policy. The warranty page states: We provide this Warranty to you to ensure the new Scuf Gaming Product is free from defect, malfunction or failure. During the Warranty Period at our expense and discretion, we will either replace, repair, or provide a refund of your purchase price for your Product which is defective, malfunctions, or fails to work according to its technical specifications all as a result of a defect in the manufacturing of the product or a defect in one or more product components.My product is not free from defects from the manufacturing process. According to your website, I am still in the warranty:For all new Game Controllers and Accessories purchased from the *** Gaming webstore, the Warranty Period is 6 months (180 days) beginning the date the Game Controller or Accessory was shipped to you unless otherwise required by law.This means that I should have 6 months to receive the guarantee in the warranty of a refund of my purchase price. The article you sent me from two years ago about the 14 days Is not mentioned a single time under the warranty page and isnt mentioned in any of those terms. The warranty says the 6-month guarantee is only subject to the exclusions and terms listed below. The 14days wasnt mentioned anywhere on the warranty so shouldnt be an exclusion. My request was 3 days after the *** over a week after multiple emails.

I sent in a controller twice for repair and received the controller back with the same exact issue that needed repairing. I ordered my SCUF PS4 Pro on September 25 (Invoice #INVXXXXXXXX) Order # SXXXXXXXX. I received the product and a few weeks after playing the down function of the d pad stopped working. I reset the controller and the d pad worked as intended, however a few games later the same issue happened. I submitted a ticket for repair on 11/9, explained the problem and sent my controller for warranty repair. I received my controller back on 12/16, my first game playing the same issue took place, mid game as I try to scroll through score streaks the down direction on the d pad would not respond. All other directions, up, left and right work as intended, as do all of the other buttons, bumpers and triggers. I again submitted a ticket explaining the issue for a second time (12/16). I did not get a response to this ticket until 1/4! I sent the controller back and received the controller back on 1/18, yet again the d pad is not functioning as intended. The down direction still does not always respond. If I reset the controller, it will work for maybe a game or two, but then abruptly stops working all together. At this point there is a clear defect in the product. It could be a faulty D pad or a faulty membrane. I have clearly stated in each of my emails that the D pad does not always work. I am not sure if repair is receiving the controller testing it for 5 minutes and assuming the controller is fine, then packaging and sending it back. I know SCUF at one point had a very thorough testing process. I have used SCUF since 2010 and never have I had an issue like this. I have completely lost faith in the warranty repair process. I have sent in this controller to be repaired twice only to receive it back with the same issue. I contacted SCUF and was told that there is only a 14 day window for refunds, however I feel that in a situation like this when there is clearly a defect, an exception should be made.

Product I purchased (Vantage 2 Controller) has broken 3 times since I bought it 7 months ago. Customer Service is not helping to resolve issues. I bought my Scuf controller online April 21st. I received it April 28th. Scuf Gaming warranty states that the controller + paddles are fully covered under normal wear and tear for 180 days after receiving the controller. It worked great until July 4th (67 days) when the motherboard died on me. It was under warranty but I believe I was returned a refurbished, not a repaired controller due to a different "Scuf Seal of Approval" number. This issue was resolved by July 29th (25 days). It broke again on August 14th after just 16 days. This time it was a broken paddle, rendering the new controller obsolete and awkward as the only reason I got the controller in the first place was for the paddles that typical controllers do not have. They don't sell paddles for my controller model in their store, thus the only way to replace them is via contacting customer support. After submitting a ticket, it took 24 days to hear a response, in which they sent me paddles for a Vantage controller, not the Vantage 2 that I own. I received these paddles on September 11th (28 days after breaking). These paddles actually did fit the controller fine, but looked a bit off as the aesthetic is different. The new paddles again broke on October 6th after 25 days of use. On October 7th, I submitted a ticket to their customer support requesting either new paddles (again) or for them to extend a return to me as my controller cost me $218.48, which is top dollar for a controller, and had only been functional for 108 of the 161 possible days (67%) at that time. I have yet to receive a response from customer support to help me either repair or return my controller. It is now at 108 functional days out of 199 days since first receiving the product (54%). There's also no time frame or communication of when I can expect to be able to use my product again. I didn't pay over $200 for a controller that quite literally is on pace for only being usable half the time.

A 2 month old controller stopped working. Now they say they cant repair it and are offering me a coupon as a warranty instead of a replacement Christmas of last year I bought a $180 scuff video game controller. It worked fine till February and then I was unable to use it. The controller had no damage and was in new condition and under warranty. The controller lasted only 2 months at the very most. I contacted scuff and they gave me the runaround on software updates and making sure things are clean and scuf held it off until the pandemic hit and they stopped taking back controllers. I had to wait till they started taking controllers again and when I finally was able to send it in they responded that they couldn't repair it and all they could do was offer me a 30% off coupon instead of a replacement. So the only way for me to get a new controller is to spend well over $100 to get another one after the one I had was only 2 months old before it broke. A warranty is not a coupon system, you replace it or repair it. That's what a warranty is. Nowhere in there warranty information does it State they'll give you a coupon instead of a replacement. My father who is an antitrust lawyer is preparing paperwork to take the next step with them because they are refusing to hold up their warranty. In short, they are refusing to uphold their warranty for a controller that was only 2 months old before it broke. The controller had no damage and was still under warranty. They say they don't have the parts to fix my controller and are only offering me a coupon instead of replacing my controller. Their warranty is repair or replace. They were selling these controllers knowing that they had issues that's why they were on discount but they were supposed to be new unused controllers where I feel they may have been refurbished controllers sold as new after inspecting the controller further. I didn't buy a $180 controller for it to stop working, under normal conditions, 2 months after purchase. And then be offered a 30% off coupon on another $180 controller. How could I trust Scuf again. Why would I invest more money into a company that has proven to me they don't stand behind their products.

After waiting more than a month after the original shipment date, the product I received was defective out of the box. I hope for a speedy resolve. I ordered the Scuf Impact controller along with a case for the controller. I ordered it online the date of July 23 with my Wells Fargo debit card. My order number is #SXXXXXXXX. It cost me 276.83$. The estimated shipping time was Aug 20 to Sep 3rd. The actual arrival of the product was the day of Sep 23rd, twenty days past the estimated. The day of Sep 23rd , the same day when I received my product, it was defective the moment I took it out of the box. The defections are as follows; upon inspection of the controller the right and left thumb sticks were not functioning properly. The right and left sticks, when pushed in various directions according to their intended function, would get stuck out of their resting position, which is the worst thing that could happen to a product like this. I took the liberty to assume that they were possibly not secured properly upon arrival. I opened the manual that comes with the controller and followed the instruction to secure and replace the sticks properly. After doing such the problem was no better. Upon further inspection, to be quite frank, the plastic material in the lock rings seems to be very cheap for a product I had such high hopes for and heard so much good about. The rings themselves appear to bulge unnaturally in certain areas. If I apply force to them seem to not be secured properly as they should, a very apparent factory issue. The friction rings that are to assist with the sticks are defective out of the box, and cause the sticks to not function properly. I am supremely disappointed in this product and the companies handling with its customers and product, even after seeing a so called "tested and shipped" update when tracking my order, I can not actually believe that they have ever properly tested my product. This has brought me here to the Complaintsboard.com to file a proper complaint in hopes of my issue to be resolved, which unlike for so many others has yet to happen. I called the companies designated phone line for assistance. They left a recorded message instructing me to go to Twitter and send them a message for speedy assistance. During my attempt to do so, I could not help but see the list of many dissatisfied customers on their Twitter page. I knew that I would be one of them if I did not come here to the Complaintsboard.com to file a complaint.

HI, I have contacted Scuf gaming a few times and asked for assistance. They have failed to exchange my item that is under warranty Hi, On 2/5 I purchased a Scuf Impact order #SXXXXXXXX This item has since become inoperable. I looked online and many people share the same experience with this controller. It seems these issues are known issues and as a manufacturer of a very expensive piece of equipment they have done little to improve the quality of the product. As I am under warranty I reached out to them initially on 5/8 asking for assistance with this matter as this is under warranty. This was support request XXXXXXX After some troubleshooting (which I already had performed from online forums / people with similar issues) it was found by the rep Raychel, that it would indeed need to be repaired, but she stated that: "Our RMA department is not currently accepting returns or repairs, until we have a full workforce. We do have minimal staff on site, but our Repairs Factory is not functioning as normal for us to accept additional controllers at this time. I've notated your order, and added you to our mailing list to be notified when we can accept the controller again. Thank you for your patience and understanding." This is unacceptable as there is no solid amount of time that can pass and as the months roll by, not only will I be out of warranty, I still to not have use of this very expensive hardware. They can very easily send a replacement which is much cheaper to them as a company than to spend man hours fixing something which will ultimately cost much more due to labor costs. On 7/20 after not hearing from them I requested that I be sent a replacement controller. This was support request XXXXXXX I have not heard back from the company. I would like to receive a replacement as soon as possible. It is unethical, when looking at the amount of feedback online, and considering the cost of these peripherals, ~($200 ea) that they break down so easily and have so many manufacturing issues. This mixed with not getting an immediate exchange as they as a company has already settled many matters with the Complaintsboard.com in relation to these very controllers is a bit startling. Any assistance you can give would be much appreciated. This line of controllers will be obsolete with the next generation of gaming systems around the corner, and it would be within the best interest of the company to please do right by their customers within THIS current generation.

Sent controller after 2 months that broke within a month of soft use. Customer service hardly working to do the bare minimum. I purchased a fully customised controller for just over $350CAD along with replacement joysticks for increased lifespan. After waiting almost 2 months to get the item it broke within a calendar month with no real reason and light use. I'm even specific enough that when it's not being played with I keep it in the fitted foam it shipped in as to not get damaged. Now reaching out to them I'm being told that the repair time takes 18 to 21 business days, not including shipping times. That's a 4 month period where I've gotten to use a very expensive luxury purchase for only 1 month... I've reached out to the support team in great detail multiple times, and even the return report submit took a very long time and multiple messages to get a reply. When I did the team ignored most of my communications and very abruptly notified me "I'll be contacted when the controller is able to be repaired". No further information, just wait for an unspecified amount of time before we go from there. After finally sorting out the return information I've reached out to them again in multiple instances with no reply. I'm left with little to no communication, absolutely minimal direction, and now a large investment that's quickly becoming a hassle. The absolutely frustrating part to this ordeal is the nature of the item. Scuf controllers are very unique to use and play with, so they require a large amount of adapting to holding and playing styles. So once I finally got used to playing with it, it quickly broke. Now I'll have to get used to playing with the original controller, which feels foreign after the scuf. And finally once it returns I'll have to reverse the whole ordeal once again. For an item that costs so much, and with these extremely delaying circumstances, you think scuf would be working with me to assure a smooth customer service experience, as the tangible experience has been so bad. Sadly that aspect is somehow worse than paying $350 for a month of use from an item before it breaking. Frankly, scuf has a reputation for products that break quickly and need repairs, coupled with bad customer service. In spite of that I took a leap I regret, hoping my experience would be different. If scuf cannot provide at least passable *** service through these trying times, they shouldn't be taking our money and continuing to disappoint customers in this fashion.

I Sent in two controllers in the same box but they said only one arrived, I'v sent them everything they have asked for and they still tell me I'm beat i game and i use scuf controller's, I've bought 4 of them now, love the controller hate the company. so in Sep i bought a controller from them, their newest one out, digital bumpers hole 9 yard cost me close to $300 Canadian, i already had two other ones but both of them were in bad shape. so i get my new controller after two weeks the digital bumpers start to stick, so right away i message scuf and tell them id like to send in my brand new controller and also will be sending in another one that's a year old and will pay for that one to be fixed, plus once got those two back i had a 3rd i would send in. so I get a response an automated one giving me an rma number, a tracking number for my controller, I send them in express at that on a Monday and they arrived that Friday, as i was watching the tracking on Canada post. so after a few weeks i message to ask what's up, give them the rma # they message me back telling me they cant fix my year old controller because the parts are obsolete( so first complanate a year old controller and cant have it fixed from the supplier, was willing to pay) so I message back asking about my second controller, my new one and they ask me where is my other rma! ? other rma they only gave me the one, its all automated so my bad for sending in two controller in the same box but wasn't told not to. this was in oct ive been going back and forth with them for months now, being pushed off and passed around to different rep, I was asked to show my receipts to pretty much prove to them i sent it in , and i sent them pic of my receipts, emails everything they asked for as ill provide in the attachments below, and still they say its not there and best regards. no help no care that im a paying customer and have prof they have my controller, I went and bought another controller from them in nov just because i needed one to play, im trying to make a living streaming and its hard when i don't have a controller. And to add salt on my wound there offered my a messily 6% off my next controller become they couldn't fix my one controller, witch i found they offered to everyone online, I no some of that doesn't matter by my controller under warrantee witch they say isn't there , i know it was, on my receipt it even gives the weight .94 kg a controller weights 7 to 10 oz do the math with box tape and all. I didn't ship rocks in the box. anyways sorry getting off track, in the files I sent, 1 one is a pic of my receipt for shipping, 2 is a pic of a more detailed receipt, 3rd shipping receipt, with shipping address, what was shipped, approximant amount for what was shipped 4th receipts 5, first email i sent I've sent them all my receipts, they asked for but just shun me off wont give me the benefit of doubt as a 4 time paying costumer

SCUF gaming failure to properly warranty a defective product Product ordered was a high end, high cost gaming controller for PlayStation 4. I started having response issues with L1 button about 3 months after purchase. It was more of an annoyance than anything game breaking and I knew sending in for repair was a big hassle as I have already had to do so with another controller I had purchased from them in the past. It also meant I was going to be without a controller for a few weeks so I decided to just live with it. As a side note, I travel a lot for work and am not a heavy gamer so the controller has minimal use. That being said, about 7 months after purchase the button completely gave out and no longer responded at all. I reached out to SCUF to inform them that I needed a repair. They informed me that the warranty was 6 months and they would be charging me for any and all repair costs. I explained my situation that this problem had started months prior during the warranty period and I would like for them to cover the repair under warranty. After a couple weeks of correspondence, me pleading my case SCUF still refused and told me that they would not warranty repair the controller and I would be responsible for all repair charges. I opened up support tickets under two separate personal email addresses (***@aol.com & ***@gmail.com) and spoke to two separate support representatives, both telling me the same thing. It became pretty obvious that my experience with the first rep was not a one-off and this is how all reps are instructed to handle their customer complaints. I have reached out to Complaintsboard.com to discuss my case and explain why I feel I have been taken advantage of. This company advertises a high end product with superior performance and parts. This was clearly not the case in the instance. It is obvious that a high end device like this should not have failed so quickly after purchase and with minimal use. I understand that these things happen and was willing to send in my controller for repair as long as SCUF would support their product and pay for the repairs. They clearly refused. It is obvious from my experience with their device that this is a manufacturer defect and not from normal wear and tear. I do not feel I should be responsible for repair costs that are of no fault of my own and barely outside the warranty period especially when the issue started when it was well within warranty. I admit my mistake was that I didn't report that the device was having issues while under warranty but that does not supersede SCUF's refusal to support their product when the issues are clearly of no fault of my own. It is very disheartening that a company such as this that claims to have a superior product does not support their claims. A superior product demands superior support and they clearly refuse to give that. I would like SCUF to make this right whether that be by fully handling the repair at no charge or a full refund of my purchase price. ORDER# SXXXXXXXX Purchase Date: 3/6 Cost: $208.37

Controller broke before warranty expired so I want the warranty honored so the controller can either be repaired or replaced. Order number: SXXXXXXXX The SCUF Seal of Approval number: XPXXXXXX Purchase date: 1/31 Arrival date: 02/06 Model number: SCUF Prestige Payment amount: $159.95 Payment method: PayPal Problem Date: 05/14 Date of First contact: 05/21 Response from company: 05/26. "Due to COVID, we are unable to accept any returns or repairs for 30 days. I added your email address to the RMA notifier so that once we are able to accept repairs and returns, you will automatically be notified". Rgumpert09 May 27, 10:48:19 PM EDT I am curious if it was marked as solved because they don't have time to fix the issue now or if it was marked as solved because they think the issue is solved right now because there is nothing else they can do with the COVID situation right now. When I am contacted, if it is now "out of warranty" due to the time lapse, are the technicians going to refuse to honor the warranty because it has now passed *** will it be honored because I tried to get it fixed before the warranty expired? SCUF James (Scuf Gaming Support) May 28, 9:48:31 AM EDT Hello, No worries! You will be covered. Best regards, SCUF James Email Support Associate Prepare To Win SCUF GAMING scufgaming.com Date of second contact: 11/19. Simply asked if their return program was up and running yet because I hadn't heard anything. Response from company: No response Date of third contact: 02/02 Response from company: Controller is out of warranty and since I didn't contact them within 30 days of their repair department being up and running then it is my fault that it is not covered. I understand that COVID hit a lot of businesses and destroyed lives and I am not really complaining that I was not notified like I was promised that I would be when it was ready to be sent back. What I am complaining about and want resolved, is that the company is taking advantage of customers during COVID by stating that they couldn't receive controllers during that time (reasonable health standards and understandable), I would be notified (never received any notification) when I could return my controller for repairs, and now I am being told that all customers were notified and since I didn't respond to the mass email sent out (hard to respond to an email, you never received) now my controller is out of warranty. Companies should not be using this pandemic as an excuse to profit off of customers who tried to resolve issues before the warranty expired. I spent a lot of money buying that controller because I thought it was the best on the market. I feel that I did everything I was supposed to do. I am in school full-time and did not have the time to monitor the company website 24/7 to see when I can send my controller back for repairs. I have saved all the emails from them (even the sales pitches for more products) and not one of the emails was a notification. I attached additional supporting documentation below.

Only have had the controller for a few months, sent to back to get repaired, and it is broken again. I have had multiple issues with this company already. All starting from my very first order back in March (#SXXXXXXXX). I ordered a pre-made Scuf Infinity4PS Controller and when I received the controller, it was a totally different and incorrect color. I had to then work with them to exchange for the correct color which took weeks because I had to sent it back, then they had to examine it and send back a new one. In addition, the whole reason I ordered a pre-made controller was to be able to use it quicker but that didn't matter anyway now. Towards the end of this waiting period for the new correct color controller, I chose to buy different paddles (#SXXXXXXXX) for the controller in hopes that it would arrive the same time the controller did. But again, scuf decided to mess up and sent me the wrong product again. They sent me totally incorrect paddles. Now I had to go through their customer service again just to get the correct item sent out. Finally, after weeks of waiting, everything finally arrived. This was in mid-May. Reminder that I originally placed my first order at the end of March. The controller was working great until around July 21, which was only now 2 months of usage, my controller decided to malfunction. I had to submit a request (XXXXXXX) to send my controller back to repair a malfunctioning paddle. At this point I am already frustrated and barely have gotten any use out of my controller in comparison to all the time it has taken to resolve all these shipping and product issues. After having to send in my controller and waiting a few more weeks, I finally go it back on August 12th and was ready to use it. Not even 2 days later, on August 14th, the controller malfunctioned again and this time worse than before. Now the other paddle stopped working and the x button on the controller also stopped working. At this point I am extremely frustrated and I either want a totally new controller or even a refund because it does not seem like they can even repair their own products. So I sent them an email explaining my frustration and this is request XXXXXXX. Few days later, no response at all. So I decided to DM them through instagram. Few days later, no reponse. So I now decided to create a twitter account just so that I could DM via twitter. Finally, around 4 days after that, I receive a response. But this response seems like any automated one and all it says is that they have a high influx and to basically stop sending them messages because it creates more tickets. So now what am I suppose to do? Its now almost 2 weeks since I sent the first email and the broken controller that lasted 2 days after being repaired is just sitting there. This company is so frustrating and literally not single product or order has worked out between them and me. I want to continue to send emails to remind them that there is a customer that you have messed up with every time that needs help but that does not seem to be working at all. This is why I have come to this point to submit this complaint. Please help.

Controller missing 1 out of to added on features, shouldnt have been that hard... Ordered my second scuf impact controller sunday 11/1 being that my first one was a couple years old and i could use another, however my current one was down at the moment so i really needed a controller to provide gaming content to my viewers so i paid for the premium status where they rush the build and get it to you asap, i thought this is awesome ill have it in no time. Great right? I was wrong, my monday 11/2 it was "built" "tested and shipped" you know they have the status you can follow online to find the status just gotta press the link the provide in the email after ordering. Awesome right? I thought so myself. So 11/3 roles around i receive my $250 controller with nothing but a raised right analog stick and the EMR package, after having one for awhile i knew exactly what i wanted, my first controller had all the bells and whistles and which i didnt use them all so i got the features added that i would use. I get the controller excited to finally play some Cod, started a private match so i can remap my paddles because you know buttons can be different depending on the game. I grabbed the handy dandy magnet they so kindly left in the box this time considering i didnt get one with my first controller, i stick the magnet to the back and it wouldnt stick, huh funny right, 1 out of the 2 features i wanted didnt work... i thought huh maybe the magnet is faulty, i grabbed my other one the decided to finally send me after contacting support years ago and that magnet didnt work. Grabbed my other controller the first on i ordered to try both magnets and it worked. So to whomever built my controller failed to add that feature to the controller. Now remember the controller is only 2 hours old being that it sat outside for about an hour till i got home and the hour i spent messing around with it to get it to work. I contacted support via claim ticket because everyone is working remote. I expressed my issue hoping to get it resolved seems easy right? The failed to build what i wanted, but yet "tested" it and it passed... (i have the emails sent and received, i can post if needed) Amie is her name or atleast i think its a her never know nowadays... however she replies with "does the magnet stick to the back"... like really do you think im retarded i just got done telling you in the beginning that this is my second controller i know how to remap, the feature was not put in my controller. So than she replied, with a return label to have my returned for "warranty repair" ITS NOT EVEN A DAY OLD AT THIS POINT. I could understand sending it in 30 days later when an issue arises yeah but not when scuf failed to do their job at building and testing, i told her that that is not going to work i paid for premium level service for a reason, to assure i had a working controller asap so i requested another option. She goes MIA on me for not 5 hours but 16 hours smells like a previous comcast support agent... with her next reply being 11/5 at 5 AM (my time) with "im now sending you out an EMR key (magnet) to help resolve the issue" "thats not going to work" i replied, she insisted that the only option is to send it back for "warranty repair" but its an incomplete product not broken... so today 11/5 i wrote what was going to be my last email, i explained my situation again and expressed how i shouldnt have to be the one going out of my way to get this resolved. I did not have the time to wait 7-14 business days for my repaired controller to come back i paid for premium for a reason.. For something they failed to do (their job), i replied "if that is the only option than i will send it back, i want a full refund, including the 40$ premium package thing and you can keep the controller, ill shop elsewhere" so its on the way back to you, i hope when you get it you look at it and understand that the customer is always right, 11/5 the controller is on the way back to scuf to be RETURNED