Nextmed / Next Medical review: Horrible customer service feedback or help of any kind

Very disappointing experience. I was specifically told that my card would not be charged until my medication was shipped. Despite this, I was charged immediately, even though no shipment was generated. I later received a notification that I had been approved, but there was still no shipment.

When I contacted customer service to get answers, my experience with the representative, Reece Flynn, was extremely frustrating. I was placed on hold and had to repeatedly say “hello” just to get a response. The interaction felt dismissive and unprofessional.

I was also told that the issue was caused by me supposedly selecting two different medications. I never selected any medication. The medication should be determined by the doctor based on the medical evaluation.

The entire process has been confusing and frustrating, especially after being given one explanation and then experiencing something completely different. I would strongly encourage management to review both the billing process and the quality of customer service being provided. Customers deserve clear communication, accurate information, and professional treatment.