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Newegg.com Customer Care Service

Newegg, Inc.

16839 E. Gale Avenue
City of Industry
United States - 91745

Customer Support Phone Numbers

1 800 390 1119 1 0
+1 626 271 9700 0 1
+1 626 271 9465 0 0
Online retailer of computer hardware and software.

Newegg.com Complaints & Reviews

Newegg / High level rudeness!

Bran on Apr 24, 2017
The worst about Newegg is their customer service, these people are terrible and extremely rude. I will not use Newegg is the future only because of their service, I hate being treated like garbage. I was their customer but received nothing but rudeness and disrespect. They refused to help...

Newegg.com / MSI Laptop

draigon on Apr 8, 2017
I purchased a computer from Newegg in December 2016. I also purchased an extended/accidental warranty from them for $175. The computer stopped working in March, 2017. I contacted Newegg and the service rep, Martina L, said: “The Newegg return period for this item is 30 days from the...

Newegg.com / RMA Fraud

TobyH on Mar 28, 2017
Purchased a Samsung M.2 SSD from Newegg.com. No matter what I did, the performance of the drive was terrible. So I requested an RMA and was approved. I packaged the drive back in the original retail packaging and returned to Newegg with their shipping label. A week later I am contacted...

Newegg.com / Monitor return

Josh Cohen on Mar 16, 2017
I purchased a monitor and paid Newegg.com directly (no third party). The monitor was defective. I received authorization from Newegg to return it for a full refund, no restocking fee. They sent me a FedEx label (their address for returns). I returned the monitor within 30 days of...

Newegg / Defective video card

Aleks on Mar 14, 2017
I was repairing my computer and bought some components from Newegg website. Everything arrived in a timely manner and I had no problems with delivery. When I finished the repair job my computer wasn't working. I could not understand what was going on because I thought I did everything...

Newegg.com / Corsair cx series cx430

Bob Wistrand on Aug 17, 2016
CORSAIR CX series CX430 rebate limited to 1 only $20 rebate never mentioned by Newegg website. Only after purchase rebate limit info. CORSAIR refused to offer more than 1 $20 rebate on 2 bought. Newegg refused RMA. Newegg customer support only deleted my bad review. Buyer beware with Newegg !

Newegg.com / False Claims Serial Numbers are missing to avoid refunds

ExposingTruth on Jun 17, 2016
NewEgg.com is LYING saying that serial numbers are REMOVED from products in order to AVOID refunding money on defective products. I recently purchased a Video card that was DOA. I installed it soon realized it was DEAD. The same day I packed it back up and returned it to NewEgg.com They drug their...

Newegg.com / Samsung S Health Activity Tracker Promotion

Michael Buren on May 31, 2016
On 2/26/2016, I submitted all of the rebate information (all required documents, rebate form, UPC, etc. ) to Newegg for a $25 rebate for the Samsung Activity Tracker. By the way, I am 60 years old, and have submitted a lot of rebates. I know, and always do, make a copy of everything I...

Newegg.com / The worst place to shop at.

Bastian335 on Apr 25, 2016
I have purchased a MacBook from www.newegg.com and received the wrong model. Immediately contacted customer service and told them that I want to send the wrong one back and get an exchange. I told them that I never opened the box and they agreed to give me a replacement. So I sent it back...

Newegg.com / Seems like a scam

Sokolen23 on Apr 19, 2016
Ordered a gadget from Newegg and the one I received was defective so I decided to return it and they said that I have to send the defective item back and promised me a refund. I did as they said and sent it back and they keep telling me that they did not receive anything yet. That i...

Newegg.com / refurbished macbook pro

IJacobson on Apr 6, 2016
Bought refurbished pro in march 2015. First one did not work and was sent back. Second one worked, Unreliably, for three months then completly crashed. In October 2015, I contacted newegg and asked for a refund or an credit OVER THE PHONE, THEY TOLD ME NO. They told me I would now have to...

Newegg.com / Rebate never received

MichaelGr on Mar 17, 2016
I purchased a monitor from Newegg and submitted the rebate in October 2015. The tracking site listed a date that came and went (Feb 7th) without a rebate arriving. After contacting Newegg I was told that they would resubmit my rebate request, and IF it was accepted they would mail me...

Newegg.com / Mail in rebate & customer service

Samba73 on Feb 23, 2016
I bought product with mail in rebate. After mailing all required documents there is no sign of rebate coming through. When I enquire customer service they only redirect to same page in their website from where I registered and took document printout to mail them. In spite of repeated...

Newegg / Ordered Computer Monitor, received computer case

Reviewer24161 on Feb 20, 2016
Ordered a computer monitor for 110 and some change from newegg.com received a computer case instead. They will not ship me my monitor without first providing my credit card information AGAIN *JUST IN CASE ANOTHER MISTAKE HAPPENS* so they can charge my account for their ungodly screw...

Newegg.com / Worst online shopping experience!

Tim on Feb 16, 2016
I ordered something from Newegg website three weeks ago. The seller was actually a private one but I had no idea about that. Well, I never received my order so I tried to contact the seller by phone, but the phone number was invalid. Then I sent him several messages, but never got a reply...

Newegg.com / Dangerous scam!

Bakster4545 on Feb 11, 2016
Never order anything from these thieves. I purchased some goods and paid huge amount of money! I ordered three items for over $2000 and when my order finally arrived two items were damaged. I don't know who's fault that was, I actually don't care, but I paid big money! I contacted Newegg...

Newegg.com / Hp refurb pavilion pc desktop

Reviewer17282 on Feb 9, 2016
pc was not factory refurbished, description was not clear that pc was not factory refurb. but third unknown party, return of item was 45 restocking fee, 40 return label ship, $85 a third of pc price, making return unreasonable, beware of high shipping and restocking fees, return policy i...

Newegg.com / Waiting over 2 months for REFUND

Reviewer30896 on Feb 6, 2016
On Black Friday 2015 we ordered $1, 100.00 in computer parts to build a new system for our son in college. They shipped via UPS who in left this package on our front porch and no one home. The package was stolen. We contacted Newegg and they contacted UPS to do an investigation, which 3...

Newegg.com / Customer Service

912680 on Jan 21, 2016
By far this company has the worst customer service, and support staff I have ever encountered. False advertisement, shipping issues, customer service phone wait time extremely to long, return policy and rebate system a complete mess. In the future, I will not be purchasing anything from...

Newegg.com / IP camera set

ralphshenderson on Jan 12, 2016
I Ordered a set of IP cameras with no hard drive which was sold separate. Received cameras with a defective ac adapter not suitable for U.S. Applications and instructions that are absolutely useless. The 500 GB hard drive has never arrived. After going through their Customer service...

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