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Newegg.com Customer Care Service

Newegg, Inc.

16839 E. Gale Avenue
City of Industry
California
United States - 91745

Customer Support Phone Numbers

Toll-free:
1 800 390 1119 1 2
Phone:
+1 626 271 9700 0 2
Fax:
+1 626 271 9465 0 2
Online retailer of computer hardware and software.
 

Newegg.com Complaints & Reviews

Newegg.com / bad customer services and company wants to rip off people with no care at all

Ma
Mani2007 on Oct 15, 2017
I bout the product MSI Agies at the beginning of October everything was running smoothly. the computer crashed and would not display MSI screen and would not boot windows. contacted Neweeg about returning the product and getting a replacement or my money back. however because I don't have...

Newegg.com / Stay away

Ro
Robby on Oct 3, 2017
They rarely deliver on time, so be careful before ordering. Don't order anything that you urgently need. Moreover, ordering from them takes a long time and not many people are so patient. For example, to confirm the order they called me several times and I also had to click the link in my...

Newegg.com / Bad staff

Lo
Louis Campbell on Sep 22, 2017
Please, Newegg, hire other employees. Those you have now are terrible. Do you have trainings for employees regarding customers' treatment? Most of them are rude and ignorant, talking to them is like hell, seems like they do an unbelievable favor when talking to you (me) and answering your (my...

Newegg / maxpedition wolfspur bag

Ju
Juan Barreda on Sep 8, 2017
I bought a bag from Newegg, they got it sent out by you, you sent me a Velspar, a lesser expensive bag, and in the wrong color. I paid for a Wulfspur in gray. I have called Newegg, and they sent you an email requesting a refund, or a next day shipping of the correct bag. I have also...

Newegg.com / lost package never received - not taken care of

Pa
Pagonel123 on Aug 13, 2017
Taken from Newegg claim #339625 Order a graphics card for $570 on their website approximately the third week of July. I kept track of the delivery status, and package was labeled as "delivered" a few days later and was not there. Notified Newegg immediately that day when I came home from...

Newegg Inc. / billing

Dj
djtmalta1122 on Jun 2, 2017
Please read the following transaction that took place between me and a newegg customer service rep. I would like who ever is in charge of the newegg premier program to read this chat exchange and take action. 10:44:56 am system system: connecting... 10:44:56 am system system: connected to...

Newegg / high level rudeness!

Br
Bran on Apr 24, 2017
The worst about Newegg is their customer service, these people are terrible and extremely rude. I will not use Newegg is the future only because of their service, I hate being treated like garbage. I was their customer but received nothing but rudeness and disrespect. They refused to help...

Newegg.com / msi laptop

Dr
draigon on Apr 8, 2017
I purchased a computer from Newegg in December 2016. I also purchased an extended/accidental warranty from them for $175. The computer stopped working in March, 2017. I contacted Newegg and the service rep, Martina L, said: “The Newegg return period for this item is 30 days from the...

Newegg.com / rma fraud

To
TobyH on Mar 28, 2017
Purchased a Samsung M.2 SSD from Newegg.com. No matter what I did, the performance of the drive was terrible. So I requested an RMA and was approved. I packaged the drive back in the original retail packaging and returned to Newegg with their shipping label. A week later I am contacted...

Newegg.com / monitor return

Jo
Josh Cohen on Mar 16, 2017
I purchased a monitor and paid Newegg.com directly (no third party). The monitor was defective. I received authorization from Newegg to return it for a full refund, no restocking fee. They sent me a FedEx label (their address for returns). I returned the monitor within 30 days of...

Newegg / defective video card

Al
Aleks on Mar 14, 2017
I was repairing my computer and bought some components from Newegg website. Everything arrived in a timely manner and I had no problems with delivery. When I finished the repair job my computer wasn't working. I could not understand what was going on because I thought I did everything...

Newegg.com / parts hold on lenovo thinkpad

Jp
Jpvicario1 on Feb 22, 2017
Hi, I bought my Lenovo think pad off of Newegg.com back in August, and it came with a 1 year warranty. 4 weeks ago the screen had temporary stopped working. So I ran a diagnostics test on it failed. I sent it in to be fixed. It has been 3 weeks now since then and has still been waiting on...

Newegg.com / Extremely late and I feel cheated

Gg
GGibs on Jan 26, 2017
I ordered a mouse pad from this company through Newegg.com on 11/28/16 and received it 1/20/17. Newegg's customer service was great, but I bought the item from Onlytek so they were the only ones to talk to about a refund or return. Their customer service was awful! I bought the item for...

Newegg.com / corsair cx series cx430

Bo
Bob Wistrand on Aug 17, 2016
CORSAIR CX series CX430 rebate limited to 1 only $20 rebate never mentioned by Newegg website. Only after purchase rebate limit info. CORSAIR refused to offer more than 1 $20 rebate on 2 bought. Newegg refused RMA. Newegg customer support only deleted my bad review. Buyer beware with Newegg !

Newegg.com / false claims serial numbers are missing to avoid refunds

Ex
ExposingTruth on Jun 17, 2016
Newegg.com is lying saying that serial numbers are removed from products in order to avoid refunding money on defective products. I recently purchased a video card that was doa. I installed it soon realized it was dead. The same day I packed it back up and returned it to newegg.com They drug their...

Newegg.com / samsung s health activity tracker promotion

Mi
Michael Buren on May 31, 2016
On 2/26/2016, I submitted all of the rebate information (all required documents, rebate form, UPC, etc. ) to Newegg for a $25 rebate for the Samsung Activity Tracker. By the way, I am 60 years old, and have submitted a lot of rebates. I know, and always do, make a copy of everything I...

Newegg.com / the worst place to shop at.

Ba
Bastian335 on Apr 25, 2016
I have purchased a MacBook from www.newegg.com and received the wrong model. Immediately contacted customer service and told them that I want to send the wrong one back and get an exchange. I told them that I never opened the box and they agreed to give me a replacement. So I sent it back...

Newegg.com / seems like a scam

So
Sokolen23 on Apr 19, 2016
Ordered a gadget from Newegg and the one I received was defective so I decided to return it and they said that I have to send the defective item back and promised me a refund. I did as they said and sent it back and they keep telling me that they did not receive anything yet. That i...

Newegg.com / refurbished macbook pro

Ij
IJacobson on Apr 6, 2016
Bought refurbished pro in march 2015. First one did not work and was sent back. Second one worked, unreliably, for three months then completly crashed.in october 2015, I contacted newegg and asked for a refund or an credit over the phone, they told me no. They told me I would now have to...

Newegg.com / rebate never received

Mi
MichaelGr on Mar 17, 2016
I purchased a monitor from Newegg and submitted the rebate in October 2015. The tracking site listed a date that came and went (Feb 7th) without a rebate arriving. After contacting Newegg I was told that they would resubmit my rebate request, and IF it was accepted they would mail me...

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