CB Hosting and Web Design Network Solutions Complaints #2-21

Network Solutions Reviews and Complaints

Network Solutions review: Technical failures with business dns,website hosting and email services

dlegrandhart of US

Oct 07, 2026 3:14 pm UTC

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Our firm's website has been showing the blank white screen for several weeks or more. We paid Network Solutions tech support to repair the site caused by their server errors. Their promised turnaround of 24-48 hours turned into in 6 days of downtime. We escalated the matter and five tech support people failed to repair it. Also, on at least 248 documented occasions over the last two years, their email host servers have been returning error messages when people reply to our email. Between wait times and the handoffs from tech support to customer service to specialists each call to Network Solutions takes over an hour. Hundreds of small businesses are reporting the same issues online. Network Solutions is unresponsive or incapable of repairing backend technological failures due to their failure to update legacy systems.

Claimed loss: For unresolved ticket numbers in [protected]. Loss of business: $5000, lost billable hours: $21,700, out-of-pocket costs for tech support $282.

Desired outcome: Renumeration for our billable hours of 150 hours of downtime for troubleshooting, hard costs for tech support, refunds for two years of business email, domain name and web hosting services.

Confidential Information Hidden: This section contains confidential information visible to verified Network Solutions representatives only. If you are affiliated with Network Solutions, please claim your business to access these details.

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+1 (800) 361-5712

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+1 (800) 333-7680

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+1 (877) 722-8662

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+1 (570) 708-8788

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abuse@web.com

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premiersupport@networksolutions.com

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12808 Gran Bay Parkway, Jacksonville, Florida, 32258, United States

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